Review from Anita J (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I live abroad and visited my mother in August of this year. I was astounded by the quality of care she was receiving, it surpassed all my expectations. All the staff were unbelievably kind and fostered an environment of happiness which I believe is a crucial component of caring for people with dementia.
They treated every resident as though they were special individuals whilst at the same time being part of a large extended family. I saw amazing acts of kindness given by the staff to a number of residents at a time when they had no idea that I was there. This proves of course that this is how the home functions and was not something put on because of my presence. I honestly cannot praise everyone that works more highly in what I believe to be difficult circumstances. Leaving to return home I felt so lucky that my mum was in such wonderful hands.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
10 Dec 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Requires improvement
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Alliston House registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alliston House have?
There are 42 Single Rooms.
What are the Facilities & Services at Alliston House?
Gardens is one of the Facilities & Services.
How far is Alliston House to the centre of London?
8.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alliston House to verify any information. View our terms and conditions. Alliston House has an Basic Service - more info.