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Care Home Owned by Westgate Healthcare Ltd in Essex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Westgate Healthcare Ltd in Essex

Only the locations & reviews in Essex for Westgate Healthcare Ltd are showing below.

View the details of all 9 locations (with 1022 reviews) owned by Westgate Healthcare Ltd

Westgate Healthcare Ltd Locations in Essex (1)

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1 Care Home owned by Westgate Healthcare Ltd in Essex
Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA 

9.9 88 reviews
"My wife has now been at the care home for about 6 months and is fully settled in. I was invited to a Country and Western Musical, BBQ and…"   Read all 88 reviews
Location Type Care Home

Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms… Read more about Riverdale Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,650 / week

Westgate Healthcare Ltd Reviews in Essex (88)

9.8

Westgate Healthcare Ltd has a Group Review Score of 9.8 (9.819) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westgate Healthcare Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Westgate Healthcare Ltd
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Review of

Riverdale Care Home

from D P (Husband of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been at the care home for about 6 months and is fully settled in. I was invited to a Country and Western Musical, BBQ and ice cream event at the care home. Really not my scene, however, my wife is very musical. I went and was immediately impressed with the fantastic organisation that
had obviously gone into the planning. The music, BBQ and the tattoo painting lady. The star for me was the maintenance man, normally rushing around with a screwdriver in his hand, fully dressed up as Woody from Toy Story. A really memorable day. I wish to thank everyone for the excellent planning for a most enjoyable day.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your lovely review. We are so pleased your wife has settled in and that you both enjoyed the Country and Western BBQ. The team will be delighted to hear your kind words, especially about our very own Woody! We look forward to welcoming you to more events soon.

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Review of

Riverdale Care Home

from Toni R (Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how very happy we are that my husbands mother is in Riverdale care home Braintree. From the minute you walk through the door you are met with a big smile and a hello. The staff and management are amazing, we are all on first name terms. The activities they have daily are very
engaging. My dad is in there at the moment on respite, and he is really enjoying himself. You have plenty of choice when it comes to food. Your family member is looked after to a very high standard. The rooms have en suites, and if you need anything they are happy to oblige. I can not recommend this care home enough. When we took my mother in law for respite in the beginning, because she had just been diagnosed with double dementia we worried that she would be unsettled, but no, within a day or 2 she was ringing us up and saying that she wanted to stay and didn't want to go back home. Highly recommended, could write more but no space.
Reply from Lucy Mcshane, Marketing Assistant at Riverdale Care Home

Thank you so much for your lovely review. We're so happy to hear how well both your mother-in-law and father have settled in and that they're enjoying the care, activities and food. Your kind words about our staff, food, and facilities are very much appreciated, and we'll make sure to share them with the team. Thank you again for your recommendation - it's an honour to be trusted with the care of your loved ones.

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Review of

Riverdale Care Home

from Samuel T (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very good experience and appreciate the quality service offered to residence and their visitors.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind feedback. We're glad you had a positive experience and appreciate your support.

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Review of

Riverdale Care Home

from Dan R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, comfortable, caring place. Good food.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for review. We're happy to hear you had a positive experience.

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Review of

Riverdale Care Home

from P R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit to the home and first impressions, the home is beautifully clean, no care home smell. The staff are calm, helpful and appear to be dedicated to what they are doing in providing care to the residents.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for sharing your first impressions. We're glad you found the home clean and welcoming, and that our team made a positive impact. Your kind words mean a lot to us.

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Review of

Riverdale Care Home

from S M (Nephew of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed with the care home and its staff who are friendly and professional.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you so much for your kind words. We're delighted to hear you had a positive experience.

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Review of

Riverdale Care Home

from Louis C (Niece of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean and modern and well located. The condition is clean and well layed out. The staff are friendly and professional and we have good confidence in the care our aunt is being given.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to share your positive experience with us. It's especially encouraging to know that you feel confident in the care your aunt is receiving and that our team has made a positive impression through their professionalism and friendliness. Providing a safe, welcoming, and supportive environment for our residents and their families is at the heart of everything we do.

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Review of

Riverdale Care Home

from L K (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home full of beautiful staff. We were so upset when we knew Dad needed nursing care, but the team at Riverdale knew exactly what to do and say to make things as happy as possible. It feels like a second home for us all, despite our short stay. The staff gave Dad his dignity back and we can't
thank them enough. The home is in a lovely location with beautiful gardens and the decor is classy and homely. Nothing was too much trouble for them. Couldn't recommend enough.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We're truly moved by your message and honoured that you chose Riverdale to care for your dad during such an important time.We understand how emotional and difficult the transition to nursing care can be, and it means everything to us that our team was able to provide comfort, reassurance, and support to both your dad and your family. Knowing that Riverdale felt like a second home-even during a short stay-is the highest compliment we could receive.Restoring dignity, offering genuine care, and creating a warm, welcoming environment is at the heart of everything we do. Your kind words about our staff, the surroundings, and the overall atmosphere will be shared with the whole team, thank you again for your trust and recommendation.

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Review of

Riverdale Care Home

from Stephen A (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred from hospital to Riverdale for end of life care. The staff were amazing from the receptionists, nursing staff and cleaners. Everyone was polite, helpful and caring. My mum received excellent care, and passed away, pain free and with dignity. My heartfelt thank you, to you all.
I will never forget your kindness.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words. We're so sorry for your loss and honoured to have cared for your mum. Your message means a great deal to us.

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Review of

Riverdale Care Home

from A W (Niece of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is very happy at Riverdale and well looked after, the staff are always cheerful and always have time to speak to you I find it a well organised environment, clean and welcoming
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words! We're delighted to hear that your uncle is happy at Riverdale and that you've had such a positive experience with our staff. We take great pride in providing a welcoming, well-organized, and caring environment, so it truly means a lot to hear your feedback.

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Review of

Riverdale Care Home

from Susan P (Friend of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited our dear friend who is receiving respite care. We were very impressed with every aspect of Riverdale Care Home. The reception staff were helpful and friendly. Thank you.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave a review, we appreciate your kind words.

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Review of

Riverdale Care Home

from S C (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A party was organised for my mum's 93rd birthday. The party was really amazing and was enjoyed by us all, a great effort was made by the staff on this occasion and when I go to visit my mum as well, they are very kind and caring. Staff go above and beyond.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your lovely review! We're delighted to hear that your mum's 93rd birthday celebration was such a special occasion and that you all had a wonderful time. Our team takes great pride in creating memorable moments and providing kind, caring support, so it's truly rewarding to receive such kind words.

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Review of

Riverdale Care Home

from H B (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Riverdale now for over a year and has received excellent care with lovely cheerful staff from healthcare assistance to kitchen staff.
We always feel welcome when we visit and have attended special events like the summer party, art exhibition, and recently a party for Mum's birthday.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're so pleased your mum is happy at Riverdale and that you've enjoyed visiting and celebrating special moments with us.

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Review of

Riverdale Care Home

from S P (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere and quality of care for Mum.
She is so happy at Riverdale and you really did go that extra mile to make her recent birthday extra special.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your review! We're thrilled your mum is happy at Riverdale, and it was our pleasure to make her birthday extra special.

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Review of

Riverdale Care Home

from P P (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is well cared for and is listened too, they are lots of activities for the residents and rooms are kept very clean, staff are all brilliant and appear to enjoy their job.
One issue I have had is that my Dad's clothes often go missing and as tumble dried often shrink so have to be replaced.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words about the care and activities. We're sorry to hear about the issue with his clothing and will work to resolve this. Your feedback is much appreciated!

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Review of

Riverdale Care Home

from Marianne M (Friend of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Riverdale a number of times and each time I have been impressed by the quality of care, patience, and understanding of all staff. Their demeanour is always one of cheeriness and nothing is too much trouble for any staff member. At very short notice their arrangements for a Family Christmas
Day had to be changed because of inclement weather. But, you would never have known it! Well done to everyone for a wonderful afternoon.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words and for taking the time to share your experience at Riverdale! We are thrilled to hear that you've consistently been impressed with the quality of care and dedication from our team. Your recognition of our staff's cheerfulness and commitment means the world to us, as we strive to create a welcoming and supportive environment for everyone. We're especially glad you enjoyed the Family Christmas Day despite the unexpected weather challenges. It was important to us to ensure the day remained special, and we're delighted it came together seamlessly for you.

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Review of

Riverdale Care Home

from L P (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last few weeks, I have witnessed and experienced an overwhelming lift in the staff's morale in and around Riverdale. I believe this is due to new management who displays a real presence around the home. The home feels a much happier place to be. Staff are much more motivated. Overall standards
in both care and support have clearly risen along with activities, cleanliness, and overall appearance. I feel very lucky to have my Mum as a resident at Riverdale. When I leave after a visit I feel she is safe and well cared for.
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Review of

Riverdale Care Home

from C W (Friend of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been coming monthly to visit a resident for the past 18 months. We have found the staff friendly and welcoming, very positive in their interaction with residents.
She is well cared for and always looks smart. There are high standards of cleanliness in the rooms and the toilet!
The security
is good and over we have been impressed with the high standard.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We truly appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we're so grateful for the opportunity to learn from it and keep improving.

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Review of

Riverdale Care Home

from S G (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Riverdale in August and so far we have been very happy. Dad has settled in well, the staff are friendly and attentive. Dad is happy and being very well looked after, which is peace of mind for the rest of the family.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear about your experience. Your input helps us continue to improve and provide the best service possible.

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Review of

Riverdale Care Home

from Carolyn G (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Riverdale were happy to help from the outset. They put a package in place to get my Mother out of hospital and everything was arranged quickly and efficiently to welcome her within a few days of my first contact which was crucial and very helpful. Mum settled ok, but as she was only there
for recuperation after an operation she wanted to keep herself to herself rather than join in with the full-time residents. The staff understood her needs and whilst encouraged her to come out of her room didn't insist or keep on trying, which was appreciated. We had some medical issues initially which the nursing staff handled quickly and successfully and the care staff looking after Mum's personal care were generally really lovely - different characters as always suiting everyone differently. I visited Mum every day at various times and was always warmly welcomed and treated like a friend which was lovely.
I felt Riverdale is doing a really wonderful job for all residents both full-time and temporary.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, the team at Riverdale appreciate your feedback. We are pleased to hear that the care given and welcome made helped your Mum recuperate.

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Awards / Recognitions (6)

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