Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
Review Us
9.9 88 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Riverdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nathalie Champion (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.

Parking

  • Ample on-site parking.

Riverdale Care Home Reviews (88)

9.9

Riverdale Care Home has a Review Score of 9.9 (9.915) out of 10, based on 45 reviews in the last 2 years.
Over all time Riverdale Care Home has 88 reviews.

Overall Experience
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  • 5
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Date Published
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Reviewer Connection to Riverdale Care Home
  • 36
  • 9
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  • 5
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Total of 88, showing 1-20
Review from Toni R (Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how very happy we are that my husbands mother is in Riverdale care home Braintree. From the minute you walk through the door you are met with a big smile and a hello. The staff and management are amazing, we are all on first name terms. The activities they have daily are very
engaging. My dad is in there at the moment on respite, and he is really enjoying himself. You have plenty of choice when it comes to food. Your family member is looked after to a very high standard. The rooms have en suites, and if you need anything they are happy to oblige. I can not recommend this care home enough. When we took my mother in law for respite in the beginning, because she had just been diagnosed with double dementia we worried that she would be unsettled, but no, within a day or 2 she was ringing us up and saying that she wanted to stay and didn't want to go back home. Highly recommended, could write more but no space.
Reply from Lucy Mcshane, Marketing Assistant at Riverdale Care Home

Thank you so much for your lovely review. We're so happy to hear how well both your mother-in-law and father have settled in and that they're enjoying the care, activities and food. Your kind words about our staff, food, and facilities are very much appreciated, and we'll make sure to share them with the team. Thank you again for your recommendation - it's an honour to be trusted with the care of your loved ones.

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Review from Samuel T (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very good experience and appreciate the quality service offered to residence and their visitors.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind feedback. We're glad you had a positive experience and appreciate your support.

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Review from Dan R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, comfortable, caring place. Good food.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for review. We're happy to hear you had a positive experience.

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Review from P R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit to the home and first impressions, the home is beautifully clean, no care home smell. The staff are calm, helpful and appear to be dedicated to what they are doing in providing care to the residents.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for sharing your first impressions. We're glad you found the home clean and welcoming, and that our team made a positive impact. Your kind words mean a lot to us.

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Review from S M (Nephew of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed with the care home and its staff who are friendly and professional.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you so much for your kind words. We're delighted to hear you had a positive experience.

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Review from Louis C (Niece of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean and modern and well located. The condition is clean and well layed out. The staff are friendly and professional and we have good confidence in the care our aunt is being given.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to share your positive experience with us. It's especially encouraging to know that you feel confident in the care your aunt is receiving and that our team has made a positive impression through their professionalism and friendliness. Providing a safe, welcoming, and supportive environment for our residents and their families is at the heart of everything we do.

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Review from L K (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home full of beautiful staff. We were so upset when we knew Dad needed nursing care, but the team at Riverdale knew exactly what to do and say to make things as happy as possible. It feels like a second home for us all, despite our short stay. The staff gave Dad his dignity back and we can't
thank them enough. The home is in a lovely location with beautiful gardens and the decor is classy and homely. Nothing was too much trouble for them. Couldn't recommend enough.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We're truly moved by your message and honoured that you chose Riverdale to care for your dad during such an important time.We understand how emotional and difficult the transition to nursing care can be, and it means everything to us that our team was able to provide comfort, reassurance, and support to both your dad and your family. Knowing that Riverdale felt like a second home-even during a short stay-is the highest compliment we could receive.Restoring dignity, offering genuine care, and creating a warm, welcoming environment is at the heart of everything we do. Your kind words about our staff, the surroundings, and the overall atmosphere will be shared with the whole team, thank you again for your trust and recommendation.

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Review from Stephen A (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred from hospital to Riverdale for end of life care. The staff were amazing from the receptionists, nursing staff and cleaners. Everyone was polite, helpful and caring. My mum received excellent care, and passed away, pain free and with dignity. My heartfelt thank you, to you all.
I will never forget your kindness.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words. We're so sorry for your loss and honoured to have cared for your mum. Your message means a great deal to us.

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Review from A W (Niece of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is very happy at Riverdale and well looked after, the staff are always cheerful and always have time to speak to you I find it a well organised environment, clean and welcoming
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words! We're delighted to hear that your uncle is happy at Riverdale and that you've had such a positive experience with our staff. We take great pride in providing a welcoming, well-organized, and caring environment, so it truly means a lot to hear your feedback.

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Review from Susan P (Friend of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited our dear friend who is receiving respite care. We were very impressed with every aspect of Riverdale Care Home. The reception staff were helpful and friendly. Thank you.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave a review, we appreciate your kind words.

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Review from D P (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was moved to the Riverdale Care Home, in Braintree, one week ago. Our two sons have been asking about Mum, how is she settling in? I would reply that she is being well cared for and is settling in.
Recently when they ask about Mum, I reply that I too am settling in!
The whole staff has been
very supportive of both of us.
The food and facilities are first class, also the weekly activities schedule, that has been emailed to me.
Besides all of the above, all of the staff are so helpful. What I really like is the great feeling that being obsessed with teamwork.
The customer relations manager collated all of the information regarding my wife and then passed the relevant details to each member of staff.
I have already recommended Riverdale Care Home to a dear friend.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your thoughtful and heartfelt review. We understand that moving into a new environment can be a big change, not just for residents but for their loved ones too, so we're delighted that our team has been able to support you both during this transition. Your kind words about our staff, facilities, and activities mean a great deal to us. We take pride in our commitment to teamwork and person-centred care, ensuring that every resident feels comfortable, valued, and well looked after. It's fantastic to know that you appreciate the communication and effort put into making your experience a positive one. We are also truly grateful for your recommendation to your dear friend - there is no greater compliment than that!

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Review from S C (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A party was organised for my mum's 93rd birthday. The party was really amazing and was enjoyed by us all, a great effort was made by the staff on this occasion and when I go to visit my mum as well, they are very kind and caring. Staff go above and beyond.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your lovely review! We're delighted to hear that your mum's 93rd birthday celebration was such a special occasion and that you all had a wonderful time. Our team takes great pride in creating memorable moments and providing kind, caring support, so it's truly rewarding to receive such kind words.

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Review from H B (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Riverdale now for over a year and has received excellent care with lovely cheerful staff from healthcare assistance to kitchen staff.
We always feel welcome when we visit and have attended special events like the summer party, art exhibition, and recently a party for Mum's birthday.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're so pleased your mum is happy at Riverdale and that you've enjoyed visiting and celebrating special moments with us.

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Review from S P (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere and quality of care for Mum.
She is so happy at Riverdale and you really did go that extra mile to make her recent birthday extra special.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your review! We're thrilled your mum is happy at Riverdale, and it was our pleasure to make her birthday extra special.

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Review from P P (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is well cared for and is listened too, they are lots of activities for the residents and rooms are kept very clean, staff are all brilliant and appear to enjoy their job.
One issue I have had is that my Dad's clothes often go missing and as tumble dried often shrink so have to be replaced.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words about the care and activities. We're sorry to hear about the issue with his clothing and will work to resolve this. Your feedback is much appreciated!

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Review from Marianne M (Friend of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Riverdale a number of times and each time I have been impressed by the quality of care, patience, and understanding of all staff. Their demeanour is always one of cheeriness and nothing is too much trouble for any staff member. At very short notice their arrangements for a Family Christmas
Day had to be changed because of inclement weather. But, you would never have known it! Well done to everyone for a wonderful afternoon.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words and for taking the time to share your experience at Riverdale! We are thrilled to hear that you've consistently been impressed with the quality of care and dedication from our team. Your recognition of our staff's cheerfulness and commitment means the world to us, as we strive to create a welcoming and supportive environment for everyone. We're especially glad you enjoyed the Family Christmas Day despite the unexpected weather challenges. It was important to us to ensure the day remained special, and we're delighted it came together seamlessly for you.

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Review from L P (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last few weeks, I have witnessed and experienced an overwhelming lift in the staff's morale in and around Riverdale. I believe this is due to new management who displays a real presence around the home. The home feels a much happier place to be. Staff are much more motivated. Overall standards
in both care and support have clearly risen along with activities, cleanliness, and overall appearance. I feel very lucky to have my Mum as a resident at Riverdale. When I leave after a visit I feel she is safe and well cared for.
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Review from C W (Friend of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been coming monthly to visit a resident for the past 18 months. We have found the staff friendly and welcoming, very positive in their interaction with residents.
She is well cared for and always looks smart. There are high standards of cleanliness in the rooms and the toilet!
The security
is good and over we have been impressed with the high standard.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We truly appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we're so grateful for the opportunity to learn from it and keep improving.

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Review from S G (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Riverdale in August and so far we have been very happy. Dad has settled in well, the staff are friendly and attentive. Dad is happy and being very well looked after, which is peace of mind for the rest of the family.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear about your experience. Your input helps us continue to improve and provide the best service possible.

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Review from Carolyn G (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Riverdale were happy to help from the outset. They put a package in place to get my Mother out of hospital and everything was arranged quickly and efficiently to welcome her within a few days of my first contact which was crucial and very helpful. Mum settled ok, but as she was only there
for recuperation after an operation she wanted to keep herself to herself rather than join in with the full-time residents. The staff understood her needs and whilst encouraged her to come out of her room didn't insist or keep on trying, which was appreciated. We had some medical issues initially which the nursing staff handled quickly and successfully and the care staff looking after Mum's personal care were generally really lovely - different characters as always suiting everyone differently. I visited Mum every day at various times and was always warmly welcomed and treated like a friend which was lovely.
I felt Riverdale is doing a really wonderful job for all residents both full-time and temporary.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, the team at Riverdale appreciate your feedback. We are pleased to hear that the care given and welcome made helped your Mum recuperate.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Riverdale Care Home is calculated as follows: ( (483 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 527 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.

Lynda

Lynda Inch

Job Title: Customer Relations Manager Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.

Frequently Asked Questions about Riverdale Care Home

What types of Care is Riverdale Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverdale Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Riverdale Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverdale Care Home to the centre of Braintree?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverdale Care Home to verify any information. View our terms and conditions. Riverdale Care Home has an Enhanced Service - more info.