Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
Review Us
9.9 101 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.
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Care Provided by Riverdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

The price(s) shown are provided by the care home. Contact Riverdale Care Home for full pricing details and T&Cs.

Contact Riverdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riverdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nathalie Champion (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.

Parking

  • Ample on-site parking.

Riverdale Care Home Reviews (101)

9.9

Riverdale Care Home has a Review Score of 9.9 (9.875) out of 10, based on 37 reviews in the last 2 years.
Over all time Riverdale Care Home has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverdale Care Home
  • 38
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Total of 101, showing 1-20
Review from Laura B (Granddaughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my grandmother arrived at Riverdale, she was treated with kindness, dignity and genuine care. Over time it truly became home to her, and knowing she was happy and cared for brought comfort to our family.
A special thank you to Summer for the wonderful care and activities she organised,
and to Lisa and Jeanette on reception who were always welcoming, compassionate and helpful.
Nan loved the food and always looked forward to the Tuesday hair appointments, which made her feel so much better in herself. Riverdale also made our whole family feel welcome, especially with the private lounge areas, afternoon teas and unlimited coffee during visits.
Although Nan sadly passed away in hospital, the compassion shown afterwards meant so much. The staff carefully packed her belongings for us and thoughtfully placed them in the library rather than us having to go straight into an empty bedroom, which we will never forget.
Thank you to everyone at Riverdale
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for taking the time to share such a heartfelt review.
It means a great deal to us to know that your grandmother felt so happy, comfortable and cared for during her time at Riverdale. Our aim is always to provide a warm, supportive environment where residents truly feel at home, and we are delighted that this was your Nan's experience.
Summer, Lisa, Jeanette and the wider team will be incredibly touched by your kind words. We are pleased that the activities, welcoming atmosphere, food, and special touches such as the weekly hair appointments brought her joy and helped make each day meaningful.
We are also grateful to hear that your family felt welcomed and supported throughout your visits. Creating opportunities for families to spend quality time together is something we value greatly.
We hope that the care and compassion shown during such a difficult time provided some comfort to you and your family.
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Review from A G (Son of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Riverdale for just over a year, having been in two other care homes previously. The care and support provided to her was excellent. The staff were engaged and caring and always attentive to Mum's needs. I would have no hesitation in recommending Riverdale to other families.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your kind words and recommendation. It means a great deal to us to hear that your Mum felt well cared for during her time at Riverdale.
We are delighted that our team's care, compassion and attentiveness made such a positive difference to both your Mum and your family. Providing a warm, supportive and engaging environment for our residents is always our priority.
Your feedback will be shared with the team, who will be truly encouraged by your comments. Thank you again for taking the time to leave this lovely review and for placing your trust in us.
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Review from Marine P (Wife of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always so friendly and helpful, looked after the residents with great care and consideration during my husband's stay with them.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you for taking the time to share your experience. We're delighted to hear that you found our team friendly and helpful, and that your husband was cared for with such kindness and consideration during his stay. Your feedback means a great deal to us, and we will be sure to pass on your lovely comments to the team.
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Review from C J (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On behalf of my brother and myself, I would like to say a huge thank you to all the wonderful staff who took good care of our mum. I would definitely recommend this home.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeYour kind words about our team mean a great deal, and we will be sure to share them with everyone. Thank you for your recommendation, it is sincerely appreciated.
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Review from Pauline A (Sister of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, helpful and care about the residents. The care home is bright and welcoming and spotlessly clean and tidy. The meals are restaurant-quality. I feel this care home goes above and beyond. Would definitely recommend.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our home.

Our team takes great pride in creating a warm, welcoming, and safe environment, so it's wonderful to know that the care, cleanliness, and atmosphere have made such a strong impression. Your comments about our meals are especially appreciated-our catering team works hard to provide high-quality, enjoyable dining experiences for our residents.

It means a great deal to us that you feel we go above and beyond, and your recommendation is the highest compliment we could receive. We will be sure to share your feedback with the entire team.
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Review from Rob A (Brother of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is exemplary. It is by far the best care home I have visited. Primarily the staff have been amazing. They are always helpful and caring. Everybody is cheerful and will engage with residents and visitors. The building is always spotless and the grounds are manicured. The meal provision
is comparable to a hotel. I find it reassuring that I have given the care of my sister and brother-in-law into the hands of Riverdale.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeWe are delighted to hear that your experience with our home has been so positive. Your comments about our team are especially appreciated - we are very proud of their dedication, compassion, and the genuine relationships they build with residents and visitors alike. It's wonderful to know that their efforts have made such a meaningful impression.

Creating a warm, welcoming, and high-quality setting is something we continually strive for, and your recognition of this is very encouraging.

Most importantly, we are honoured by the trust you have placed in us to care for your sister and brother-in-law. This is a responsibility we never take lightly, and we remain fully committed to providing the very best care and support.
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Review from Trevor B (Son of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was only at Riverdale for a little over a week, but the impact the staff made was heartfelt. During such a difficult time, he was treated with incredible dignity, care and compassion. As a family, we were met with nothing but respect and empathy. Though our father has passed away, we take
great comfort knowing his final days were spent in the best possible care. We cannot thank the team enough.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you for taking the time to share such a heartfelt message with us.
We are deeply sorry for the loss of your father. It means a great deal to know that, during such a difficult time, our team at Riverdale was able to provide him with dignity, compassion and care, and to support your family with the respect and empathy you deserved.
Even though his stay with us was short, we are truly honoured that we could be part of ensuring his final days were comfortable and peaceful. Your kind words will mean so much to the whole team, who work incredibly hard to provide the highest standard of care and support to every resident and their families.
Please accept our sincere condolences once again. Thank you for trusting us to care for your father.
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Review from Andrew B (Nephew of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and welcoming in a quiet, calm environment. Nothing was too much trouble and all staff responded very quickly to all requests.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your kind feedback. We're delighted to hear that you found our environment calm and welcoming, and that our team were friendly and responsive throughout your time with us. Your comments mean a great deal to our staff, and we truly appreciate you taking the time to share your experience.
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Review from Gloria B (Friend of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all the time we have been visiting David the staff have always been so kind and helpful. Nothing has been too much trouble.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your kind words. We're delighted to hear that your experiences visiting David have been so positive. Our team takes great pride in being kind, helpful, and supportive, so it truly means a lot to know that nothing has ever been too much trouble. We really appreciate you taking the time to share your feedback.
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Review from C G (Relative of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole the home is very clean and tidy the staff are very good but, some of them need more training in what there do, and more understanding what you say to them.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you for taking the time to share your feedback. We're pleased to hear that you find our home clean and our staff caring. We also appreciate your honest comments regarding training and communication. Please be assured that we take this very seriously, and we are committed to providing ongoing training and support to ensure all our team members meet the highest standards of care and understanding. Your feedback helps us continue to improve, and we're grateful for it.
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Review from Deborah R (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highest quality care and service. Thank you so very much for taking care of our wonderful Mum in the last few weeks of her life.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your kind words. It was a privilege to care for your wonderful Mum, and we're deeply honoured to have supported her and your family during such a special and emotional time. Our thoughts are with you all, and we're grateful you trusted us with her care.
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Review from Christopher T (Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 1/12/2025 I had two friends visit me, the first thing that they mentioned was the quality and standard of the accommodation. They were very impressed by this. The fact that on arrival they were offered a cup of coffee served to reinforce that impression. The same can be said of my two sons who visit
on a very regular basis.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeWe're delighted to hear that your friends were impressed by the quality and standard of the accommodation, and that such a positive impression was made from the moment they arrived. Our team always aims to make visitors feel comfortable and valued.
We're also glad to hear that your sons, who visit regularly, have had similarly positive experiences. Your kind words mean a great deal to us and will be shared with the team as encouragement to continue maintaining the high standards you've described.
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Review from Stacey F (Relative of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverdale hosted a wonderful Christmas event with Reindeers, food, hot drinks, a singer, Santa and all friends and family of residents and workers were welcomed. Thank you for having us, it was a wonderful experience and so lovely to meet everyone. Riverdale really cares for it's residents and workers
and provides great facilities.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for your lovely review. We're delighted to hear that you enjoyed our Christmas event! It was a joy to bring everyone together with the reindeers, festive treats, entertainment, and of course Santa.
We're truly grateful for your kind words about our team and the care we provide. Creating meaningful moments for our residents, their families, and our staff is at the heart of what we do.

Thank you for joining us and for being part of such a special day.
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Review from D P (Husband of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been at the care home for about 6 months and is fully settled in. I was invited to a Country and Western Musical, BBQ and ice cream event at the care home. Really not my scene, however, my wife is very musical. I went and was immediately impressed with the fantastic organisation that
had obviously gone into the planning. The music, BBQ and the tattoo painting lady. The star for me was the maintenance man, normally rushing around with a screwdriver in his hand, fully dressed up as Woody from Toy Story. A really memorable day. I wish to thank everyone for the excellent planning for a most enjoyable day.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care HomeThank you for your lovely review. We are so pleased your wife has settled in and that you both enjoyed the Country and Western BBQ. The team will be delighted to hear your kind words, especially about our very own Woody! We look forward to welcoming you to more events soon.
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Review from Toni R (Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how very happy we are that my husbands mother is in Riverdale care home Braintree. From the minute you walk through the door you are met with a big smile and a hello. The staff and management are amazing, we are all on first name terms. The activities they have daily are very
engaging. My dad is in there at the moment on respite, and he is really enjoying himself. You have plenty of choice when it comes to food. Your family member is looked after to a very high standard. The rooms have en suites, and if you need anything they are happy to oblige. I can not recommend this care home enough. When we took my mother in law for respite in the beginning, because she had just been diagnosed with double dementia we worried that she would be unsettled, but no, within a day or 2 she was ringing us up and saying that she wanted to stay and didn't want to go back home. Highly recommended, could write more but no space.
Reply from Lucy Mcshane, Marketing Assistant at Riverdale Care HomeThank you so much for your lovely review. We're so happy to hear how well both your mother-in-law and father have settled in and that they're enjoying the care, activities and food. Your kind words about our staff, food, and facilities are very much appreciated, and we'll make sure to share them with the team. Thank you again for your recommendation - it's an honour to be trusted with the care of your loved ones.
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Review from Samuel T (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very good experience and appreciate the quality service offered to residence and their visitors.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care HomeThank you for your kind feedback. We're glad you had a positive experience and appreciate your support.
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Review from Dan R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, comfortable, caring place. Good food.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care HomeThank you for review. We're happy to hear you had a positive experience.
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Review from P R (Friend of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit to the home and first impressions, the home is beautifully clean, no care home smell. The staff are calm, helpful and appear to be dedicated to what they are doing in providing care to the residents.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care HomeThank you for sharing your first impressions. We're glad you found the home clean and welcoming, and that our team made a positive impact. Your kind words mean a lot to us.
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Review from S M (Nephew of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Impressed with the care home and its staff who are friendly and professional.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care HomeThank you so much for your kind words. We're delighted to hear you had a positive experience.
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Review from Louis C (Niece of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean and modern and well located. The condition is clean and well layed out. The staff are friendly and professional and we have good confidence in the care our aunt is being given.
Reply from Sarah Williams, Marketing Manager at Riverdale Care HomeThank you so much for taking the time to share your positive experience with us. It's especially encouraging to know that you feel confident in the care your aunt is receiving and that our team has made a positive impression through their professionalism and friendliness. Providing a safe, welcoming, and supportive environment for our residents and their families is at the heart of everything we do.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Riverdale Care Home is calculated as follows: ( (376 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 425 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Jun 2026

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Judith

Judith Boikhutso

Job Title: Interim Home Manager Joined: 2026

Judith brings a wealth of experience in nursing and care home leadership, with a strong commitment to delivering high-quality, person-centred care. Throughout her career, she has held a range of senior and interim management positions, successfully supporting services through periods of change and improvement. She has worked closely with regulators, local authorities, and multidisciplinary teams to achieve positive outcomes for residents.


Passionate about enhancing quality and safety, Judith takes a collaborative and supportive approach to leadership, empowering colleagues to deliver the highest standards of care. Her focus is on creating sustainable improvements that enhance the well-being, dignity, and quality of life of residents while providing reassurance and support to their families.

Lynda

Lynda Inch

Job Title: Customer Relations Manager Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.

Suzanne

Suzanne Gibson

Job Title: Administrator Joined: 2020

Suzanne has been a valued member of the Riverdale team for over five years and is passionate about providing exceptional support to residents and their families. Her career at Riverdale reflects her dedication and commitment to care, having progressed from Healthcare Assistant to Senior Healthcare Assistant before moving into her current role as Administrator.


Drawing on her hands-on care experience and strong understanding of residents' needs, Suzanne plays an important role in ensuring the smooth day-to-day running of the home. She takes great pride in building positive relationships with residents, relatives, and colleagues, and is committed to making a meaningful difference in the lives of those she supports every day.

Frequently Asked Questions about Riverdale Care Home

What types of Care is Riverdale Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverdale Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Riverdale Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverdale Care Home to the centre of Braintree?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverdale Care Home to verify any information. View our terms and conditions. Riverdale Care Home has an Enhanced Service - more info.