Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
Review Us
9.9 88 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Riverdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nathalie Champion (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.

Parking

  • Ample on-site parking.

Riverdale Care Home Reviews (88)

9.9

Riverdale Care Home has a Review Score of 9.9 (9.915) out of 10, based on 45 reviews in the last 2 years.
Over all time Riverdale Care Home has 88 reviews.

Overall Experience
  • 83
  • 5
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Date Published
  • 88
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  • 45
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Reviewer Connection to Riverdale Care Home
  • 36
  • 9
  • 9
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from D G (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot express the gratitude my siblings and I feel for the care and warmth the staff at Riverdale had for our mum. She was well looked after right up to the time of her passing.
The home is bright and airy with lots of going on and everyone was included. Thank you all the staff for everything.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences for your loss, our thoughts are with you. The team at Riverdale appreciate your kind comments and time taken to leave a review.

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Review from Eunice W (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's end-of-life care was outstanding. My family and I spent a week at Mum's bedside and the home not only looked after Mum extremely well, but all the staff ensured that my family and I were also taken care of. They were respectful and caring to us all right to the very end. Mum was in the
best hands - everything was thought of, including putting a rose on her bed after Mum had been removed to the funeral directors. The staff gave us plenty of time to pack up Mum's possessions and offered help with absolutely everything. As sad as it was that we lost our mother, it was a blessed release for her to go, and she wasn't on her own at the time of passing. I cannot recommend Riverdale Care Home in Braintree enough. Not only is it a lovely place to be, but we all had peace of mind that Mum really did have the best care throughout her stay there. All the staff, from the top to the bottom were fantastic. Thank you very much to everyone at Riverdale.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our thoughts are with you at this time, condolences for your loss. The team at Riverdale Care Home greatly appreciate your heart-warming comments and want to express their heartfelt gratitude for taking the time to leave a review. Your feedback is invaluable and greatly appreciated and they are honoured to receive your recommendation.

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Review from Nigel M (Son of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Riverdale for a little over two years. I have been consistently impressed with the level of care that Riverdale provides. Not only are the facilities and atmosphere excellent, but the staff are amazing right from the managers to the 1 to 1 carers. I can't thank them enough
for the care and respect they showed Mum and our family throughout her residency. There seemed to be nothing that was too much trouble for them. Their infinite patience and understanding helped guide us through Mum's final days and created a comfortable space so Mum could pass away with dignity, something that I will be forever grateful for.
I can unreservedly recommend Riverdale as a safe and very well-run care home.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences on your loss, the team at Riverdale are very grateful for your very kind heart-warming words, it means a lot to them to receive such positive feedback. The whole team wish you well and welcome you to visit at any time.

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Review from K T (Daughter-in-law of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was transferred from the hospital to Riverdale for end-of-life care. I have been a nurse for 36 years and the compassion, care, and kindness that was shown to my Mother-in-law and us as a family was phenomenal.
My Mother-in-law had not been treated well in the London hospital. When
I arrived to see her on the day of admission she was smiling for the first time in weeks. The staff were so gentle with her at all times. We could come and go as we pleased and there was always the offer of a cup of tea/coffee or just generally checking in with us. On the day that my Mother-in-law died, it was so peaceful and calm. The staff were there if we needed them but not intrusive.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you so much for your heartfelt review. We are honoured to have been entrusted with the care of your mother-in-law during such a sensitive time. Knowing that our team could provide the compassion, care, and kindness that brought a smile to her face after weeks is truly touching.

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Review from M B (Son of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Riverdale for the last two months of his life, the nursing care he received was of the highest standard and as a family, we could not have asked for a better place. All the staff from the nurses, receptionist, cook, and cleaner to the caretaker treated Dad with total respect and
catered for his & the family’s requests. On our daily visits to Riverdale, we always felt welcomed which was nice & put us at ease during those stressful days.
As a family, we will never forget Riverdale & it’s professional caring staff you are a credit to your profession.
Thank you.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave this heart-warming review, the team at Riverdale appreciate all your wonderful comments and is thinking of you at this time.

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Review from M W (Sister of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home, absolutely fantastic care beautiful place and such a caring and friendly atmosphere and staff I could have not wished for better care for my brother in his last few months before he died peacefully.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

We're deeply grateful for your heartfelt recommendation. It's truly humbling to know that we could provide exceptional care to your brother during his final months. Please accept our sincerest condolences for your loss.

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Review from Peter D (Brother-in-law of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank the staff of Riverdale Care Home for the excellent care given to my brother-in-law during his days in their care. Nothing was too much trouble for them and the care that he was given was outstanding family and friends were made very aware of his welcome.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're glad your brother-in-law received excellent care at Riverdale. Your feedback means a lot to us.

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Review from John U (Brother of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the care of Riverdale Care Home from September 2021 until her death in February 2024. Throughout this time, she received loving and safe care from dedicated staff and management. The home is up-to-date, bright, clean and welcoming and all needs are catered for, including activities,
catering and hairdressing etc. Relatives quickly establish easy relationships with staff at all levels and as a consequence, can be assured that all residents are safely and well looked after.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave such lovely words for the team at Riverdale, they appreciate your feedback. Deepest condolences to you on the loss of your sister. May your happy memories give you peace and comfort during this time.

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Review from Aaron T (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Riverdale at the tail end of February 2024. For the first time in a number of months, I knew that she was in a safe place, somewhere cosy and warm.
The staff that I encountered at Riverdale were uniformly friendly, caring and very warm.
The medical care given to my mother was
exemplary and it was clear that she felt that too. She ended her life there and again, it was allowed to take place with such dignity.
Thank you so much for doing what you do.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our heartfelt condolences go to you and your family. Thank you for taking the time to leave a review, the team at Riverdale appreciate your feedback at such difficult times and they will be pleased to hear that you felt the care was exemplary and dignified.

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Review from Ian H (Son of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Riverdale for a long time now so myself and the family are very familiar with it.
I want to and have got to say that this is the friendliest, happiest and most professional, caring organisation, and I cannot thank them enough.
Staffing levels are excellent.
Management are friendly
approachable and genuinely care.
Every nurse and care worker seems so happy and the atmosphere here is the best I have seen in all the care homes we visited.
From my father, Mum, other family members and myself thank you so much and thank you for striving achieving and repeating excellence.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to review our home and for the wonderful comments for the team at Riverdale. We are delighted you appreciate our caring management and staff. The team are committed to ensure all our residents live happy, contented lives whilst in their care.

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Review from P B (Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Before Xmas there were 2 days when all residents capable with carers and manager were taken to the local garden centre which had a large Christmas display. First of all, we all had tea and cake when we arrived. We spent time walking around the Xmas wonderland which was really spectacular because it
gave me time to buy cards or presents as I wished and have a laugh, which lifted my spirits.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your positive feedback. We are delighted to hear that you had a great experience at the local garden centre and that you are enjoying living at Riverdale.

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Review from E W (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Riverdale for nearly four years and sadly passed away in December 2023. The professional and compassionate approach shown from the staff when it became clear that she urgently needed to be admitted to hospital was exemplary. They treated my mother not only with concern but
also with great dignity and always found the time, in very stressful circumstances, to keep me fully updated with her condition and how they felt it should be managed. During my mother's time at Riverdale, the staff showed her such love and warmth and seemed to innately understand what was needed for her. I am truly very grateful for the support and kindness she was shown and would not hesitate to recommend Riverdale to anyone looking for a top-class care home.
Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

We are deeply sorry for your loss and hope that you find comfort in the fact that your mother was treated with kindness and compassion during her stay at Riverdale. Thank you for taking the time to leave a positive review; the team at Riverdale values and appreciates your kind words.

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Review from Lyndsay W (Daughter-in-law of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been very happy since she moved to Riverdale, and on arrival, all the staff worked hard to settle her in and took the time to get to know her. As her needs increased from being reasonably able and independent to being dependent on nursing care, the home has seamlessly managed this
transition to the highest standard. The home is very well-led, and all the staff are caring, compassionate, motivated and enthusiastic. The activities, food, celebrations and general day-to-day life at Riverdale make it a lovely place for residents and visitors. The personal attention that my mother-in-law has received has given her family the reassurance that it was the right decision for her to become a resident and I would not hesitate to recommend Riverdale.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for such a wonderful review, the team at Riverdale are grateful for all the amazing feedback. They are very proud of the service they provide and treat everyone that enters their home like family. We are happy to hear that this is the right decision for your mother-in-law.

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Review from A L (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff very supportive, professional and caring to our family before, during and since bereavement.
Always available with cups of tea and hugs.
Lots of varied activities and pet rabbits are always a delight to visit.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Firstly, please accept our condolences for your loss. The team at Riverdale are very grateful you have taken the time to leave a review - thank you.

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Review from Caroline S (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Riverdale Care Home for eight months. I have found her care to be outstanding. She has thrived in those months and speaks highly of the carers. There are so many varied activities which she really enjoys, especially the art classes. Friends and families are welcomed to
the many events and I have felt very emotional seeing the kindness and compassion shown to all who live there.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your wonderful comments, the team at Riverdale are proud to welcome friends and families to visit at any time and always treat others with the greatest respect.

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Review from S L (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the member of staff who accompanied Dad and me for Dad’s minor operation on 11 December. It was a very long day for the three of us but she remained cheerful and very attentive to Dad despite the long wait for Dad to be seen. I will always be very grateful for her help and support
yet again, as she has already accompanied us to a previous hospital appointment for Dad in October.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your wonderful comment, the team at Riverdale are always on hand to help in any way possible and we are pleased to be able to provide you with any support required.

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Review from Julie D (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverdale has been a fabulous respite experience. From my initial enquiry, through the whole stay has been handled in a professional but friendly manner. The staff looking after my mum has been so kind. Riverdale is immaculately maintained and offers many activities, including a cinema room and a family
dining room, which we used to celebrate a birthday. The only criticism Mum had is she would have liked more variety of vegetables, especially broccoli!
Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you very much for taking the time to leave such a lovely review. We have passed on your comments to the home manager regarding food variety. We always welcome constructive feedback, as this allows us to enhance our services. Thank you.

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Review from P C (Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had visited a friend here when it first opened so knew it was a good place. So when it came time for me to need more care, I decided to come here. I am being looked after very well and the staff are kind and considerate. The meals are good (especially the desserts) and there is always a choice, if
you don't like either of them, the cooks are willing to make something else. I would certainly recommend it to anyone who is looking for a care home, either for themself or their relative.
Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you for choosing Riverdale Care Home and for taking the time to leave such a positive review. The team will be very pleased to learn that you feel very well looked after and that the staff are kind and considerate. Thank you for choosing Westgate Healthcare.

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Review from S W (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring staff if I need assistance they're always happy to help. Always very cheerful too with lovely smiles. Early on needed help getting into bed and they always obliged. Food has been good but not always to my taste but very difficult catering for so many people. Lovely being able to
have hair done and nails as well. Made me feel better, also feet. Have enjoyed the coffee mornings and the painting. Good all round, and sitting outside when sunny and watching the rabbits.
Reply from Laura Davey, Marketing Executive at Riverdale Care Home

Thank you for this wonderful 5 star review! We really appreciate you taking the time to write such a lovely, positive review. We have passed your kind words onto the amazing team at Riverdale Care Home. Thank you.

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Review from Christine H (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into the home, it's like "home from home". You can feel the love everywhere you go. All the staff are compassionate, kind, caring and professional. They care for their resident's well-being as well as their medical needs. They have numerous events organised, a couple of which I have
attended. It's very uplifting for residents, and I felt uplifted too. They always make you feel welcome, asking if you want a drink. It's just like one big happy family.
Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your heartwarming review; the team at Riverdale appreciate all your wonderful comments. They work together as a team and take great pride in treating everyone who resides and visits Riverdale as part of their family.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Riverdale Care Home is calculated as follows: ( (483 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 527 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.

Lynda

Lynda Inch

Job Title: Customer Relations Manager Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverdale Care Home to verify any information. View our terms and conditions. Riverdale Care Home has an Enhanced Service - more info.