Riverdale Care Home

65 Duggers Lane, Braintree CM7 1BA
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9.9 88 Reviews
  • Riverdale Care Home, Braintree
Riverdale Care Home is where first-class care meets luxury living. This 40-bed exceptional care home provides outstanding residential, nursing, respite and dementia care in a beautiful purpose-built setting, which offers private en-suite rooms and rooms for couples. The home prides itself on its array of lifestyle initiatives, which have been specially designed to promote the wellbeing of residents.

These include:
Chatterbox: a unique way of initiating conversations amongst residents and staff, by encouraging residents to ask a simple question and posting it in the 'Chatterbox'.
Make a Wish: residents choose a special wish they would like to fulfil, and these wishes are granted periodically throughout each year, giving residents and their families an occasion to look forward to where special memories are made.
About Me: an initiative designed to help staff get to know each individual, their likes, dislikes and what is important to them.
Lifestyle Pioneers: residents are given the opportunity to become a 'pioneer' in a lifestyle field of their choice. Whether they like to paint, garden or read, there is a pioneer role for everyone at Riverdale.

A host of hi-spec facilities are available throughout the home for residents’ comfort, along with freshly prepared food cooked by talented chefs, all tailored to the individual preferences of residents. On-site amenities include a hair & beauty salon, multisensory spa bath, cinema, potting shed, fine dining and outdoor terraces – Riverdale also offers an eco-friendly sustainable living space that meets the individual needs of all residents. More than just outstanding residential care; Riverdale offers a home-from-home environment, to ensure all needs – beyond the realms of care – will be met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Riverdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nathalie Champion (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • To arrange a visit, please call the home directly. No restrictions on visiting.

Parking

  • Ample on-site parking.

Riverdale Care Home Reviews (88)

9.9

Riverdale Care Home has a Review Score of 9.9 (9.915) out of 10, based on 45 reviews in the last 2 years.
Over all time Riverdale Care Home has 88 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverdale Care Home
  • 36
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  • 5
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Total of 88, showing 61-80
Review from Julia B (Daughter of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would totally recommend Riverdale as a care provider.
During this time the staff became the second family to our loved one and as well to the family. We could not ask for anything better for our loved one during this time, we felt everyone knew us and we knew everyone here, we felt it was a real
close connection with all staff.
There were some ups and downs as well but generally, the level of care has been exceptional.
We always had tea and biscuits. We loved our garden visits and activities.
We were always informed about anything, it was very good communication. Staff went the extra mile to ensure that our loved one was as safe as physically possible. We need to thank everyone for all the help in achieving CHC funding, without their help our application would never been successful.
Staff could not have been more kind and helpful, even providing us with a memory book of our loved one here after passing away.
Reply from Cara Zaleski, Marketing Manager at Riverdale Care Home

Thank you very much for taking the time to leave us this kind review. Our team really value your feedback and we are always here to support you with whatever you may need. Best wishes.

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Review from Sue W (Daughter of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital after an overnight stay. She was not well enough to care for herself at home but, despite having only 24 hours notice, Riverdale accepted her for a 2-week temporary stay. Both my mother and I were very impressed by the helpfulness and kindness of all the staff
at the home. In addition, my mother commented that staff were also efficient and reliable in responding to any requests she made. It is also worth mentioning that the food was excellent.
The situation was extremely stressful for me but this was alleviated by the way the staff dealt with the whole situation and the consideration shown towards me. Their confidence, positivity, warmth and professionalism was reassuring. I would have no hesitation recommending Riverdale to anyone considering this type of care.
Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Dear Sue, thank you for your kind words, our staff work very hard to make our residents comfortable. As a company, we try to be as responsive as we can in these situations and were delighted that we were able to help Mum and you to provide that interim care required to build her back up. I hope she has settled at home, if you ever require our help again please do not hesitate to call. Lesley

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Review from Julie L (Niece of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had our first face to face visit, it was wonderful and made the visit a very positive experience for my aunt. Thank you to all the staff at Riverdale who care for her!
Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Dear Julie, many thanks for your review, it really was a pleasure to host your aunt's 100th birthday party and so pleased you got to see her in person on the day, it was truly memorable for everyone. Here's to many happy returns of the day.

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Review from Alan B (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found from the initial enquiry, the process of admitting my father was made as smooth as possible. He was in a bad way health-wise and I can only say the level of care and standard of service was superb.
Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Alan, it was a privilege to have been able to help you and respond to the emergency situation you and your father were in and to take care of him at Riverdale, he was a lovely gentleman and we were all very fond of him. We wish you and the family all the best.

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Review from Helen C (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Riverdale since October 2019. He took a few weeks to settle in, but the whole team did an amazing job to make the transition uneventful. In the last 12 months, he has willingly got involved in the many activities that the Riverdale activities team arrange for both the sound-minded residents
and dementia patients. I am in aware of the number and range of activities arranged for everyone. I believe that this mental stimulation has been a key factor in Dad coping with the lack of normal contact through this pandemic. It is fantastic that these are then recorded on Facebook for all relatives to view. This has been critical for residents relatives (like me) to cope with the lack of direct contact we can have with our loved ones. The whole team have worked hard and selflessly to ensure everyone is kept safe but happy. Thank you, everyone, at Riverdale, you all deserve a medal.
Reply from Lesley Loizou, Customer Relations Manager at Riverdale Care Home

Thank you for your kind words, we shall certainly make sure the staff see your feedback to them; it will give them a great boost to know how much they are appreciated by you and our other family members and it has been both a pleasure and a privilege to have dad living here with us at Riverdale.

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Review from Suzanne R (Daughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience has benefited from the role of the transition coordinator. It has enabled frequent, honest communication which has been reassuring. It is clear our needs are considered alongside Mum's and that she is there to support us as well at a very traumatic time. Knowing you can speak to someone,
without judgement, who is concerned about our wellbeing as well is very comforting. This has been one of the hardest things I have done in my life. She has made it less scary and been invaluable for our family.
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Review from S K (Daughter of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved to Riverdale Care Home at the beginning of the year mum has settled in very well. Since being in 'Lockdown' Riverdale has catered so well to the needs of the residents, keeping them entertained and thereby looking after both mental well-being as well as their general health. I cannot express
how pleased and grateful I am that mum is being so well looked after.
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Review from Julie B (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely caring and supportive staff. Such a warm, friendly, homely atmosphere. Tasty food, enjoyable and varied activities. In my Mum’s words ‘like a five-star hotel’. I could not have chosen a better place for my Mum.
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Review from C P (Daughter-in-law of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverdale is a lovely home with extremely caring staff who are genuine and helpful both to the residents and visitors. A special thank you must go to the lifestyle leader who does so much to entertain the residents with many and varied activities and outings and the lovely people who do arts and crafts.
Riverdale does provide a wide scope of interests for all of the residents and has a very happy atmosphere.
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Review from Tracey F (Niece of Resident) published on 27 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my Aunt into Riverdale after a bad full, her room was lovely, food very good and staff were all just fantastic. She was there for about six months and had more falls but always very well looked after. When she took a turn for the worse and we all knew it was near the end of her life, the staff
showed just how much they all cared by spending 24/7 with her and making her last couple of days so peaceful, as a family we really could not ask for any more than she was given. A very special thank you to the entertainment lady who stayed with her up to the end.
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Review from Teresa B (Daughter of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since early August when my father went to Riverdale, we have been delighted with the level of care and quality of service he receives. He feels safe and happy which is such a relief for me and his family. Today for his 91 birthday, we arranged a family get together in the upstairs restaurant for 11
guests. The staff were so helpful and they had prepared a very nice buffet which was very reasonable. He had a lovely time with his family and even his great-grandchildren running around causing mayhem. Thank you from all of us to all the staff at Riverdale not only for today but for all of the care and support you have given my dad. He enjoyed his champagne and I suspect he will have a lovely sleep.
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Review from Philippa O (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We did not think my dad would settle in, but he surprised us, due to friendliness of the staff and the monthly reviews- where we discuss changes and plan for the future.
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Review from Mary G (Respite Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very warm and comfortable, beds and rooms are lovely.
Staff are always ever ready to help you.
Happy, chatty atmosphere which helps when you are old and sad.
Food is great, lots of choice. I look forward to coming again.
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Review from Graham M (Nephew of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie loved Riverdale and enjoyed the activities and excellent food. All the staff were pleasant and really helpful. While I put value for money excellent, as I am sure it is, it doesn't mean that it is affordable. My Auntie would love to stay there indefinitely but can't afford it, so we have no
choice but to look elsewhere.
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Review from S J (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely new building, everything clean and tidy. Management and staff welcoming and always shave time for you. Rooms are great with the added bonus of having a wet room, nice furniture, plenty of storage space. Food is delicious and freshly prepared. If Mum does not fancy what is on the menu they will
do her something else, no trouble. I have joined Mum for lunch on several occasions. Only thing I have noticed things are not always consistent, not enough staff, clearing tables, don't know how they are going to manage when more residents!
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Review from K W (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New build, attractive, modern, very clean. Laminate flooring, easy clean, looks good but noisy. Food excellent and plentiful. Staff cheerful and helpful.
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Review from Debbie W (Daughter of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a couple of Care Homes before finding Riverdale, I instantly knew that this was the one I wanted my Dad to live in. It is like a 5* hotel rather than a typical care home and I can’t recommend it highly enough. It is modern, clean and such a friendly place and there is always plenty of
laughter. The excellent staff are all very kind, caring and wonderful with the residents and always have time to talk to the relatives about any concerns. There are plenty of activities organised to keep everyone busy and stimulated and they even take them out and about for a change of scenery. All the meals are homemade, nutritious and very tasty and friends/relatives are very welcome to join the residents for lunch. It has made such a difference to my dad’s life as well as mine knowing that he is happy, safe and being well cared for. He was very lonely prior to moving to Riverdale but now has plenty of happy smiling faces around him. My thanks to all the staff.
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Review from Sylvia C (Sister of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home most welcoming and the residents were very happy.
The staff were caring and efficient.
The amenities were excellent.
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Review from D F (Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My day has passed quickly and happily. I have enjoyed all my good care in this lovely place.
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Review from Roy G (Son of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother four times while she was in respite care. Each time staff were very welcoming and attentive offering tea on arrival. From my mother's comments, she was clearly very happy during her stay and was full of praise for the staff. I stayed for lunch on three occasions and each time the
quality of the food and the conditions in which it was served was excellent. No hesitation in recommending this home.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Riverdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Riverdale Care Home is calculated as follows: ( (483 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 527 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverdale Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Nathalie

Nathalie Champion

Job Title: Home Manager Joined: 2024

Nathalie has worked in health and social care for over 12 years and has been a registered nurse for 5 years. Her passion is to provide individualised, person-centred care and to enrich resident’s lives in this chapter of life. She promotes excellence in care, a strong team spirit and family, providing a homely feel to Riverdale Care Home for residents and their families.

Lynda

Lynda Inch

Job Title: Customer Relations Manager Joined: 2019

Lynda has 25 years of experience within the care sector as a previous Home Manager. She is compassionate, and understanding and demonstrates empathy to ensure that she delivers first-class relations to new clients, family and friends ensuring the transition into Riverdale Care Home is a positive and pleasant experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverdale Care Home to verify any information. View our terms and conditions. Riverdale Care Home has an Enhanced Service - more info.