Care Homes Owned by Westgate Healthcare Ltd in Buckinghamshire

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care CentreThank you so much for taking the time to share such a wonderful review. We're delighted to hear that your partner's experience at Hampden Hall has been so positive and that our team has provided care and support to such a high standard. It's heartening to know that every aspect of her stay-from the friendliness of our staff to the comfort of her room and the quality of our meals-contributed to her rehabilitation and wellbeing.
Your kind words mean a great deal to our whole team, who take great pride in creating a happy and caring environment for all our residents. We wish your partner continued progress in her recovery and thank you again for your thoughtful feedback.

Reply from Lucy Mcshane, Marketing Assistant at Hampden Hall Care CentreThank you so much for sharing your lovely feedback.
We're delighted to hear that your mum felt safe, supported, and cared for during her stay with us, and that she chose to make Hampden Hall her home. Our team takes great pride in providing person-centred care and creating a comfortable, welcoming environment for all our residents. It's wonderful to know that the activities, facilities, and compassionate support from our staff made such a positive difference. Thank you so much for your kind words which we shall share with the wider team at Hampden.

Reply from Lucy Mcshane, Marketing Assistant at Hampden Hall Care CentreThank you so much for your lovely words. We know how hard it can be being far away, so we're delighted to hear the video calls bring you comfort and reassurance. It's wonderful to hear your dad has settled in and is happy - The team at Hampden Hall, especially those on Pine Unit, will be so pleased to hear your lovely feedback.

Reply from Sarah Williams, Marketing Manager at Byron House Care HomeThank you so much for your kind words about Byron House. We're delighted to hear that your Mum has settled in well and that you feel reassured by the care and support she is receiving. Creating a welcoming, homely environment where both residents and their loved ones feel part of our community is something we're truly passionate about, so it's wonderful to know this has made a difference for your family. We're so pleased that the intimate feel of Byron House has been the perfect fit for your Mum, and we look forward to continuing to make her feel at home.

Reply from Sarah Williams, Marketing Manager at Byron House Care HomeThank you for taking the time to share such detailed feedback about your experience with us. We are so pleased to hear that you find our home to be well managed, with caring staff, comfortable rooms, and enjoyable food options - and that you and your daughter have been able to share special moments over lunch with your wife. It's wonderful to know that our activities and events are also adding to the experience for you and your family.We also appreciate your constructive comment regarding the call system. While resident safety will always remain our top priority, we understand how the beeping can sometimes be disruptive, and we are exploring ways to reduce this impact without compromising care.Your kind words will be shared with our team, who will be encouraged by your recognition of their hard work and dedication. Thank you once again for your valuable feedback.

Reply from Lucy Mcshane, Marketing Assistant at Hampden Hall Care CentreThank you so much for your lovely words. We understand how difficult the decision can be, so it means a lot to hear that you feel reassured and happy with the care your dad is getting. It's always our aim to make sure every resident feels truly at home, settled, and able to enjoy the activities we provide - so it's wonderful to hear your dad is doing just that. We'll be sure to pass on your special thanks to the team on Pine floor - they will be so touched to hear this.

Reply from Lucy Mcshane, Marketing Assistant at Hampden Hall Care CentreThank you so much for sharing such kind words about Hampden Hall. We're touched to hear how well your mum has settled and that you feel confident she is safe and cared for. We're grateful for your trust and your recommendation, and we'll continue to do everything we can to ensure your mum feels valued and cared for every day.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care CentreThank you so much for taking the time to share your experience. We are delighted to hear that your Mum's time at Hampden Hall has had such a positive impact on her health and wellbeing. Our team takes great pride in providing compassionate care and support, and it's wonderful to know that their efforts have made a difference both physically and mentally. We will be sure to pass on your kind words to all the staff.

Reply from Sarah Williams, Marketing Manager at Byron House Care HomeThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mother has felt so well cared for over the past three years. Our team at Byron House is committed to providing professional, compassionate care, and it's wonderful to know that this has given you confidence and peace of mind. We truly appreciate your recommendation and your trust in us-it means a great deal.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care CentreThank you so much for taking the time to share your experience of your father's stay at Hampden Hall. We're truly grateful for your kind words and are pleased to hear that our team were able to support both your father and your family during such a challenging time.It means a great deal to us to know that our staff were able to tailor care to your father's needs following his diagnosis. Your feedback has been shared with the whole team-it's gestures like yours that reaffirm the purpose behind what we do every day.

Reply from Sarah Williams, Marketing Manager at Byron House Care HomeWe're thrilled to hear how well your Uncle is doing, it's wonderful to know he's thriving both physically and mentally. Our team works hard to provide not just quality care, but meaningful connections too. Your feedback means a lot to us, thank you.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care CentreThank you so much for your heartfelt review and kind words about Hampden Hall. We are truly honoured to have cared for your mother-in-law over the past four years, and it means so much to us to know that she, and your whole family, felt at home here. Creating a warm, respectful, and supportive environment is at the heart of everything we do, and we're delighted that this was reflected in your experience with every member of our team. Your recognition of the efforts made by our nurses, care staff, wellbeing team, and all other departments is incredibly appreciated and will be shared with everyone. Thank you for your recommendation and for trusting us with her care.

Reply from Sarah Williams, Marketing Manager at Byron House Care HomeEnsuring your mum receives the best possible care in a warm and loving environment is our top priority, and it means the world to us that you feel at ease knowing she is well looked after. Your feedback is incredibly encouraging to our team, who are dedicated to making every resident feel comfortable, valued, and cared for. If there is ever anything more we can do, please don't hesitate to reach out.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care CentreWe're truly grateful for your feedback and delighted to hear that your Dad is happy and well cared for with us. Our team is dedicated to providing a warm and supportive environment, and it's wonderful to know that their care and compassion shine through. We always strive to create a comfortable home with great facilities and delicious meals, so your appreciation means a lot to us.