Westgate Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
Westgate House Care Centre
from Gloria C (Respite Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes,

which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.

Reply from Lucy Mcshane, Marketing Assistant at Westgate House Care Centre

Thanks so much for your lovely review - we love caring for you here, you make us smile every day. If we can do anything further, please let us know.

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Review of
Burford House Care Home
from Danielle M (Friend of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

The home is welcoming and friendly.
There is always an activity to join in with
The staff are involved and approachable.
The decor and the rooms are top class.
The food is excellent and portions are good.
The Management team are present and involved and the residents are listened to.
There

is a good balance of activities and personal space.
The Gardens are accessible and well kept.
The staff are 100%

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your wonderful feedback. We are delighted to hear that you find our home welcoming, friendly, and full of engaging activities. It's especially rewarding to know that our staff's approachability, involvement, and commitment are shining through in your experience.We take great pride in maintaining high standards across every aspect of our home - from the dcor and comfortable rooms to the quality and portions of our meals. Your kind words about our gardens, management team, and the balance between activities and personal space mean a great deal to us.Your recognition of our staff as "100%" truly motivates us to continue delivering the best possible care and environment for our residents.

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Review of
St Pauls Care Centre
from Margaret C (Ex Family Member) published on 7 August 2025

Submitted via Website • Report

Overall Experience

St Paul's Care Home has been marvellous in caring for my relation. The staff are caring, capable and friendly. they develop a good relationship with the patients and treat them with dignity and respect. they listen to patient's families and keep you in touch with any developments. They are always pleasant

and the facilities are good and the rooms a good size. Everywhere is clean. I cannot recommend them enough.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your wonderful review. Our team is dedicated to treating every resident with the dignity, respect, and compassion they deserve, and it's heartening to hear that this has been your experience. We also value strong relationships with families, so we're pleased to know you feel well-informed and supported. Your recommendation means the world to us and will be shared with the whole team - it's feedback like this that reminds us why we do what we do.

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Review of
Burford House Care Home
from Jill H (Daughter of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

All the staff at Burford House are lovely, from the moment you arrive + are greeted with a smile, they couldn't be more helpful + friendly.
I know Dad is very well looked after + encouraged to join in, when he wants to. He enjoys helping with the baking + some gardening + likes all the staff very

much. It is lovely to know he is safe + well cared for.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

We're delighted to hear that you've had such a positive experience at Burford House. It means a great deal to our team to know that your Dad feels safe, well cared for, and enjoys getting involved in activities like baking and gardening. We're proud to create a welcoming environment where residents can feel at home and supported in their own interests. Your comments are truly appreciated and will be shared with the whole team, thank you.

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Review of
Westgate House Care Centre
from Brian K (Respite Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a great deal to our team to know that their professionalism, support, and compassionate care made a positive difference during your stay. We're glad we could help make a difficult time a little more comfortable.

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Review of
Meadowhill Care Home
from Neville H (Son of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

Choosing a Care home can be extremely challenging and stressful, for respite for our beloved mum, choosing Meadow Hill from the start was so positive. The staff understood our concerns, and assessed our mum, compatibility for the stay, which was a home visit and health check, then a visit to their

beautiful care home, which has all the facilities, to ensure a full around the clock support, nothing was any problem and once settled in we could call to check the progress of how mum was doing, always positive, friendly. Mum was happy and looked well, and had bonded with all the staff, and we witnessed the genuine care and love. Our family would like to thank all the staff for love and care they showed our mum during her stay and we will be using them again in a couple of months time.

Reply from Sarah Williams, Marketing Manager at Meadowhill Care Home

Thank you so much for your heartfelt and thoughtful review. We understand how difficult it can be to choose the right care home for a loved one, especially for respite care, and we are truly honoured that you chose Meadow Hill. It means the world to us to hear that your experience from the very beginning was positive and reassuring. Our team is deeply committed to ensuring each resident feels safe, comfortable, and cared for as if they were part of our own family, and we're delighted that your mum felt at home and formed such a lovely bond with the staff. Knowing she looked well, was happy, and that you could see and feel the genuine love and care she received is exactly what we strive for every day. We're grateful for your trust and kind words, and we look forward to welcoming your mum back again in the coming months.

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Review of
Westgate House Care Centre
from S S (Wife of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're truly pleased to hear that you feel your husband is receiving excellent care, that peace of mind is so important. Your kind words will be shared with the staff, and we'll continue doing our very best to support both you and your husband.

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Review of
Westgate House Care Centre
from D R (Son of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

The team care for mum very well and have done for the years she has been at Westgate.
Individual team, members are friendly and had working, providing excellent care.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and continued support. We're truly grateful for the trust you've placed in us over the years. It's wonderful to hear that you've found our team to be friendly, hardworking, and committed to providing excellent care.

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Review of
Westgate House Care Centre
from Angela W (Respite Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation

and care home to everyone.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your kind words. We're thrilled to hear about your progress and glad our team could support you during your recovery. Wishing you continued strength and good health!

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Review of
Burford House Care Home
from Joyce H (Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I think this is a magnificent place, and very happy to be here

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your kind words - we're so glad to hear you're happy here! It's a pleasure having you with us.

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Review of
St Pauls Care Centre
from Jacinta H (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

The compassion, empathy, respect & consideration shown by the team at St Pauls Care Centre to mum & us as mums family was incredible. The team are very experienced & extremely knowledgeable. Although mum was only there a short time, the team were very welcoming & caring. In particular, floor 1 where

mum was. The way in which the team supported both mum and us through an extremely difficult time will never be forgotten! Thank you ALL the floor 1 team!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind and thoughtful words. It means a great deal to hear that the care and support provided at St Paul's Care Centre, especially by the team on the First Floor, brought some comfort during such a difficult time. We strive to treat every resident and their family with compassion, dignity, and respect, and knowing that this was your experience is deeply appreciated.We will ensure your words are passed on to the First Floor team - they will be truly touched.

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Review of
Westgate House Care Centre
from Linda G (Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We're delighted to hear about the progress you've made during your time with us. We are pleased you found the environment friendly and encouraging. Supporting both physical recovery and social wellbeing is at the heart of what we do. Wishing you all the very best as you continue your journey at home.

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Review of
Meadowhill Care Home
from L Z (Daughter of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

Mum stayed for one week and was extremely happy , staff were amazing and food was excellent , she was very well looked after
All her needs were met , mum needs to be kept busy all the time and the staff really kept her busy . We hope to be returning again very soon and when mum has sold her flat she

will hopefully move in permanently

Reply from Sarah Williams, Marketing Manager at Meadowhill Care Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that your Mum had such a positive experience during her week with us. It's wonderful to know that she enjoyed the food, felt well cared for, and that our team was able to keep her happily engaged-especially knowing how important that is to her.Your words mean a lot to our staff, who are dedicated to making every resident feel at home. We're very much looking forward to welcoming you both back soon, and we'd be honoured to have your Mum join us on a more permanent basis when the time is right.

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Review of
Westgate House Care Centre
from L F (Respite Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and wonderful feedback. It means a great deal to know that our staff-and especially your carer-helped you feel supported, reassured, and at ease.We're also thrilled to hear about the positive impact on your confidence and mobility. That's exactly the outcome we strive for, and your progress is truly inspiring. Thank you again for taking the time to share your experience. We wish you continued strength and well-being

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Review of
Burford House Care Home
from M C (Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

A pleasant place to come to in old age. Cared for around the clock, kind, compassionate staff willing to help at all times. The home has a warm atmosphere. So important. Our every need is attended to.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your kind words. It means the world to us to know you felt truly cared for. Creating a kind, comforting environment where every need is met is so important to us. Your feedback means a great deal to the team.

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Review of
Burford House Care Home
from Dee D (Friend of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been to Burford House to meet a family friend. I experienced the Burford House fostering environment, where the residents were actively involved in decisions about their daily life. It shows a deal of respect for their independence and dignity.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your lovely feedback. We're so pleased you experienced the welcoming and respectful environment at Burford House. Supporting our residents to remain independent and involved in their daily choices is a key part of our approach to care.

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Review of
Burford House Care Home
from Sue R (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Burford House since March 2024. She is well looked after and very happy there. The staff are all hard working, caring & professional. They always tell us if there is any issues or concerns.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your Mum is happy and well looked after at Burford House. It means a great deal to our team to know their hard work and care are making a positive difference.We also appreciate your recognition of our communication, keeping families informed and involved is very important to us.

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Review of
Westgate House Care Centre
from Valerie H (Respite Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy

family and would help each other out.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful message. We are truly delighted to hear that you are now safely back home after your stay at Westgate House.It means a great deal to us to know that our team made a positive difference during your recovery. We're especially pleased to hear how helpful and friendly the staff were, and how much you valued the physiotherapy sessions and the support provided to help regain your mobility.Your kind words will be shared with the team-they'll be very touched to know they were able to make your experience a comfortable and encouraging one. Wishing you continued health and strength in your recovery. Please do stay in touch, and remember that you're always welcome at Westgate House.

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Review of
St Pauls Care Centre
from David M (Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

Quite satisfied with everything. Look after very well and happy with all the care.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words! We're delighted to hear that you felt well cared for and satisfied with everything.

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Review of
St Pauls Care Centre
from Anne H (Daughter of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

The end-of-life care my mother received over the last three weeks of her life was exceptional. Every staff member was thoughtful, kind and caring to us as a family as well as to our mother. Whilst under the care of St Pauls Care Centre, my mother received exceptional personal and nursing care.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to share such touching feedback during what must be a very difficult time. We are deeply sorry for your loss, and we are honoured to have been able to care for your mother in her final weeks. Providing compassionate, person-centred care is at the heart of everything we do at St Pauls Care Centre, and we are truly grateful to know that our team was able to offer comfort and support to both your mother and your family. Your kind words will mean a great deal to all the staff who were involved in her care.

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Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Westgate Healthcare Ltd Locations in Hertfordshire (5)

Westgate Healthcare Ltd Reviews in Hertfordshire (617)

Westgate House Care Centre

Burford House Care Home

St Pauls Care Centre

Burford House Care Home

Westgate House Care Centre

Meadowhill Care Home

Westgate House Care Centre

Westgate House Care Centre

Westgate House Care Centre

Burford House Care Home

St Pauls Care Centre

Westgate House Care Centre

Meadowhill Care Home

Westgate House Care Centre

Burford House Care Home

Burford House Care Home

Burford House Care Home

Westgate House Care Centre

St Pauls Care Centre

St Pauls Care Centre

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