Westgate Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
St Pauls Care Centre
from G W (Nephew of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Complicated circumstances of elderly aunt living in England and me in Scotland, but compared to live in home carers this took a weight of my mind, I was no longer contacted about trivial things. Aunt quickly settled and was well looked after, clean and comfortable. When I visited staff were welcoming

and engaging. Good communication when needed (esp one of the staff members SCN Ground Floor Unit). I was a little surprised around extra costs for eg hairdressing etc and escorts to hospital appts, so might be useful to highlight that more outwith small print. Might also be good (in the circumstances I found myself in from a distance) to have facility to order /purchase basic items then add to month fee- eg a supermarket delivery of toiletries as needed or on request. Otherwise all good and deserving of high score. Please don't change anything (or raise your charges!). Thank you for looking after my Aunt.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for taking the time to share your thoughtful feedback. We're so pleased to hear that your aunt settled in quickly and felt well looked after, and that our team's care helped ease the weight on your shoulders, especially given the distance between you.It's wonderful to know you found the staff welcoming and engaging during your visits, and we will make sure to pass on your kind words to the team-especially to the SCN on the Ground Floor Unit, who will be delighted to be recognised.We also appreciate your constructive suggestions regarding additional charges and day-to-day convenience. You've raised excellent points, and we will take a closer look at how we can make these details clearer and potentially more flexible for families managing care from afar.Thank you again for your kind words and support. It's our privilege to care for your aunt, and we'll continue doing our best-without raising charges!

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Review of
St Pauls Care Centre
from Angela M (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

My mother was a resident in St Paul's care home for 3 yrs. The staff during that time were at all times caring and compassionate towards my mum. The home must have a very low turn over in staff as it was the same carers and nurses that cared for my mother over those 3 years. I can not praise them

highly enough for the care and compassion shown from when she first arrived at the home until the end of life care provided. I would not hesitate in recommending it to anyone who has to make the tough decision to look for a nursing home for their parent/relative

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for taking the time to share your experience. We are truly honoured to have cared for your mother during her time at St Paul's Care Centre. Continuity and compassion are at the heart of what we do, and we're so pleased that this made a positive difference to your mother's experience-and to yours as a family.It was a privilege to be with her through every stage and your recommendation is deeply appreciated. Please know that you and your family will always remain part of our St Paul's community.

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Review of
Kingfisher Nursing Home
from Lynda V (Niece of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

This home is very pleasant and friendly. My aunt is very happy here.
Every member of staff are always ready to listen to me, and my aunt. They attend to all of her physical and mental needs, with a smile.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you so much for your kind words. We're delighted to hear that your aunt is happy and well cared for-it truly means a lot to us. Our team is committed to providing compassionate, person-centred care, and it's wonderful to know that their efforts are making a positive difference. Please don't hesitate to reach out if there's ever anything we can do to support you or your aunt further.

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Review of
Westgate House Care Centre
from Peter S (Husband of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Being in Respite for a couple of weeks has given my wife a boost in life which other locations lacked.
Personnel are caring, responsive and treat residents with respect.
Expensive like most care homes but well recommended.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind feedback. We're truly delighted to hear that your wife's stay with us provided her with a positive boost and that our team made a meaningful difference in her experience. Please don't hesitate to reach out if we can support you or your wife in any way in the future. Wishing you both continued health and happiness.

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Review of
Burford House Care Home
from C K (Grandson of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

I visited my grandad twice while he was in Burford House for some respite care. I was really impressed with how welcoming and jolly all the staff were. The kindness they showed my grandad was amazing, making him laugh & taking time to talk to him and us. They were all incredible with the care they gave.

BH was more like a hotel - everything looked fresh and clean, the food delicious (he certainly tucked in!) and the whole place well thought out, making it really accessible for him. He looked so happy & on my second visit, so healthy after his recent illness and back to being my grandad once again. They even took the trouble of finding him a lovely book of Yorkshire (where he was born) with great photos which he loved looking at daily & kept in his room until he returned home. It was lovely to hear all about the activities he was enjoying during his stay, whenever my parents visited. BH is first class.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your wonderful and thoughtful review. It truly means a lot to our entire team to hear how much your grandad-and your family-felt supported and uplifted during his stay at Burford House.Our team takes great pride in not only providing high-quality care but also creating joyful, meaningful moments with each resident, and it's heart-warming to know this made a real difference for your grandad.It's especially lovely to hear how much he enjoyed the food, the activities, and even the book of Yorkshire-we love learning about our residents' lives and interests, and it's a privilege to bring a little piece of home to them.Seeing your grandad looking happy and healthy again is exactly why we do what we do. Thank you for your kind words and for recommending us so warmly. We hope to welcome your grandad back whenever he needs us.

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Review of
Westgate House Care Centre
from Y H (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

After a false start at another home which wasn't up to scratch, we were very pleased with the care my mother received until her death at WG Ware. The staff were kind and caring, and we could always find someone to discuss any matters. Not the biggest rooms or the fanciest decor, but look beyond this;

the care is most important.
Manager was very approachable and on the ball, perfect.
Weekday receptionist is an absolute star and a credit to the home. Do everything to keep her! I shall miss them both.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your experience during such a personal and emotional time. We're truly sorry for your loss, and we're grateful that you entrusted us with your mother's care.It means a great deal to hear that you found comfort and reassurance in the kindness and attentiveness of our team. We're especially touched by your comments about our manager and weekday receptionist-your recognition will be passed on to them, and I know it will mean a lot.

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Review of
Westgate House Care Centre
from D A (Husband of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife's stay at Westgate was very pleasant. She was treated wonderfully by all staff despite being difficult at times and could be quite unresponsive. They were always cheerful and would call her name even if just passing by. The medical care was very good, and I was kept informed of any deviation

from the normal. Her end of life care was particular attentive and sympathetic (to me as well).

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our team is dedicated to providing care that is not only professional but also kind and understanding, especially during more challenging times. We're truly grateful for your kind words about the teams cheerfulness, compassion, and the way they kept you involved every step of the way. It was our privilege to care for your wife and our thoughts are with you.

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Review of
Westgate House Care Centre
from J T (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother transferred from hospital to Westgate House, where she received the best care. The staff are amazing, nothing was too much trouble. They were respectful to my mother and supportive of me.
I cannot recommend them highly enough.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and heartfelt feedback. We're truly grateful that you took the time to share your experience.It was our absolute privilege to care for your mother during her time at Westgate House. We're so pleased to hear that you felt supported and that our team made a positive difference to both of you.

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Review of
Westgate House Care Centre
from M B (Respite Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and for taking the time to share your experience at Westgate House Care Centre. Wishing you all the best as you continue to heal!

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Review of
Burford House Care Home
from K K (Son-in-law of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law's recent respite stay at Burford House was such a positive experience for him and us, that this review barley does it justice! The staff, in every role are outstanding, always going above and beyond to provide every aspect of care with kindness and dignity, updating promptly via telephone

if any concerns or on every visit we made. Staff at all levels are amazing with all their residents and it really did not feel like a care home, but more an extension of home itself. We were greeted so warmly whenever we arrived and offered refreshments in the very welcoming bistro area. Staff were professional, knowledgeable and very friendly, and the communication excellent. My father-in-law was so happy to stay and it is testament to how exceptional BH is that so many of the staff have remained there from his previous stay last year. Other residents also speak highly of their lives there. His accommodation, his meals, the cleanliness throughout, daily activities, beautiful outside areas and all that BH has to offer were of the highest standard. Out deepest gratitude for everything that was done for my father-in-law in nursing him back to good health during his stay. Highly recommend without hesitation.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for taking the time to share such a heartfelt and thoughtful review of your father-in-law's recent respite stay at Burford House. Your kind words truly mean the world to us, and we are genuinely touched by your feedback.It's wonderful to hear that his experience felt more like an extension of home than a care home-that is exactly the atmosphere we strive to create every day. We're incredibly proud of our dedicated team, and your recognition of their kindness, professionalism, and compassion is deeply appreciated. Knowing that our care and communication brought comfort to both your father-in-law and your family is the highest praise we could receive.We're also delighted that you enjoyed the bistro and welcoming environment, as well as the standard of accommodation, meals, and activities. It's lovely to know these elements made a positive impression during each visit.

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Review of
Burford House Care Home
from Lynette K (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Burford House is exceptional! Our dad (91) had 6 weeks respite care here after a hospital stay. The support, care & kindness shown every single day was of the highest possible standard. We had complete peace of mind. His every need was seen to and he was safe (he's very confused). Every member of staff

treated him with patience, dignity and understanding, providing gentle encouragement and friendly smiling faces, & giving him time to talk/be listened to, & his requests were dealt with promptly. A beautiful ground floor room on arrival (as mobility issues) facing the tranquil sensory garden. Everywhere spotlessly clean. Initially very frail from hospital where issues not rectified. BH were incredibly efficient, ensuring excellent care also from local practice doctors visiting regularly. Staff checked on his well-being day and night and we were fully updated. Dad's health has improved significantly. Staff at every level (catering/cleaning included) should be commended. Meals & varied choice were excellent. Dad loved the bistro daily, being taken for short walks, birthday celebrations, world book day, cinema room. Life at BH fully inclusive. The main garden enabled him to sit and interact with other residents. Out grateful thanks for our dad's wonderful experience. Professional & warmly welcoming to everyone. Would highly recommend.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you so much for your wonderful feedback! We are truly touched by your kind words and are delighted to hear that your father had a nice stay at Burford House Care Home. Our team strives every day to create a warm, welcoming and supportive environment and it's incredibly rewarding to know that our efforts are making such a positive impact. Thank you for your recommendation and for taking the time to share your experience.

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Review of
Burford House Care Home
from Sylvia R (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Burford House is an excellent care home, from the moment you are greeted by the friendly receptionist the activities are very varied and include everyone and nothing is too much trouble for the staff.
All the nursing staff are very professional, friendly, approachable and always happy to answer any

queries we have.
My father is very happy and has improved more than we could ever hoped for.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you so much for your lovely feedback! Your comments about the professionalism, care and helpfulness of our staff mean the world to us - they are the heart of everything we do. Thank you for your recommendation and for taking the time to share your experience.

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Review of
St Pauls Care Centre
from D P (Nephew of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was always treated well, she had good and bad days. But the staff were always giving 100% every day! It really is 5 star! Thank you all for looking after her xx

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your lovely message. We're so glad your aunt felt well cared for-it means a lot to us.

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Review of
Burford House Care Home
from Tania D (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff genuinely care and are dedicated to the resident, whilst also giving support to their families. Our dad has come on so much since being here, the excellent food, environment and the activities all play a part in this. Thank you, it is so reassuring for us as a family to know he has such

excellent care.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your thoughtful words. We're delighted to hear your dad is doing so well. It's a privilege to support him and your family.

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Review of
Kingfisher Nursing Home
from Karen H (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful. Plenty of activities. Peace of mind on Mum's health and safety.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your lovely feedback. We're so pleased to hear your mum is happy and you have peace of mind.

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Review of
Kingfisher Nursing Home
from H T (Brother of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

In my occasional visits to my relative I have always found Kingfisher a warm and welcoming place and the staff have been friendly and helpful at all times, particularly coping efficiently with the vagaries & NHS appointments and rearranging ambulances, etc when necessary. My relative and I are very

happy with his care and nursing.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you for taking the time to share your experience. Our team is dedicated to providing the best possible care and support, and it's wonderful to know that their efforts in managing appointments and ensuring smooth arrangements have made a difference for you and your relative.Your kind words mean a lot to us, and we're delighted that both you and your relative are happy with the care and nursing provided.

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Review of
St Pauls Care Centre
from Ian B (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The staff at St Paul's Card Centre were extremely friendly and provided wonderful care and support to my mother. I couldn't have wished for better care and was comforted in the fact that I knew she was being looked after and safe.
I would recommend St Paul's Card Centre and I have no hesitation in

giving them 5 stars!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words and for sharing your experience. We are truly honoured to have been able to care for your mother and provide the support she needed. Knowing that you felt comforted and assured of her well-being means the world to us. Your recommendation and 5-star rating are deeply appreciated, and we will continue to strive for the highest level of care.

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Review of
Westgate House Care Centre
from D H (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor dealing

with it.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

It's good to hear that Mum's appetite improved and that she had a generally positive experience at Westgate. Our priority is the health and wellbeing of all residents, and we strive to provide the best possible care. If you would like to discuss any concerns further, please don't hesitate to contact the Home Manager.

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Review of
St Pauls Care Centre
from L P (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The care received for my mum has been second to none. She has been very very happy. Thank you all so much, lovely caring people, lovely all of you!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words! We're truly grateful for your feedback and delighted to hear that your Mum has been so happy with the care she's received. Our team is dedicated to providing compassionate and high-quality support, and it means the world to know it's making a difference. We'll be sure to share your lovely message with everyone.

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Review of
Westgate House Care Centre
from Annie C (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family

here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!

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Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Westgate Healthcare Ltd Locations in Hertfordshire (5)

Westgate Healthcare Ltd Reviews in Hertfordshire (590)

St Pauls Care Centre

St Pauls Care Centre

Kingfisher Nursing Home

Westgate House Care Centre

Burford House Care Home

Westgate House Care Centre

Westgate House Care Centre

Westgate House Care Centre

Westgate House Care Centre

Burford House Care Home

Burford House Care Home

Burford House Care Home

St Pauls Care Centre

Burford House Care Home

Kingfisher Nursing Home

Kingfisher Nursing Home

St Pauls Care Centre

Westgate House Care Centre

St Pauls Care Centre

Westgate House Care Centre

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