Westgate Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
St Pauls Care Centre
from Mark R (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

St Pauls Care Centre is a terrific place to call home when you get to your 'final chapter'. The staff are the key that unlocks this for the residents. It is a down to earth. no rubbish care home that has the ability to looks after all the tough cookies that need dignity and respect.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for your kind words and thoughtful review. Our team is deeply committed to providing care with dignity, respect, and compassion, and it means the world to us to know that this commitment is recognized. Your feedback is a wonderful reminder of why we do what we do every day.

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Review of
Westgate House Care Centre
from Ronald S (Respite Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I found that my stay at Westgate care home was very pleasant. The staff were very friendly and prepared to help with any problems that arose. Well done.

Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for taking the time to share your feedback. We're delighted to hear that you found your stay at Westgate Care Home pleasant and that our team were friendly and helpful whenever you needed support.

Your kind words mean a great deal to our staff, who work hard to ensure everyone feels comfortable and well cared for. Thank you again for your review and best wishes from all of us at Westgate.

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Review of
Westgate House Care Centre
from Jane A (Stepdaughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

We found the care from Westgate toward Bill was amazing. Staff were kind and understanding. Staff maintained Bill's dignity throughout his stay. Staff also looked after us as a family as well with kindness and understanding. Bill had a peaceful, dignified passing thanks to the staff on duty. Special

thanks to all 1st Floor staff and management, admin and cleaners.

Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share such a heartfelt review. We are truly honoured that Bill was in our care and that you felt supported during such an important and emotional time.

It means a great deal to us to know that our team treated Bill with the dignity, kindness, and respect he deserved, and that you as a family felt cared for as well. Providing compassionate, person-centred care at the end of life is something we hold very close to our values.

Your special thanks to the 1st Floor staff, along with our management, admin team, and cleaners, will be shared with them all - they will be deeply touched to know the difference they made.

On behalf of everyone at Westgate, please accept our sincere condolences and our gratitude for trusting us with Bill's care.

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Review of
Kingfisher Nursing Home
from Shiela S (Sister of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Since my sister has been in Kingfisher, she has made a good recovery from being end-of-life to how she is today. She still has problems but because for the care and nursing of the staff and carers she is happy and contented she's in a clean happy environment. Thank you.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing HomeThank you very much for taking the time to share your kind feedback. We are truly pleased to hear about your sister's recovery and that she is happy and content at Kingfisher. Our team works hard to provide compassionate care in a clean, safe, and supportive environment, and it means a great deal to know this has made a positive difference to her wellbeing. Your thanks will be shared with our staff and carers, who will be encouraged by your words.

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Review of
Kingfisher Nursing Home
from Teresa C (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

I would like to thank all the staff in whatever your role is for the kindness and care everyone provides for my Mother. I can't thank you all enough knowing Mum is cared for and looked after well gives me something very precious...peace of mind.
Thank you all

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing HomeThank you so much for your kind words. We are truly grateful for your appreciation and it means so much to the whole team to know that your mum feels cared for and supported. Providing compassionate care and peace of mind to families is at the heart of everything we do, and your message is a wonderful reminder of why we love what we do. Thank you again for taking the time to share your thoughts.

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Review of
Kingfisher Nursing Home
from Caroline B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Thank you to all at Kingfisher. You are all amazing and do a fantastic job.
Mum has been in Kingfisher for 2 and a half years and is so well looked after by all. I feel blessed she in such a fantastic home.
The recent Christmas activities have been amazing and I know mum has loved being part of

it all.
Thank you for the compassion, patience and genuine love and care you show day after day.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing HomeThank you so much for your kind words. We're thrilled to hear that your Mum feels happy and well cared for at Kingfisher. It means a lot to the whole team to know that our efforts make a positive difference every day. We're so glad she enjoyed the Christmas activities and felt part of the celebrations. Your appreciation truly warms our hearts and motivates us to continue providing compassionate, patient, and loving care.

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Review of
St Pauls Care Centre
from Neha P (Granddaughter of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

St Pauls Care Centre is a wonderful care home. The staff are amazing my grandfather Mr Manubhai was on the Windsor unit room T12 for his final days. He was treated with such love, care and kindness. Nurse Smita was especially compassionate and supportive. I will always be grateful to all the team at

the care home for ensuring my grandad who passed away on the 19 December passed with dignity and respect. THANK YOU does not feel like enough. Your work and care is so meaningful. I would recommend this care home to all. If my grandad has the words I am sure he'd also be grateful for the care he received.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for taking the time to share such a heartfelt review. We are deeply touched by your kind words and are honoured to have cared for your grandfather, during his final days on the Windsor Unit.

It means a great deal to us to know that he was treated with love, kindness, dignity, and respect, and that you felt supported during such a difficult time. Your special mention of Nurse Smita will be shared with her and the wider team - recognition like this truly means so much to our staff and reflects the compassion they bring to their work every day.

Please accept our sincere condolences on your loss. It is a privilege to be trusted with the care of our residents and their families, and we are grateful to know that your grandfather's final days were made as comfortable and meaningful as possible.

Thank you again for your recommendation and for your incredibly kind words. They remind us why we do what we do.

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Review of
St Pauls Care Centre
from Margaret C (Ex Family Member) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at St Pauls are wonderful. They are happy and treat the patients really well. They are flexible and react well to any suggestions which may benefit those living there. It is a happy, efficient place and I recommend it to anyone looking for this type of accomdation.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you very much for your kind and thoughtful review. We're delighted to hear that you've found St Pauls to be a happy and efficient place, and that our team's care, flexibility, and responsiveness have made a positive impression. Our staff are deeply committed to treating everyone with dignity, respect, and compassion, so it means a great deal to know this is being felt by those who experience our service. Thank you for your recommendation-it is truly appreciated by the whole team.

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Review of
Westgate House Care Centre
from D L (Respite Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

Very well taken care of

Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for your kind feedback. We're really pleased to hear that you felt very well taken care of - that is always our priority.

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Review of
St Pauls Care Centre
from Amy B (Granddaughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

All of the staff are so lovely and friendly at St Paul's. The nurses cared for my nan so well, we always knew she was being looked after, they are very attentive and caring.
I would highly recommend!

Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you for your kind review. We are delighted to hear that our team at St Pauls cared for your nan so well and helped you feel reassured. I will gladly share your comments with the team, who will really appreciate them.

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Review of
St Pauls Care Centre
from M T (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

I would like to put on record my thanks to all the staff at St Paul's Care Centre for looking after my dear mother with such kindness and care from the time she entered the home until her recent passing - from the expertise and professionalism of the day and night nursing team to the cleaning/maintenance

team, from the carers to the finance/management team - and of course, the delightful receptionist - not forgetting the very friendly and innovative activities team. Thank you for the compassion and dignity you showed Mum, especially at the end. Grateful thanks, and I will always recommend you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you sincerely for taking the time to share such a heartfelt review. It was an honour for all of us at St Paul's Care Centre to care for your dear mother, and we are deeply touched by your kind words.

Your appreciation means so much to every member of our team - from our dedicated day and night nurses, carers, and activities team to our housekeeping, maintenance, administration, finance, and reception staff. Knowing that we were able to provide your mother with compassion, dignity, and comfort, especially in her final days, is truly humbling.

On behalf of everyone at St Paul's, please accept our deepest condolences. We are grateful for the trust you placed in us and for your generous recommendation. Our thoughts remain with you and your family.

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Review of
St Pauls Care Centre
from Clare Y (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My father is very well cared for here. He is settled and happy. The staff are friendly and they take good care of him.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreWe're delighted to hear that your father is settled, happy, and feeling well cared for. Our team works hard to create a supportive and friendly environment for all our residents, and it means a great deal to know this is reflected in his experience. Please don't hesitate to reach out if there is ever anything we can do to support you or your father further.

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Review of
Meadowhill Care Home
from A W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

This wonderful home is looking after my dad in a way that I could not fault. They are professional, caring and friendly and have made him feel so at home. I dreaded sending him to a Care Home but Meadowhill was certainly a home away from home and in the 3 months that he has been there he has settled

in and adjusted wonderfully. The care his is receiving is far above anything we could have done for him at home, and I am so grateful to Kate and the team for making this smooth transition possible. I live abroad and the daily Facebook updates keep my heart at rest as I see him engaging in the activities. Thank you Meadowhill & staff you are very close to my heart

Reply from Sarah Williams, Marketing Manager at Meadowhill Care HomeThank you so much for taking the time to share such a heartfelt message. It truly means a great deal to all of us at Meadowhill.

We understand how difficult the decision can be to move a loved one into a care home, especially when you are supporting them from abroad. Knowing that your dad has settled in well, feels at home, and is receiving the level of care he deserves is exactly what we strive for every day.

Kate and the entire team will be so touched by your kind words. They take great pride in creating a warm, welcoming environment where residents feel safe, valued, and engaged. We're delighted that the Facebook updates bring you comfort and help you stay connected to your dad's daily life and activities.

Thank you once again for your trust and for being part of the Meadowhill family. Your dad is very dear to us, and we are honoured to be part of his journey.

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Review of
Westgate House Care Centre
from E O (Respite Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

I found the home and all personnel very helpful understanding and kind. They are all very patient and endeavor to please as much as possible.

Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're delighted to hear that you found our home welcoming and our team helpful, understanding, and patient. Providing compassionate, person-centred care is at the heart of what we do, and it means a great deal to know this has been your experience. Your feedback truly encourages our team. Thank you for taking the time to share it with us.

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Review of
Burford House Care Home
from Jeremy H (Son of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

All the staff have been very helpful in assisting mum to settle in at Burford House. It has been a big step for her going from independent living to the care home environment, and not without teething problems in the first few weeks. However the staff always listened to family concerns and acted

immediately to adjust things to better suit mum and we know she is now in a safe environment being cared for 24/7.

Reply from Sarah Williams, Marketing Manager at Burford House Care HomeThank you so much for taking the time to share this thoughtful review. We understand that moving from independent living into a care home is a significant change, and we're truly glad to hear that your mum is now feeling more settled at Burford House.
Our team is always here to listen, adapt, and support both residents and their families, especially during those early weeks when everything feels new. We really appreciate your openness in sharing concerns along the way-it helps us tailor care to each person's needs.
It's wonderful to know your mum is now comfortable and that you have peace of mind knowing she is safe and cared for around the clock. Thank you again for your trust in us. If there is ever anything more we can do, we're just a conversation away.

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Review of
Burford House Care Home
from K S (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Everyone at Burford has been fantastic - so kind and caring, and welcoming to dad and all the family. He's loving the food, and is really comfortable in his lovely room - also great to have the communal areas and garden. Through a really difficult time, the friendly welcome we get whenever we visit

is so appreciated, and we know dad is in the very best place for him right now.

Reply from Sarah Williams, Marketing Manager at Burford House Care HomeThank you so much for your kind words. We're delighted to hear that your dad is settling in well and enjoying the food, his room, and the communal areas and garden. Our team at Burford takes great pride in creating a welcoming and caring environment for all our residents and their families, especially during times of transition. Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.

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Review of
St Pauls Care Centre
from Kim D (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

We moved our mother to St Pauls from another local care home, as we had become very dissatisfied with the poor care she was receiving. From day one, the staff at St Pauls have been kind, professional, caring and extremely friendly.
The place is so clean, and our mothers' needs are attended to with

the highest standard. We have been extremely pleased with St Pauls with not one small complaint. We can feel assured that at all times our mother is being cared for, as we would care for her if we could.

Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for taking the time to share your experience. We are truly delighted to hear that your mother feels comfortable and well cared for at St Pauls. Our team takes great pride in providing kind, professional, and attentive care, and it means so much to know that this has made a difference for your family. Your trust and kind words are greatly appreciated, and we will continue to strive to provide the highest standard of care every day.

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Review of
Meadowhill Care Home
from N S (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

The first impressions are very favourable and the potential of the home is great. However given the limited number of residents currently, it is not possible to optimising the potential of the home which will be achieved, when more residents arrive. A good start but with a few teething problems. The

management team are very cooperative and wish as we do all the best for the benefit of the home and the residents.

Reply from Sarah Williams, Marketing Manager at Meadowhill Care HomeThank you for sharing your thoughtful feedback. We're delighted to hear your positive first impressions and that you can see the great potential of our home. As you've rightly noted, we are still in the early stages of welcoming new residents, and we're confident that the home's atmosphere and services will continue to flourish as our community grows. We also appreciate your understanding as we work through a few initial challenges, our dedicated management team and staff are fully committed to refining every aspect of our service to ensure the very best experience for our residents. Thank you once again for your encouragement and support.

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Review of
Westgate House Care Centre
from Joanna H (Wife of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

We was so happy with my husband's care while he was at Westgate. Each and every member of staff whatever their status showed care and empathy. Physio was very good and the team interactions were made fun while at the same time beneficial to my husband. Tessa on reception and the young lady at weekends

were very friendly and welcoming. Management and social care kept me and my husband updated and reassured at all times. A lovely place to be.

Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your wonderful feedback. We're truly delighted to hear that your husband received such compassionate care and that our team made his time at Westgate so positive and engaging. It's heartening to know that every member of staff-from our care and physio teams to reception and management-helped you both feel supported, informed, and welcome. We'll be sure to share your kind words with Tessa and the weekend team, who will be thrilled to know their warmth made a difference. Your appreciation means so much to us, and we wish you and your husband all the very best.

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Review of
Meadowhill Care Home
from David S (Son of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

First views are impressive and there is certainly scope for the care home to be excellent once it is fully staffed and up and running. There are a few teething problems as the home is not adequality staffed at present. The management are very helpful and responsive and we wish the home well as it goes

from strength to strength.

Reply from Sarah Williams, Marketing Manager at Meadowhill Care HomeThank you so much for taking the time to share your feedback. We're delighted that your first impressions of Meadowhill Care Home were so positive, and we truly appreciate your kind words about our management team. As a newly opened home, we recognise that there can be some early-stage adjustments, and we are actively recruiting and training additional team members to ensure our residents continue to receive the highest standard of care. Your encouragement means a great deal to us, and we look forward to welcoming you back as Meadowhill continues to grow and thrive.

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Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Westgate Healthcare Ltd Locations in Hertfordshire (5)

Westgate Healthcare Ltd Reviews in Hertfordshire (654)

St Pauls Care Centre

Westgate House Care Centre

Westgate House Care Centre

Kingfisher Nursing Home

Kingfisher Nursing Home

Kingfisher Nursing Home

St Pauls Care Centre

St Pauls Care Centre

Westgate House Care Centre

St Pauls Care Centre

St Pauls Care Centre

St Pauls Care Centre

Meadowhill Care Home

Westgate House Care Centre

Burford House Care Home

Burford House Care Home

St Pauls Care Centre

Meadowhill Care Home

Westgate House Care Centre

Meadowhill Care Home

Awards / Recognitions (6)

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