Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Lovely staff good food and a very caring home. I feel happy safe, and well looked after.

I had superb care from the staff at Burford House, the day to day dedication and kindness they endeavoured to provide could not be faulted. The welcome committee and medical staff deserve special mention. I had a slight problem with the timing of meals, I felt supper was far too early, it left a large period of time between the evening meal and breakfast. I gather it was a staffing issue. I would use this facility again.

Excellent - bit for weekends - a little flat

My worries about her comfort and wellbeing were banished by the superlative work.

The environment was clean + pleasant. Dining room + communal rooms are light, airy + well decorated. Food very good on the whole. Varied + tasty. Gym/Physio Room well equiped. Majority of staff went above + beyond with their caring + all worked very hard during their long shifts. Their smiles made such a big difference! I found the air mattress challenging to sleep on. There were no activities for Rehab patients at the weekends. Too much time spent alone in room - though plenty time to rest. No recycling of items in room bins? Overall very good experience.

It has taken time for mum to settle but the staff have been very kind and supportive. The staff always welcome you with a smile. My family have been very impressed with the staff and how clean the home is when they visit. I am kept informed of any medical needs for mum. I can definitely recommend the home.

I cannot thank Westgate House enough for the dignified and professional way they took care of my Mother. She was placed at Westgate house following a stay in hospital for what turned out to be end of life palliative care. From the moment she arrived she was extremely well looked after. All of the staff, nurses, those serving dinners, cleaners, were all so friendly, kind and welcoming with her, and treated her with the utmost respect and dignity, chatting with her and keeping her happy. She was encouraged to be active and mix with the other residents until that was no longer possible which did her the world of good. Her medical needs were attended to efficiently and effectively, her room was always kept spotlessly clean. The nurses kept me up to date at all times with any issues and were always on hand if I needed them. When I sat with her all night as she passed away they were looking after both of us!! It was obviously a horrendous time for me, but their support made it bearable.

Excellent in every way - staff, treatment, food, etc. I recommend it in every way.

The care and compassion that the staff and team showed my grandma during her residency and final days was so wonderful. I am eternally grateful.

The staff have been magnificent and exemplary. We cannot thank them enough for the support they gave mum and the family. Thank you, particular thanks to Kyla, Tinashe and the entire team.

I find the staff very helpful and sensitive to the residents' needs. Treat them with respect and excercise/put empathy when caring. Provides very positive connection with residents. Well done to your team and with special mention to the ground floor lead nurse and her staff/carers. Many thanks for the care.

My weeks at the Westgate House rehab unit amounted to an encouraging and enjoyable experience. The expertise and kindness of the professional therapy staff were well complemented by the good humour and kindness of the overall staff. The physical and delicious varied meals all contributed to the healing aims, together with the friendly atmosphere among the residents. Visitors are welcomed as part of the care. The whole unit worked as a team, and any problems were due to a shortage of staff causing undue pressure. The overall atmosphere was always of concern for our recovery, to re-enable us for return to everyday life. With very sincere thanks from my husband, family and especially myself!

Overall my mum has settled well and the staff show her kindness and treat her with dignity and respect and always with a friendly smile. All the staff are welcoming and she has become more social which was very important. Whenever we have asked questions response time has been speedy along with explanations. With respect to the 'Value for money' question, the response below wasn't solely directed to St Paul's, but rather than the carehome industry in general. In an ideal world, air conditioning would be throughout the building + not just for the lounges + dining rooms. The bbq was very enjoyable and in conclusion I would have no hesitation in recommending St Paul's.

My father has been at Burford for 6 months now and we have found the care to be outstanding. Staff are kind attentive and always go the extra mile to care for residents and their families. It really feels homely.

I arranged for my sister in law to be transfered to Burford House from another care home in the hope of being better looked after. I am very pleased to say that I am very satisfied with the quality of care she has received. I regret not having moved her much sooner! I am kept in constant touch with any issues she may have through the fantastic nurses and management.

From the very first day my sister arrived at Burford House, I have been so impressed by the treatment and care she receives! She is cared for with kindness, consideration and efficiency! She is always kept clean, her clothes changed regularly and the nurses are always aware of her progress, if any. I called in unexpectedly and some kind member of staff was entertaining her! Top marks Burford House!

I would like to thank all the staff at Westgate House Ware for a lovely stay. I wouldn't have been able to go home from the hospital, they were thoughtful and kind as I was not in a very good state of mind and body, and I will keep doing the exercises. Thank you.

Since being here I have found that staff are friendly and do anything to help. Communication is very good. Carol feels all staff listen to what she is saying which means a lot. Loves having her hair done which she enjoys. Overall very pleased she is here

Knowing my friend for twenty-two years his partner my best friend passed in January. I have taken charge of his finances, his accommodation at Westgate is very good. As he has had a stroke, he cannot eat, join in activities. Overall everything is satisfactory.

My mother spent 19 days at Westgate House Care Centre and it was a really positive experience after a fall. The staff were professional and attentive. My mother also gained back a significant amount of movement in her arm and she started to regain some confidence with their support. Thank you