Care Homes Owned by Westgate Healthcare Ltd in London

Thank you all very much.

What can I say, other than well done to Chestnut Manor Care Home for the way they put on a very good Valentine's day for the residents. I was invited to a special 3 course dinner with my partner, and with all the trimmings, of balloons, hearts, chocolate etc. It made me feel special to be part of this. I can't praise the admin staff & activity ladies of the care home highly enough. Thank you so, so much.

Mum has been at Chestnut Manor for nine months and we are very pleased with the care and support. The staff are excellent from reception to care to activities. The summer party was lots of fun as were the Christmas activities. Outstanding! The only room for improvement is food which is a bit hit and miss!

Mum settled in at Chestnut Manor Care Home very well and has made some lovely friends there. We had a few issues with the food alternatives for Mum but must say that since the new manager started everything was promptly rectified to a high level. The activity team are amazing, bring fun & challenges to all residents and they are very attentive to all. Carers, support staff and reception are all very welcoming and a pleasure to chat to. Chestnut Manor is a very happy, safe & caring environment.

Three years ago my wife became a resident at Chestnut Manor Care Home where she has received professional care with compassion, understanding and friendship, all this has been greatly appreciated and a great relief for our family. Chestnut Manor Care Home is bright and clean and more like a family home. Its the wonderful staff who are at the heart of this. The carers, nurses, and all the support team who are part of the housekeeping, and the receptionists who are so welcoming. It demonstrates a happy team lead by good management. It has been reassuring to know that my wife is looked after so well. We meet many people in our lives and we occasionally meet people who we just know will make this a better world. The staff at Chestnut Manor are such people. It has been a privilege to know them and call them friends.

Everyone we come into contact with has been kind, caring, polite & professional. All the residents I've spoken to have told me how happy they are. I feel confident leaving June here, I leave feeling she is safe and cared for. Thank you for making this difficult time as good as it can be.

Cannot praise the staff & carers enough at Chestnut Manor. There is a culture of care that is evident from the moment they you enter the building. We will be forever grateful for the kindness and compassion that was shown to our father in his last days. A truly wonderful place with wonderful staff.

I have found the home very welcoming from the reception staff, to the entertainment staff, cleaners, hairdresser and care staff. It is an extremely brightly furnished home. The bedrooms are regularly cleaned and they hav all the facilities you need e.g. ensuite. The entertainment staff are brilliant! They make the residents feel very welcome and laughter is in abundance. The care staff are very good and on hand to help.

Lots of positives about Chestnut Manor. It is very clean and well-kept and well decorated with a lot of effort out into seasonal changes. My children have loved the animals that have visited the home (we're still sad that the rabbits and budgie left). The food is good, if rather English school inspired. My mum has been there 18 months and the nursing care has been very good. Special mentions for a staff member who was super welcoming when my mum first moved in and another who is generally brilliant and has turned the 2nd floor around. We find the evening staff very shy so it is hard to get general updates in the evenings (when I am able to visit) so I find it hard to judge how much entertainment is offered to bed-bound residents.

Everyone at Chestnut Manor has been first class. From initial enquiry right through to my mum being a resident everything has been handled sympathetically & professionally. We viewed a number of local homes and are convinced we've made the right choice. I would recommend this care home to anyone looking for quality care for their family member.

My father came to Chestnut Manor Care Home for respite care while my mother, his usual carer, recovered from surgery. He was, to be honest, reluctant to come. However, the staff did everything they could to make him feel welcome and at home. He made friends with other residents and joined in some of the activities. He also enjoyed the food, which was of a high standard. Should we need further respite care in the future, we would definitely return.

My mother's care was exemplary. She attended for respite care. The home is bright and modern. The interior is of a very high standard and the ambience is calm. My mother's room was bright, clean and airy. Meals were in an upbeat dining area where residents interacted with each other. A daily schedule of activities stimulated residents. The best aspect of Chestnuts Manor Care Home were the caring and professional staff at all levels. My mother was treated respectfully at all times. My sister and I, as visitors, were welcomed with kindness. Should my mother require further residential care, we will definitely be back without hesitation.

Thank you for caring for him so well.

She has also been treated with much care, kindness and generosity of spirit. It is a testament to all members of staff from management, nursing, caring, catering and reception that my Mum is still here and has had a quality of life, she otherwise wouldn't have had. All the staff have my heartfelt gratitude, thank you.

My friend moved here 2 months ago. She needs a great deal of care and assistance with everything. Staff go out of their way to help her and to communicate with her. The staff are kind and caring and look after residents very well. Clear clinical management structure, manager approachable and efficient. Any minor issues are dealt with promptly. Stable relationship with GP practice which conducts weekly visits. Facilities are excellent, always clean and tidy. I am not responsible for payment of fees and so cannot comment on value for money.

What a team - thank you.

Given the cost of care, this ranks highly when a comparison is taken London-wide. They so far (resident since October 2023) have excelled all expectations/hopes.

We are absolutely thrilled with the quality of care and quality of life that our elderly, independent-spirited mother is experiencing at Chestnut Manor. The home is beautiful, the facilities superb, the food wonderful, the atmosphere calm and happy and there are lots of varied activities and encouragement to socialise - but what really makes this home special is all the wonderful staff, from carers and nurses to housekeeping and reception. We've seen our mother flourish in an environment of real love, compassion and professionalism, where she is understood, valued and respected as an individual. We are made to feel welcome at any time, are kept informed about any issues, and always feel able to raise any questions or concerns. Our mother has dementia, so her care needs will change over the next years, but we are confident, having observed similarly excellent care of other residents with more advanced dementia, that she'll continue to be lovingly supported throughout.

We were very fortunate to find such a welcoming and caring home for our Ursuline sisters. Most of them arrived in September 2021 and settled so quickly which is a great tribute to the staff. Nothing is too much trouble. The staff are attentive and courteous. They act quickly if something is wrong and contact me if they have any concerns. The activities are well planned, great respect is given to people who belong to a faith tradition. The end-of-life care is excellent. The Manager, leads a great team.

We had a very poor experience at a care home locally, where my friend declined in health rapidly; but the care received at Chestnut Manor is of no comparison. The majority of staff are outstanding or what I like to call ‘Westlake Wonders’. The visuals are clearly magnificent, but it is the quality of care given that is of utmost importance and this is where I feel Chestnut really stands out from the crowd. The respect, compassion and kindness given is matched by expertise and professionalism. Residents also have a number of specialised resources available, alongside staff who really know their stuff. It's clear through their actions that the well-being of residents is at the heart of everything, even when difficulties occur. Where there are errors, it's dealt with appropriately and with complete transparency. The atmosphere at events is joyous and there is love between staff and the residents, with delicious food too! We're so happy at Chestnut and have optimism about the future.