Care Home Owned by Westgate Healthcare Ltd in London

My mum has been there 18 months and the nursing care has been very good. Special mentions for a staff member who was super welcoming when my mum first moved in and another who is generally brilliant and has turned the 2nd floor around. We find the evening staff very shy so it is hard to get general updates in the evenings (when I am able to visit) so I find it hard to judge how much entertainment is offered to bed-bound residents.

for quality care for their family member.

the activities. He also enjoyed the food, which was of a high standard. Should we need further respite care in the future, we would definitely return.

of activities stimulated residents. The best aspect of Chestnuts Manor Care Home were the caring and professional staff at all levels. My mother was treated respectfully at all times. My sister and I, as visitors, were welcomed with kindness. Should my mother require further residential care, we will definitely be back without hesitation.

to detail is second to none.
We would not have dad stay anywhere else now, and we feel that the service is top class and the team work tirelessly for this to work.
Everything is of the highest quality such as the food, entertainment, trips out, the bedroom facilities and accessories. It's a delight.
Dad is treated with kindness, care and dignity always. Nothing is ever too much for the team.
Thank you for caring for him so well.

all members of staff from management, nursing, caring, catering and reception that my Mum is still here and has had a quality of life, she otherwise wouldn't have had. All the staff have my heartfelt gratitude, thank you.

Any minor issues are dealt with promptly. Stable relationship with GP practice which conducts weekly visits. Facilities are excellent, always clean and tidy. I am not responsible for payment of fees and so cannot comment on value for money.

which is put on in a specific way - the staff member had watched the video I had sent and then applied the process perfectly!
What a team - thank you.

to socialise - but what really makes this home special is all the wonderful staff, from carers and nurses to housekeeping and reception. We've seen our mother flourish in an environment of real love, compassion and professionalism, where she is understood, valued and respected as an individual. We are made to feel welcome at any time, are kept informed about any issues, and always feel able to raise any questions or concerns. Our mother has dementia, so her care needs will change over the next years, but we are confident, having observed similarly excellent care of other residents with more advanced dementia, that she'll continue to be lovingly supported throughout.

contact me if they have any concerns. The activities are well planned, great respect is given to people who belong to a faith tradition. The end-of-life care is excellent. The Manager, leads a great team.

care given that is of utmost importance and this is where I feel Chestnut really stands out from the crowd. The respect, compassion and kindness given is matched by expertise and professionalism. Residents also have a number of specialised resources available, alongside staff who really know their stuff. It's clear through their actions that the well-being of residents is at the heart of everything, even when difficulties occur. Where there are errors, it's dealt with appropriately and with complete transparency. The atmosphere at events is joyous and there is love between staff and the residents, with delicious food too! We're so happy at Chestnut and have optimism about the future.

to vocalise needs). I’m confident that she receives that in spades at Chestnut Manor, not just from the excellent care staff, but from all the staff (e.g. hospitality, who obviously know her well, notice her preferences and always treat her with great dignity and patience). Other strengths include the imaginative programme of activities, wonderful food and the layout of the beautiful home, which manages to give a welcoming sense of community as soon as you walk through the door. I’m kept informed of any issues and know any concerns I have will be dealt with swiftly and appropriately. The home is obviously well-managed and is a happy, caring home. I’m so glad we found it.

at a difficult time. We all loved your home, the staff and the nuns, and are so sad that we did not have time to get to know you all better. Heartfelt thanks and 100% recommendation from our family.

house keeping is of the highest standard and the staff couldn't be praised more for the care and attention which our friend now receives. The staff is not only very professional, but also treats its residents with utmost compassion and dignity, which is so important for the well-being of each individual. Our friend has visibly improved so much - both in appearance and overall generally. The staff couldn't be more attentive and keep us informed at all times, which is extremely reassuring and gives us peace of mind knowing that we undoubtedly made the right decision placing her under Chestnut Manor's care. Thank you to all the staff for all you do - we really appreciate it!

hospital, following a nasty fall at another care home where she was receiving respite care. Her injuries were life-changing and we were finding it very difficult to cope. Our confidence in the care system was low. That changed in an instant at Chestnut from her assessment, her intake, up until now, Mum has received first-class care. Every member of staff treats Mum with compassion, understanding and dignity.
Care is tailored to her individual and changing needs. Nothing is too much trouble, for Mum or us. Ironically, although she is very unwell, Mum looks better than she has in a long time. This is holistic compassionate care at its very best.
I wish it was the standard, not the exception.

compassion shown by the floor team and also everyone else we encountered.

the manager as well as the staff. It is a high standard of cleanliness. The food is very good also. I cannot praise the home enough.

her stay. When some of the health issues flared up again, they dealt with it with tremendous resourcefulness and persistence. The result was my mother was seen very promptly by doctors (including one visit in the middle of the night) and was able to start on her medication within about twenty-four hours or less. My mother benefited enormously from her time at Chestnut Manor. It gave her a chance to literally get back on her feet. At the same time, she realised she wasn't quite ready to go into permanent residential care. Now, she is back in her own home and doing well. The whole family are delighted she has been able to resume the life she knows and enjoys. Long may it continue!