St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
Review Us
9.9 169 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by St Pauls Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Contact St Pauls Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Pauls Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (169)

9.9

St Pauls Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 44 reviews in the last 2 years.
Over all time St Pauls Care Centre has 169 reviews.

Overall Experience
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Reviewer Connection to St Pauls Care Centre
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Total of 169, showing 1-20
Review from Kim D (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mother to St Pauls from another local care home, as we had become very dissatisfied with the poor care she was receiving. From day one, the staff at St Pauls have been kind, professional, caring and extremely friendly.
The place is so clean, and our mothers' needs are attended to with
the highest standard. We have been extremely pleased with St Pauls with not one small complaint. We can feel assured that at all times our mother is being cared for, as we would care for her if we could.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for taking the time to share your experience. We are truly delighted to hear that your mother feels comfortable and well cared for at St Pauls. Our team takes great pride in…read more
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Review from Mark R (Son of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old mother had a stroke. Prior to this she was active and sociable. Afterwards she was anxious, impatient and depressed. The first and second nursing homes asked her to leave as her behaviour was unbecoming. She ended up at St Pauls floor 1. Amazing, is all I can say. Staff are everywhere,
they appear out of nowhere. Their empathy for their residents is astonishing. They look at who the person was, not is. No loneliness on floor 1.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre
Thank you so much for sharing your kind words. We're truly touched by your feedback and delighted to hear that your mother feels supported and understood at St Pauls. Our team on Floor 1 will be…read more
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Review from Mark T (Son of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say that St Paul's Care Home have been fantastic with the care afforded to our mum, during her time in the home. In particular the staff on the first floor have been exceptional in the support given not just to mum, but the wider family. They have been considerate, respectful, compassionate,
sympathetic and empathetic.
The engagement of the activities team, meant there was always a lot going on, which gave the floor a really good feeling.
The facility is modern, very clean and well thought out. Mum's room was spacious with a nice outlook.
This was a very difficult time for the family, but the care mum and we received could not be faulted.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre
Thank you so much for your kind words. We are truly glad that our team at St Pauls provided comfort and support to your mum and your family during this difficult time. It means a lot to hear that our…read more
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Review from D S (Cousin of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from management and staff. All staff were caring and pleasant to deal with.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind words! We're thrilled to hear that our management and staff provided you with excellent service. Our team takes great pride in being caring and approachable, and it's…read more
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Review from Margaret C (Ex Family Member) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Paul's Care Home has been marvellous in caring for my relation. The staff are caring, capable and friendly. they develop a good relationship with the patients and treat them with dignity and respect. they listen to patient's families and keep you in touch with any developments. They are always pleasant
and the facilities are good and the rooms a good size. Everywhere is clean. I cannot recommend them enough.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your wonderful review. Our team is dedicated to treating every resident with the dignity, respect, and compassion they deserve, and it's heartening to hear that this has been…read more
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Review from Jacinta H (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The compassion, empathy, respect & consideration shown by the team at St Pauls Care Centre to mum & us as mums family was incredible. The team are very experienced & extremely knowledgeable. Although mum was only there a short time, the team were very welcoming & caring. In particular, floor 1 where
mum was. The way in which the team supported both mum and us through an extremely difficult time will never be forgotten! Thank you ALL the floor 1 team!
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind and thoughtful words. It means a great deal to hear that the care and support provided at St Paul's Care Centre, especially by the team on the First Floor, brought some…read more
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Review from David M (Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite satisfied with everything. Look after very well and happy with all the care.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind words! We're delighted to hear that you felt well cared for and satisfied with everything.
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Review from Anne H (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The end-of-life care my mother received over the last three weeks of her life was exceptional. Every staff member was thoughtful, kind and caring to us as a family as well as to our mother. Whilst under the care of St Pauls Care Centre, my mother received exceptional personal and nursing care.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you for taking the time to share such touching feedback during what must be a very difficult time. We are deeply sorry for your loss, and we are honoured to have been able to care for your…read more
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Review from M T (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at St.Pauls for 9 months and myself and my family have nothing but good things to say about the level of care she is receiving on a daily basis and also the clarity and quality of feedback we are getting on her health and general well-being. I would like to make a point
of complimenting the expertise and compassion of the nursing team on the 2nd floor. I would also like to see the cleaning staff complimented on how well kept the premises are - always smelling fresh and odor free, which I know from past experience of other homes relatives have spent time in, is quite an achievement.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
We're truly grateful for your feedback and delighted to hear that your mother has been so well cared for during her time at St. Paul's.Your recognition of our nursing team on the 2nd floor means a…read more
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Review from P L (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always received excellent care at St Pauls. The staff were very caring and supportive, especially in her final days. She was always treated with such kindness and respect. Nothing was ever too much trouble. From the receptionists, to the carers to the nursing staff, we couldn't have asked for more.
Thank you from the bottom of our hearts.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
We strive to provide a supportive and dignified environment for all our residents and their families, and we're so grateful that this was reflected in your experience. On behalf of the entire team…read more
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Review from Anthony G (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident on the first floor of the dementia until at St Pauls care centre. All of the care staff, without exception, were fantastic in the care they provided to him throughout his stay. They were also considerate and compassionate to all our family and friends. We are very grateful to
each and every one of them. The reception and management staff also deserve mention as they were helpful and kind. We We would recommend St Pauls unreservedly.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind and thoughtful words about your father's time at St Paul's Care Centre. We are truly honoured that you chose us to support him, and it means a great deal to hear how…read more
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Review from M P (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had 13 weeks of outstanding palliative care at St Paul's. From our first look round to mum's final day the palliative team showed exceptional compassion, attentiveness and professionalism which was much appreciated at such a distressing time.
They quickly got to know mum and her individual needs.
They also got to know our wider family making a real effort to understand us and treated us with kindness and warmth throughout. Every staff member-from nurses to support workers all demonstrated a lovely caring manner.
The whole unit was well run and organised. We were always kept in the loop, and the team made time to talk, answer questions, and just be there when we needed them. Nothing ever felt rushed or brushed aside.
Their support helped us get through an incredibly hard time, and we're so thankful for everything they did. St Paul's really went above and beyond - not just for Mum, but for all of us as a family.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
We are deeply touched by your kind words and incredibly grateful to have been able to support your mum and your family during such a difficult time.Providing compassionate, personalised palliative…read more
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Review from G W (Nephew of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Complicated circumstances of elderly aunt living in England and me in Scotland, but compared to live in home carers this took a weight of my mind, I was no longer contacted about trivial things. Aunt quickly settled and was well looked after, clean and comfortable. When I visited staff were welcoming
and engaging. Good communication when needed (esp one of the staff members SCN Ground Floor Unit). I was a little surprised around extra costs for eg hairdressing etc and escorts to hospital appts, so might be useful to highlight that more outwith small print. Might also be good (in the circumstances I found myself in from a distance) to have facility to order /purchase basic items then add to month fee- eg a supermarket delivery of toiletries as needed or on request. Otherwise all good and deserving of high score. Please don't change anything (or raise your charges!). Thank you for looking after my Aunt.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for taking the time to share your thoughtful feedback. We're so pleased to hear that your aunt settled in quickly and felt well looked after, and that our team's care helped ease the…read more
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Review from Angela M (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in St Paul's care home for 3 yrs. The staff during that time were at all times caring and compassionate towards my mum. The home must have a very low turn over in staff as it was the same carers and nurses that cared for my mother over those 3 years. I can not praise them
highly enough for the care and compassion shown from when she first arrived at the home until the end of life care provided. I would not hesitate in recommending it to anyone who has to make the tough decision to look for a nursing home for their parent/relative
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for taking the time to share your experience. We are truly honoured to have cared for your mother during her time at St Paul's Care Centre. Continuity and compassion are at the heart…read more
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Review from D P (Nephew of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was always treated well, she had good and bad days. But the staff were always giving 100% every day! It really is 5 star! Thank you all for looking after her xx
Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre
Thank you for your lovely message. We're so glad your aunt felt well cared for-it means a lot to us.
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Review from Ian B (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at St Paul's Card Centre were extremely friendly and provided wonderful care and support to my mother. I couldn't have wished for better care and was comforted in the fact that I knew she was being looked after and safe.
I would recommend St Paul's Card Centre and I have no hesitation in
giving them 5 stars!
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind words and for sharing your experience. We are truly honoured to have been able to care for your mother and provide the support she needed. Knowing that you felt…read more
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Review from L P (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received for my mum has been second to none. She has been very very happy. Thank you all so much, lovely caring people, lovely all of you!
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your kind words! We're truly grateful for your feedback and delighted to hear that your Mum has been so happy with the care she's received. Our team is dedicated to providing…read more
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Review from Helena M (Power of Attorney of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seeing how the staff care for our resident, and other residents reassures me that they do CARE. Every member of staff seems to have the very best interests of the residents and the way they interact is very heartwarming. Seeing how they are so patient and tolerant of bad behaviour is always done with
kindness.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you so much for your thoughtful and kind words! It truly means a lot to our team to know that our care and dedication are recognized. We are passionate about creating a warm, supportive…read more
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Review from Claire C (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in St Paul's for three years. The care she received was exceptional, all the nurses and carers treated her with love and respect. In her final months she was treated with such dignity and love. I cannot recommend this home more highly. Everyone involved in the home are very special people.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
It means the world to us to know that your mum received the love, respect, and care she deserved during her time at St. Paul's. Supporting our residents with dignity and compassion, especially in…read more
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Review from J M (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St. Pauls Care Home is welcoming with excellent staff. My mum always looks clean, happy and well cared for. I would not hesitate to recommend this care home. Considering my mum was in another care home we are so pleased we found St. Pauls. Considering the poor care she received from the other care home.
Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre
Thank you for sharing your positive experience with St. Pauls Care Centre. Our dedicated staff strives to create a welcoming environment, and your recommendation means a lot to us. We understand the…read more
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for St Pauls Care Centre is calculated as follows: ( (448 Excellents x 5) + (61 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 510 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 07 Nov 2025

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

Frequently Asked Questions about St Pauls Care Centre

What types of Care is St Pauls Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Pauls Care Centre have?

There are 88 Single Rooms.

What are the Facilities & Services at St Pauls Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Pauls Care Centre to the centre of Hemel Hempstead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Pauls Care Centre to verify any information. View our terms and conditions. St Pauls Care Centre has an Enhanced Service - more info.