St Pauls Care Home

Long Mimms, Hemel Hempstead HP2 5XW

St Pauls Care Centre, in Hemel Hempstead, is a secure and purpose-built elderly care facility, with a flexible service designed to respect the needs of the individual.

Nursing, dementia, intermediate and continuing care are all carried out at the home, which looks to assist community health services in whatever areas of expertise carers have.

Eighty-eight beds are available in total and a wide range of health professionals regularly visit the home to ensure that care packages are kept up-to-date.

Group: Westgate Healthcare Ltd

Person in charge: Juliana Mensah (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Admission subject to full prior assessment. Ages 50+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Pauls Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for St Pauls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews over all time. This Average Rating is also the rating value for St Pauls Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.661 for St Pauls Care Home is calculated as follows: ( (429 Excellents x 5) + (158 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 611 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Pauls Care Home is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 32 Reviews ÷ 17.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 St Pauls Care Home has a Review Score of 9.7 (9.661) from 52 Reviews


Average Ratings

  • Excellent
    39
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Pauls Care Home?

  • Extremely LIKELY
    48
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Pauls Care Home

  • Daughter of Resident/Service User
    18
  • Wife of Resident/Service User
    7
  • Partner of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • more

My dad was in this home for a short period of time but the care, attention, kindness shown made his last few days so much better and relaxing. Can't thank them enough.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault the level of care shown to my wife during her last days. The staff treated her with dignity, respect and compassion until the end.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very pleased with his care and also the staff are very friendly and hard working. We are very grateful that he is here. Thank you.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother spent 5 months in your care. She was very poorly for the last 2 weeks. The staff were so kind and caring towards her. I was kept informed of her wellbeing, if I couldn't go in they would phone me if there were any changes in her condition and the doctors spoke to me also. When she passed away peacefully in their care, they showed me much kindness, which I thank them all for.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff were amazing both with my mum (resident) and our family and friends. Great facilities, very safe and clean. We can't thank St Pauls care team enough for all they've done. They made my mum's final days comfortable as can be.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was a resident in St Paul's Care Centre for the final two weeks of his life. The clinical and personal care he received was exceptional and he was treated with great respect by all of the staff. Our family was made welcome at all times and although this was a very sad time for us all, we too felt supported and cared for. No request was too much trouble and there was always a kind word when times were hard. NHS Continuing Health Care funded his stay in St Paul's as he needed nursing care. I am so very glad I telephoned and then visited St Paul's as I did not know they offered this level and type of care. If a hospice bed is not available for your loved one, then I would strongly recommend you consider St Paul's.

I am so grateful to the staff of St Paul's for helping my husband to have such a dignified, peaceful and pain free passing. Thank you so much.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband is very active and needs a great deal of supervision to prevent him getting into mischief.
All the nursing and caring staff treat him kindly and patiently, never looking cross or weary. I admire them all for their professional and personal qualities I am very thankful that my husband is lucky enough to be cared for at this wonderful home.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find care and love at the care home, every patient is treated the same. They are all given respect and dignity and are treated as human beings, not just a lump of meat. All the staff who work there are like angels without wings.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care taken of me at St Pauls could not have been better. The staff have been so caring and considerate and have willingly tended to all my needs.
So much is heard of bad care homes but St Pauls is as near perfect as you can get.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

St Paul's provides a friendly, supportive environment for its residents. All things are possible I.e the staff will do their utmost to accommodate any requests.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are always very helpful and pleasant.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Standard of care shown towards mum has always been excellent (and to her family).
Staff are always kind and courteous. St Pauls building is clean and well maintained.
Staff keep the family well informed of mums wellbeing and changes to her day to day care.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experience is, I have always been happy to come here to visit my partner. He was always happy and content and treated very, very nicely. We used to join in all the activities because he just loved to sing. All the staff were lovely and friendly.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

The nursing care given is outstanding, particularly by one member of the team and her presence is missed if she is not on duty. Cleanliness is very good at all times of the day and night. Members of staff, from laundry, cleaning, reception, management, maintenance to care assistants are polite, friendly, helpful and respectful. This, in turn, creates a wonderful atmosphere.
I have recommended this nursing home to numerous people, I am very happy with the care my mother receives.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has lived in this home for 18months now and has received excellent care. I visit every week and have observed the staff interacting positively with residents on every visit. Staff are caring and attentive, even when residents exhibit difficult signs of their dementia.
It is not easy to remain calm in the face of such behaviour, yet the staff are unfailingly cheerful and patient. What I like most is the way the nursing staff model good practice so that excellent care is part of the culture of the home.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

We can rest assured that mum is always cared for well and treated with respect and dignity. The staff are always on hand with help or advice if needed. We would recommend St Pauls highly to anyone looking to move into residential care.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I have found the care home is helpful, supportive and understanding. My dad is looked after well and supported.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I can and do visit at random times and always find my dad in good condition and very well tended.
This is a hard-working, happy place. All residents have an identity, even if they have little response.

How likely would you be to recommend St Pauls Care Home? Likely

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Average Rating:   4.8 out of 5

I always feel that my husband is well cared for and is treated with compassion and dignity.
He has always been given the option to join in with activities (of which there seem to be plenty) though he chooses not to.
The staff are all friendly and helpful and kind to my husband and me.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident at St Pauls for almost eight years. For most of that time, I have visited her twice a day seven days a week and have been very satisfied with the treatment my wife and I have received. Her care has been excellent and the staff and management have been most courteous to me at all times.

There has been a very gradual turnover of staff during the years of her residence, but the replacements have without fail, quickly come up to expectation.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum received excellent and kind end of life care and our family are extremely grateful.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent in all aspects. Staff and management very friendly and kind - always smiling.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home was very good, staff very friendly and caring. It's a difficult job they do but they were great in caring for my wife.

The 2nd and 3rd floors are too hot, there too little ventilation in the rooms and corridors, all rooms need a fan, we had to buy one!

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

June and the beginning of July my lovely partner was singing. He was so very happy. Now to me he looks more poorly. I mentioned it to the nurse. She said 'Do not worry, everything is OK, temperature, blood pressure etc'. But he keeps his eyes shut all the time and that worried me.
So I asked for a doctor to just have a look at him. Without hesitation, the doctor came. So very nice of everyone, to just put my mind at rest, because it is his dementia, nothing else.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has Parkinson's Disease and related dementia. His needs are complex as is his medication. The care he receives at St Pauls Care Centre is outstanding. The staff are kind, patient and always respectful. They provide a warm and welcoming environment in which I know my husband is safe and well looked after. Thank you, St Pauls Care Centre's manager and staff.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

This home is excellent. My family member spent 7 1/2 years here. It has a strong marketing orientation where the customer's satisfaction is always at the centre of its goal. This is driven by an excellent caring management team. The "hands-on" care is kind, caring and delivered with dignity at all times. I would highly recommend this home. It is first class.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The family are very pleased with the care given to mum. The staff are extremely caring, friendly and helpful. Mum has settled thanks to the staff understanding mum's needs.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with how my husband is looked after. Staff are very kind to him and we can visit anytime. He is always nicely dressed and shaved.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My Mother lived at St Paul's for the last year of her life and received the best care we could have hoped for. The atmosphere was always cheerful and the staff were kind and caring. Despite having very limited ability to participate my mother was always included in the many social activities. As her health deteriorated, the standard of nursing care she received was exemplary.
We were always kept fully informed of her needs and reasons for any treatment provided.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

This is a very clean care home and the staff are very hard working and extremely polite. This is maybe one of the best care homes in the vicinity.
Everyone makes you feel comfortable and at home so to say.
My mum is always looked after really well and I can see she is very happy here.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall St Pauls is a good care home and the residents appear happy given their complex needs. I think there is an effort to give interesting activities to those able to interact. Problems are dealt with promptly and I feel able to share concerns with the people in charge. I have a couple of concerns. The first is the food at supper time is not always appropriate and they cannot always use the crockery and cutlery. At times, some of the staff will sit together and not engage with residents.

How likely would you be to recommend St Pauls Care Home? Likely

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Average Rating:   3.7 out of 5

My stepmother spent her last 18 months in St Pauls. She had complex medical needs and advanced dementia but the staff always did their best to keep her comfortable, safe and well.
She could be difficult but the staff displayed patience and kindness.
Her room was always clean and tidy, her pureed food varied and good and generally the staff were thoughtful and caring.
I would recommend St Pauls to anyone looking for long term care.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Good clean residence, all the staff are very professional, willing and cheerful.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4 out of 5

We are very pleased with the care and everyone is very kind.

How likely would you be to recommend St Pauls Care Home? Likely

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Average Rating:   3.6 out of 5

The staff are very helpful and friendly. My father is much happier than when he was at home. I have no worries about the level of care he receives. At last, I know that he is safe and well looked after.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My sister and I are very happy with the care dad receives. He is very happy at St Paul's and the staff are kind and attentive.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with the care.
The staff are always approachable and kind.
Could not wish for more.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I find the staff very caring and supportive. My husband has been a resident for six years. Our family has been very satisfied with his care. We feel confident he is well looked after.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife and I find St Pauls to be very good. My sister is looking very well today. She is on the 1st floor of the home and it is very clean and her bedroom is very good as well.
I am very pleased to know she is now eating.
The staff is very friendly and helpful.
Thank you so much for looking after my dear sister. May I wish the staff a very Happy Christmas.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The manager and her staff on the ground floor are second to none in paying attention to detail and that applies to the activities lady and the reception staff. They are all very helpful.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff all seem very caring. Food is good but not always as hot as should be when served. Rooms are a good size and kept very clean at all times. Laundry is done and returned quickly.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

In our short experience with St Pauls, we have found that the care given is satisfactory but there are some areas in which improvements could be made. For example; when residents are eating in the dining room, there are not enough carers around to help feed some residents who need it. Their meals are not cut up enough for them, and meals are taken away by other residents who wander around eating. Not enough supervision is given to residents during meal times.

How likely would you be to recommend St Pauls Care Home? Likely

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Average Rating:   3.9 out of 5

Very good, polite human care team. Very motivated and treat people with dignity big experience as I am from abroad, they informed me whenever things happened immediately . Great job from all of the staff. Excellent management. They all built up a personal relationship with my uncle that let him feel so well.
He was always happy seeing one of the care team.
Especially big experience and support during his end of life, so for the relatives they gave me the feeling always that I did the best for my uncle. A big thank you more than words can say.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have always found the staff very respectful, kind, helpful and caring. I also like the cleanliness which is to a high standard.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I think it is lovely here. I like the food. The carers make me laugh and are very good to me. They look after me. I have had a birthday this week. The cake was lovely and I blew the candles out; we also had a quiz and music. I like the bed and the shower. I am safe here.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at St Pauls Nursing Home are exceptional, friendly, approachable, caring and brilliant with the patients. They have a very challenging role which is always handled really well. I would recommend to anyone.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Generally, the home is very clean and tidy. The staff are attentive and very caring to your needs. There are always plenty of activities. The communication between staff and family is good and they are always available to talk/discuss things. Overall as a new resident, the care is very good and we are satisfied with the care.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

We, the family all agree to the wonderful care and attention my brother has received since being in this care home and was given weeks to live in July 2015, he has got on amazingly. All the staff are friendly, caring and attention to personal dignity is paramount. Activities bring about a friendly and happy environment to all. We are greeted at the front reception with a happy smiling receptionist every day.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I felt highly anxious and sad when I realised we could no longer care for our elderly father between us, at home. He has vascular dementia and alzheimers. He has only known the family home and been surrounded by a large family and friends all his life. Care homes can be daunting and scary; to imagine a loved one in. Dad has been at St Pauls for a month and I can honestly say I believe he has adapted well to his new 'home', as have we. This is all due to the care, kindness and flexibility of the management and their team, and the cleaners, who are welcoming and compassionate. I know dad is in good hands and we are able to visit whenever we want, which helps dad to adjust.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff take extremely good care of dad. He is always clean and tidy. The facilities are always clean and the staff are attentive. Would thoroughly recommend the facilities to anyone considering a care home for their relatives.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My partner is well looked after and feels safe and happy. He has been very ill on a number of occasions and due to his excellent care has managed to get over them.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My step father has been living at St Pauls Care Centre for several months now. My mother visits every day and I come in approx. once per week. I am very impressed with all the staff at the home and the care they provided, always with consideration and with dignity. I am impressed that the care and consideration is also extended to the "complete" family unit i.e. visiting family. My mother was involved at Christmas and enjoyed spending the whole day there. There is a family feel. The residents are safe and happy, always clean, well fed, respected and looked after/out for her. Would recommend.

How likely would you be to recommend St Pauls Care Home? Extremely Likely

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Average Rating:   5 out of 5

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