St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 165 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (165)

Total of 165, showing 21-40
9.9

St Pauls Care Centre has a Review Score of 9.9 (9.883) out of 10, based on 42 reviews in the last 2 years. Over all time St Pauls Care Centre has 165 reviews.

Overall Experience

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Date Published

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Review from David B (Son of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St.Pauls is very welcoming to both residents and their relatives. It is light, airy and very welcoming. Everywhere is spotlessly clean. The medical and domestic staff are all very friendly and it is clear they are all very caring. The care and respect for the residents is outstanding.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

We're delighted to hear that you've had such a positive experience with St. Paul's. Providing a welcoming, clean, and caring environment for our residents and their families is at the core of what we strive to achieve every day. It's wonderful to know that our team's dedication to respect and outstanding care for residents stands out to you. It truly means a lot to us. We'll be sure to share your kind words with our team.

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Review from Marie W (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the nurses and carers on Floor 1 enough for the care and compassion they showed my mother before she passed away in August 2024. Nothing was too much trouble and was always greeted with a smile, the nurses always made sure I was kept up to date with my mother's needs either in person or
by telephone. They also had a doctor who visits on a regular basis which meant that any issues were dealt with very promptly. I would 100% recommend St Pauls Care Centre.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words. The St Pauls team were honoured to have been there for your mother and your family. It means a lot to hear that we helped provide the support and communication you needed during this time. Thank you for recommending St Pauls Care Centre.

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Review from G L (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose St Pauls in 2022 as the hospital had only given my Mother a few days, at the most a few weeks to live. Thanks to St Pauls dedication and skills, she is still thriving 2 1/2 years later. Nothing is too much trouble, always welcoming and professional. 11 out of 10 as far as we are concerned,
and wouldn't hesitate to recommend them.

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Review from Janet B (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July and has settled in well with the help of the wonderful staff who are very good at their jobs and willing to help Mum with everything concerning her care and wellbeing. They keep me up to date every day about Mum's health and whether she has been strong enough to go
to the activities etc. We visit quite often and are always welcomed by all the staff.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words! We're delighted to hear that your mum has settled in so well and that you're happy with the care and support she's receiving. Keeping families informed and ensuring residents feel comfortable is so important to us, and we're glad it's making a difference for you both. It's wonderful to know you always feel welcomed during your visits, and we look forward to continuing to care for your mum.

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Review from Kaylea J (Regular Volunteer) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the care home with our miniature ponies from Keysoe Cuddle Therapy Centre. We found the staff to be very friendly and a caring team who clearly put the needs of the residents at the forefront. Would recommend as a lovely home.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words and for bringing your delightful miniature ponies to visit! It was such a special experience for our residents, and we're happy to hear you enjoyed your time with us.

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Review from Anne F (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and caring environment. Wonderful staff. St Pauls became my second home and I was always made to feel welcome. Mum was very well looked after. The staff did the very best they could. I'm so grateful to them.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your thoughtful review. Your feedback is invaluable and will help us continue improving. We're glad to hear your thoughts and appreciate the time you took to share your experience.

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Review from K R (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his final two weeks of life at St Pauls after a very distressing month in hospital. I can't fault the care given. They let residents retain their dignity and show so much compassion and pride in what they do. Every member of the team I met, from the excellent nurses, to the fabulous carers,
activity co-ordinators, reception, kitchen, laundry and maintenance staff, go above and beyond to ensure residents are clean, comfortable and safe, no matter how complex their needs. It genuinely feels like such a well-run and professional environment. I have no regrets in choosing St Pauls to help my dad and me. It's little wonder they have earned an 'outstanding' CQC rating. Can't thank them all enough!

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your kind words. We're grateful to hear that our care and compassion made a positive impact during your dad's final weeks. Your feedback means a lot to our team.

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Review from Anthony S (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my two brother's would like to say a big thank you to every member of staff at St Pauls Care Centre. For the care, support, dignity and love they all showed my father from the day he arrived until the day he sadly passed away on 01/07/24. We as a family and anyone who visited my father were
treated exactly the same way.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your kind words. We're grateful to hear that you felt your father was well cared for and supported. Wishing you and your family peace and comfort.

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Review from M S (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff, a heartfelt thank you for your outstanding care. My mother arrived at the end of November 2023 with weeks to live. Your kindness, empathy, compassion and yes, dare I say love, made her end of life happy. You helped her find the strength to live a further 6 months. Every day she told
me of the little unnoticed kindnesses from the staff on the second floor. I witnessed the dedication of the staff not only towards my mother, but all the residents, often when they were totally unaware. The last few days of my mother’s life were very difficult, for her and our family, all the staff did everything humanly possible to make my mother comfortable and to support us as a family. I thank you from the bottom of my heart for everything you have done. You work in a very difficult environment and are truly underappreciated, but what you did made a difference! I don’t know what we would have done without you. You are all wonderful human beings. Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Our sincere condolences for your loss, the team at St Pauls Care Centre are very grateful for your heart-warming review and kind words. They thank you immensely for your feedback and your comments have certainly touched their hearts.

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Review from Nick T (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has advanced Alzheimer's. From the moment she arrived at St Paul's, we knew we'd struck gold. The team were ready to greet and settle Mum in. It was a very smooth transition from hospital and they quickly learnt Mum's needs. The health care assistants and nurses are wonderful. They treat
Mum with love, respect, dignity and gentleness that we didn't realise could be possible from non-family members. Housekeeping keeps the home immaculately clean and Mum's clothes get magically washed.  
Food is always plentiful and tailored for Mum's needs.  
The quarterly relatives meetings provide a forum to engage with management.
There's a calm, friendly and inclusive atmosphere where residents and their relatives can socialise. Mum's been resident for 6 months now and she has been looked after wonderfully. As a control freak, I felt nervous about trusting and outsourcing something as precious as my Mum's welfare to anyone else, but I could not be happier with St Paul's.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you deeply for your heartfelt review of St. Paul's. We're truly touched by your kind words and are thrilled to know that your mum has found such wonderful care with us. Your trust means the world to us, especially given your initial apprehensions. We're committed to maintaining the high standards of care, cleanliness, and communication that you've highlighted. Should you ever need anything, please don't hesitate to reach out. We're here to support you and your mum every step of the way.

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Review from Janet H (Sister of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise St Pauls Care Centre enough. The care and kindness given to my brother by all the staff was exemplary - we will be forever grateful to them all.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

The team at St Pauls Care Centre are very grateful for your review, and we are pleased to hear that the staff were exemplary.

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Review from Odile H (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls Care Centre is a wonderful care home.
My mum is so happy and her life here has been enhanced by the care she is given.
I thank the St Pauls Care Centre staff for everything they do.
We are fortunate to have found such an amazing care home for Mum!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

What wonderful comments; thank you so much, the team at St Pauls Care Centre is very grateful for such positive feedback.

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Review from R M (Respite Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the close attention of the staff. They are all very friendly which I have appreciated. The permanent residents who are able to use the dining room and the lounge have been very good company for me. I've never spent time in a care home before so my judgement is difficult
to make. There seems to be a lack of soundproofing which I've been affected by during the nights.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

The team at St Pauls are very grateful for your feedback, we are pleased to hear that you have enjoyed the companionship in our social areas and hope that your experience has left a positive mark. We will pass on your feedback regarding the night time noise.

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Review from Tara G (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Pauls since April 2022. In that time the carers and all the staff have been kind, caring, helpful and professional. I like the consistency of staff, having dementia Mum is wary of strangers and having the same members of staff regularly helps with this and other anxieties. Mum is
pretty much nonverbal but the staff seem able to understand her needs. The activities team always make sure there is something to do for the residents and organise regular events and parties which friends and family are invited to. Security is good and I have every confidence that once I leave her Mum will be safe. The nursing staff keep on top of health issues and have regular medication reviews with the GP surgery allocated to the home.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely comments, the team at St Pauls are grateful for your lovely words. We are pleased to hear that you feel Mum is safe and well cared for, if there is anything you need the team are always on hand to help.

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Review from D B (Cousin of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care centre clean, tidy, fresh and friendly. It was nice to see a safe and secure place for my cousin to stay in. Her room was a good size and with a window onto the world outside. Lovely staff, who were keen to help us. Lots of things to do. A cinema! Altogether, very nice indeed. My cousin
had no complaints and seemed happy and settled.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for leaving this lovely review; the team at St Pauls are very grateful for the positive feedback, and we are pleased that your cousin is happy and settled.

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Review from Paula T (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to St Paul's in 2022. She was cared for by a fantastic team, and the staff were always letting us know how Mum was on a day-to-day basis. Our visits were always met with cheerful, friendly staff. St Paul's is an amazing care home. We sadly lost Mum on the 4th of September 2023, and the
staff were compassionate and kind right up until the end of her life.
Two members of St Paul's came to represent the home on the day of Mum's funeral; we class them both as family.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Firstly, our condolences for your loss, our thoughts are with you. Thank you for taking the time to leave such a wonderful review; the team at St Pauls treat everyone with the utmost respect and always goes above and beyond to ensure loved ones are treated as family.

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Review from Bianca V (Granddaughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the staff and cleanliness of St Pauls is exceptional. I am pleased to share my positive experience and would highly recommend this care home for any senior citizen seeking a comfortable and compassionate environment. Well-maintained and impeccably clean and friendly environment for residents.
There is always an extensive schedule of activities during the week.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for your kind comments. The team at St Pauls Care Centre will be pleased to hear you and your loved one had a positive experience at the home and that the staff and cleanliness were exceptional. Thank you.

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Review from S V (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St. Paul’s has delivered excellent care for my mother over the four months since she arrived. Her dementia symptoms were challenging and her prior care home struggled. The care staff at St. Paul’s showed remarkable patience, resilience and compassion, while the nursing staff liaised carefully and conscientiously
with doctors to find a medical balance to ease her distress. She is now fully engaged with the staff and activities on the unit and is very much more content. This is a wonder and such a relief to family.
This has all taken place in a light and airy, well-appointed and well-managed, purpose-built facility, where the residents are provided with good food options and frequent carer interactions and activity. Even the laundry and maintenance staff will chat and present a cheery demeanour to the residents. Family are welcomed wholeheartedly and communication is excellent, daily in person as well as through notices and regular meetings.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Wow, thank you so much for this amazing five star review. We really appreciate this kind feedback and are so pleased to hear that Mum is content in our St Pauls Care Centre. Thank you once again, your comments have been passed on to the team.

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Review from Patricia D (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first arriving at St Pauls Care Home in August 2023, my 98/99 year old mother has settled well. The staff are all so kind and pop in frequently to check that she has all she needs. Showers and clean clothes every day, means I can be confident of hygiene. The home is purpose-built and kept scrupulously
clean. Even though she doesn't join in, it's good to see other residents engaging in the many social activities laid on. There are no agency staff and the commitment of all from nurses, carers, cleaners, activity and reception staff is clear to see. Everyone is so welcoming. A real home from home.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you so much for taking the time to leave such a lovely review. The team at St Pauls will be so pleased to hear that your mother has settled in well at the home. Westgate Healthcare prides itself on offering many engaging social activities on a daily basis for all residents and committed to offering a comfortable and safe home away from home. Thank you.

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Review from Julie D (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged from hospital into the care of St Pauls Care Centre, Hemel Hempstead, in April 2023. He was 85 and had lost his mobility due to the spread of cancer into his spine, he also had Parkinson's disease which affected his memory and ability to make decisions. Dad was always treated with
respect and care, the staff at St Pauls are caring and compassionate. We couldn't have wished for any better care for him under difficult circumstances. Dad died peacefully on 2nd October and we are grateful for all that the staff did for him and the support they gave to the family in his final days. St Pauls deserves their CQC ‘Outstanding’ rating.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for taking the time to leave such a kind review. We are very sorry for your sad loss and hope you find comfort in knowing that your dad was cared for in a kind and compassionate way here at St Pauls Care Centre. May your father rest in peace.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for St Pauls Care Centre is calculated as follows: ( (430 Excellents x 5) + (57 Goods x 4) ) ÷ 487 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager

Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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