St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 177 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by St Pauls Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Contact St Pauls Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Pauls Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (177)

9.9

St Pauls Care Centre has a Review Score of 9.9 (9.895) out of 10, based on 44 reviews in the last 2 years.
Over all time St Pauls Care Centre has 177 reviews.

Overall Experience
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Reviewer Connection to St Pauls Care Centre
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Total of 177, showing 21-40
Review from G W (Nephew of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Complicated circumstances of elderly aunt living in England and me in Scotland, but compared to live in home carers this took a weight of my mind, I was no longer contacted about trivial things. Aunt quickly settled and was well looked after, clean and comfortable. When I visited staff were welcoming
and engaging. Good communication when needed (esp one of the staff members SCN Ground Floor Unit). I was a little surprised around extra costs for eg hairdressing etc and escorts to hospital appts, so might be useful to highlight that more outwith small print. Might also be good (in the circumstances I found myself in from a distance) to have facility to order /purchase basic items then add to month fee- eg a supermarket delivery of toiletries as needed or on request. Otherwise all good and deserving of high score. Please don't change anything (or raise your charges!). Thank you for looking after my Aunt.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for taking the time to share your thoughtful feedback. We're so pleased to hear that your aunt settled in quickly and felt well looked after, and that our team's care helped ease the weight on your shoulders, especially given the distance between you.It's wonderful to know you found the staff welcoming and engaging during your visits, and we will make sure to pass on your kind words to the team-especially to the SCN on the Ground Floor Unit, who will be delighted to be recognised.We also appreciate your constructive suggestions regarding additional charges and day-to-day convenience. You've raised excellent points, and we will take a closer look at how we can make these details clearer and potentially more flexible for families managing care from afar.Thank you again for your kind words and support. It's our privilege to care for your aunt, and we'll continue doing our best-without raising charges!
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Review from Angela M (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in St Paul's care home for 3 yrs. The staff during that time were at all times caring and compassionate towards my mum. The home must have a very low turn over in staff as it was the same carers and nurses that cared for my mother over those 3 years. I can not praise them
highly enough for the care and compassion shown from when she first arrived at the home until the end of life care provided. I would not hesitate in recommending it to anyone who has to make the tough decision to look for a nursing home for their parent/relative
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for taking the time to share your experience. We are truly honoured to have cared for your mother during her time at St Paul's Care Centre. Continuity and compassion are at the heart of what we do, and we're so pleased that this made a positive difference to your mother's experience-and to yours as a family.It was a privilege to be with her through every stage and your recommendation is deeply appreciated. Please know that you and your family will always remain part of our St Paul's community.
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Review from D P (Nephew of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was always treated well, she had good and bad days. But the staff were always giving 100% every day! It really is 5 star! Thank you all for looking after her xx
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you for your lovely message. We're so glad your aunt felt well cared for-it means a lot to us.
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Review from Ian B (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at St Paul's Card Centre were extremely friendly and provided wonderful care and support to my mother. I couldn't have wished for better care and was comforted in the fact that I knew she was being looked after and safe.
I would recommend St Paul's Card Centre and I have no hesitation in
giving them 5 stars!
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for your kind words and for sharing your experience. We are truly honoured to have been able to care for your mother and provide the support she needed. Knowing that you felt comforted and assured of her well-being means the world to us. Your recommendation and 5-star rating are deeply appreciated, and we will continue to strive for the highest level of care.
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Review from L P (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received for my mum has been second to none. She has been very very happy. Thank you all so much, lovely caring people, lovely all of you!
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for your kind words! We're truly grateful for your feedback and delighted to hear that your Mum has been so happy with the care she's received. Our team is dedicated to providing compassionate and high-quality support, and it means the world to know it's making a difference. We'll be sure to share your lovely message with everyone.
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Review from Helena M (Power of Attorney of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seeing how the staff care for our resident, and other residents reassures me that they do CARE. Every member of staff seems to have the very best interests of the residents and the way they interact is very heartwarming. Seeing how they are so patient and tolerant of bad behaviour is always done with
kindness.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for your thoughtful and kind words! It truly means a lot to our team to know that our care and dedication are recognized. We are passionate about creating a warm, supportive environment for all our residents, and your feedback reassures us that we are making a positive impact. Patience, kindness, and genuine care are at the heart of what we do, and we're grateful for the opportunity to provide this level of support. Thank you for sharing your experience!
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Review from Claire C (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in St Paul's for three years. The care she received was exceptional, all the nurses and carers treated her with love and respect. In her final months she was treated with such dignity and love. I cannot recommend this home more highly. Everyone involved in the home are very special people.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreIt means the world to us to know that your mum received the love, respect, and care she deserved during her time at St. Paul's. Supporting our residents with dignity and compassion, especially in their final moments, is something we hold close to our hearts. Your kind words are truly appreciated and will be shared with our team. It was a privilege to care for your mum, and we are grateful for your trust in us.
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Review from J M (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St. Pauls Care Home is welcoming with excellent staff. My mum always looks clean, happy and well cared for. I would not hesitate to recommend this care home. Considering my mum was in another care home we are so pleased we found St. Pauls. Considering the poor care she received from the other care home.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you for sharing your positive experience with St. Pauls Care Centre. Our dedicated staff strives to create a welcoming environment, and your recommendation means a lot to us. We understand the importance of finding the right care home, especially after a previous unsatisfactory experience. It's heartening to know that St. Pauls has met your expectations and provided the quality care your mum deserves.
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Review from Kerry H (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to St Paul's during Covid. It meant that I hadn't been able to visit beforehand and for many months the only visits were between glass with microphones. So imagine my delight when these restrictions were lifted that I got to see her delightful room and meet properly her carers and nurses.
I
have absolutely no issues with Mum's care and wellbeing. It was obvious these were being met and I was very reassured by this. I was always kept fully informed of any changes in Mum, both physical and medical.
The whole team were always friendly, caring and kind. My Mum's needs changed considerably during her time at St. Paul's but I never had any concerns. I would recommend St. Paul's to anyone considering nursing care for their loved one.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you for sharing your experience regarding your mum's stay at St. Pauls Care Centre. We understand how challenging it was during the COVID-19 pandemic when in-person visits were restricted, and we're delighted that once these measures were lifted, you were pleased with your mum's room and the care provided by our team.Our priority is to ensure that residents receive attentive and compassionate care, and it's heartening to know that you felt reassured about your mum's well-being. Keeping families informed about any changes is essential to us, and we're glad this communication met your expectations.Recommendations like yours are invaluable, and we are grateful for your trust in St. Pauls Care Centre.
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Review from J J (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mym received exceptional care at St Paul's and was welcomed and loved as part of the family from the moment she and us as her family arrived. With a strong emphasis on living, our mother's health, dignity, friendships, interests and self-worth were valued and nurtured every day.
The staff at St Paul's
are to be celebrated for their warm, sunny disposition and unfailing kindness to all who stay in or visit the centre. Thank you.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for your kind words and for sharing your experience. It means the world to us to know that Mum and your family felt welcomed, valued, and truly at home at St Paul's. Our team is dedicated to ensuring every resident receives compassionate, dignified, and personalized care, and your words affirm the heart of what we strive for every day. We will be sure to pass on your lovely feedback to our staff, they will be delighted to hear it! Wishing you and your family all the best.
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Review from M T (Husband of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at St Pauls Care Centre for a little over two years. She has dementia and is difficult to care for as she is generally non-compliant with carers and is still very mobile. I am very happy with the care my wife is receiving. In my view it is exceptional and the carers and nurses
are professional, caring, supportive, friendly and kind. It is a nursing dementia unit and I am always kept fully informed as to my wife's condition by the nurses. The home itself is kept spotless and the facilities are first class, very well thought out and superbly maintained. Resident's rooms are light and airy. Residents have free access to an enclosed garden with seats and tables. One of the wings of the home is a connecting glass corridor with open views of gardens on both sides.
I do not hesitate in recommending St Pauls Care Centre for its outstanding care and the peace of mind it delivers.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you so much for taking the time to share your thoughtful and heartfelt review. Supporting residents with dementia can be challenging, but our dedicated team is committed to providing compassionate, professional, and person-centred care. It means so much to us to know that their efforts have brought you peace of mind. Keeping families informed and ensuring a welcoming, well-maintained environment is at the heart of what we do, and your feedback reaffirms our commitment to these values. Your recommendation is deeply appreciated, and we are honoured to be entrusted with your wife's care. If there is anything we can do to further support you both, please don't hesitate to reach out.
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Review from Jim R (Son of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful that the staff are keeping my mother in the best condition given her advancing dementia. You look after her appearance so well, her hair, cleanliness etc. Thank you so much to all the team.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you for your lovely message. We're so pleased to know your mother's care brings you comfort, it means a great deal to us.
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Review from David B (Son of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
St.Pauls is very welcoming to both residents and their relatives. It is light, airy and very welcoming. Everywhere is spotlessly clean. The medical and domestic staff are all very friendly and it is clear they are all very caring. The care and respect for the residents is outstanding.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreWe're delighted to hear that you've had such a positive experience with St. Paul's. Providing a welcoming, clean, and caring environment for our residents and their families is at the core of what we strive to achieve every day. It's wonderful to know that our team's dedication to respect and outstanding care for residents stands out to you. It truly means a lot to us. We'll be sure to share your kind words with our team.
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Review from Marie W (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the nurses and carers on Floor 1 enough for the care and compassion they showed my mother before she passed away in August 2024. Nothing was too much trouble and was always greeted with a smile, the nurses always made sure I was kept up to date with my mother's needs either in person or
by telephone. They also had a doctor who visits on a regular basis which meant that any issues were dealt with very promptly. I would 100% recommend St Pauls Care Centre.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you so much for your kind words. The St Pauls team were honoured to have been there for your mother and your family. It means a lot to hear that we helped provide the support and communication you needed during this time. Thank you for recommending St Pauls Care Centre.
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Review from G L (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose St Pauls in 2022 as the hospital had only given my Mother a few days, at the most a few weeks to live. Thanks to St Pauls dedication and skills, she is still thriving 2 1/2 years later. Nothing is too much trouble, always welcoming and professional. 11 out of 10 as far as we are concerned,
and wouldn't hesitate to recommend them.
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Review from Janet B (Daughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since July and has settled in well with the help of the wonderful staff who are very good at their jobs and willing to help Mum with everything concerning her care and wellbeing. They keep me up to date every day about Mum's health and whether she has been strong enough to go
to the activities etc. We visit quite often and are always welcomed by all the staff.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you so much for your kind words! We're delighted to hear that your mum has settled in so well and that you're happy with the care and support she's receiving. Keeping families informed and ensuring residents feel comfortable is so important to us, and we're glad it's making a difference for you both. It's wonderful to know you always feel welcomed during your visits, and we look forward to continuing to care for your mum.
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Review from Kaylea J (Regular Volunteer) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited the care home with our miniature ponies from Keysoe Cuddle Therapy Centre. We found the staff to be very friendly and a caring team who clearly put the needs of the residents at the forefront. Would recommend as a lovely home.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you so much for your kind words and for bringing your delightful miniature ponies to visit! It was such a special experience for our residents, and we're happy to hear you enjoyed your time with us.
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Review from Anne F (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very kind and caring environment. Wonderful staff. St Pauls became my second home and I was always made to feel welcome. Mum was very well looked after. The staff did the very best they could. I'm so grateful to them.
Reply from Sarah Williams, Marketing Manager at St Pauls Care CentreThank you for your thoughtful review. Your feedback is invaluable and will help us continue improving. We're glad to hear your thoughts and appreciate the time you took to share your experience.
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Review from K R (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent his final two weeks of life at St Pauls after a very distressing month in hospital. I can't fault the care given. They let residents retain their dignity and show so much compassion and pride in what they do. Every member of the team I met, from the excellent nurses, to the fabulous carers,
activity co-ordinators, reception, kitchen, laundry and maintenance staff, go above and beyond to ensure residents are clean, comfortable and safe, no matter how complex their needs. It genuinely feels like such a well-run and professional environment. I have no regrets in choosing St Pauls to help my dad and me. It's little wonder they have earned an 'outstanding' CQC rating. Can't thank them all enough!
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you for your kind words. We're grateful to hear that our care and compassion made a positive impact during your dad's final weeks. Your feedback means a lot to our team.
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Review from Anthony S (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my two brother's would like to say a big thank you to every member of staff at St Pauls Care Centre. For the care, support, dignity and love they all showed my father from the day he arrived until the day he sadly passed away on 01/07/24. We as a family and anyone who visited my father were
treated exactly the same way.
Reply from Jay Demetrious, Marketing Executive at St Pauls Care CentreThank you for your kind words. We're grateful to hear that you felt your father was well cared for and supported. Wishing you and your family peace and comfort.
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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for St Pauls Care Centre is calculated as follows: ( (461 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 513 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 07 Mar 2026

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Yasmin

Yasmin Fatima

Job Title: Home Manager Joined: 2011

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

Blanca

Blanca Novis

Job Title: Customer Relations Manager Joined: 2026

Blanca plays a key role in ensuring residents, families, and visitors have a positive and supportive experience. Acting as a central point of contact, she focuses on building strong relationships, supporting enquiries, managing feedback, and promoting high standards of communication and service across the care home.

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