St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 165 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (165)

Total of 165, showing 61-80
9.9

St Pauls Care Centre has a Review Score of 9.9 (9.883) out of 10, based on 42 reviews in the last 2 years. Over all time St Pauls Care Centre has 165 reviews.

Overall Experience

  • 140
  • 22
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Date Published

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Review from Michelle J (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Pauls since June 2022. She has settled in really well. The care is fantastic, and the staff are so polite and caring. They fulfil every need to require. I couldn't ask for anymore.

Reply from Beth Marchant-Roe, Customer Relations Manager at St Pauls Care Centre

Hello Michelle, thank you for this lovely review! We are very proud of our team and so glad that your mum is settling in so well with us.

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Review from A K (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received wonderful care during his time at the home. Amazing carers who always had a smile on their faces and were caring and respectful to the end. I will always be grateful. Thank you.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We thank you for your lovely words about our home and team. It was a pleasure to look after your father. Best wishes.

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Review from L T (Niece of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is cared for extremely well, and know if I am unable to see her that I can phone and check how she is. Her nurses and carers are always so caring and helpful. My aunt always looks clean, even though she is bed-bound. St Pauls really cares about its residents.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Wonderful; thank you for your lovely review. We wish you and your family the very best!

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Review from Roy W (Son of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived at St Pauls for about a year and a half, and during this time, she was looked after so well and treated with respect and dignity, which was very reassuring to myself and my family. She developed very close relationships with a number of the team there, and we really appreciate the time
and support provided to Mum, in which was a difficult stage of her time, both for her and her family. Your kindness to our Mum will never be forgotten. Thank you all.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for leaving a review. It was a pleasure looking after mum; our team will be happy to read your review. We wish you and your family the best.

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Review from J L (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been unable to view the home prior to accepting a place, we were pleasantly surprised when we were finally able to see rooms/lounge/dining room. Staff are friendly and efficient and try to include dementia patients as much as possible in activities. The odd item of laundry went missing, but no
big deal. They make a fuss and beautiful birthday cakes for each resident's birthday, which is lovely.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for your kind review. Our staff are great with including all residents in activities and making a fuss about resident birthdays. Thank you again!

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Review from Angela B (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first contacted the home, I was spoken to with compassion and professionalism from the manager, reception and staff. Throughout my father's stay, I was informed of each part of his care plan and phoned regularly with general updates. He was treated with care from all senior and support
staff, which made his last months happy and comfortable.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

My sincerest apologies for your loss. We truly appreciate your review and feel humbled to know that we made him feel 'happy and comfortable'. It was a privilege to look after him, and we wish you and your family the best.

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Review from Julie W (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well with such friendly, helpful staff who are so kind to her. Feels like a family (Mum's words), and we are so happy with peace of mind she is well cared for. Highly recommend.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

It's heartwarming to hear that mum, in her own words, described the people at our home as 'Family', because we feel like that too! The team will be so very pleased! Thank you for your very kind review!

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Review from Bev C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it took my mum a while to settle in the home, she now classes it as her home and calls the staff her family. We have been made to feel very welcome every time we visit, and everyone has been very friendly. Mum is well looked after, and all her needs are met. It's peace of mind to know she is
safe and well looked after. Would recommend.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We're happy to hear that your mum feels comfortable, loved and cared for at our home! Thank you for leaving a review about your experience, and we look forward to seeing you soon!

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Review from Alison D (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Pauls are very engaged, caring and ensuring all of the residents are very well looked after and happy. The facility is spotlessly clean. Those residents who need some extra care look immaculate. They welcome the residents to make their rooms look like home. They take time to talk to
the families when they visit and respond to emails promptly.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Hello Alison, thank you for your wonderful review. We're pleased to hear that you're happy with our facilities, team and our service. "Those residents who need some extra care look immaculate". We endeavour to make each resident in our home feel like their at home and share great experiences. If you have any suggestions on how to improve our service, please leave your comments with the home manager.

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Review from Maxine A (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of service/care my mother received was very good. All staff are very caring and attentive. The family was satisfied. The communication from the office/management staff and carers/nurses was very informative. My mother's care was very good, and felt she was as happy as she could have been.
The facilities always felt clean. Thank you for all that you did for my mother.

Reply from Cara Zaleski, Marketing Manager at St Pauls Care Centre

Dear Maxine, thank you very much for taking the time to leave us this lovely review. The team at St Pauls Care Centre will be thrilled to read your feedback. We are always here to support you with anything you may need. Best wishes.

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Review from Dympna H (Niece of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was looked after by the staff at St Pauls with a lot of care and attention. They were very kind to him, even when he was being difficult. He spent a happy time with you. Thank you for making his final year comfortable.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

We are very sorry for your loss. It was a pleasure looking after your relative, and thank you for your kind review of our home and team.

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Review from J K (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at St Pauls for a month now. He has been treated with the utmost kindness and respect.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Thank you for your very kind review. We're so pleased to hear that your father feels respected and is enjoying his time with us.

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Review from S M (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum came into your care in January 2021. It was difficult for both of us. But from the start the compassion, care and respect have been outstanding. In her last days, her dignity was maintained by all who cared for her and they really did care. The staff from reception through to her care
team also gave me great support through a desperately sad period. Their kindness will never be forgotten. Thank you.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Our deepest sympathies to you and your family, and thank you for your heartwarming review. We are glad to have known her, and our team will be pleased to hear that they did a fantastic job looking after mum and maintaining her dignity.

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Review from Beryl V (Friend of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has just died in St Pauls at 102. She has been there for about 7-years, and I was always very happy with the care she received. She was very well cared for. The staff were excellent, and I will always remember the manager on her floor, so sad that he died.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Beryl, thank you for your lovely review; we are so glad to hear that your friend was happy at St Pauls, and we will ensure your feedback is passed onto the manager and her team. Best wishes.

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Review from Tina E (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each and every visit found all members of staff very helpful, understanding and cooperative. Felt that every patient was individual to them.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Tina, thank you for your review. We are so glad to hear your positive feedback regarding our staff and care service. We will pass this onto all the team!
Best wishes, Westgate Healthcare.

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Review from Stephen D (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words simply cannot describe the kindness, care and professionalism of all the staff who cared for my parents (both 87). It is impossible to single out any one individual nurse, carers, cleaners, chef, maintenance, laundry, activities, office staff and management. They were all truly exceptional. Sadly
Mum passed away whilst in St Pauls, the dignity and respect afforded to Mum were incredible together with the support they gave my dad and siblings. Following a period of mourning with his family, Dad has now returned to St Pauls as there is no other place he would rather be, and his children are taking great comfort knowing how well he will be cared for.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Please accept our sincerest condolences on your mothers passing. We thank you for your very kind and detailed review. We’re incredibly honoured by your wonderful feedback about our home, and we’re pleased to know that Dad has found our care and accommodation exceptional. It’s truly appreciated.

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Review from P C (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the short time my mother was a resident at St Pauls, she was cared for respectfully and with dignity. It was important to have one single point of contact and all staff, without exception, were helpful and pleasant. Although Mum suffered from dementia, the patience and care demonstrated by the
staff was a huge relief for our family.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Paul, thank you for taking the time to leave us a review. We are glad to hear you were pleased with the level of care and support your mother received while she was with us, and we will pass your feedback to the manager and her team at St Pauls. Best wishes.

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Review from Rosie B (Wife of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recieved wonderful care and was treated with respect and understanding. I will always be grateful to the staff for nursing him back to health.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Hi Rosie, thank you so much for your kind review. We will pass your feedback onto the team at St Pauls. We're glad we were able to support your husband back to health, and we send you both our very best wishes.

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Review from Philip W (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident for a short time. During this period the staff were excellent and I could not fault the way my mother was looked after. The process for my mother to join the home was faultless. In my opinion, this is a very well-run home, which is certainly not easy to do during these
very difficult times.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Thank you for your lovely review. We are so pleased to hear that you found the joining process faultless and that your mother had such a great experience with us, we will pass this onto our team. Best wishes.

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Review from C P (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at St Pauls from the admin, front of house, nurses, carers, cleaners and laundry have really managed the last 10 difficult months with amazing and outstanding professionalism. Our family are very grateful to all of them without exception during these very difficult times. Thank you
so much, so appreciated.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Thank you for your kind feedback. Our staff have been working exceptionally hard over the past 12 months to ensure our residents continue to receive the highest levels of care and support, and they will be delighted to hear your positive feedback. Thank you for taking the time to leave a review. Best wishes

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for St Pauls Care Centre is calculated as follows: ( (430 Excellents x 5) + (57 Goods x 4) ) ÷ 487 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager

Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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