St Pauls Care Centre

Prior to being a resident at St Pauls, my husband was bedbound for 11 weeks. A week after moving into St Pauls, he was walking with a frame - the family were pleased to see him so happy and relaxed every time we visited. He got on really well with the other residents and the staff, who treated everyone as they would their own family members. I found St Pauls to be such a happy, warm and welcoming place and would not hesitate to recommend it to anyone who may need to look for a place for their relatives.

My only observation for improvement would be the car park spacing and bays being too small.

My mum has been at St Pauls for a few months now. She is well looked after by the lovely, friendly staff; they keep myself and family well informed, and at Christmas was even given a gift/present - a lovely, personal touch. She is always clean, and although she cannot express herself, I know she is happy and content. The rooms are really lovely, and overall a great clean environment. Thank you to all staff.

The staff are extremely patient and caring. My husband has vascular dementia and can be very difficult, but they are always so good with him. He still has his manners though, and when he has been difficult, he does apologise! The food is so good as well. We are so lucky that he is well looked after.

We had to move my mother from her existing care home as her needs had become more complicated. At St. Pauls, she was welcomed with a smile, and although she has been a challenge, she is now happy, warm, clean and settled. The staff are endlessly patient and cheerful, and we are never made to feel in the way when we visit. I would particularly commend the activities programme, which Mum loves.

My mum has been at St Pauls since June 2022. She has settled in really well. The care is fantastic, and the staff are so polite and caring. They fulfil every need to require. I couldn't ask for anymore.

My father received wonderful care during his time at the home. Amazing carers who always had a smile on their faces and were caring and respectful to the end. I will always be grateful. Thank you.

My aunt is cared for extremely well, and know if I am unable to see her that I can phone and check how she is. Her nurses and carers are always so caring and helpful. My aunt always looks clean, even though she is bed-bound. St Pauls really cares about its residents.

Our mum lived at St Pauls for about a year and a half, and during this time, she was looked after so well and treated with respect and dignity, which was very reassuring to myself and my family. She developed very close relationships with a number of the team there, and we really appreciate the time and support provided to Mum, in which was a difficult stage of her time, both for her and her family. Your kindness to our Mum will never be forgotten. Thank you all.

Having been unable to view the home prior to accepting a place, we were pleasantly surprised when we were finally able to see rooms/lounge/dining room. Staff are friendly and efficient and try to include dementia patients as much as possible in activities. The odd item of laundry went missing, but no big deal. They make a fuss and beautiful birthday cakes for each resident's birthday, which is lovely.

From the moment I first contacted the home, I was spoken to with compassion and professionalism from the manager, reception and staff. Throughout my father's stay, I was informed of each part of his care plan and phoned regularly with general updates. He was treated with care from all senior and support staff, which made his last months happy and comfortable.

Mum settled in well with such friendly, helpful staff who are so kind to her. Feels like a family (Mum's words), and we are so happy with peace of mind she is well cared for. Highly recommend.

Although it took my mum a while to settle in the home, she now classes it as her home and calls the staff her family. We have been made to feel very welcome every time we visit, and everyone has been very friendly. Mum is well looked after, and all her needs are met. It's peace of mind to know she is safe and well looked after. Would recommend.

The staff at St Pauls are very engaged, caring and ensuring all of the residents are very well looked after and happy. The facility is spotlessly clean. Those residents who need some extra care look immaculate. They welcome the residents to make their rooms look like home. They take time to talk to the families when they visit and respond to emails promptly.

The level of service/care my mother received was very good. All staff are very caring and attentive. The family was satisfied. The communication from the office/management staff and carers/nurses was very informative. My mother's care was very good, and felt she was as happy as she could have been. The facilities always felt clean. Thank you for all that you did for my mother.

My relative was looked after by the staff at St Pauls with a lot of care and attention. They were very kind to him, even when he was being difficult. He spent a happy time with you. Thank you for making his final year comfortable.

My father has been at St Pauls for a month now. He has been treated with the utmost kindness and respect.

My beautiful mum came into your care in January 2021. It was difficult for both of us. But from the start the compassion, care and respect have been outstanding. In her last days, her dignity was maintained by all who cared for her and they really did care. The staff from reception through to her care team also gave me great support through a desperately sad period. Their kindness will never be forgotten. Thank you.

My friend has just died in St Pauls at 102. She has been there for about 7-years, and I was always very happy with the care she received. She was very well cared for. The staff were excellent, and I will always remember the manager on her floor, so sad that he died.

On each and every visit found all members of staff very helpful, understanding and cooperative. Felt that every patient was individual to them.