St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 165 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (165)

Total of 165, showing 81-100
9.9

St Pauls Care Centre has a Review Score of 9.9 (9.883) out of 10, based on 42 reviews in the last 2 years. Over all time St Pauls Care Centre has 165 reviews.

Overall Experience

  • 140
  • 22
  • 1
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Date Published

165
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Review from H N (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a rest and to be looked after by the best staff so well. When the hospital told me I cannot go home, I was very upset, but within one hour, I was very happy with St Pauls Care Centre and was looked after very well. I wish them happiness, as they gave me. I love you all and thank you
all.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

It's wonderful to hear that your time with us was positive. You said you were looked after very well - our team are delighted to know this! We're incredibly thankful for your review, best wishes.

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Review from Dennis F (Son-in-law of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls, as all care homes, should be brilliant all-round. Should you need a care home; this is the one.

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Review from Linda F (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of St Pauls Care Centre for approximately six years, and we couldn't have taken care of her any better ourselves. The staff from top to bottom were superb in all aspects.

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Review from B P (Husband of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited St Pauls when it was suggested that it would be suitable for my wife's needs and was very impressed by the design of the dementia floor and the Manager and staff who I met. During the 5 months my wife was there until she died, I became even more impressed b the dedication, facilities and the
warmth showed to my wife and myself. We were fortunate to have experienced it.

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Review from Vanessa B (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was given a placement in this care home as an emergency respite. When I took some of her things in, I was first told to just leave them in the foyer with no receipt. I refused, then I was told my own mother was brought there from hospital with nothing of her own. The manager didn't even know
my mother even though I spoken to her about my mother's going there. They lost her nightie, and I had to have a handwritten receipt on copy paper for the items I had taken in.
In the two months Mum has been there I have been able to see her for less than 15 mins, the first visit was taken up with getting her things signed for. The second was cut short because of the weather. I called to talk to the nurse as I needed information. The male nurse was rude as I asked questions and said he was too busy. Each time I have talked to a nurse it went badly. One nurse said with her diagnosis I doubt she even knows where she is, when I asked how she was liking it there I complained and I was fobbed off.

Reply from Sarah Robertson, Marketing Manager at St Pauls Care Centre

Thank you for your feedback. All items left for a resident are listed on a property form and signed by the person leaving them and the person in charge. I understand there was a miscommunication about your mother's nightie, and it was later found on the same day - we called you to inform you of this. We often receive high praise for our care and nurse team at St Pauls, many of whom have been there for over 10 years. We will be sure to address the issues you raise with them. In recognition of the positive experience that most of our residents and relatives receive, St Pauls received a rating of Outstanding from the CQC in May this year. As per our complaints policy, our COO has spoken to you directly to address your concerns. We understand how difficult it must be to visit your mum for a short time. In line with Government advice, and working with the local CCG, we have put measures in place to protect our residents, staff, and visitors, and these measures are under regular review.

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Review from Joan S (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident of St Pauls for the last 2 years until her recent death. She had many challenging conditions, primarily Alzheimer’s, but the staff at St Pauls were able to deal with all of them superbly. The care and love they have shown her has been second to none and we will always
be incredibly grateful for everything they have done for her. They have also offered us as a family, constant support and maintained regular contact with us, even during these difficult times. We could not have asked for more from a care home.

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Review from Beverly Ann P (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second comment as Dad has now sadly passed away and reviews the two-plus years he was cared for by the staff at St Pauls. Nothing has changed my view of the home and its people! They are all such caring and friendly folk. Dad was well looked after until the end and always treated as an individual;
during his time there I knew that he was safe and being well cared for. It's like a family and we have become very fond of everyone there. Definitely a place to be recommended.

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Review from E M (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been in St. Pauls for quite a while and we would like to say how very well he has been looked after and cared for by a dedicated team. The staff are all very caring, friendly and warm. We, as a family, would like to thank St Paul's staff for all the love and care they have shown Dad and
us over the years.

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Review from Charles C (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother entered St Paul's from hospital soon after Christmas, for end-of-life care. It struck me as an efficient and friendly place. Very positive and forthcoming duty nurses at all stages.
During the COVID19 lockdown, we were told that she might not have long to live. My brother and I visited
her, taking the usual precautions. She was really well looked after by the home team.
When she finally died the staff on duty that evening were more than supportive. The ensuing formalities were all done with great sensitivity.
Nothing but fulsome praise.

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Review from R W (Brother of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with everything the care home has been doing for my brother.
The staff are wonderful!
They have a very hard job!

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Review from Michael D (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful place to be. My mother is cared for, safe, clean, well fed (very important!) and has the most fantastic staff that seem to really care. I sleep well at night.

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Review from Estelle T (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took up residence in St Paul's Care Center after a long spell in hospital. She was always cared for with kindness and consideration by all the staff, and although it would not have been her wish to be in a care home, she was unable to look after herself. Fortunately for her family, the staff
made sure St Paul's felt like her home until she passed away peacefully in their care.

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Review from P T (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in St Pauls for nearly 4 years, during that time the family have been impressed with the care he has received. The staff are all wonderfully kind not only to my husband but the whole family. Although we see many sad things St Pauls is not a sad place. Thought and care have gone into
making it a good place to live.

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Review from M T (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is placed in St Pauls Care Centre. The family is pleased with the care that she receives and she is very happy in the home. We are grateful to all staff for the way they care for her.

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Review from A C (Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into St Pauls care home to recuperate following a spell in hospital which had left me very weak. The staff were friendly and the nurses very attentive to my needs and although I didn't have an appetite, the chef produced some tempting food.
I had a pleasant ensuite room with a TV to watch if
I didn't wish to join other people in the lounge. I only spent a few days in the home before I felt fit enough to return home but would be quite happy to return there in the future should I need any type of care.

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Review from S R (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settled in very well. Very helpful, happy staff. I feel my husband is very well looked after and in a very safe place.

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Review from Lynne W (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the quality of care to be outstanding. The staff are warm, friendly and professional. It is very reassuring to me and my sister that mum is so well looked day and night. The care home is clean, fresh and modern and very welcoming to residents and visitors alike. Could not wish for a better
environment, a real home from home.

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Review from K S (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are polite, caring and a credit to St Pauls. They are so friendly. I would not hesitate to recommend them. Everywhere is spotlessly clean and tidy.

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Review from Terry P (Relative of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a relative resident at this care centre since November 2018.
The building and staff appear very good and fit for purpose. I am a little concerned about the provision of mental and physical stimulus for the residents. I appreciate the problems with limited mental capacity.
There seems to be
a lot of time set looking at the wall.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Terry,


Thank you for taking the time to review St Pauls Care Centre and for providing some points of improvement. Our team at St Pauls are passionate about ensuring we provide quality care for our residents, whilst making sure every resident is given the opportunity to participate in the activities of their choice. Your feedback is essential in supporting our continuous development and we are grateful to receive it and will ensure it is taken on board.


Should you have any questions then please feel free to contact Juliana Mensah, Home Manager at St Pauls.


Kind regards,
Emma

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Review from T M (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls has completely changed the quality of life for my mother. She is smiling, laughing and participating in activities. She loves her carers. She is eating well and has put on weight since moving here in April. The staff are knowledgeable, helpful and caring to Mum and all of our family whenever
we visit.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for St Pauls Care Centre is calculated as follows: ( (430 Excellents x 5) + (57 Goods x 4) ) ÷ 487 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager

Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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