St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 168 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by St Pauls Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (168)

9.9

St Pauls Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 43 reviews in the last 2 years.
Over all time St Pauls Care Centre has 168 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Pauls Care Centre
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Total of 168, showing 121-140
Review from Annette G (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be in a better place. The standard of care has been excellent so far and the staff are dedicated to the resident's wellbeing. I have improved so much since arriving here.
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Review from Lisa (Daughter of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in this home for a short period of time but the care, attention, kindness shown made his last few days so much better and relaxing. Can't thank them enough.
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Review from L F (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 5 months in your care. She was very poorly for the last 2 weeks. The staff were so kind and caring towards her. I was kept informed of her wellbeing, if I couldn't go in they would phone me if there were any changes in her condition and the doctors spoke to me also. When she passed away
peacefully in their care, they showed me much kindness, which I thank them all for.
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Review from Stephen D (Son of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with his care and also the staff are very friendly and hard working. We are very grateful that he is here. Thank you.
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Review from D T (Husband of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the level of care shown to my wife during her last days. The staff treated her with dignity, respect and compassion until the end.
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Review from Joshua G (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were amazing both with my mum (resident) and our family and friends. Great facilities, very safe and clean. We can't thank St Pauls care team enough for all they've done. They made my mum's final days comfortable as can be.
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Review from M C (Wife of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident in St Paul's Care Centre for the final two weeks of his life. The clinical and personal care he received was exceptional and he was treated with great respect by all of the staff. Our family was made welcome at all times and although this was a very sad time for us all, we
too felt supported and cared for. No request was too much trouble and there was always a kind word when times were hard. NHS Continuing Health Care funded his stay in St Paul's as he needed nursing care. I am so very glad I telephoned and then visited St Paul's as I did not know they offered this level and type of care. If a hospice bed is not available for your loved one, then I would strongly recommend you consider St Paul's.


I am so grateful to the staff of St Paul's for helping my husband to have such a dignified, peaceful and pain free passing. Thank you so much.

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Review from M H (Wife of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very active and needs a great deal of supervision to prevent him getting into mischief.
All the nursing and caring staff treat him kindly and patiently, never looking cross or weary. I admire them all for their professional and personal qualities I am very thankful that my husband is
lucky enough to be cared for at this wonderful home.
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Review from Brenda E (Partner of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find care and love at the care home, every patient is treated the same. They are all given respect and dignity and are treated as human beings, not just a lump of meat. All the staff who work there are like angels without wings.
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Review from Trish H (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard of care shown towards mum has always been excellent (and to her family).
Staff are always kind and courteous. St Pauls building is clean and well maintained.
Staff keep the family well informed of mums wellbeing and changes to her day to day care.
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Review from Ken K (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care taken of me at St Pauls could not have been better. The staff have been so caring and considerate and have willingly tended to all my needs.
So much is heard of bad care homes but St Pauls is as near perfect as you can get.
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Review from Sandra K (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Paul's provides a friendly, supportive environment for its residents. All things are possible I.e the staff will do their utmost to accommodate any requests.
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Review from David F (Brother of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very helpful and pleasant.
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Review from Shelia S (Partner of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is, I have always been happy to come here to visit my partner. He was always happy and content and treated very, very nicely. We used to join in all the activities because he just loved to sing. All the staff were lovely and friendly.
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Review from Julie W (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing care given is outstanding, particularly by one member of the team and her presence is missed if she is not on duty. Cleanliness is very good at all times of the day and night. Members of staff, from laundry, cleaning, reception, management, maintenance to care assistants are polite, friendly,
helpful and respectful. This, in turn, creates a wonderful atmosphere.
I have recommended this nursing home to numerous people, I am very happy with the care my mother receives.
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Review from Nicola S (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived in this home for 18months now and has received excellent care. I visit every week and have observed the staff interacting positively with residents on every visit. Staff are caring and attentive, even when residents exhibit difficult signs of their dementia.
It is not easy to remain
calm in the face of such behaviour, yet the staff are unfailingly cheerful and patient. What I like most is the way the nursing staff model good practice so that excellent care is part of the culture of the home.
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Review from J N (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can rest assured that mum is always cared for well and treated with respect and dignity. The staff are always on hand with help or advice if needed. We would recommend St Pauls highly to anyone looking to move into residential care.
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Review from Stephen N (Son of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can and do visit at random times and always find my dad in good condition and very well tended.
This is a hard-working, happy place. All residents have an identity, even if they have little response.
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Review from Mary H (Wife of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel that my husband is well cared for and is treated with compassion and dignity.
He has always been given the option to join in with activities (of which there seem to be plenty) though he chooses not to.
The staff are all friendly and helpful and kind to my husband and me.
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Review from F S (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent and kind end of life care and our family are extremely grateful.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for St Pauls Care Centre is calculated as follows: ( (437 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 498 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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