St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
Review Us
9.9 168 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by St Pauls Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (168)

9.9

St Pauls Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 43 reviews in the last 2 years.
Over all time St Pauls Care Centre has 168 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Pauls Care Centre
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Total of 168, showing 141-160
Review from Minouchka S (Resident) assisted by family/friend published on 8 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all aspects. Staff and management very friendly and kind - always smiling.
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Review from N R (Husband of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very good, staff very friendly and caring. It's a difficult job they do but they were great in caring for my wife.


The 2nd and 3rd floors are too hot, there too little ventilation in the rooms and corridors, all rooms need a fan, we had to buy one!

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Review from Sheila S (Partner of Resident) published on 30 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
June and the beginning of July my lovely partner was singing. He was so very happy. Now to me he looks more poorly. I mentioned it to the nurse. She said 'Do not worry, everything is OK, temperature, blood pressure etc'. But he keeps his eyes shut all the time and that worried me.
So I asked for a
doctor to just have a look at him. Without hesitation, the doctor came. So very nice of everyone, to just put my mind at rest, because it is his dementia, nothing else.
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Review from S B (Relative of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is excellent. My family member spent 7 1/2 years here. It has a strong marketing orientation where the customer's satisfaction is always at the centre of its goal. This is driven by an excellent caring management team. The "hands-on" care is kind, caring and delivered with dignity at all times.
I would highly recommend this home. It is first class.
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Review from Sally W (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family are very pleased with the care given to mum. The staff are extremely caring, friendly and helpful. Mum has settled thanks to the staff understanding mum's needs.
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Review from Pauline D (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how my husband is looked after. Staff are very kind to him and we can visit anytime. He is always nicely dressed and shaved.
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Review from Gill S (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's Disease and related dementia. His needs are complex as is his medication. The care he receives at St Pauls Care Centre is outstanding. The staff are kind, patient and always respectful. They provide a warm and welcoming environment in which I know my husband is safe and well
looked after. Thank you, St Pauls Care Centre's manager and staff.
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Review from Jane H (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother lived at St Paul's for the last year of her life and received the best care we could have hoped for. The atmosphere was always cheerful and the staff were kind and caring. Despite having very limited ability to participate my mother was always included in the many social activities. As her
health deteriorated, the standard of nursing care she received was exemplary.
We were always kept fully informed of her needs and reasons for any treatment provided.
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Review from Naila B (Daughter of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very clean care home and the staff are very hard working and extremely polite. This is maybe one of the best care homes in the vicinity.
Everyone makes you feel comfortable and at home so to say.
My mum is always looked after really well and I can see she is very happy here.
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Review from J H (Stepdaughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepmother spent her last 18 months in St Pauls. She had complex medical needs and advanced dementia but the staff always did their best to keep her comfortable, safe and well.
She could be difficult but the staff displayed patience and kindness.
Her room was always clean and tidy, her pureed food
varied and good and generally the staff were thoughtful and caring.
I would recommend St Pauls to anyone looking for long term care.
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Review from C A (Son of Resident) published on 17 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and friendly. My father is much happier than when he was at home. I have no worries about the level of care he receives. At last, I know that he is safe and well looked after.
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Review from Janet S (Sister-in-law of Resident) published on 17 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We are very pleased with the care and everyone is very kind.
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Review from Jane W (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very happy with the care dad receives. He is very happy at St Paul's and the staff are kind and attentive.
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Review from Richard D (Relative of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care.
The staff are always approachable and kind.
Could not wish for more.
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Review from E P (Wife of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very caring and supportive. My husband has been a resident for six years. Our family has been very satisfied with his care. We feel confident he is well looked after.
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Review from Michael L (Brother of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I find St Pauls to be very good. My sister is looking very well today. She is on the 1st floor of the home and it is very clean and her bedroom is very good as well.
I am very pleased to know she is now eating.
The staff is very friendly and helpful.
Thank you so much for looking after
my dear sister. May I wish the staff a very Happy Christmas.
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Review from BC (Husband of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and her staff on the ground floor are second to none in paying attention to detail and that applies to the activities lady and the reception staff. They are all very helpful.
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Review from K B (Daughter of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all seem very caring. Food is good but not always as hot as should be when served. Rooms are a good size and kept very clean at all times. Laundry is done and returned quickly.
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Review from Wendy D (Daughter-in-law of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In our short experience with St Pauls, we have found that the care given is satisfactory but there are some areas in which improvements could be made. For example; when residents are eating in the dining room, there are not enough carers around to help feed some residents who need it. Their meals are
not cut up enough for them, and meals are taken away by other residents who wander around eating. Not enough supervision is given to residents during meal times.
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Review from Thomas G (Nephew of Resident) published on 9 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, polite human care team. Very motivated and treat people with dignity big experience as I am from abroad, they informed me whenever things happened immediately . Great job from all of the staff. Excellent management. They all built up a personal relationship with my uncle that let him feel
so well.
He was always happy seeing one of the care team.
Especially big experience and support during his end of life, so for the relatives they gave me the feeling always that I did the best for my uncle. A big thank you more than words can say.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for St Pauls Care Centre is calculated as follows: ( (437 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 498 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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