St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 165 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (165)

Total of 165, showing 101-120
9.9

St Pauls Care Centre has a Review Score of 9.9 (9.883) out of 10, based on 42 reviews in the last 2 years. Over all time St Pauls Care Centre has 165 reviews.

Overall Experience

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Date Published

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Review from Karen G (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my father is being cared for in this care home. Having nursing staff on hand all the time is so reassuring when I live so far away. The staff are unfailingly kind, both to residents and to family members. They are cheerful and they genuinely care about my father. I am amazed and
humbled by their commitment, working as they do in such a challenging environment. A sincere and heartfelt "thank you" - you're doing an amazing job.

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Review from Graeme B (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was the original resident in St Pauls and was there for over nine years. For a number of years, care and staff were great but after the last good unit manager transferred to another floor care standards gradually declined. I would personally say that on that floor care became based around
staff wants and needs rather than resident wants and needs. I raised a number of issues both locally and with the head office which was always put down to "communication issues" and no actions or investigations would take place.
We have since moved my mother to another care home where she has more freedom to get about and they have taken her off of a pureed diet and she is much happier and more alert.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Graeme,


Thank you for taking the time to review St Pauls Care Centre. We are sorry for any unhappiness caused and we would like to reassure you that Westgate Healthcare takes all concerns raised very seriously. Our teams are passionate about ensuring we are providing the best quality care for our residents, whilst making sure their individual needs are met during their time with us, and your feedback is essential in supporting our continuous development.


Your mother was a valued member of the community at St Paul's for nearly 10 years, and she is greatly missed by all. We are delighted to hear she has settled so well at her new home.


We wish you and your family all the best.


Kind regards,
Emma

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Review from Andrew B (Son of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 1st of February, our father was admitted to your care home. The admission came at a time of great concern for our father and we were nervous about the care he would receive and how well he would cope with the fact he had entered into the final stages of his cancer.
From the very beginning,
we started to get a feeling that St Pauls Care Centre was going to be a good place for him and as a family, we could achieve a degree of respite from monitoring our father to ensure he was safe. The staff at your home do not simply just turn up for work, they give so much more. Our father received genuine concern for his welfare, fabulous attention and a demonstrable depth of feeling for his condition.
We have been humbled by just how much love and attention he received and wish to thank all those people that helped our father and touched us with their humanity.
Thank you St Pauls and thank you to all those who helped us and gave so much to our father in the last few weeks of life.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Andrew, Thank you very much for taking the time to leave a review. The manager and her team at St Paul's will be extremely pleased with your feedback. Regards.

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Review from Susan B (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after being in the care of the staff at St Pauls for over 3 years. It was a pleasure to visit and see how the staff interacted with mum when she herself was unable to communicate with them. Mum delighted in the attention and care she received and would give beaming smiles
when a member of staff approached her. My elderly father would visit often and the staff were also particularly kind to him and would provide a meal if he was there over the lunch period.
My family all agree that Mum could not have received better care anywhere else. The staff were all professional, kind and very loving to all of us over the period Mum was in their care and were a great support to us all during her last days.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Susan,
Thank you for your very kind review - the team at St Pauls will be extremely pleased.

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Review from M P (Daughter-in-law of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls is an incredible nursing home staffed by the most caring and professional staff. The care for my father-in-law was superb. The care for myself and the family was second to none - especially for our 2 school age daughters visiting Grandpa. Care was jointly managed with full open and honest communication
so the family was involved in every aspect at every stage. A happy loving place with high standards of nursing expertise too- we cannot thank you enough.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Thank you for your kind review - the manager and her team will be really pleased to receive this message.

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Review from R M (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel Dad is well cared for. The staff are always very friendly and willing to help.

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Review from Pauline D (Wife of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I find the love and kindness the staff show to the patients is really lovely and always kind to visitors.

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Review from M G (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with care, staff are very good with patients. They try to keep everybody entertained.

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Review from R H (Sister-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 14 weeks in hospital, my sister-in-law has been at St Pauls Care Home for 12 weeks where she is thriving and very happy. Knowing she is well looked after and cared for by all the staff has given the family peace of mind.
From the minute you walk in the door at reception, St Pauls is
a very friendly care home. The staff are very efficient and friendly. They do their best to cater to all her needs and requests but most of all, they are all very kind.

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Review from N P (Son of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and management. Dad was looked after with great care, respect and dignity as were his family.
The quality of the staff, their expertise and their ability to relate to us as a family were great, as was their attention to us and supporting our immediate needs.
A first class, warm and
caring environment.

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Review from Sarah G (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is only on day 2 of being at St Pauls. The welcome we have had from all staff has been amazing. Mum is on the first floor and I already feel I've been a part of St Pauls for longer than just 2 days.
Thank you for making the transition much easier than I could have imagined. Thank you.

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Review from Alice P (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a happy, warm and friendly atmosphere at St Pauls.
The staff always seem to be smiling and the residents are treated with great kindness and respect. Health records are meticulously monitored daily and staff keep the family fully informed whenever any changes are made to the medication or
treatment regimes. Family members are welcomed throughout the day - also at night when death is near. My husband could not have had a more peaceful death. 100% everywhere!

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Review from Kenneth F (Brother of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and the care my brother received was marvellous. When he sadly passed away, the staff and carers made me very comfortable in a time of loss. Bless you all.

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Review from Pat P (Wife of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for almost 4 months, following 3 months in hospital, and in that time has settled very well. The Home is friendly and the atmosphere is relaxed and comfortable. The staff are efficient and familiar with the needs of the residents.

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Review from M G (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can see good care is being taken of mum and we can see she is safe.
The staff are very good in the care.

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Review from Aliye M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here he has settled well. He is looked after with respect, caring staff and also patient staff. Also if there is anything to discuss about my dad staff are always there to listen and advise.

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Review from Sonia C (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very difficult to place and needed a great deal of supervision, St Pauls took him when nobody else would take him on and he proved to be quite a challenge from the very first day. I cannot fault the care he received. Their patience, the quality of staff, their kindness and the dignity they
allowed my dad was amazing. I cannot thank them enough for the care they gave my dad from his first day there till his last, I am truly grateful.

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Review from Annette G (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be in a better place. The standard of care has been excellent so far and the staff are dedicated to the resident's wellbeing. I have improved so much since arriving here.

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Review from Lisa (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home for a short period of time but the care, attention, kindness shown made his last few days so much better and relaxing. Can't thank them enough.

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Review from L F (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 5 months in your care. She was very poorly for the last 2 weeks. The staff were so kind and caring towards her. I was kept informed of her wellbeing, if I couldn't go in they would phone me if there were any changes in her condition and the doctors spoke to me also. When she passed away
peacefully in their care, they showed me much kindness, which I thank them all for.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for St Pauls Care Centre is calculated as follows: ( (430 Excellents x 5) + (57 Goods x 4) ) ÷ 487 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager

Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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