St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.9 165 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact St Pauls Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Yasmin Fatima (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is free onsite parking available

St Pauls Care Centre Reviews (165)

Total of 165, showing 41-60
9.9

St Pauls Care Centre has a Review Score of 9.9 (9.883) out of 10, based on 42 reviews in the last 2 years. Over all time St Pauls Care Centre has 165 reviews.

Overall Experience

  • 140
  • 22
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Date Published

165
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Review from Richard M (Son of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went discharged from hospital into the care of St Paul’s Care Centre, Hemel Hempstead in May 2022. She was 94 and broke her arm following a fall. She lost her limited mobility and suffered confusion and delirium while in hospital and was very poorly when she got to St Paul’s. Slowly but surely,
with the excellent care she received from the nurses and carers, she regained some strength, but was never able to regain her mobility. I would like to say how grateful I am to St Paul’s for making my mum's last 15 months of her life so comfortable and give me piece of mind that she was being well cared for. She died peacefully last week. Thank you St Paul’s for all you did for her.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

On behalf of the team at St Pauls, we are very sorry for your loss and appreciate the time you have taken to leave a review. The team will be very grateful. Thank you.

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Review from Neal H (Nephew of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at St Pauls. We chose St Pauls based on the CQC rating and after a site visit, we immediately felt that my aunt would receive the care she deserved. We were not wrong.
All the staff from the nurses to the front desk receptionists were so friendly, professional and supportive.
The communication with us was first class. We were always informed of even the slightest changes in my aunt's circumstances. All the care staff took time to get to know my aunt, her likes and her dislikes so that they could provide the best possible care for her.
We feel so fortunate to have found St Pauls. We feel we could not have provided a better last home for my Aunt. I would also add that the GP surgery associated with St Pauls is first-rate and works extremely closely with both St Pauls and family members.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you so much for taking the time to leave such a heartfelt comment, we truly appreciate your kind words. The team at St Pauls Care Centre will be so pleased to hear that your aunt received professional, supportive and friendly care and that you felt the communication was first-class. Thank you for choosing us.

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Review from K S (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came out of hospital after 4 weeks and was very thin and had pressure sores on one of his feet. He has now been in St Paul's for a few weeks and has put his weight back on. I find the staff caring and attentive and they go out of their way to individualise patient care to get residents back to
their optimal function.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you for your review of St Pauls Care Home, it is greatly appreciated. The staff work hard to deliver person centred care to all residents.

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Review from L G (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot ask for better staff on the 2nd floor; everyone always says hello to you. Any problems with my mother, I am informed straightaway. The building is very clean, and the activities staff do a good job of entertaining the residents. The food is cooked according to residents' needs. I wouldn't
wish my mother to be in another home.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for taking the time to leave such a kind review; we really value your feedback, and the team will be so pleased to hear that your mother is well cared for at St Pauls.

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Review from Russell W (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the care and the staff at St Pauls. Mum is well looked after; she is as content as she could be. The food is good quality. The floor she is on is well-managed, clean and pleasant.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave a review; the team at St Pauls will be pleased to hear your comments.

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Review from E B (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming when I visit my husband. They always interact with him, some of them ensuring they make eye-to-eye contact with him. Their care is compassionate, respectful and considerate, often in very challenging circumstances.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review, we are pleased to hear that you feel the care is compassionate respectful and considerate. Our team at St Pauls take pride in ensuring everyone is treated with dignity and respect.

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Review from S S (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at this home for nearly three years, and in that time, he has had first-class treatment by a wonderful bunch of carers. We have been kept informed about all that has been happening with him. All the staff are very polite and very helpful whenever asked for anything. The staff are very
mindful and spend time with my dad and sit and talk to him. Overall, I couldn't be more happy.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave this lovely review; the team will be pleased to hear your comments. The team are always on hand to provide their support and advice, as all our residents are part of the family.

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Review from Susan S (Wife of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled with the excellent care that my husband is getting. The staff are both professional and kind. They are caring and understanding and also very efficient. I particularly appreciate that the staff are consistent and agency staff are not used. They know my husband well and treat all residents
as individuals. They are patient. The staff listen to me and care about how I feel too. My husband is happy and feels loved and cared for.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you very much for your review; our team will be pleased to hear your comments. They are on hand to answer any questions you may have, and the door is always open to support you.

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Review from David S (Resident) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and professional.
Immediate response to any request.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you very much for your review; our team will be pleased to hear your comments.

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Review from Hannah S (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - from dealing with a complex admission to the provision of support - I could not fault.
Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave us a review; our team appreciate it.

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Review from M B (Niece of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are marvellous, caring and compassionate. The home is so clean, welcoming and managed so well. I am so happy my aunty is so well cared for and in such good hands. Well done, St Pauls and team!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review; our team at St Pauls takes great pride in providing excellent care for your loved ones. They will be pleased to hear how happy your aunty is.

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Review from Martyn E (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93-year-old father was very ill and was rapidly deteriorating. Management at home was becoming difficult for everyone. We made a considered decision in finding him a local nursing home where help was at hand. We chose St Pauls Care Centre. It provided a friendly, warm, safe and clean environment
under an umbrella of well-organised management where he was afforded dignity to the end. He was resigned to dying. He chose his moment to slip away and perhaps did so at St Pauls because he was relaxed. He was well looked after, and we were making regular visits, which will have comforted him and reassured him that everything was in order. Not many of us can hold down a conversation and entertain guests over lunch at the grand old age of 93 in a freshly ironed shirt two days before dying! Thank you so much to everyone at St Pauls.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Firstly our condolences for your loss; our thoughts are with you all. The team at St Pauls will be pleased to hear your feedback that they provided a warm, friendly and safe environment for your father during his time in their care.

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Review from E B (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited my friend when she was moved into St Pauls Care Centre. Over the last two years, I have visited her twice when she was rushed into hospital and in two other nursing homes. Without a doubt, St Pauls has been the most welcoming for visitors. The kindness that staff show in looking
after their visitors, the positive kindness we receive in the reception with a drink of our choice is like 'manna of heaven'! Most importantly, my friend is just a different person, she is more alert and she is eating well and I cannot thank you enough.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for your heartwarming review. Our team truly appreciate your lovely comments and we're so pleased to hear how noticeably well your friend is doing. Our team are grateful.

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Review from H C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose St Pauls Care Centre for my father who had suffered a severe stroke and needed nursing care. Throughout his stay, until his passing away he was treated with compassion and respect. The nursing staff were excellent, support from the care team was well managed and all of the wider staff we came
into contact with were friendly, professional and caring.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Our thoughts are with you. We truly appreciate your review and feel humbled to know that the care your father received was professional and compassionate. It was a privilege to look after him and we wish you and your family the best.

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Review from Albert E (Husband of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff I have been privileged to meet at St Pauls Care Centre have always exhibited the highest degree of capability in the work they do. There is a comfortable atmosphere generated by a friendly staff which benefits both residents and visitors alike. The carers and nursing staff have met all my
requirements for the care of my wife and have always answered my concerns forthrightly and quickly. Sympathy for me, when it is required, is generously given. I have seen first-hand the high quality of care given to my wife and other residents. In my absence, that dedication and skill gives me absolute confidence that she will always be perfectly safe and cared for in the hands of these highly motivated, professional people who work diligently, either singly or in a small team, according to the task presented. The services provided at all levels are of the highest order.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your extremely positive review and kind comments. Our team are passionate about providing the highest level of care with compassion, dignity and respect and will be delighted with the feedback you have given. They are always on hand to help if you require any assistance.

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Review from Christine L (Wife of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to being a resident at St Pauls, my husband was bedbound for 11 weeks. A week after moving into St Pauls, he was walking with a frame - the family were pleased to see him so happy and relaxed every time we visited. He got on really well with the other residents and the staff, who treated everyone
as they would their own family members. I found St Pauls to be such a happy, warm and welcoming place and would not hesitate to recommend it to anyone who may need to look for a place for their relatives.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We thank you so much for your very kind review of our home! It delights us to hear that your husband was happy and relaxed living in our home. Our team will be elated to receive your feedback.
Best regards.

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Review from D L (Stepson of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Paul's Care Centre is superbly established and designed with both residents and staff in mind. The staff from reception, carers, assistants, nurses and maintenance personnel are professional, polite and courteous, where nothing is too much trouble. The standard of hygiene is very good, and the gardens
are well maintained.
My only observation for improvement would be the car park spacing and bays being too small.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review and kind comments. Our team will be delighted with the feedback you have given and are always on hand to help if you require any assistance.

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Review from Sam H (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Pauls for a few months now. She is well looked after by the lovely, friendly staff; they keep myself and family well informed, and at Christmas was even given a gift/present - a lovely, personal touch. She is always clean, and although she cannot express herself, I know she is
happy and content. The rooms are really lovely, and overall a great clean environment. Thank you to all staff.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your kind words about our team and home. We are always here to support you with anything you or Mum may need.

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Review from Eunice K (Wife of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely patient and caring. My husband has vascular dementia and can be very difficult, but they are always so good with him. He still has his manners though, and when he has been difficult, he does apologise! The food is so good as well. We are so lucky that he is well looked after.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your review, Eunice, it is great to hear such lovely feedback regarding our team who are passionate about providing the highest level of care with compassion, dignity and respect.

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Review from L M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother from her existing care home as her needs had become more complicated. At St. Pauls, she was welcomed with a smile, and although she has been a challenge, she is now happy, warm, clean and settled. The staff are endlessly patient and cheerful, and we are never made to feel in
the way when we visit. I would particularly commend the activities programme, which Mum loves.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

It's absolutely lovely to know that mum has settled and is enjoying her time at St Pauls. We appreciate your kind comments about our staff, and our activities team will be thrilled to hear your positive comments about their programme; thank you.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for St Pauls Care Centre is calculated as follows: ( (430 Excellents x 5) + (57 Goods x 4) ) ÷ 487 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.

Sinu

Sinu Vinod

Job Title: Deputy Manager

Joined: 2010

With over 20 years in nursing and care, Sinu Vinod has been a valued part of St Pauls since 2010. Her journey from Senior Care Assistant to Deputy Manager reflects her dedication and expertise, recognised with a Nurse of the Year award in 2023. Sinu is committed to ensuring St Pauls remains a welcoming home where residents receive outstanding, dignified care.

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