Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
Hampden Hall Care Centre is a modern development courtesy of Westgate Healthcare, which makes a significant contribution to care provision in Aylesbury, with up to 120 rooms available.
Though a large facility, Hampden Hall's service is set up to suit the wide ranging needs of the individual, with staff who are skilled in nursing, dementia and intermediate care.
All parts of the residence are kept clean and hygienic, to the standards set out by the Care Quality Commission, and the latest care technology is incorporated wherever carers feel it may benefit the day-to-day lives of service users.
Group: Westgate Healthcare Ltd
Person in charge: Deby O'Hare (Home Manager)
Local Authority / Social Services: Buckinghamshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Admission subject to full prior assessment. Ages 50+.
Single Rooms: 120
Rooms with ensuite WC: 120
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hampden Hall Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Hampden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Hampden Hall Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 35 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.564 for Hampden Hall Care Home is calculated as follows: ( (333 Excellents x 5) + (195 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 550 Ratings = 4.564
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hampden Hall Care Home is based on 35 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 35 Reviews ÷ 24 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hampden Hall Care Home has a Review Score of 9.6 (9.564) from 47 Reviews
Review submitted from a Postal Card by Tracey H (Daughter of Resident) on Thursday 17 May 2018. Relates to March 2018.
My experience with Hampden Hall Care Home spanned three years and it was a very good experience all round. Each member of the team, from reception, office worker, nurse, cleaners and activities providers treated myself and my relative with kindness and compassion. I was welcomed into the home and witnessed my dad being well cared for and his needs being catered to. I would not hesitate to recommend this facility.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by David M (Husband of Resident) on Friday 11 May 2018. Relates to April 2018.
Hampden Hall Care Centre provided wonderful care to my wife during the final years of her life. The staff are dedicated and thoroughly professional. A huge weight was lifted off my shoulders simply knowing she is well looked after.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Y B (Daughter of Resident) on Thursday 10 May 2018.
Care staff were extremely good especially towards the end of my father's life. I was kept informed on all aspects of the care he was receiving.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Nicola P (Daughter of Resident) on Wednesday 9 May 2018. Relates to March 2018.
My Mum spent a couple of years at Hampden Hall. The home itself is light, bright, airy and always clean and tidy. The staff are exceptional. From the moment you walk into the home you are greeted with smiles, care and kindness. As a family, we can't thank all the staff enough for looking after my Mum. We had peace of mind knowing she was safe, very well cared for and treated with dignity and respect. We were always kept up to date with any issues which arose and in the final week of my Mum's life, the staff not only cared for Mum but also showed us such kindness and support for which we will always remember and be extremely grateful for.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Pearl H (Sister of Resident) on Monday 16 April 2018. Relates to January 2018.
None of us like change, but my brother was very reluctant about moving to Hampden Hall Care Centre, but once there was very happy. All the staff were so kind very caring and helpful when my daughter and I made a visit we could see how my brother was looked after and just how hard all the staff worked. He was always clean and smart and happy. Thank you all.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Steve B (Son of Resident) on Friday 13 April 2018. Relates to March 2018.
Whilst my other was a resident she was well looked after and cared for. The staff were attentive and friendly and provided excellent care and dignity.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet B (Daughter of Resident) on Monday 9 April 2018. Relates to January 2018.
During her stay at Hampden Hall, my mother was always treated with dignity and kindness. There was always a friendly atmosphere between residents and staff. The attention Mum received during her end of life care was very kind, with regular visits to her room offering drinks, etc.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by Linda A (Sister of Resident) on Wednesday 4 April 2018. Relates to July 2017.
My brother moved into Hampden Hall in July 2017. I cannot speak highly enough of the care and attention he receives there. The relief of knowing that he safe and happy and well cared for just means so much to us as a family. I visit my brother frequently and I honestly can say I always feel so welcomed, no matter what time of day or night I go. All the staff are so lovely, friendly and welcoming they can't do enough for you. It's like one big family. Hampden Hall and all its staff are very unique and a very special place, home from home. The care and kindness my brother receives is second to none.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by R W (Daughter of Resident) on Tuesday 20 March 2018. Relates to January 2018.
The staff at Hampden Hall are all very kind and caring. My father enjoyed having the company around him as his health was in decline, he was well cared for in a kind and compassionate way.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by S M (Wife of Resident) on Friday 16 March 2018. Relates to January 2018.
I have found the staff very caring and kind. My husband is very happy in the home and certainly enjoys the food. The standard of catering is very high always a choice available and would be prepared to make a sandwich if it was needed. The floor manager is very competent and can usually sort out any problems. All things considered a very good home.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Gladys B (Daughter of Resident) on Tuesday 27 February 2018. Relates to January 2018.
All staff are very helpful and understanding. Family were always informed if need be.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by Susan B (Daughter of Resident) on Saturday 24 February 2018. Relates to February 2018.
Hampden Hall has been excellent during what has been a very difficult time for our family. My 85-year-old father, following a stroke, needed to go into a care home and everyone at Hampden Hall have done all they can to make him as settled and comfortable as possible. The food is exactly the sort of things he would have eaten at home, good old-fashioned cooking, the staff are always friendly and cheerful to him and us and nothing is too much trouble. I would thoroughly recommend this home to anyone who is faced with the same difficult decision that our family was.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by P J (Daughter of Resident) on Wednesday 21 February 2018. Relates to December 2017.
My mother has been cared for at Hampden Hall for 7 and a half years until her death in December 2017. During that time my father, mother-in-law and father-in-law have also been cared for. All received excellent care and attention. Mum was exceptionally well looked after as since her admission she had been unable to do anything for herself, requiring total care. The staff have been brilliant and well lead by the nurse in charge of 2 Floor.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Raymond M (Husband of Resident) on Saturday 27 January 2018. Relates to December 2017.
I was very pleased with the care my wife received. I was always kept up to date with the condition of my wife. All the staff are pleasant and friendly. No communication with the manager over the period of my wife's stay.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Deborah T (Granddaughter of Resident) on Friday 26 January 2018. Relates to January 2018.
Staff are always friendly. Always willing to listen to you.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley T (Daughter of Resident) on Friday 19 January 2018. Relates to December 2017.
Staff are very kind. The food is good, but not a lot of fresh fruit. Lots of activities if residents would like to participate. On the whole very easy going and they also welcome dogs.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Gavin T (Son of Resident) on Tuesday 16 January 2018. Relates to November 2017.
My mother spent the last six months of her life at Hampden Hall. I was impressed throughout by the friendliness and helpfulness of the staff. Communications were excellent - I always received a phone call if there was a problem (unlike the previous two care homes my mother was in) and the lead carer handled the last few weeks of my mother's life with great sensitivity and understanding. Thank you for all your care and assistance during this difficult time.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Brian S (Husband of Resident) on Tuesday 16 January 2018. Relates to December 2017.
With grateful thanks to all the staff at Hampden Hall, and God bless you all.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by P E P (Son of Resident) on Tuesday 16 January 2018. Relates to January 2018.
Reception is always very helpful, staff are nice and look like they always try their best.
All around happy atmosphere.
My father always seems clean and changed, so overall, good.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Donald M (Husband of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Very good service from all staff.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by C I (Daughter of Resident) on Tuesday 16 January 2018. Relates to January 2018.
Staff are friendly and caring. They treat my mother with respect and always make time to chat when they bring her meals or drinks. The food here is excellent. Although my mother chooses not to join in activities, there is always plenty going on. I feel confident that she is being looked after well.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Margaret M (Wife of Resident) on Friday 8 December 2017. Relates to August 2017.
My husband was a resident here for eight years, and from the start we were always aware of how much the staff cared about the residents. We felt able to discuss his problems whenever this was necessary and if issues arose, they were sorted promptly. Everyone knew him by name, from the senior staff to the cleaners and kitchen staff, and all were happy to talk to us when we invited. Nothing was ever too much trouble.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by R P (Daughter of Resident) on Friday 8 December 2017. Relates to November 2017.
When trying to help residents to take part, stimulating should be more one to one.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by C F (Daughter of Resident) on Wednesday 29 November 2017. Relates to September 2017.
I found the care for my mother was very good. All the staff were very kind, caring and very helpful at all times to her.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Rosemary G (Wife of Resident) on Tuesday 31 October 2017. Relates to October 2017.
Very kind, caring staff. Food is good - well presented.
Thought bed linen/covers could be better but room well presented.
Maybe activities could be more to stimulate/involve patients, but appreciate it's not easy due to the mental capacity and physical ability of all patients.
Activity staff are very patient and interactive.
The outdoor BBQ is excellent.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Rosalind C (Friend of Resident) on Tuesday 3 October 2017. Relates to September 2017.
Everyone working here is extremely kind and helpful.
The building is perfect; light, well decorated and very clean.
The atmosphere is calm, with all the staff smiling.
Thank you all very much for such kindness. A perfect care centre.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Sharon D (Daughter of Resident) on Thursday 7 September 2017. Relates to October 2016.
My mum's care has been marvellous to witness. The staff are very caring and kind. Everyone acted in a very prompt timescale if we needed to query anything or ask for something for our mum. Every time I visited I noticed all the residents were very well looked after.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Barbara M (Daughter of Resident) on Wednesday 23 August 2017. Relates to July 2017.
Mum had excellent care under difficult circumstances due to dementia.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Nigel A (Son of Resident) on Wednesday 9 August 2017. Relates to July 2017.
I cannot fault this care home. My mother spent the last 17 months of her life here, receiving 'end of life care' and suffering from dementia.
The home is very well run and best efforts were made by all staff to provide her with excellent care in all respects.
It is clear that staff are very well trained, and that the right kind of 'caring' individuals are recruited and well supervised.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Bronwen C (Daughter of Resident) on Tuesday 1 August 2017. Relates to August 2017.
The staff were always kind and friendly. The home clean and well run. Mum was always happy there. She was kept clean and fresh and treated with kindness and dignity.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by J C (Nephew of Resident) on Tuesday 18 July 2017. Relates to May 2017.
A well-run facility, much improvement after the disgusting carpets had been removed. If anything, the flooring was the worst experience I had ever seen and I should know, I am an authorised Health and Safety Inspector. Otherwise, staff are very good, attentive and my aged aunt didn't know what day of the week it was but nonetheless, I have the utmost admiration for all the staff. Well done. Especially the sister who is a star.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by George S (Husband of Resident) on Monday 10 July 2017. Relates to May 2017.
Excellent care.
Private room.
Allowed own furniture, pictures and ornaments.
Nurses gave visitors the necessary information.
Slings and hoists (for most residents) available.
My only concern was that on the second floor, the door to the fire escape was kept locked - keypad.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Irene M (Daughter of Resident) on Friday 30 June 2017. Relates to May 2017.
My family and I were fully satisfied with the care provided for my mother during two weeks which she spent in Hampden Hall. We were very grateful for this provision which helped to remove the stress from ourselves.
How likely would you be to recommend Hampden Hall Care Home? Likely
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Review submitted from a Postal Card by Tracy S (Daughter of Resident) on Tuesday 27 June 2017. Relates to February 2017.
A very professional and well run nursing home. Very kind and well trained staff. Mum was very happy here.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by J A (Wife of Resident) on Tuesday 13 June 2017. Relates to June 2017.
I feel very fortunate that Hampden Hall is able to meet my husband's care needs, as he has dementia and his behaviour can be very demanding. I always find a warm welcome when I visit. The staff are friendly and cheerful, and the residents treated with respect, dignity, understanding and a huge amount of patience, in what is often a volatile and challenging environment. The unit is very well managed, and I am always kept well informed of any incidents, health issues etc. The communal areas have recently been redecorated and furniture upgraded, making the home look fresh and clean. There is a nice, enclosed garden that residents can access safely. The food is extremely good and plentiful. It is all prepared on the premises, there is a very varied menu with choices, and nutritionists ensure that all needs are catered for. All in all, I find there is a very good atmosphere here, with dedicated staff working well together as a team to provide a high standard of care for the residents.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Angela W (Daughter of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My father stayed at Hampden Hall for a year before he sadly died this February. During his time at Hampden, his medical needs were met brilliantly. In fact, medically, he was more stable than he has been for many years during his long illness. Everyone in the home was very caring and kind. This included the cleaning staff, the reception and admin staff and the kitchen team.
We were always met with a smile and lots of care and concern. As a visitor, this can be so very important, it can be difficult leaving your loved one in a care home and visiting every day but knowing the people were so kind and friendly at Hampden made a real difference. This was especially important to us during Dad's final weeks.
The care and sensitivity of the nursing and care staff were second to none. We were supported and helped and my Dad's needs were kindly met with attention and dignity. For this, we are so very thankful. We felt like part of the family at Hampden Hall. This was important for us and for Dad. Thank you all so much.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Anthony B (Husband of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Very good home. My wife is treated with love and care. Mostly I have always been made very welcome on visiting.
There is a care home far away,
By the name of Hampden Hall,
Where my dear wife has come to stay,
Until God's final call.
God sent some angels from above,
Full of care and full of love,
They saw the need and heard the call,
And came to work at Hampden Hall.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by G D (Son of Resident) on Tuesday 21 March 2017. Relates to March 2017.
A lovely clean well run nursing home that provides my mom with the care and comforts she rightfully deserves. The staff are all very friendly and well trained in their respective jobs. I would not hesitate to recommend this care/nursing home.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by G H (Grandson of Resident) on Friday 10 March 2017. Relates to February 2017.
Really lovely staff. Very helpful.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by S M (Resident) on Friday 23 September 2016. Relates to September 2016.
The standard of care has been first class at all times with the staff without exception ready to do your every wish. There really is nothing I can suggest to be changed in any way. Food generally excellent.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley G (Daughter of Resident) on Monday 5 September 2016. Relates to August 2016.
I have always found all staff very helpful and always willing to help. I had confidence that mum's last year or so would be spent in a safe and caring environment and in her last weeks she received outstanding end of life care- nothing was too much. Also, my brother and myself were attended to in a most considerate way, at a time when it was most required.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Sue (Daughter of Resident) on Thursday 25 August 2016. Relates to July 2016.
Overall a good experience, a happy home, caring staff (extra mile shown on more occasions than not) manager excellent with knowledge of procedures, a great help on the first visit to the home, reception staff open/honest- all staff inc of cleaners polite and helpful, always referring to my father by name. Negative- some staff had problems with spoken English as my father has hearing problems however when I was around this was overcome and was always attended to promptly, their willingness to help and understand was always prominent, the home could do with an update re-carpets but am understanding this is on track for future, once again am very happy my father is under the care of this home.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Vicki (Wife of Resident) on Tuesday 31 May 2016. Relates to April 2016.
My husband hates respite but managed to survive two weeks! The woman who ran the floor was brilliant and they made sure he was in the lounge everyday. There was an "entertainer" singing, talking etc- most of the time and there always seemed to be sufficient staff around. In a lot of homes the staff ratios appear too low, the staff were pro-active and very helpful to me. Am considering getting him back for another break if they have room. Two of the biggest problems are lack of respite places and inability to book in advance.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by M K (Daughter-in-law of Resident) on Monday 4 April 2016. Relates to March 2016.
My mother-in-law was only a resident for 6 days, but in that time she had the best possible care we could of wished for.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by Lynda S (Daughter of Resident) on Thursday 10 March 2016. Relates to December 2015.
My mother was given the best possible care whilst in the home. All the staff were very caring especially one carer who was a great support, and although he was not working the night mum died he came from his room and sat with me.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Postal Card by John H (Son of Resident) on Friday 12 February 2016. Relates to November 2015.
The care at Hampden Hall was exceptional. The staff were attentive, kind and very professional. They quickly built a relationship with my dad and treated him as an individual.I would particularly like to mention two carers for the attention they paid my dad, in addition they were very caring to my mum too on her frequent visits. All of the staff were very good and well managed. I would recommend Hampden Hall Care Centre to other families without reservation.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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Review submitted from a Website Submission by Jackie R (Granddaughter of Resident) on Thursday 10 December 2015. Relates to April 2015.
I cared for my Grandmother for a year, until her illness dictated that I could no longer provide the nursing care she now required. I didn't want to put her into a home, and felt extremely guilty, and as if I had failed her. It didn't take long for me to realise how wrong I was in feeling that way. Every member of staff at Hampden Hall was amazing and couldn't of done any more for her, or my family. Nan always looked happy, clean and well cared for, no matter what time of day myself or family visited her. One of the most important things for me, was that her dignity was kept all her times, as I know this would of been something that she would of wanted. I would highly recommend Hampden Hall. The four and a half months Nan stayed here were fantastic, it meant that I could visit daily and enjoy my time being with her. A huge thank you to all staff that helped look after Nan, and to the Activities Coordinator for all the time he spent chatting to her.
How likely would you be to recommend Hampden Hall Care Home? Extremely Likely
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November 2017
Recipient: Westgate Healthcare Ltd
Date: Friday 10 Nov 2017
There are currently no Care Home Idol entrants who have performed at Hampden Hall Care Home