Hampden Hall Care Home

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB

Hampden Hall Care Centre is a modern development courtesy of Westgate Healthcare, which makes a significant contribution to care provision in Aylesbury, with up to 120 rooms available.

Though a large facility, Hampden Hall's service is set up to suit the wide ranging needs of the individual, with staff who are skilled in nursing, dementia and intermediate care.

All parts of the residence are kept clean and hygienic, to the standards set out by the Care Quality Commission, and the latest care technology is incorporated wherever carers feel it may benefit the day-to-day lives of service users.

Group: Westgate Healthcare Ltd

Person in charge: Deby O'Hare (Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Admission subject to full prior assessment. Ages 50+.

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hampden Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Hampden Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Hampden Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 35 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.564 for Hampden Hall Care Home is calculated as follows: ( (333 Excellents x 5) + (195 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 550 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Home is based on 35 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 35 Reviews ÷ 24 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Hampden Hall Care Home has a Review Score of 9.6 (9.564) from 47 Reviews


Average Ratings

  • Excellent
    29
  • Good
    18
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hampden Hall Care Home?

  • Extremely LIKELY
    39
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hampden Hall Care Home

  • Daughter of Resident/Service User
    21
  • Husband of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • more

My experience with Hampden Hall Care Home spanned three years and it was a very good experience all round. Each member of the team, from reception, office worker, nurse, cleaners and activities providers treated myself and my relative with kindness and compassion. I was welcomed into the home and witnessed my dad being well cared for and his needs being catered to. I would not hesitate to recommend this facility.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Hampden Hall Care Centre provided wonderful care to my wife during the final years of her life. The staff are dedicated and thoroughly professional. A huge weight was lifted off my shoulders simply knowing she is well looked after.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Care staff were extremely good especially towards the end of my father's life. I was kept informed on all aspects of the care he was receiving.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum spent a couple of years at Hampden Hall. The home itself is light, bright, airy and always clean and tidy. The staff are exceptional. From the moment you walk into the home you are greeted with smiles, care and kindness. As a family, we can't thank all the staff enough for looking after my Mum. We had peace of mind knowing she was safe, very well cared for and treated with dignity and respect. We were always kept up to date with any issues which arose and in the final week of my Mum's life, the staff not only cared for Mum but also showed us such kindness and support for which we will always remember and be extremely grateful for.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

None of us like change, but my brother was very reluctant about moving to Hampden Hall Care Centre, but once there was very happy. All the staff were so kind very caring and helpful when my daughter and I made a visit we could see how my brother was looked after and just how hard all the staff worked. He was always clean and smart and happy. Thank you all.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Whilst my other was a resident she was well looked after and cared for. The staff were attentive and friendly and provided excellent care and dignity.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

During her stay at Hampden Hall, my mother was always treated with dignity and kindness. There was always a friendly atmosphere between residents and staff. The attention Mum received during her end of life care was very kind, with regular visits to her room offering drinks, etc.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My brother moved into Hampden Hall in July 2017. I cannot speak highly enough of the care and attention he receives there. The relief of knowing that he safe and happy and well cared for just means so much to us as a family. I visit my brother frequently and I honestly can say I always feel so welcomed, no matter what time of day or night I go. All the staff are so lovely, friendly and welcoming they can't do enough for you. It's like one big family. Hampden Hall and all its staff are very unique and a very special place, home from home. The care and kindness my brother receives is second to none.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff at Hampden Hall are all very kind and caring. My father enjoyed having the company around him as his health was in decline, he was well cared for in a kind and compassionate way.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   4.3 out of 5

I have found the staff very caring and kind. My husband is very happy in the home and certainly enjoys the food. The standard of catering is very high always a choice available and would be prepared to make a sandwich if it was needed. The floor manager is very competent and can usually sort out any problems. All things considered a very good home.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are very helpful and understanding. Family were always informed if need be.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Hampden Hall has been excellent during what has been a very difficult time for our family. My 85-year-old father, following a stroke, needed to go into a care home and everyone at Hampden Hall have done all they can to make him as settled and comfortable as possible. The food is exactly the sort of things he would have eaten at home, good old-fashioned cooking, the staff are always friendly and cheerful to him and us and nothing is too much trouble. I would thoroughly recommend this home to anyone who is faced with the same difficult decision that our family was.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been cared for at Hampden Hall for 7 and a half years until her death in December 2017. During that time my father, mother-in-law and father-in-law have also been cared for. All received excellent care and attention. Mum was exceptionally well looked after as since her admission she had been unable to do anything for herself, requiring total care. The staff have been brilliant and well lead by the nurse in charge of 2 Floor.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I was very pleased with the care my wife received. I was always kept up to date with the condition of my wife. All the staff are pleasant and friendly. No communication with the manager over the period of my wife's stay.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   3.6 out of 5

Staff are always friendly. Always willing to listen to you.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Staff are very kind. The food is good, but not a lot of fresh fruit. Lots of activities if residents would like to participate. On the whole very easy going and they also welcome dogs.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   3.6 out of 5

My mother spent the last six months of her life at Hampden Hall. I was impressed throughout by the friendliness and helpfulness of the staff. Communications were excellent - I always received a phone call if there was a problem (unlike the previous two care homes my mother was in) and the lead carer handled the last few weeks of my mother's life with great sensitivity and understanding. Thank you for all your care and assistance during this difficult time.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   3.8 out of 5

With grateful thanks to all the staff at Hampden Hall, and God bless you all.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Reception is always very helpful, staff are nice and look like they always try their best.

All around happy atmosphere.

My father always seems clean and changed, so overall, good.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   3.8 out of 5

Very good service from all staff.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are friendly and caring. They treat my mother with respect and always make time to chat when they bring her meals or drinks. The food here is excellent. Although my mother chooses not to join in activities, there is always plenty going on. I feel confident that she is being looked after well.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   4 out of 5

My husband was a resident here for eight years, and from the start we were always aware of how much the staff cared about the residents. We felt able to discuss his problems whenever this was necessary and if issues arose, they were sorted promptly. Everyone knew him by name, from the senior staff to the cleaners and kitchen staff, and all were happy to talk to us when we invited. Nothing was ever too much trouble.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When trying to help residents to take part, stimulating should be more one to one.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I found the care for my mother was very good. All the staff were very kind, caring and very helpful at all times to her.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very kind, caring staff. Food is good - well presented.

Thought bed linen/covers could be better but room well presented.

Maybe activities could be more to stimulate/involve patients, but appreciate it's not easy due to the mental capacity and physical ability of all patients.

Activity staff are very patient and interactive.

The outdoor BBQ is excellent.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Everyone working here is extremely kind and helpful.

The building is perfect; light, well decorated and very clean.

The atmosphere is calm, with all the staff smiling.

Thank you all very much for such kindness. A perfect care centre.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum's care has been marvellous to witness. The staff are very caring and kind. Everyone acted in a very prompt timescale if we needed to query anything or ask for something for our mum. Every time I visited I noticed all the residents were very well looked after.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum had excellent care under difficult circumstances due to dementia.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault this care home. My mother spent the last 17 months of her life here, receiving 'end of life care' and suffering from dementia.
The home is very well run and best efforts were made by all staff to provide her with excellent care in all respects.
It is clear that staff are very well trained, and that the right kind of 'caring' individuals are recruited and well supervised.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff were always kind and friendly. The home clean and well run. Mum was always happy there. She was kept clean and fresh and treated with kindness and dignity.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   3.9 out of 5

A well-run facility, much improvement after the disgusting carpets had been removed. If anything, the flooring was the worst experience I had ever seen and I should know, I am an authorised Health and Safety Inspector. Otherwise, staff are very good, attentive and my aged aunt didn't know what day of the week it was but nonetheless, I have the utmost admiration for all the staff. Well done. Especially the sister who is a star.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care.
Private room.
Allowed own furniture, pictures and ornaments.
Nurses gave visitors the necessary information.
Slings and hoists (for most residents) available.
My only concern was that on the second floor, the door to the fire escape was kept locked - keypad.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My family and I were fully satisfied with the care provided for my mother during two weeks which she spent in Hampden Hall. We were very grateful for this provision which helped to remove the stress from ourselves.

How likely would you be to recommend Hampden Hall Care Home? Likely

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Average Rating:   4.1 out of 5

A very professional and well run nursing home. Very kind and well trained staff. Mum was very happy here.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I feel very fortunate that Hampden Hall is able to meet my husband's care needs, as he has dementia and his behaviour can be very demanding. I always find a warm welcome when I visit. The staff are friendly and cheerful, and the residents treated with respect, dignity, understanding and a huge amount of patience, in what is often a volatile and challenging environment. The unit is very well managed, and I am always kept well informed of any incidents, health issues etc. The communal areas have recently been redecorated and furniture upgraded, making the home look fresh and clean. There is a nice, enclosed garden that residents can access safely. The food is extremely good and plentiful. It is all prepared on the premises, there is a very varied menu with choices, and nutritionists ensure that all needs are catered for. All in all, I find there is a very good atmosphere here, with dedicated staff working well together as a team to provide a high standard of care for the residents.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father stayed at Hampden Hall for a year before he sadly died this February. During his time at Hampden, his medical needs were met brilliantly. In fact, medically, he was more stable than he has been for many years during his long illness. Everyone in the home was very caring and kind. This included the cleaning staff, the reception and admin staff and the kitchen team.

We were always met with a smile and lots of care and concern. As a visitor, this can be so very important, it can be difficult leaving your loved one in a care home and visiting every day but knowing the people were so kind and friendly at Hampden made a real difference. This was especially important to us during Dad's final weeks.

The care and sensitivity of the nursing and care staff were second to none. We were supported and helped and my Dad's needs were kindly met with attention and dignity. For this, we are so very thankful. We felt like part of the family at Hampden Hall. This was important for us and for Dad. Thank you all so much.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very good home. My wife is treated with love and care. Mostly I have always been made very welcome on visiting.

There is a care home far away,
By the name of Hampden Hall,
Where my dear wife has come to stay,
Until God's final call.

God sent some angels from above,
Full of care and full of love,
They saw the need and heard the call,
And came to work at Hampden Hall.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A lovely clean well run nursing home that provides my mom with the care and comforts she rightfully deserves. The staff are all very friendly and well trained in their respective jobs. I would not hesitate to recommend this care/nursing home.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Really lovely staff. Very helpful.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The standard of care has been first class at all times with the staff without exception ready to do your every wish. There really is nothing I can suggest to be changed in any way. Food generally excellent.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have always found all staff very helpful and always willing to help. I had confidence that mum's last year or so would be spent in a safe and caring environment and in her last weeks she received outstanding end of life care- nothing was too much. Also, my brother and myself were attended to in a most considerate way, at a time when it was most required.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Overall a good experience, a happy home, caring staff (extra mile shown on more occasions than not) manager excellent with knowledge of procedures, a great help on the first visit to the home, reception staff open/honest- all staff inc of cleaners polite and helpful, always referring to my father by name. Negative- some staff had problems with spoken English as my father has hearing problems however when I was around this was overcome and was always attended to promptly, their willingness to help and understand was always prominent, the home could do with an update re-carpets but am understanding this is on track for future, once again am very happy my father is under the care of this home.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband hates respite but managed to survive two weeks! The woman who ran the floor was brilliant and they made sure he was in the lounge everyday. There was an "entertainer" singing, talking etc- most of the time and there always seemed to be sufficient staff around. In a lot of homes the staff ratios appear too low, the staff were pro-active and very helpful to me. Am considering getting him back for another break if they have room. Two of the biggest problems are lack of respite places and inability to book in advance.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother-in-law was only a resident for 6 days, but in that time she had the best possible care we could of wished for.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother was given the best possible care whilst in the home. All the staff were very caring especially one carer who was a great support, and although he was not working the night mum died he came from his room and sat with me.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care at Hampden Hall was exceptional. The staff were attentive, kind and very professional. They quickly built a relationship with my dad and treated him as an individual.I would particularly like to mention two carers for the attention they paid my dad, in addition they were very caring to my mum too on her frequent visits. All of the staff were very good and well managed. I would recommend Hampden Hall Care Centre to other families without reservation.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I cared for my Grandmother for a year, until her illness dictated that I could no longer provide the nursing care she now required. I didn't want to put her into a home, and felt extremely guilty, and as if I had failed her. It didn't take long for me to realise how wrong I was in feeling that way. Every member of staff at Hampden Hall was amazing and couldn't of done any more for her, or my family. Nan always looked happy, clean and well cared for, no matter what time of day myself or family visited her. One of the most important things for me, was that her dignity was kept all her times, as I know this would of been something that she would of wanted. I would highly recommend Hampden Hall. The four and a half months Nan stayed here were fantastic, it meant that I could visit daily and enjoy my time being with her. A huge thank you to all staff that helped look after Nan, and to the Activities Coordinator for all the time he spent chatting to her.

How likely would you be to recommend Hampden Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

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