Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 192 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Hampden Hall Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Juliana Mensah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is private parking available for Hampden Hall Care Centre.

Hampden Hall Care Centre Reviews (192)

9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.872) out of 10, based on 47 reviews in the last 2 years.
Over all time Hampden Hall Care Centre has 192 reviews.

Overall Experience
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Date Published
  • 192
  • 8
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  • 47
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Reviewer Connection to Hampden Hall Care Centre
  • 74
  • 31
  • 20
  • 16
  • 7
  • 6
  • 5
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
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  • 1
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Total of 192, showing 61-80
Review from C H (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Hampden Hall for 7 weeks. After her initial apprehension and anxiety of leaving her own home, where she lived alone, she is now thriving - making new friends and taking part in activities. This month was Mum's birthday and the home laid on a tea party for her, she felt very special.
Thanks so much to the staff at Hampden Hall - they are an extremely caring, considerate and friendly bunch!
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words, it is great to hear Mum is thriving and making new friends, the team at Hampden Hall will be pleased to hear your wonderful comments.

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Review from Sharon S (Power of Attorney of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to ask social services to find 24x7 care for our 92-year-old friend who is suffering with pancreatic cancer. We are overwhelmed by the environment, activities, and personal service provided by the whole team at Hampden Hall. We couldn’t have left our precious friend in better hands. Such a
well run care home staffed by incredibly caring, compassionate people.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

The team at Hampden Hall are grateful for your kind comments and are always available to provide support, care, love and respect at such a difficult time. Our thoughts are with you all.

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Review from W C (Granddaughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly rate the majority of staff that I have interacted with during the time my loved one has been in Hampden Hall.
I would love it if the staff had a little more knowledge on the current situation of my loved one as I sometimes have to ask a few people before I find someone who knows what the latest
is.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your review, we have contacted the management team at Hampden Hall Care Centre who will update the team.

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Review from S T (Son of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and professional care of my mother for the last three and a half months of her life. Wonderful comfort and dignity.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your wonderful comments regarding the care your mother received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.

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Review from Mandy C (Niece of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my uncle only enjoyed a brief stay with you, we were both heartened by the care and empathy he received. We noted that someone had taken the time to trim his nails which had been sadly neglected in his hospital stay.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your lovely comments regarding our care and support for your uncle. It was our pleasure caring for your uncle, and our team are grateful for your review.

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Review from Lesley A (Son-in-law of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The receptionist always greens us with a smile and welcome. She knows our names and who we have to come to visit after the first visit. The staff seem to enjoy their work. At any time you can approach and enjoy their work. At any time you can approach them, they are helpful. The family member we visit
always looks well cared for and respected which must be difficult as they have dementia. The home is clean and quiet and does not have unpleasant odours.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Wonderful, thank you for your review, it is lovely to hear that you are always greeted with a smile and welcome. Our team will be thrilled to know they are recognised for their work, care and dedication.

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Review from L M (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's bee a very good stay for my mum at Hampden Hall Care Centre staff are very helpful and caring. My mum was very happy during the stay, she had put on a few pounds in weight. Thanks for all your support. Love from all the family.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words regarding our team at Hampden Hall. We are pleased to know that Mum was very happy during her stay with us.

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Review from Pauline H (Wife of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good reception area and personnel. Inconsistency with dressing my husband, especially if he isn't well ie has a chest infection. I would like him to have his vest on in winter, and a cardigan or long-sleeved top, sometimes he only has a short-sleeved shirt on. Otherwise, I am satisfied with his
well-being.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

We thank you for your review and are happy to hear that you are pleased with our care. We also regret to hear your concerns, which we have flagged to the management team at Hampden Hall Care Centre, who, if not already, will contact you with immediate effect. Thank you.

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Review from Ian B (Husband of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've only been impressed with Hampden Hall Care Centre. The building itself is always spotless, the food is really good and most of all, the staff are brilliant. My wife is a resident here and she has been looked after amazingly well, I would recommend Hampden Hall to anyone.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words, it means a lot to our team at Hampden Hall to get such positive feedback.

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Review from Doreen C (Niece of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely delighted with the cleanliness and professional staff looking after my aunty. Everyone is very helpful and kind.
Always found my aunty to be well looked after and clean. Beautiful place and lovely surrounds.
Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind words, the team take great pride in ensuring all residents receive the highest level of care, it is wonderful to hear you are delighted that your Aunty is cared for in a professional manner.

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Review from Anne U (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing nursing home. The care and attention to my mum has been amazing, the entertainment team are wonderful. Everyone is so friendly. Would definitely recommend this beautiful home to anyone.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review. We are humbled to know that you love our home as much as we do! Our team, who work passionately looking after our residents, will be pleased to hear your kind comments. It is truly appreciated.

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Review from C C (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is run by very professional, caring staff. The care home is immaculate, clean and well decorated - a very pleasant environment for your family member. Having looked hard for a care home for my father I was really pleased to find a place for him at Hampden Hall Care Centre.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Wonderful comments, we're truly humbled to hear that you are incredibly pleased with our home and team, and it is always a pleasure looking after dad.

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Review from M C (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good quality care with lots of communication to family really appreciate the weekly video calls. As I live a long way from the home.
Nice clean environment.
Excellent food.
Very caring staff.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Lovely review. Thank you for your comments about our home and generous rating. It is much appreciated, and we are glad you are all-round happy with the care and facilities at our home.

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Review from K O (Son of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home has been used to support DTA process. Mum is comfortable but it did take a while to settle her in and staff didn't understand the request about clothes washing.
Care Mum has received is good she hasn't done any activities, her choice. she has lost some clothing. Staff seem helpful and want to
do what they can. A lot of residents on one floor did surprise me.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review of our home. We appreciate your comments. Please let us know if there is anything we can do further to support mum while she is with us. Best.

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Review from Anna H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum was accepted by Hampden Hall Care Centre was a good day. The staff are amazing, care shows in their faces.
The nursing tea, are amazing always keeping us informed.
No one wants a parent to be put in care but we are so happy that Mum is in Hampden Hall and being shown so much love and
respect and keeping her dignity.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Wonderful, thank you for your very warm review. Our staff will be thrilled to know they are recognised for their work, care and dedication. We wish you and your family the best.

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Review from Sheila S (Wife of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful, some doing a very difficult job under difficult times with the virus etc. Always had time to help when a problem came up.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Hello Sheila, thank you for your kind review. Agreed, and our staff are passionate about caring for others; we are fortunate to have a great team.

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Review from Matthew B (Son of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t have been happier and more appreciative of the wonderful care the manager and her team provided to our mum, who was a resident of Hampden Hall for 13 weeks receiving end of life care. Whilst moving into the home to receive specialist medical care and 24/7 support when she became too ill
to be cared for at home wasn’t what any of her family really wanted, it was the best thing we did, and mum agreed. We shall be especially grateful for the sensitivity, professionalism and care shown to the family when Mum did leave us, this care made a very difficult and emotional time that little bit easier to deal with.
To Jo, Kaja and the rest of the team in Pine Unit - thank you for everything.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Please accept our dearest condolences. We're thankful for the opportunity to meet and care for Mum. Thank you for your very kind review of our home and team at Pine Unit.

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Review from Maureen G (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am well pleased with the care that my husband s getting. I am particularly pleased with the well-being team and grateful for all their help. They help with the difficulty of WhatsApp calls. They are always cheerful and very patient, also the staff on reception and all the carers and nurses.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review. We're pleased to hear that you are happy with the level of care we are providing your husband. Our Well-being Team will be very happy to learn that they are doing a great job assisting with calls and making the process seamless and positive for you. We wish you and your family the best.

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Review from Sarah S (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We relocated our mum from another care home in early June 22 to be closer to family. In the short time she stayed at Hampden Hall, all staff and management were welcoming, kind, caring, friendly and efficient to both Mum and her daughters. Sadly Mum passed away during her second week, and we were able
to stay with her during the night and were supplied with anything we needed - food, drink, comfort and friendship.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Our condolences on your loss. We truly appreciate your lovely review of our home and team. It was a pleasure looking after mum, and we wish you and your family the best.

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Review from Alexandra C (Daughter of Resident) published on 5 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my mum's birthday today, and the home did a lovely tea party for her. We were invited, they made sure the time worked for us, and they made her a lovely cake. There were decorations, music and some dancing for those that fancied it. It made my mum feel special, and it's so nice that Hampden Hall
could provide a happy time for her under difficult circumstances.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your lovely review. We're pleased to hear mum enjoyed her birthday at our home, and we wish you and mum many more beautiful memories.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Hampden Hall Care Centre is calculated as follows: ( (485 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 553 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampden Hall Care Centre to verify any information. View our terms and conditions. Hampden Hall Care Centre has an Enhanced Service - more info.