Hampden Hall Care Centre

All the staff were wonderful.

In all aspects I have found the care wonderful. The staff are so very kind both to residents and family members.

All staff are very polite and have to deal with difficult patients like my partner.

Very clean, lovely staff. All staff are very kind and considerate.

I found this care home very pleasant, very clean with fantastic staff. The staff kept me well informed on my mother's health, both physical and mental, this was a very difficult time for me and my late brother and the worst time for my mother. I don't think the home could have done any more in this difficult illness my mother was suffering from. I thank all the staff involved in my mother's care. Thank you all.

I enjoyed a lovely spa bath; they gave me a lovely hair wash. It made me feel happy to be alive. The room had a lovely smell in it, and the staff were pleasant.

I always dreaded needing the services of a nursing home but now having had my wife cared for by the first floor team. I only have praise for their care and diligence.

The staff are very pleasant and caring. My dad needed a shave and he wouldn't let anyone apart from my mum shave him, but he was happy for one of the members of the staff to shave him. He si always clean and happy. They had a country and western BBQ, with lots of singing and everyone enjoyed themselves. The food looks tasty and well-presented.

My brother has only been a resident for a couple of weeks. He has settled in well. I am very happy with the care he is receiving. All the staff I've come across have been helpful and always have a smile to greet me. Many thanks.

My husband has just moved into Hampden Hall after transferring from 2 years care in another home. He has vascular dementia and Alzheimer's and is only 72 years old. Since his move he seems more relaxed and I feel the care he is now having is so much better. The staff are very caring and attentive and I can see a difference in his behaviour. He is joining in with the activities and I am confident he is getting excellent care. I cannot believe how much better this is for all the family.

Thank you so much.

The whole team truly care for their residents and when leaving Mum I know she continues to get the very best care.

Cannot find one fault.

The building and room is lovely. The activities amazing. I was surprised at how efficient everything was and would recommend this residential home to others.

My mother has been in the care of Hampden Hall Care Centre on Cedar Unit since January 2018. In all this time the kindness and level of care has been exemplary. The whole team are very gentle with her and are clearly very fortunate that her last years have been there.

From reception to carers and nursing, I could not believe how friendly and helpful they were.

Simply excellent is fitting for all my experiences at Hampden Hall Care Centre. The staff are friendly, courteous and attentive. I have only experienced kind and courteous correspondence and telephone calls. Hampden Hall is clean, bright and tastefully furnished. I can rest assured my father is in excellent care. Thank you. I didn't complete the last three ratings as I am not sure of these, but I presume they would be excellent too.

My elderly Father has been here following a stroke which had left him physically and mentally impaired. The care he has received has been wonderful. The staff are so helpful and caring. They had a party for his 90th birthday and hold many other activities. They encourage Dad to join in and bring him into the lounge area. The home is kept spotlessly clean and is decorated nicely. They are also very caring and thoughtful towards his visitors, offering us cups of tea etc when it can be quite difficult to see your Dad like that. They keep me well informed on his medical condition too. Very happy with the home.

Hampden Hall Care Centre, we felt very lucky we were offered this clean, friendly, caring home for our beloved bed bound 98-year-old Mum. She was fed, helped to drink, in fact, everything. Always dressed in clean clothes, she was showered and her hair done with patience and care. She didn't like being messed about. Nursing care was also super, I was always kept informed, and steps were always taken to receive doctors' advice when needed. Food was prepared for her needs, snacks and drinks were plentiful. Mum didn't use the social side, wasn't conscious enough while there. On many occasions, the activities staff sat with me asking how they could include her in anything. Housekeeping amazing again very friendly. Laundry was dealt with, clothing always came back. An unmarked blanket she went in with was again washed and found when asked. I never saw any dirt/dust. Toilet for visitors kept beautifully clean, as Mum's room was. Maintenance amazing, mum's pictures, wall bracket for TV tuned and set up. Again nothing too much trouble,

The care and support given to my friend was exemplary - I could not have wished for more in his final chapter. Every staff member who came into contact with him was so kind and caring. Hampden Hall is a beautiful home, so well-appointed, bright and cheerful. I cannot recommend it highly enough. Thank you.