Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 192 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Hampden Hall Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Juliana Mensah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • There is private parking available for Hampden Hall Care Centre.

Hampden Hall Care Centre Reviews (192)

9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.872) out of 10, based on 47 reviews in the last 2 years.
Over all time Hampden Hall Care Centre has 192 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hampden Hall Care Centre
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Total of 192, showing 81-100
Review from Jo C (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum made the decision to move in late 2021, having decided she was ready to give up her house. After visiting five different homes in the area my sister and I agreed that Hampden Hall Care Centre offered the best and liveliest environment for Mum, and she really liked the atmosphere and facilities when
we took her for a visit. Being purpose-built means the rooms are a good size and she could take a lot of her own belongings with her. Despite a Covid-19lockdown over Christmas, with no visitors, she was rarely bored and the staff on the second floor took good care of her. We were also very impressed with the GP service who work with the care centre, who were much better than Mum's previous GP. The only thing we would change would be to add more activities and trips out, but we know this was not possible during Mum's stay due to Covid-19. Mum died in hospital in April following a very short, unexpected illness and the staff were amazingly supportive. We just wish she could have been there for longer.
Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Firstly, we are very sorry for your loss, and our team feels very privileged to have met her. Thank you for sharing your lovely experience of our home, our staff and our services. We appreciate the time you took to provide your feedback and are flattered by your kind details and the personal additions you incorporated. We wish you the best.

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Review from L S (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found as a family that Dad is being cared for by a very dedicated group of carers. We are regularly informed as to Dads progress and have nothing but praise. Thanks to all that care for him. So, as a family, we highly recommend Hampden Hall Care Centre.
Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you very much for your kind words and for taking the time to submit this review. The manager and care team at Hampden Hall Care Centre will be thrilled to read your feedback about the care they provide your Dad. It is our pleasure to ensure your Dad receives the highest standard of care within our home. We are always here to support you and your family, too. Best wishes, Cara

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Review from Alan N (Son of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered a stroke at the end of September and, after time in hospital, she was transferred to Hampden Hall Care Centre for end of life care. Having worked in a hospice, I consider that the care given to my mother, and the staff's care of me, was of equal standard. Communication with all staff
was outstanding and nothing was too much trouble for them. Although the outcome was very sad for me and my family, it was made easier to bear because my mother was cared for so well and in a very calm and quiet setting.
I shall be forever grateful.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

We offer our deepest sympathies to you and your family for your loss. We appreciate your feedback regarding our care standards and team members. It is lovely to hear that your experience with us is positive, although we’re sure it may have been a difficult time for you, and we feel honoured to have looked after your mother.

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Review from E S (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was discharged for assessment to Hampden Hall Care Centre in June during Covid. She is in isolation for two weeks so I couldn't visit her. However, the staff were very professional when I phoned.
I was delighted on the standards at the home when I visited, and my mother settled in happily
very quickly. She is now a permanent resident and is very happy. The standard of care is exemplary the home is comfortable and the staff very caring. I am so relieved it turned out well.
Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave us this lovely review. The team at Hampden Hall Care Centre will be delighted with your feedback. We are thrilled to hear your mother is happy at the home and had settled in nicely. We are here to support you and your mother with anything you need. Best wishes, Cara.

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Review from J V (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are genuinely caring and do their utmost to make my father happy. The well-being team have been superb at enabling Dads remote family to communicate regularly via video etc. Everybody we came across, from the reception desk to cleaners, is friendly and helpful. I am so comforted knowing
my dad is well looked after in pleasant surroundings.
Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to post such a kind review, our team will be very grateful for your feedback. We are delighted to hear that you and your dad feel comforted in our care. Our team will be there to support you both with anything you may need. Best wishes, Cara

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Review from Sharon B (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot think the staff on Birch unit for the total care and dedication and affection shown to my mother for the past four years that she has been residing at Hampden Hall Care Centre. Always treated both my mum, dad and us as a family with so much respect and dignity.
The staff will always have
a special place in my heart for the love and kindness given to Mum. Thank you.
Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Dear Sharon, thank you for leaving us this incredibly lovely review. Your kind words are greatly appreciated by our family, and your family will always have a special place in our hearts too. We are here to support you with anything you may need. Best wishes, Cara

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Review from J S (Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is absolutely delightful especially the vegetables. All staff tried to please me and were kind and I trusted them. I felt very safe. Unit managers came and checked on me daily to ensure I was happy.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

We are incredibly grateful for your review. Our kitchen staff and care team will be pleased to hear that you were impressed with the level of service provided and you felt safe. Thanks again.

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Review from Kevin T (Son of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my Mum - (dementia care).
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you, Kevin, for your very kind ratings and feedback! We're so pleased to know that you've given our care five stars, and we're glad to know that mum is enjoying her time with us.

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Review from Gary M (Son of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the level of care to be of a very high standard. Also, the staff are 100% efficient at their work roles. Nice clean conditions in the care home, genuinely I would have no problem recommending Hampden Hall Care Centre in the future. Many thanks.
Reply from Sophia, Head Office at Hampden Hall Care Centre

Dear Gary, thank you for leaving us a review. We are so glad to hear of your positive experience with Hampden Hall and we will pass your feedback onto the manager and her team. Best wishes, Westgate Healthcare

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Review from Carol B (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you Hampden Hall for all the love and dedication you give my mum, and especially the care. I know she is so happy and contented which means so much to me. You all do such an amazing job. It is so appreciated. Thank you for everything you do.
Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Carol, thank you for leaving us such a lovely review and we are delighted to hear of the love and dedication your mother is receiving from our team at Hampden Hall. We will pass your feedback onto all the team. Best wishes, Westgate Healthcare

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Review from Janet P (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care and consideration shown to both my mum and myself extremely thoughtful and friendly. Any contact made with the home has always been professional and responsive, calls are returned and messages passed on. Mum's comfort and care is very well considered and tailored to her very specific
needs. My mum has always vowed she would not go into a care home but has not once complained or been unhappy.
Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Janet, thank you for taking the time to leave us a review and for providing such positive feedback. We are glad to hear how happy both you and your mother have been with the care received at Hampden Hall. We will pass your feedback onto Juliana and her team. Best wishes, Westgate Healthcare

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Review from A B (Son-in-law of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for at Hampden Hall for the past 16 months. The care that she has received over this period has given her the quality of life and personal contentment that she deserves in her final years. Thank you all so much.
Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Thank you so much for your review, and we are so glad to hear how happy your mother-in-law has been at Hampden Hall. We will pass your feedback onto all the team. Best wishes, Westgate Healthcare

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Review from Robert W (Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Hampden Hall as I was not able to cope at home. I am very happy with this decision. The staff are all lovely, the girls on the first floor are brilliant, they all treat me with dignity and respect. Great facilities, very big lounge and cinema room. Fish and chips are the best and all food
is tasty.
Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Robert, we are so glad to hear you are enjoying your time at Hampden Hall, and thank you for taking the time to leave us a review. We agree the fish and chips are hard to beat! We will pass on your lovely feedback to the home manager and her team. Best wishes, Westgate Healthcare

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Review from Nicola H (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the most taxing of times, during the end of life period for my mother, the staff at Hampden Hall Care Centre could not have been more empathic, caring and extraordinarily kind to both my mother and I.
Whilst my mother may have only been at Hampden Hall for a short space of time, it was the best
place for her to spend her last days. The rooms are clean, light and airy and nothing is too much trouble - even locating an Alexa to play Tom Jones ( a fellow 'welshy').
My mother was dealt with, with respect and dignity, spoken to politely and quietly and always given a choice in any activity undertaken from being fed food she liked (changing it if she didn't) to moving her to ensure she was comfortable.
I cannot recommend Hampden Hall Care Centre enough.
Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Nicola, please accept our condolences for your mother's passing, and thank you for taking the time to leave us your feedback. We are so pleased to hear that your mother was happy and comfortable while receiving end of life care at Hampden Hall. We will ensure your comments are passed onto the manager and all of her team. Best wishes, Westgate Healthcare

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Review from E Z (Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very well person-centred care home with good staff, both nurses and carers. Well lead, everyone is kind and caring. A very safe home that focuses on individual needs, dignity, respect and confidentiality.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you for your very kind, candid review! It’s truly appreciated, best wishes.

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Review from Peter M (Son-in-law of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident of Hampden Hall for four years until her death earlier this month. During this period of time, we visited her at least once a week until the pandemic. During this time we were never less than impressed and delighted with the exemplary standard of care provided by the
staff at Hampden Hall and by the professionalism and dedication. As visiting relatives, my wife and I were always made to feel welcome by the staff at reception, and by the care staff on her floor. They were always ready to share information about her state of health and any care issues which had arisen, and they were equally open to our ideas, suggestions and concerns. They also kept us fully informed by telephone when necessary. With the easing of restrictions, we were able to visit her shortly before her death and the necessary testing and protective measures were managed very professionally. I would certainly recommend Hampden Hall as a first-class care centre.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Please accept our dearest condolences for the loss of your mother-in-law. We appreciate and thank you for taking the time to review our service. We are delighted to learn that you were impressed by our exemplary standards of care and would like to thank you for your kind ratings and candid review of our home.

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Review from J S (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care delivered here is very good. Staff are patient and offering all the time necessary. I am not a fussy eater but the food here is enjoyable and I like it. The cleaning staff are extremely good and they clean my room daily. All staff are very pleasant and helpful on the First Floor.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

It's wonderful to hear your positive feedback about your experience at our home! We're very pleased to know that our staff have left a good impression and that you're enjoying your time with us, thank you.

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Review from Jean B (Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am perfectly content living here. I can do what I want to do including going out for a walk most days. I am lucky in that I have a pleasant, larger than average room. I do join in some activities but am perfectly happy on my own doing puzzles, reading, and watching television.
Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you for your kind review. It's lovely to hear that you're enjoying your time at our home, and we appreciate that you've detailed some personal points. If you have any improvements that we can make to our home, please know that we value your ideas and feedback regarding our service, best wishes.

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Review from Sarah B (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Hampden Hall are all lovely caring people who look after my mother in very difficult circumstances. They offer compassion to her in her current condition and help to keep her safe and well.
Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

This really means a lot to all of the team here at Hampden Hall in these challenging times. Thank you so much for your lovely feedback about our home and the compassionate care that your mother is receiving.

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Review from Gilly S (Sister of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampden Hall is a wonderful care home that truly respects its residents and goes the extra mile. The staff are outstanding - every one of them - they work together to support their residents' needs like one big family. During my brother's stay at the home from June 2019 to August 2020 he was extremely
well cared for and nothing was too much trouble. I was really pleased I moved him to Hampden Hall. The way they handled the pandemic under such extreme circumstances should also be commended. They locked down and took extra precautions long before the rest of the country to protect their residents and staff and quickly adapted to ensure residents could video call family members to stay connected. When restrictions were eased they arranged visits outside under a gazebo. To be this adaptable so quickly and professionally is a mark of how passionate they are about their residents and I would not hesitate to recommend Hampden Hall to anyone looking for a care home for their loved one.
Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you so much for taking the time to leave such a lovely review about Hampden Hall Care Centre. It was an absolute pleasure to have your brother stay with us and your kind words about your experience really do mean a lot to all of the team - I will be sure to let them know and thank you once again for your great review!

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Hampden Hall Care Centre is calculated as follows: ( (485 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 553 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampden Hall Care Centre to verify any information. View our terms and conditions. Hampden Hall Care Centre has an Enhanced Service - more info.