Care Homes Owned by Stag Care Group in London

My mother has been permanently resident at Nightingale House since September 2022. She is extremely happy and contented there thanks to the kindness of the staff. Nightingale House has strong links with the local community in Twickenham. Local charities are frequent visitors who organise activities tailored for the elderly which are greatly enjoyed by the residents. The Manager keeps me fully informed about my mother's progress and any issues that arise from time to time. I have no hesitation to recommend Nightingale House as a comfortable and welcoming home for elderly people who are no longer able to live on their own.

My Godmother was at Nightingale Home from the end of 2021 till her death in February 2026. She could no longer stay at home as her dementia was advancing. From the start, she was very happy at the home and was wonderfully cared for right till the end. The staff are warm, caring, attentive and full of joy and fun. They made her feel as though she was at home, and made her last years of life the very best that they could be. I felt as though she was among family, and will be forever grateful for the love and support that she received from all the staff. The home was always bustling and full of life, and I never found my Godmother sitting alone or unattended. The location and building are also lovely- they have a wonderful garden, and it is a well-looked after Victorian building with large windows looking out onto a quiet residential street. I often enjoyed walking around the neighbourhood with my Godmother when she was still mobile, and later on in a wheelchair. A fabulous home!

My mother always seems content and happy when I visit. I am always kept informed of what has been going on. It was nice to hear about the St. Patrick's Day celebrations and how my mum enjoyed a glass of stout! Staff are all fantastic.

Limited staff even if when questioned the say it is sufficient

I visited Nightingale House several times between January and March 2026. The staff team were most welcoming and accommodating. My overall impression was one of warmth and friendliness, every effort has been made to make residents feel wanted and needed. My good old friend was taken into Nightingale at short notice directly from hospital, so staff had to work extra hard to learn about the background story of life. This to some extent I could provide. Since living at the home my friend has gradually settled in and become less agitated.

My mother has been a resident since October 2019, since residing at the care home her physical and mental state has improved dramatically. Upon my visits I find my mother to be very calm, content and happy, the staff are exceptionally professional, kind and caring. I count my mother and my family extremely fortunate to have secured a residency at the Nightingale care home and we are extremely grateful to all the staff for the support and care they provide to my mother and all the residence.

Thank you!

My mother has been in Nightingale House about a year now as she suffers from dementia. From the start we have noticed that all the staff, without exception, are extremely caring and proficient. This has given me great comfort knowing that my mother is taken care of and is treated with dignity. It was initially a trial for 8 weeks and it was not what we had initially selected. However, we are so happy that events have turned out as they have and that she is a permanent placement at Nightingale House. Thank you once again to the whole Nightingale House team!

The manager and deputy manager were particularly good at communicating with the family. For that, I will be forever thankful.

Always found the staff at Meera care home to be hospitable and professional. Although she is not able to join into the activities, one of the staff members always makes a huge effort to try to get my grandma involved, and on some occasions shes agreed she always enjoys the activities provided.

Mum lived with me in a busy household for over 7 years. After breaking her hip and a month in hospital her dementia escalated. It was with a heavy heart that I realised it was not the best choice to keep her at home. She was no longer able to manage stairs, was sleeping most of the day and unable to be left alone. Having visited 3 other care homes I entered Nightingale House and knew within 10 minutes that it was the right place for mum. The staff are all so lovely and care so much about each and every resident. Mum is thriving and doing so much more than she was at home. The food is very good and she's starting to put on a much needed bit of weight. She hasn't once asked to 'come home'. She is very content and settled. I have no concerns about her living with her lovely new family, she's in the best care home and we were so lucky that they were able to accommodate her. Our family is a close one and we all visit regularly and we feel very welcome by everyone. Thank you.

My grandmother became a resident of Nightingale House in January 2025 after living with my mum for eight years. We were so worried she would be sad to leave home, but we could not have been happier with how she has settled in at Nightingale House. The staff are exceptional, so kind, friendly and have us feeling so confident that Grandma is in the best place. She literally looks like a new woman. After spending days alone at home while everyone is at work, she is now surrounded by the most attentive staff, all day, every day. Thank you so much.

We go to visit her and she is always in someone else's clothes and shoes. Staff are told and their attitude is 'I don't know check with manager', ask manager and she always replies with 'it's a problem with laundry'. Ongoing issue for three years and no solution has been found. It's very sad to see her identity being lost whilst she has been there.

If anyone is looking for a care home for a loved one I would highly recommend Nightingale House. I couldn't fault them at all.

The facilities are simple but comfortable, and the building is within a short walk from Twickenham High Street.

Nightingale House has an excellent manager and a lovely group of staff. The environment is very caring and supportive and my aunt is very comfortable there - many thanks to the whole team!

I am very happy with the care my mum gets from the staff, who are very attentive and I am very impressed with the home, which is always clean, inviting and fit for purpose. The addition of the events coordinator is a great asset, with all the activities she arranges for the residents. The summer BBQ was a particularly nice idea.

The above staff always popped in to say hello and have a quick chat with her. The main carer has got a heart of gold. His care was genuine. Mum loved him. The best part was there was this lovely carer who stayed with her holding her hands till the end of her passing. I cannot thank her enough. I am not allowed to mention names but I am sure the individuals know who I mean. I take this opportunity to thank the Manager and all her team for all they have done. It can be busy sometimes but look out for each other. That is what teamwork is all about. GOD BLESS YOU ALL.

I greatly appreciate all the care and conscientious support given to my uncle in Nightingale. This review is mainly to recognise the wonderful team there. Too many to name all, and everyone does such a great job in what is very hard work. I am constantly in awe of the positivity and compassion they show.

The home could do with some updating.