Care Homes Owned by Stag Care Group in London

pleased to see that my mother has settled in very well and is very happy within herself. The communication from management and the team is brilliant, they keep us informed and up to date with anything relating to my mother's care.
I am extremely grateful and satisfied with the care my mother receives. It's very reassuring to know my mother is happy and safe.
Thank you!

initially a trial for 8 weeks and it was not what we had initially selected. However, we are so happy that events have turned out as they have and that she is a permanent placement at Nightingale House. Thank you once again to the whole Nightingale House team!

be left alone. Having visited 3 other care homes I entered Nightingale House and knew within 10 minutes that it was the right place for mum. The staff are all so lovely and care so much about each and every resident. Mum is thriving and doing so much more than she was at home. The food is very good and she's starting to put on a much needed bit of weight. She hasn't once asked to 'come home'. She is very content and settled. I have no concerns about her living with her lovely new family, she's in the best care home and we were so lucky that they were able to accommodate her. Our family is a close one and we all visit regularly and we feel very welcome by everyone. Thank you.

us feeling so confident that Grandma is in the best place. She literally looks like a new woman. After spending days alone at home while everyone is at work, she is now surrounded by the most attentive staff, all day, every day. Thank you so much.

blamed laundry service. Everything we have taken for my aunt to keep in her room has gone missing, even down to her undergarments.
I have made several complaints but all that gets said is 'we will check with laundry'.
We have labelled the clothing with permanent ink, clothing labels and markers. Yet all her clothes have gone missing.
We go to visit her and she is always in someone else's clothes and shoes. Staff are told and their attitude is 'I don't know check with manager', ask manager and she always replies with 'it's a problem with laundry'. Ongoing issue for three years and no solution has been found. It's very sad to see her identity being lost whilst she has been there.

he had everything he needed. They also made me feel very welcome when I went to visit. He had a lovely day when they did a bank holiday BBQ and put on an amazing spread of food, with a singer and everyone was dancing.
If anyone is looking for a care home for a loved one I would highly recommend Nightingale House. I couldn't fault them at all.

and the building is within a short walk from Twickenham High Street.

was a particularly nice idea.

tidy.
The above staff always popped in to say hello and have a quick chat with her. The main carer has got a heart of gold. His care was genuine. Mum loved him. The best part was there was this lovely carer who stayed with her holding her hands till the end of her passing. I cannot thank her enough. I am not allowed to mention names but I am sure the individuals know who I mean. I take this opportunity to thank the Manager and all her team for all they have done. It can be busy sometimes but look out for each other. That is what teamwork is all about. GOD BLESS YOU ALL.

of residents, by Stag Care, the Nightingale House and especially staff. The BBQ was an extremely happy event, blessed by lovely weather, where all the residents and guests were made to feel welcome, truly an all-inclusive social event.
Events such as this, coupled with the excellent and consistent care for my mother's health and well-being ensure the highest quality of life for my mother and the other residents.
I and my family are immensely grateful for all the care home does for my mother especially the extra events such as the BBQ, which make such a difference and require staff to work even harder than they do normally.

the catering is brilliant.

show.

her often and receive pictures of her, all of which help us to remain close.
The home could do with some updating.