Care Homes Owned by Ballagh Care Ltd in Essex

My mum has settled well into the care home and praises the care provided by the staff who she says are 'lovely'. I have only observed good care with empathy and sensitivity to the residents. There are no issues with us arriving to visit without notice. The staff are always very welcoming.

An excellent standard of care from all staff. Great communication with family and a very supportive approach. We felt very confident about the level of expertise and kindness from all if the staff and it was a safe and empathetic environment.

Winsford House has a homely, family feel. Staff are always friendly and welcoming, I see the same staff on my visits which is reassuring. My mother has been here for three years now and I know she is happy and well cared for.

My husband has been going to Winsford House for several months now for day care. When we arrive we are greeted by a staff member with a big smile and the offer of a cooked breakfast for my husband. I pick him up late afternoon and he has usually taken part in the activities that have been happening that day. He is always pleased to see me but is very happy with the time he spends there. Very happy wife, I can go and have a day to myself without worrying that I am going to get a phone call saying he is unsettled. Well done to all at Winsford.

All the staff are amazing, patient, happy, polite, cannot fault them,

Well done everyone

Was my dad's birthday and Zoe and the team went out of their way to ensure it was a special day. Friends and family were able to gather in a comfortable space and celebrate. My dad had a fresh haircut and was (as always) clean shaven. Special thanks to Jodie to making a cake and providing refreshments. She is a real asset to the team. All the team treat my dad with care and respect and although he can be quiet at times I know he always welcomes their chats.

Always greeted with a smile. Atmosphere very happy. A very clean + tidy home. Staff very welcoming, as a visitor able to have a chat about my friend. She now has a smile on her face when I go and see her

It's very reassuring to know Mum is happy and well cared for, and I really appreciate everything the staff do for her.

I have encountered many care homes in my professional capacity but at Gairloch House they really do "care". Not just for the residents but for the whole family.

Everything @ Cavendish has improved significantly since the change management operations were enacted in January 2026. My mum's good health and well-being are noticeable, communications are better the staff are excellent and the seniors have put in extra effort to lead their team through changes. I always look forward to seeing all the staff and residents when I go in. I live 3hr drive away and now have trust and confidence in the whole team to be able to pull back a little. Mum has a busy schedule now. The fact that she doesn't need me so much anymore is testament to all Cavendish staff

Thank you to everyone at The Cavendish for your dedication and professionalism. You make a real difference every day, and we would wholeheartedly recommend The Cavendish to anyone looking for exceptional dementia care.

Marked food down a little as sometimes food is luke warm and bits cold (veg). Some food items can be on the cheap side i e. sausages

I find this care home to be a happy place. Residents like it here and they could not be looked after any better, Staff are always in attendance and genuinely care for the people in their care and are always happy. Even when all our young great grandchildren turned up for Grandads birthday was played with, they had a great time

My friend has been in care now for a year but only in Gairloch House since Nov 2025. He has settled in and when asked if he likes living there he always replies yes he does. He gets on with staff and management. As he suffers from dementia he can sometimes be a bit difficult but staff are always on hand polite and caring. He does spend most of his time in his room but that seems to be what he wants to do, he also is allowed into the garden and has a cigarette which he enjoys so this care home is ticking all boxes for his needs so I have no worries of his well being.

I cannot thank the staff at Cavendish enough for all they do for my father. He has late stage dementia and over the past few weeks has declined very quickly. Their care and attention have been incredible. The manager has gone above and beyond to ensure he is comfortable and keeps us up to date with his daily needs.

My mum has lived in this care home for the past 18 months. I cannot recommend this care home enough. She is very well looked after and happy. The staff are lovely and kind, nothing is too much trouble.

Visited multiple times and greeted with a smile and offered a tea or coffee. They came in to check on patient a few times while I have been in and assisted on her needs. Very grateful she is in safe, caring hands.

No fault at all across all areas.

Always greeted with a smile and "hello", would you like a drink? Since my husband has been in Winsford House, he has put on weight. He seems very cheerful. He's always clean and tidy, and well looked after. The thing you notice too, as you walk in, is that there is no smell of urine as in the other homes. If I need advice or to speak to the manageress, she's always willing to listen and to help and suggest, if possible. It's a great place for my husband, and I would not want him to go anywhere else.