Care Homes Owned by Fernbrook Care Homes Ltd

I had to ask them to fix on my second visit as it had not been touched, she has had several falls and now have just been told she had blisters from hot tea on her body , she is notable to walk or talk and this is negligible.

residents and that their aim is to make the rest of their life no matter how long or short count and to be lived with dignity. I found the standard of care to be of an exceptionally high standard and would recommend this nursing home to prospective residents with no hesitation.

care team, particularly the Nursing Manager of the Home, did everything she could possibly do for my Aunt and I could see what great care went into looking after her during her final years. I will be forever grateful for what they did for my Aunt. and Every time I visited I always felt extremely welcomed. I found all the staff very friendly, and pleasant and treated me with respect. Even the maintenance and office staff.

comfortable. Would definitely recommend.

independently. Sadly my first impression was correct, in the short time Dad was at Boscombe, the carers said he was lactose intolerant (he isn’t) and wouldn’t allow him milk or dairy products, they put sweets or biscuits given to him by visitors, out of his reach and told me not bring them for him. I noticed my father becoming confused (he does not have dementia) and flagged that he may have an infection, it took several days for this to be acted on and he became more confused. Dad’s time there ended when he broke a hip after an unwitnessed fall, in his room. The A&E doctor said he had a UTI and Hyponatremia. Dad did not return and is now well cared for at a different care home.

House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

the staff invoked her and all the residents with daily exercises and stimulation, she was taken out on many occasions for shopping and local excursions, making many new friends, she went into care after nearly a month in hospital following severe breathing difficulties and needed to be cared for on a 24/7 basis.
The whole staff there are an example to the nursing care system for genuine support and love of their residents and relatives alike.
Thank you all for looking after and making my mother's last years as comfortable as possible!

negative - shows you shouldn’t judge a book by its cover! Over time the penny dropped how fantastic the real care actually was. The manager runs a tight ship with her team of nurses and care assistants. Time spent on one to one feeding slowly but greatly improved her risk feeding and soon she was back on puréed solids and drinks.
Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

and get better, and she seems much happier in this relaxed and comfortable environment.

I would certainly recommend this Nursing Home as an excellent place to friends and relatives.

Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.

good care even when we could not be there. A big thank you to all staff who cared for my late Dad.