Fernbrook House

My Mother came to stay at Fernbrook following a 2 week stay in hospital in April 2021. She had advanced vascular dementia and had reached the point that care at home with her family was no longer an option. She was discharged from hospital in to Fernbrooks care. While in hospital she had developed heel ulcers , which as a type 2diabetic , confined to bed would be extremely difficult to heal. She received the most amazing care at Fernbrook under Lillian's direction and her heels healed up from being ungradable. An incredible result. We as a family, cannot express enough ,the amazing love and care my Mum received at Fernbrook. She was so happy in the 4.5 years she spent there. Diane made sure Mum was included in everything even though she was nursed in bed and not mobile. Mum sadly passed away in November 2025. The Fernbrook family supported us too. The care and love shown to Mum throughout her stay was outstanding. We will be forever grateful.

My husband came to live at Fernbrook House in Sept last year, in all honesty my initial impression of the building was concern as it looked very run down but once I met everyone there my fears and worries just washed away. The nursing is 10 out of 10 and I've come to love all of the staff who are so caring and make me feel that I have nothing to worry about. My husband is safe and cared for and I feel so grateful to have found Fernbrook which is my second home now as I visit daily.

I visit this home on a regular basis to see the special staff who cared for my wife for over three and a half years. While it is true my wife died in 2024 she had the best of care from some of the most caring people I have ever met, which is why I still visit to this and will continue as long as I am able.

My aunt has been in this care home for some years now and has deteriorated, I had visited her not long after she had moved in to this place to find her in bed in the middle of the day with a badly swollen knee and the staff couldn't tell me how she done this , also plug socket hanging out of wall which I had to ask them to fix on my second visit as it had not been touched, she has had several falls and now have just been told she had blisters from hot tea on her body , she is notable to walk or talk and this is negligible.

My god-mother was given the best quality care, support, respect and advice during her stay and indeed all of us as family equally relieved support, friendship and it is with thanks to them that she has progressed so well after coming out of hospital. All the staff work extremely hard and truly Fernbrook House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

Our friend was discharged to Fernbrook just over a year ago after suffering a few strokes, and since arriving, we have experienced nothing but the best from the staff team in terms of passion and care. They really enjoy their jobs - evidenced by their longevity of service, and because they are happy, they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

When my stepfather was discharged from hospital to Fernbrook following a major stroke, I was hesitant about the nursing home as they didn’t have a website, hence it was difficult to find reviews or get any information on the home. My stepfather’s stay was only for two weeks, during which I was unable to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

I cannot praise this care home highly enough and would recommend it to anyone looking for a place where their loved one will be looked after and cherished. When searching for a home for my partner originally I was lulled into a false sense of security by the ridiculous untrue blurb on certain websites and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

Thank you all for looking after and making my mother's last years as comfortable as possible!

Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

The Management, Nurses and Care staff at Fernbrook Nursing Home are such friendly, warm and very caring people. My Mother is a resident at the home, having had 3 weeks prior to this in Southend Hospital with an infection. All the staff have actively engaged and encouraged my Mother to eat and drink and get better, and she seems much happier in this relaxed and comfortable environment.

I would certainly recommend this Nursing Home as an excellent place to friends and relatives.

Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.

Very reassuring arrival during a difficult time. Caring staff. Including management and care nurses. Nice room, super care overall. My Dad was very happy with the room, the lovely staff, overall atmosphere pretty much to the end. It meant a lot to my sister and I and Dads many friends that he was in good care even when we could not be there. A big thank you to all staff who cared for my late Dad.