Fernbrook House

House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

the staff invoked her and all the residents with daily exercises and stimulation, she was taken out on many occasions for shopping and local excursions, making many new friends, she went into care after nearly a month in hospital following severe breathing difficulties and needed to be cared for on a 24/7 basis.
The whole staff there are an example to the nursing care system for genuine support and love of their residents and relatives alike.
Thank you all for looking after and making my mother's last years as comfortable as possible!

negative - shows you shouldn’t judge a book by its cover! Over time the penny dropped how fantastic the real care actually was. The manager runs a tight ship with her team of nurses and care assistants. Time spent on one to one feeding slowly but greatly improved her risk feeding and soon she was back on puréed solids and drinks.
Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

and get better, and she seems much happier in this relaxed and comfortable environment.

I would certainly recommend this Nursing Home as an excellent place to friends and relatives.

Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.

good care even when we could not be there. A big thank you to all staff who cared for my late Dad.