What types of Care is Fernbrook House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fernbrook House have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Fernbrook House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fernbrook House to the centre of Southend-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Fernbrook House care home, 37/47 Fernbrook Avenue, Southend-on-Sea, Essex SS1 2QW

Review from David R (Husband of Resident) published on 17 March 2026 Submitted via Website • Report

Overall Experience

I visit this home on a regular basis to see the special staff who cared for my wife for over three and a half years. While it is true my wife died in 2024 she had the best of care from some of the most caring people I have ever met, which is why I still visit to this and will continue as long as I am

able.

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Review from T C (Niece of Resident) published on 4 February 2026 Submitted via Website • Report

Overall Experience

My aunt has been in this care home for some years now and has deteriorated, I had visited her not long after she had moved in to this place to find her in bed in the middle of the day with a badly swollen knee and the staff couldn't tell me how she done this , also plug socket hanging out of wall which

I had to ask them to fix on my second visit as it had not been touched, she has had several falls and now have just been told she had blisters from hot tea on her body , she is notable to walk or talk and this is negligible.

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Review from Emma J (Relative of Resident) published on 18 July 2023 Submitted via Website • Report

Overall Experience

My god-mother was given the best quality care, support, respect and advice during her stay and indeed all of us as family equally relieved support, friendship and it is with thanks to them that she has progressed so well after coming out of hospital. All the staff work extremely hard and truly Fernbrook

House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

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Review from Fern P (Friend of Resident) published on 11 November 2022 Submitted via Website • Report

Overall Experience

Our friend was discharged to Fernbrook just over a year ago after suffering a few strokes, and since arriving, we have experienced nothing but the best from the staff team in terms of passion and care. They really enjoy their jobs - evidenced by their longevity of service, and because they are happy,

they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

Reply from Lilian Kufa, Manager at Fernbrook HouseThank you for such a lovely review, we are so pleased you are happy with the care your loved one is receiving. We try hard as a team to create a happy and caring environment whilst delivering person-centred care, it's always heartwarming to hear that we are succeeding and that it is appreciated.

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Review from Samantha C (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report

Overall Experience

When my stepfather was discharged from hospital to Fernbrook following a major stroke, I was hesitant about the nursing home as they didn’t have a website, hence it was difficult to find reviews or get any information on the home. My stepfather’s stay was only for two weeks, during which I was unable

to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

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Review from Trevor G (Partner of Resident) published on 28 July 2021 Submitted via Website • Report

Overall Experience

I cannot praise this care home highly enough and would recommend it to anyone looking for a place where their loved one will be looked after and cherished. When searching for a home for my partner originally I was lulled into a false sense of security by the ridiculous untrue blurb on certain websites

and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

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Review from Symon B (Son of Resident) published on 3 March 2020 Submitted via Website • Report

Overall Experience

Fernbrook House was a real home for my late mother, who resided there for well over a year before she sadly, passed away in hospital in January 2020.
All the staff there are amazing visiting her in hospital unknowingly, on her last day of life.
She was made to feel very welcome and loved living there,

the staff invoked her and all the residents with daily exercises and stimulation, she was taken out on many occasions for shopping and local excursions, making many new friends, she went into care after nearly a month in hospital following severe breathing difficulties and needed to be cared for on a 24/7 basis.
The whole staff there are an example to the nursing care system for genuine support and love of their residents and relatives alike.
Thank you all for looking after and making my mother's last years as comfortable as possible!

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Review from Richard W (Son-in-law of Resident) published on 24 July 2019 Submitted via Website • Report

Overall Experience

My mother-in-law arrived over three years ago in a right pickle as a temporary step-down from SUH with advanced dementia, sepsis, bed-bound, risk-feeding (she’d forgotten how to swallow) and grade 4 pressure sores along with various other issues.
Our initial ‘first impressions’ of Fernbrook were

negative - shows you shouldn’t judge a book by its cover! Over time the penny dropped how fantastic the real care actually was. The manager runs a tight ship with her team of nurses and care assistants. Time spent on one to one feeding slowly but greatly improved her risk feeding and soon she was back on puréed solids and drinks.
Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

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Review from Andy L (Son of Resident) published on 10 August 2017 Submitted via Website • Report

Overall Experience

The Management, Nurses and Care staff at Fernbrook Nursing Home are such friendly, warm and very caring people. My Mother is a resident at the home, having had 3 weeks prior to this in Southend Hospital with an infection. All the staff have actively engaged and encouraged my Mother to eat and drink

and get better, and she seems much happier in this relaxed and comfortable environment.

I would certainly recommend this Nursing Home as an excellent place to friends and relatives.

Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.

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Review from Annette B (Daughter of Resident) published on 2 March 2017 Submitted via Website • Report

Overall Experience

Very reassuring arrival during a difficult time. Caring staff. Including management and care nurses. Nice room, super care overall. My Dad was very happy with the room, the lovely staff, overall atmosphere pretty much to the end. It meant a lot to my sister and I and Dads many friends that he was in

good care even when we could not be there. A big thank you to all staff who cared for my late Dad.