Caldwell Group Ltd in Hampshire | 2 Care Homes

Review of
The Firs
from P B (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report

Overall Experience

My Mum has resided at The Firs for a few months and has settled in well. The lovely staff are warm, welcoming with a caring manner and no question is too silly. There is an open-door policy, and it never feels inconvenient when we pop in. It's especially lovely that we can take my little granddaughter

in, she's welcomed by all and there's always a spark in Mum's eyes when she sees her.
Mum transferred directly from hospital care to The Firs and although her dementia is worsening, we have seen an improvement in her wellbeing, she is eating regularly and being looked after extremely well. She enjoys the food and comments on how delicious it is, particularly the puddings. Mum takes part in various activities and is socialising every day, rather than staying in her room, which is wonderful.
The Firs is a small care home with good facilities, a family-friendly atmosphere providing efficient, effective and personalised care. Our family are very happy The Firs is a 'good fit' for Mum.

Reply from Kerry Colbourne, Manager at The Firs

Thank you for the lovely comments, I will feed these back to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from S M (Sister of Resident) published on 16 July 2024 Submitted via Postal Card • Report

Overall Experience

I have found the care provided for my brother to be generally good. During the occasional visit, I have noted that he was unshaven. This, of course, could be a result of his behaviour/attitude. He seems to be very keen on puddings and not too keen on savoury. It would be helpful if the staff could encourage/support

him in losing a few pounds. I think it would be beneficial for him to get outside more, even if it was just to the garden. A day trip would be even better.
Despite being very busy, the staff make an effort to provide a warm and welcoming atmosphere during visits. A couple of extra staff would be helpful in increasing the conviviality even further. He recently suffered a fall on the care home drive, not a fault of the staff, indeed they should be commended for promptly calling the emergency services and myself and endeavouring to care for him as best they could in the circumstances.

Reply from Kerry Colbourne, Manager at The Firs

Thank you for sharing your valuable feedback with us. I would appreciate it if you could spare some time to discuss your comments with me further to enable us to make sure we are providing the best care and service. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from F H (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report

Overall Experience

My mum has been in their care since March 2022 and has been comfortable, warm and entertained. All her needs are catered for and to my surprise, she doesn't stay in her room but sits in the various spaces in their communal area. I think this shows how much thought is put into each resident and their

specific requirements.
I live close by and visit regularly unannounced and have always had a friendly welcome.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from A L (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report

Overall Experience

My father moved into The Firs approximately 8 weeks ago. We are amazed by the change in him, he is eating well and tells us the meals are lovely. He has gained a little weight and has his colour back and has told us the staff treat him like a King. Our opinion of The Firs so far is positive and we are

happy that he has settled so easily thanks to the staff and management.

Reply from Kerry Colbourne, Manager at The Firs

Thank you for the lovely compliments, I will feed this back to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from Pauline P (Wife of Resident) published on 7 May 2024 Submitted via Postal Card • Report

Overall Experience

The Firs treat my husband like one of the family. Nothing is too much trouble and I feel so much better knowing that he is being looked after so well. I'm so glad I chose The Firs.

Reply from Kerry Colbourne, Manager at The Firs

Thank you for the lovely review Pauline, I will pass your comments on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from E J (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report

Overall Experience

I attended the Christmas pantomime held for residents, family and friends. The staff were welcoming and communal areas were decorated, offering a homely festive ambience. The chef provided an ample and varied buffet, excellent. The residents participated in the panto responses, seeming to enjoy the

experience. Staff were attentive and engaged well with residents. As a family, we are happy with the home The Firs have provided her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from Michael M (Brother-in-law of Resident) published on 27 December 2022 Submitted via Postal Card • Report

Overall Experience

My brother-in-law has been a resident since August 2022. He has settled in well with the help of the caring and helpful staff. We attended the Christmas party today and it was heartening to see the effort the staff had gone to. They made the day fun and really enjoyable for all the residents. The food

was excellent and bountiful. It is clearly evident that the staff are hardworking and caring. They know all the residents as individuals and treat them accordingly. The Firs has a warm, welcoming and caring atmosphere.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from John W (Son of Resident) published on 15 December 2022 Submitted via Postal Card • Report

Overall Experience

Dad has been at The Firs since 3rd February 2022. He has settled in well. I am able to visit any day and take him out of the home. Since he has been staying at The Firs he manages to continue his routines very well. All the staff have an excellent attitude and he is in a very happy place.

Reply from Kerry Colbourne, Manager at The Firs

Thank you for taking the time to complete a review of the home and your lovely comments, I will pass these on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from Sarah J (Daughter-in-law of Resident) published on 1 July 2022 Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and helpful. we are kept well informed on any changes with Mum. Mum is well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from Robert F (Son of Resident) published on 26 June 2022 Submitted via Postal Card • Report

Overall Experience

Cannot fault the care my dad has received from the excellent team who are friendly and accommodating to visitors. As you can see from the categories, we are very impressed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from B L (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report

Overall Experience

It is always such a difficult decision for anyone to have to make to put a relative in a care home. Between myself and Social Services, that decision had to be made on behalf of my mum. Unfortunately, she has dementia and for her own safety and wellbeing, moved into The Firs last August. From my first

visit being shown around by a member of the staff, I knew The Firs would be the best place for her and that if she was in the right state of mind, she would have chosen for herself. I cannot fault the staff, the whole team are extremely helpful, caring and compassionate. This is definitely not a job that I would be able to do! I do feel reassured knowing that my mum receives the care and attention that she needs and deserves.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Firs
from Ian L (Son of Resident) published on 5 March 2022 Submitted via Website • Report

Overall Experience

My dad lived at The Firs for two and a half years. During that time he received excellent care from the hard-working staff there. More than that, the staff went out of their way to accommodate my mum who visited him and were always friendly and considerate. During the pandemic, the staff and the owner

were fantastic. All families were kept up to date via zoom meetings and there was not a single case or death at the home due to Covid. We were able to ‘see’ Dad via video calls and they kept the residents safe, well looked after and opened up visiting just as soon as they were able. The well-being of the residents has always appeared to be their top concern and I cannot recommend this home highly enough. A heartfelt thank you from myself and on behalf of my parents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from S J (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report

Overall Experience

The Oaks has provided excellent, sensitive care to my mother, who has Alzheimer's/Dementia. The staff are always friendly, courteous and professional, and my mother is obviously happy, healthy and very well cared for.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Thank you so much for taking the time to give us a review. It is great to know that you are happy with your mum's care. We can not wait till we can have more visits and spend more time in the garden.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from Donna W (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report

Overall Experience

Everything has always been run very smoothly as far as I have been able to see over the past difficult months with the Covid restrictions in place. I am kept up to date with everything by email and telephone. All staff have always been friendly and attentive. My mother appears to be very happy at The

Oaks and is very well cared for. The new visiting procedures with all the restrictions are very well organised.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Thank you for your kind words, Donna. We are pleased you are happy with your mum's care and look forward to being able to return to some normality.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from Rosalind S (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report

Overall Experience

Mum has now lived at The Oaks for nearly two years and in all that time but particularly in the last year I have been so impressed with the care and support she has received from all the team. Communication throughout the pandemic has been excellent.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Hi Ros, thank you for your kind review. We really appreciate the feedback. We look forward to the day we can restart our coffee mornings.
Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from Emma B T (Daughter of Resident) published on 15 October 2020 Submitted via Website • Report

Overall Experience

My father has been at The Oaks since January 2020. With their warm welcome, he settled in very quickly. The care has been exceptional. The staff are very friendly and patient. He says he is well looked after and enjoys the company. He was particularly touched by a birthday tea which was arranged for

his 89th birthday.
The home have been extremely careful to reduce the risk of Covid. Though periods of shut down have meant I have been unable to visit at times, we have been kept up to date. Regular zoom meetings with the Managing Director and home managers have kept us informed with current information and opportunity to ask questions. Arrangements were made for garden visits with access to a garden room when the risk was lower. This was very much appreciated.
The catering is excellent and my father always says the food is very good.
I am reassured that my father is in good hands.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Thank you so much for taking the time to give us a review, we really appreciate it. We are so glad he has settled so well and has fond memories.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from Mark H (Son of Resident) published on 15 October 2020 Submitted via Website • Report

Overall Experience

October has been another busy, worrying and stressful time for all the staff at The Oaks; as if they haven't done enough this year. As ever, they do everything they can to keep the residents safe, something they have been hugely successful at this year. Without their commitment - not taking foreign

holidays, complying with all the regulations in the wider community as well as the home, laundering their uniforms at the end of every shift, and putting their residents front and centre of all they do. Their reward - and heaven knows they deserve one - is that there have been no cases of infection amongst the residents nor, as of the most recent update, amongst the staff. And despite how tired and stressed they all must be, they keep a fine sense of humour and are great morale booster. And of course, they have to do all the things they would normally do for the residents (and doubtless their own families) as well. These are heroines and I thank them most warmly.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Thank you so much for taking the time to give us a review, we really appreciate it. Your words are so kind, I will be sure to pass them onto the staff. We look forward to being able to welcome you all back as soon as we can.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Oaks Care Home
from Linda S (Niece of Resident) published on 15 October 2020 Submitted via Website • Report

Overall Experience

The Oaks was recommended to me when looking for respite care for my Aunt. Circumstances changed and permanent care was later required - my Aunt cannot speak highly enough of the staff, especially under the current difficult climate. I have also found the staff to be helpful and for the most time, kind.

Reply from Alex Woodfine, Deputy Manager at The Oaks Care Home

Thank you so much for taking the time to give us a review, we really appreciate it. Our residents happiness and safety is so important to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Caldwell Group Ltd in Hampshire

Caldwell Group Ltd Locations in Hampshire (2)

Caldwell Group Ltd Reviews in Hampshire (18)

Reviews posted for members of Caldwell Group Ltd

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Firs

The Oaks Care Home

The Oaks Care Home

The Oaks Care Home

The Oaks Care Home

The Oaks Care Home

The Oaks Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers