Care Homes Owned by Portsmouth City Council

care and respect has an enormous benefit not only to Mum but also to myself and my husband. All the staff are extremely caring and we are so grateful to you all.

this home. I could not ask for anything better.

and content. All I want is for my mum to be happy and safe, Shearwater provides me with that surety.

that my Husband receives first-class nursing and personal care in a well-maintained nursing home.
Thank you to all Harry Sotnick Nursing Home Staff.

welcomed warmly by all staff when I visited and was very pleased with how her medical needs were met. I had visited several homes before and made the decision to accept this place as the staff answered all my numerous queries really well. Thank you so much for giving my mother both caring and comfortable last days.

and dignity.
We thank you all.

a problem in the 15 months mum has been there.

compassion, care and most of al respect of Mum's dementia and other demanding health issues. The staff at all levels are approachable and it never amazes me, however stressful my visit is, the support is amazing. Thank you to all staff at Harry Sotnick.

laid out and being purpose built all the rooms are light, well laid out and homely. If like us you've visited numerous homes to see what they're like, it will come as a welcome surprise. Non of these dark and dingy rooms in converted old houses. There are themed rooms, a coffee room, numerous dining/social rooms, kitchens, central lobby, gardens and a main activities room.
All staff are friendly, caring and helpful. It's not taken long to become friends with them and feel like part of a community. I already treat the kitchens as my own, making tea or coffee whenever I fancy. If you encounter any problems, just mention it and it gets sorted. Feedback is important and always welcome.

that The manager and the team have been making starting to take effect. The new decoration and themed rooms are a lovely touch and should give some of the residents pleasure visiting them. Also on each weekly visit now I can see the benefit of a more settled team who clearly work well together. In particular, I wanted to say how impressed I have been with the way one of the team who is the main 1 to 1 career for my relative works. She has a lovely attitude and clearly takes a huge amount of time to try and engage the resident who clearly responds well to her. I have spent quite a bit of time talking to her and asking about my relative and she clearly knows her well. It is nice to know that while it is not a nice thing to need 1 to 1 care, that this member of the team (and I am sure others who I don't see) are working hard to make life more enjoyable. Knowing the difficulties of dealing with my relative this is not an easy job. I have also fed this back to the manager to pass on to the team member. It's easy to be quick to complain, but we shouldn't forget to say thank you or well done. I would also like to add that every time I visit the home and unit it looks very clean and tidy, thanks to the cleaning team. And I would finally like to say that the food is consistently of a very high standard. It looks and smells appetising and the menus are clearly chosen with the age group of residents in mind. So thank you to the team, we appreciate the hard work Looking after our relatives. Thank you to the team. The efforts over the last few weeks and months are appreciated.

mile. When I go to see my wife she is beautifully dressed with the attention to her hair and personal appearance that she would have done herself in the past.
She is happy, relaxed, clean and given every opportunity to do what she wants to do. If she fancies a lie in, so be it; if she wants to move all the furniture around and "tidy up" the place, then she is allowed to do so. (And we'll put it all back afterwards)
The food is superb, with a good choice and plenty of flavour and beautifully presented, Even those with puréed diets have it presented as a gourmet course not simply a pile of brown/green sludge.
Even though there are 6 units, my wife is known by all the staff and everyone of them makes the effort to say "hello" when they see her and try to engage her in conversation. It may only be brief, but she isn't ignored when passed. I include in this all the cleaners, the kitchen and laundry staff.
Any time I want to talk to someone, whether it be a carer, nurse, cleaner or management, I feel totally at ease doing so, and believe my issues are listened to and taken on board.