Care Homes Owned by Portsmouth City Council

I would just like to say a big thank you to all the staff at Harry's for looking after my Mum so well. Watching someone you love so much suffering from dementia is the most dreadful thing to have to watch and can have quite a detrimental effect on your own health. Knowing that Mum is treated with such care and respect has an enormous benefit not only to Mum but also to myself and my husband. All the staff are extremely caring and we are so grateful to you all.

I would highly recommend this home. I could not ask for anything better.

I live a long way away so my sister picks up most of the support for my mum, but whenever I visit she is always happy, clean and content. All I want is for my mum to be happy and safe, Shearwater provides me with that surety.

Thank you to all Harry Sotnick Nursing Home Staff.

My mother spent the last couple of weeks of her life in a lovely sunny room, with a homely feel and a large window. From her bed, she could see outside and as soon as she arrived from another unit, she relaxed. The staff were welcoming, and interested in her life and how to make her comfortable. I was welcomed warmly by all staff when I visited and was very pleased with how her medical needs were met. I had visited several homes before and made the decision to accept this place as the staff answered all my numerous queries really well. Thank you so much for giving my mother both caring and comfortable last days.

We thank you all.

I am impressed with the care given to my mother. She is well looked after at Shearwater. The staff are very patient and kind.

We are there 3 or 4 times a week and never had a problem in the 15 months mum has been there.

Mum has been at the home for 3 1/2 years now. Although it might not be the ideal situation for or a daughter to see their 91-year-old mother be in, I feel it is the best environment for her. I know she is well looked after, is safe, eats well and is part of an extended family due to the staff showing compassion, care and most of al respect of Mum's dementia and other demanding health issues. The staff at all levels are approachable and it never amazes me, however stressful my visit is, the support is amazing. Thank you to all staff at Harry Sotnick.

All staff are friendly, caring and helpful. It's not taken long to become friends with them and feel like part of a community. I already treat the kitchens as my own, making tea or coffee whenever I fancy. If you encounter any problems, just mention it and it gets sorted. Feedback is important and always welcome.

Shearwater have an amazing empathy in the caring of their clients. Always clean tidy and professional. The staff always treated my mother with the utmost respect and encouragement, myself and my family would have no hesitation in recommending Shearwater. Many thanks to you all.

As a relative of a resident I am well aware of the difficulties the home has faced over recent months. So it was nice to have a very positive visit yesterday. It was really clear how much hard work has gone on both where it can be seen and in the background. I was really impressed to see the changes that The manager and the team have been making starting to take effect. The new decoration and themed rooms are a lovely touch and should give some of the residents pleasure visiting them. Also on each weekly visit now I can see the benefit of a more settled team who clearly work well together. In particular, I wanted to say how impressed I have been with the way one of the team who is the main 1 to 1 career for my relative works. She has a lovely attitude and clearly takes a huge amount of time to try and engage the resident who clearly responds well to her. I have spent quite a bit of time talking to her and asking about my relative and she clearly knows her well. It is nice to know that while it is not a nice thing to need 1 to 1 care, that this member of the team (and I am sure others who I don't see) are working hard to make life more enjoyable. Knowing the difficulties of dealing with my relative this is not an easy job. I have also fed this back to the manager to pass on to the team member. It's easy to be quick to complain, but we shouldn't forget to say thank you or well done. I would also like to add that every time I visit the home and unit it looks very clean and tidy, thanks to the cleaning team. And I would finally like to say that the food is consistently of a very high standard. It looks and smells appetising and the menus are clearly chosen with the age group of residents in mind. So thank you to the team, we appreciate the hard work Looking after our relatives. Thank you to the team. The efforts over the last few weeks and months are appreciated.

Any time I want to talk to someone, whether it be a carer, nurse, cleaner or management, I feel totally at ease doing so, and believe my issues are listened to and taken on board.