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Care Homes Owned by The Avenues Trust Group in London

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  • Care Homes Owned by The Avenues Trust Group in London

Only the locations & reviews in London for The Avenues Trust Group are showing below.

View the details of all 85 locations (with 2 reviews) owned by The Avenues Trust Group

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The Avenues Trust Group Locations in London (30)

 - Browse 30 Care Homes and Extra Care Housing owned by The Avenues Trust Group in London
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The Avenues Trust Group Reviews in London (1)

Reviews posted for members of The Avenues Trust Group

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Review of

Goldsmith Close Service

from J M (Mother of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid this home. The carers do not "care" about providing a quality of life to help the residents flourish. The residents are left for hours on end doing nothing. No activities are provided at all. Staff sit and watch TV. Staff are not experienced with, and do not understand Autism. There is no conversation
in the house, no happiness, no laughter, no fun. When enquiring after my son, even when a new resident how he was settling in, if sleeping, eating, self harming etc.... I was constantly told "I don't know, I was not here" by all staff. Obviously no handovers between staff. A total lack of care, just clothes washed, and meals cooked. Definitely avoid.
Reply from Michael Gray, Regional Director - London at Goldsmith Close ServiceWe’re really disappointed to hear about your experience with us. We are committed to providing as high quality a service as possible to the people we support and their families. Concerns and complaints can be made via our Concerns, Complaints and Compliments procedure to help us learn and improve. Details are on our website.
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