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Care Homes Owned by Kent County Council in Kent
Only the locations & reviews in Kent for Kent County Council are showing below.
View the details of all 8 locations (with 9 reviews) owned by Kent County Council
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Kent County Council Locations in Kent (8)
- 5 Rooms
Younger Adult Care
Permanent Care
Respite Care
- Learning Disability Care
- Mental Health Care
- 5 Rooms
Younger Adult Care
Permanent Care
- Learning Disability Care
- 10 Rooms
Younger Adult Care
Permanent Care
Respite Care
- Learning Disability Care
- 60 Rooms
Younger Adult Care
Respite Care
- 4 Rooms
Younger Adult Care
Permanent Care
Respite Care
- Learning Disability Care
- 30 Rooms
Older Person Care
Respite Care
- Residential Care
- Dementia Residential Care
Other Care Groups you may be interested in:
Kent County Council Reviews in Kent (9)
Reviews posted for members of Kent County Council
Review of
Westbrook House
from Robyn F (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Our experience of the Yellow dementia unit at Westbrook House, Margate, was deeply distressing and fell far below acceptable standards of care.
My mum, who had dementia and advanced cancer, was repeatedly left in unclean clothes, allowed to change herself, and on several visits was found sitting
naked. She went days without washing, was not helped to dress, and often appeared exhausted, dirty, and undignified.
Staff failed to recognise her cancer-related pain, repeatedly labelling it as "behaviour," despite GP and palliative nurse involvement. She was left in constant pain and given incorrect medication doses, causing dizziness. On one occasion, after being given the wrong medication, medical assistance was not sought for over 24 hours.
She was frequently left alone despite needing supervision, leading to distress, self-harm behaviours, and unsafe situations. Medication records were inaccurate, staff made highly inappropriate comments, and communication with management deteriorated.
Reply from Mari Anderson, Registered Manager at Westbrook HouseDear Robyn,
I would like to offer my apologies if you feel that your mother's care and support have not met your expectations during her stay at Westbrook House. Westbrook House is a social care facility that does not have registered nurses working onsite. The team work closely with medical and social care professionals to meet the care and support needs of the individuals they support. All medication related observations, concerns and queries are directly discussed with relevant medical professionals.
Please raise any concerns via Kent County Councils Customer Care team so that we can investigate and respond to your concerns directly.
Best Wishes,
The Registered Manager.
I would like to offer my apologies if you feel that your mother's care and support have not met your expectations during her stay at Westbrook House. Westbrook House is a social care facility that does not have registered nurses working onsite. The team work closely with medical and social care professionals to meet the care and support needs of the individuals they support. All medication related observations, concerns and queries are directly discussed with relevant medical professionals.
Please raise any concerns via Kent County Councils Customer Care team so that we can investigate and respond to your concerns directly.
Best Wishes,
The Registered Manager.
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Review of
West View Integrated Care Centre
from E B (Daughter of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really lovely place, my mum recently stayed here whilst a care package was put in place at her home. The staff are all extremely kind and caring, the facilities are great, cannot praise the care highly enough. Thank you lovely staff on Wittersham for your kindness to my mum.
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Review of
Westbrook House
from Derek G (Husband of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the standard of care and was called this morning to say that whilst bathing my wife they had spotted a potential DVT.
They spoke to Doctor on our behalf and then asked if I could take her into A and E to be checked over and it turned out that they were right and she needed further treatment.
I
They spoke to Doctor on our behalf and then asked if I could take her into A and E to be checked over and it turned out that they were right and she needed further treatment.
I
shan’t name names but I honestly feel that this is a caring environment with committed staff.
Reply from Deborah Ford, Registered Manager at Westbrook HouseThank you for your kind words, your review has been shared with the team and I would agree with your comments. I feel proud to be supported by a team of dedicated, supportive and caring staff team.
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Review of
Westbrook House
from Susan S (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother is regularly in respite - she has always been treated with such care and kindness. Her specific cares and wishes are always taken into account. She is always clean and looks happy when we visit.
We are always made most welcome by the staff. We felt the Covid pandemic was well handled and
We are always made most welcome by the staff. We felt the Covid pandemic was well handled and
Mother was protected and cared for in difficult circumstances.
Having to book appointments to ensure the home is not overwhelmed with visitors is sensible, as is the fact that the staff recognise we all come from quite a long distance to visit and accommodate us with a nice visiting area and a cup of tea. Overall, we are very happy with the service, the home and the staff.
Having to book appointments to ensure the home is not overwhelmed with visitors is sensible, as is the fact that the staff recognise we all come from quite a long distance to visit and accommodate us with a nice visiting area and a cup of tea. Overall, we are very happy with the service, the home and the staff.
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Review of
Westbrook House
from Elaine J (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My mother was taken into their care in February of 2021.
Whilst there, she witnessed staff arguing, in front of her, with regards to if they should or should not call an emergency ambulance for her.
Also, they wouldn't help her take a drink of water (she was too weak to lift the cup), and told her
Whilst there, she witnessed staff arguing, in front of her, with regards to if they should or should not call an emergency ambulance for her.
Also, they wouldn't help her take a drink of water (she was too weak to lift the cup), and told her
to try!
Sadly, my mother passed away.
Sadly, my mother passed away.
Reply from Deborah Ford, Registered Manager at Westbrook HouseAt the time of this complaint Westbrook House was split into two and had a social care registration and a health registration with CQC. This reviewer's mother was in the care of a local health trust, a service occupying part of the building supporting the local acute hospital with discharges and not the social care part of the service. I did at the time contact this reviewer and explain the situation and that this regrettable incident was not my staff. We give her contact details of managers who were supporting staff on the unit her mother was residing at the time. I hope she managed to get answers and explanations to the concerns she raised.
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Review of
West View Integrated Care Centre
from Paul K (Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to express my heartfelt gratitude and thanks on behalf of both myself and my wife (for the wonderful care we both received from everyone at West View), during my stay at the Step-Down unit in the Benenden East Ward. The staff are both totally professional and compassionate. Our needs were
not only met, but exceeded with nothing less than kindness dignity and respect. Nothing was too much trouble and all of the staff were kind and caring towards myself and my wife at all times.
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Review of
West View Integrated Care Centre
from Katie H (Daughter of Resident) published on 24 December 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father had exceptional care, kindness and rehabilitation at West View.
Cannot praise highly enough.
Many thanks to all the staff.
Cannot praise highly enough.
Many thanks to all the staff.
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Review of
West View Integrated Care Centre
from Lynne G (Daughter of Resident) published on 10 August 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to express my heartfelt gratitude on behalf of myself and my family for the wonderful care my mother received in The Lindens Unit. The staff are both professional and compassionate. Mums needs were met with nothing but kindness and respect for her dignity. Nothing was too much trouble
and the staff were kind and caring towards myself and my family.
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Review of
Southfields
from Ann C (Sister of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has just returned home having had, in his words, a wonderful time.
He had such a lovely break and he certainly didn't want to leave. He had bubble baths, trips out, even a meal out. Obviously, he thought all the staff were first rate.
As his sister, I can't thank you enough for giving him
He had such a lovely break and he certainly didn't want to leave. He had bubble baths, trips out, even a meal out. Obviously, he thought all the staff were first rate.
As his sister, I can't thank you enough for giving him
this great holiday.
He'll be asking me as soon as I see him when he can come again.
Many, many thanks to all the staff.
He'll be asking me as soon as I see him when he can come again.
Many, many thanks to all the staff.
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