What types of Care is Westbrook House registered for?

Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How far is Westbrook House to the centre of Margate?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Westbrook House care home, 150 Canterbury Road, Westbrook, Margate, Kent CT9 5DD

Westbrook House

150 Canterbury Road, Westbrook, Margate CT9 5DD

1.6 4 Reviews

Care Provided by Westbrook House

Type of Service

For a maximum of 60 Service Users

Primary Care Categories

Dementia
Younger Adults

Length of Stay

Respite Care

Good to Know

Group/Owner

Kent County Council
Local Authority Owned

Person in Charge

Mari Anderson (Manager)

Local Authority / Social Services

Kent County Council

Admission Information

Ages 18+

Care Home Design/Build

Purpose Built: Yes

Room Information

Single Rooms (60)

Review from Robyn F (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report

Overall Experience

Our experience of the Yellow dementia unit at Westbrook House, Margate, was deeply distressing and fell far below acceptable standards of care.

My mum, who had dementia and advanced cancer, was repeatedly left in unclean clothes, allowed to change herself, and on several visits was found sitting

naked. She went days without washing, was not helped to dress, and often appeared exhausted, dirty, and undignified.

Staff failed to recognise her cancer-related pain, repeatedly labelling it as "behaviour," despite GP and palliative nurse involvement. She was left in constant pain and given incorrect medication doses, causing dizziness. On one occasion, after being given the wrong medication, medical assistance was not sought for over 24 hours.

She was frequently left alone despite needing supervision, leading to distress, self-harm behaviours, and unsafe situations. Medication records were inaccurate, staff made highly inappropriate comments, and communication with management deteriorated.

Reply from Mari Anderson, Registered Manager at Westbrook HouseDear Robyn,

I would like to offer my apologies if you feel that your mother's care and support have not met your expectations during her stay at Westbrook House. Westbrook House is a social care facility that does not have registered nurses working onsite. The team work closely with medical and social care professionals to meet the care and support needs of the individuals they support. All medication related observations, concerns and queries are directly discussed with relevant medical professionals.
Please raise any concerns via Kent County Councils Customer Care team so that we can investigate and respond to your concerns directly.

Best Wishes,
The Registered Manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money

Review from Derek G (Husband of Resident) published on 13 June 2023 Submitted via Website • Report

Overall Experience

Very happy with the standard of care and was called this morning to say that whilst bathing my wife they had spotted a potential DVT.
They spoke to Doctor on our behalf and then asked if I could take her into A and E to be checked over and it turned out that they were right and she needed further treatment.
I

shan’t name names but I honestly feel that this is a caring environment with committed staff.

Reply from Deborah Ford, Registered Manager at Westbrook HouseThank you for your kind words, your review has been shared with the team and I would agree with your comments. I feel proud to be supported by a team of dedicated, supportive and caring staff team.

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Review from Susan S (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report

Overall Experience

Our mother is regularly in respite - she has always been treated with such care and kindness. Her specific cares and wishes are always taken into account. She is always clean and looks happy when we visit.
We are always made most welcome by the staff. We felt the Covid pandemic was well handled and

Mother was protected and cared for in difficult circumstances.
Having to book appointments to ensure the home is not overwhelmed with visitors is sensible, as is the fact that the staff recognise we all come from quite a long distance to visit and accommodate us with a nice visiting area and a cup of tea. Overall, we are very happy with the service, the home and the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review from Elaine J (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report

Overall Experience

My mother was taken into their care in February of 2021.
Whilst there, she witnessed staff arguing, in front of her, with regards to if they should or should not call an emergency ambulance for her.
Also, they wouldn't help her take a drink of water (she was too weak to lift the cup), and told her

to try!
Sadly, my mother passed away.

Reply from Deborah Ford, Registered Manager at Westbrook HouseAt the time of this complaint Westbrook House was split into two and had a social care registration and a health registration with CQC. This reviewer's mother was in the care of a local health trust, a service occupying part of the building supporting the local acute hospital with discharges and not the social care part of the service. I did at the time contact this reviewer and explain the situation and that this regrettable incident was not my staff. We give her contact details of managers who were supporting staff on the unit her mother was residing at the time. I hope she managed to get answers and explanations to the concerns she raised.