What types of Care is Westbrook House registered for?

Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How far is Westbrook House to the centre of Margate?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Westbrook House care home, 150 Canterbury Road, Westbrook, Margate, Kent CT9 5DD

Westbrook House

150 Canterbury Road, Westbrook, Margate CT9 5DD

3 Reviews

Care Provided

Type of Service

For a maximum of 60 Service Users

Primary Care Categories

Dementia
Younger Adults

Length of Stay

Respite Care

Good to Know

Group/Owner

Kent County Council

Person in charge

Mari Anderson (Manager)

Local Authority / Social Services

Kent County Council

Admission Criteria

Ages 18+

Care Home Design/Build

Purpose Built: Yes

Room Information

Single Rooms (60)

Review from Derek G (Husband of Resident) published on 13 June 2023 Submitted via Website • Report

Overall Experience

Very happy with the standard of care and was called this morning to say that whilst bathing my wife they had spotted a potential DVT.
They spoke to Doctor on our behalf and then asked if I could take her into A and E to be checked over and it turned out that they were right and she needed further treatment.
I

shan’t name names but I honestly feel that this is a caring environment with committed staff.

Reply from Deborah Ford, Registered Manager at Westbrook House

Thank you for your kind words, your review has been shared with the team and I would agree with your comments. I feel proud to be supported by a team of dedicated, supportive and caring staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review from Susan S (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report

Overall Experience

Our mother is regularly in respite - she has always been treated with such care and kindness. Her specific cares and wishes are always taken into account. She is always clean and looks happy when we visit.
We are always made most welcome by the staff. We felt the Covid pandemic was well handled and

Mother was protected and cared for in difficult circumstances.
Having to book appointments to ensure the home is not overwhelmed with visitors is sensible, as is the fact that the staff recognise we all come from quite a long distance to visit and accommodate us with a nice visiting area and a cup of tea. Overall, we are very happy with the service, the home and the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Elaine J (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report

Overall Experience

My mother was taken into their care in February of 2021.
Whilst there, she witnessed staff arguing, in front of her, with regards to if they should or should not call an emergency ambulance for her.
Also, they wouldn't help her take a drink of water (she was too weak to lift the cup), and told her

to try!
Sadly, my mother passed away.

Reply from Deborah Ford, Registered Manager at Westbrook House

At the time of this complaint Westbrook House was split into two and had a social care registration and a health registration with CQC. This reviewer's mother was in the care of a local health trust, a service occupying part of the building supporting the local acute hospital with discharges and not the social care part of the service. I did at the time contact this reviewer and explain the situation and that this regrettable incident was not my staff. We give her contact details of managers who were supporting staff on the unit her mother was residing at the time. I hope she managed to get answers and explanations to the concerns she raised.