Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone ME15 6UW

Betsy Clara House Nursing Home, Maidstone, Kent
Betsy Clara House Nursing Home, Maidstone, Kent
Betsy Clara House Nursing Home, Maidstone, Kent

Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of a family run group, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has three separate lounges, a wide ranging activities programme led by a full time activities co-ordinator, and lovely landscaped gardens.

Group: Paydens (Nursing Homes) Ltd

Person in charge: Kate Jenner (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Private, respite and social services residents are all welcome. Ages 40+.

Single Rooms: 46

Shared Rooms: 2

Rooms with ensuite WC: 48

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On the corner of Courtenay Road and Old Tovil Road on the same site as the Cornwallis Suite.

Visiting:

Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking:

There is free off-street parking available on site.

Latest Care Quality Commission* Report on Betsy Clara House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Betsy Clara House Nursing Home has a Review Score of 9.6 (9.617)

The Review Score of 9.6 (maximum of 10) for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Betsy Clara House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Betsy Clara House Nursing Home is calculated as follows: ( (184 Excellents x 5) + (80 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 277 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Betsy Clara House Nursing Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Betsy Clara House Nursing Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • more

My husband has been a resident of Betsy Clara for three years and his care has been excellent, with his care plan altered accordingly with the progression of his dementia.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a lovely atmosphere.
The home is kept very clean and never smells of urine or cabbage.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was a resident of Betsy Clara for 2+ years. The care and attention he received was always of the highest quality and meant that he was able to finish his life with friends, not staff and was able to pass on with dignity and care and with someone by his side.
Staff and management always approachable and are a credit to Betsy Clara House.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The celebration of my mum and dads 60th anniversary was well organised by the activities coordinator and all the staff working that day. This enabled all family members and friends to enjoy their special day.
We had a fantastic time which formed great memories for us to cherish for the rest of our lives.
Thank you Betsy Clara Nursing Home.

How likely would you be to recommend Betsy Clara House Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

A group of us from Linton Road Congregational Church visit the home once a month to take a service for the residents. We receive a very warm welcome from the staff and residents and enjoy seeing them join in - one dear man even joined in by playing the spoons when we were all singing! The staff are all attentive and everyone seems happy and well cared for.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

So impressed with the manager and the team for the care they have taken with Dad.
Not only has he put weight on, but he is happy and settled and even going on a boat trip in the near future organised by the care home. It really is a 'care home ', such lovely staff. Every single time I have visited or telephoned they have impressed me not just with their attentiveness to Dads needs but also their knowledge about him, his history, likes and dislikes.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been a resident of the Betsy Clara House Nursing Home for approximately 12 weeks and my family and I would like to say a big thank you to all the staff for a wonderful job that they do in stressful circumstances. My mum spent six months in a hospital prior to Betsy Clara House Nursing Home and her health went downhill, but since she has been in Betsy Clara House Nursing Home she has come on leaps and bounds ie eating and communicating. Thank you.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was in hospital for 3 months prior going into a care home. He had been kept in bed all that time. Within the first day in care, he was dressed and in the lounge and has been walking with help. Within 3 weeks, there has been a 100% improvement. All the staff are caring wonderful people and that includes all of our family, not just my husband. Nothing is too much trouble and one to one care is brilliant. My husband is settled and happy. My husband has Parkinson's and Parkinson's dementia. I and my youngest daughter have power of attorney.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad arrived 3rd January at the home. Since his arrival he has flourished, from being almost bed-ridden in hospital, he is now eating and drinking by himself. The staff are so caring, treating all the residents with dignity and compassion. The nurses are superb and act immediately. I could not ask for my father to be in a better place. It feels like his home and we too are made to feel part of his home. Life now has a meaning again. We were upset having to make this decision, but to see my Dad now we have him back and I could not ask for anything more.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My sisters and I are thrilled and delighted with every aspect of mum's care. The staff make us feel this is mums home and we are welcome all the time. They are often singing which mum loves and we join in. I love that the staff always chat to everyone and there is always much laughter going on.
Mum's room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a fabulous, professional and welcoming environment my father-in-law has been lucky enough to move into. We cannot thank the staff enough for making us "all" feel so at home. It is a relaxed atmosphere, stimulating but nicely paced for residents with a genuine air of kindness. Would thoroughly recommend, so attentive to dad's and our needs, it is like he has been there for years extremely settled and content.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has settled very quickly and very well at Betsy Clara. She immediately picked up the infectious positive atmosphere. Earlier this week we had a family get-together with all her nieces, nephews and grandchildren there. We agreed with the Manager that she should only come along if she was settled and happy - it all worked perfectly - the Manager arranged everything, the taxi and the staffing and mother came along and enjoyed seeing everyone, including her nieces from Canada over Facetime. A great afternoon for mother and all facilitated by Betsy Clara home's flexible and professional management and staff.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Satisfactory

When my mother needed a nursing home my father and I visited many homes in the areas surrounding Maidstone and found many suitable.
When we visited Betsy Clara House Nursing Home, the welcome was exceptional and really gave us hope that mum would be ok and stimulated as well as cared for.
Mum has only been at Betsy Clara a short time but all concerned are living up to their promise and she is very comfortable and we are made very welcome.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved to Betsy Clara in July 2016 after months of searching to find a suitable placement. Mum's previous home had served notice and we were unable to find a home that we felt could meet mum's complex needs, until we met the team at Betsy Clara. We were immediately struck by their knowledge and experience and we are extremely grateful for their supportive and professional approach. The entire team seems to be doing a fantastic job here.
Currently going through a total refurbishment, I am impressed on my visits with the improvements they are making to the building and grounds. Mum has settled here really well, far better than we imagined she would. Her room is large and beautifully decorated.
The whole team went to enormous lengths to make sure it was just right. Mum is always well presented and has been encouraged to use a hoist to get up from bed, which is a huge step. Food seems good and staff happy to accommodate all requests. There is fantastic care here. A+

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum-in-law is very settled after several weeks of upheaval. All the staff have been kind to her and they are all very caring. She has been into the lounge most days when well enough and this has helped her settle in much quicker. There is a nice atmosphere when you arrive at the home and everyone seems calm which helps the residents feel more relaxed and "at home".

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was moved to this home in March this year. I have been very impressed with the care and attention he is receiving from a dedicated team of carers, He is always clean and well presented. Whenever I visit, I am always made comfortable and offered a refreshment. The home is always fresh and clean, with no smells associated with a nursing home. I would recommend the home to others whose loved ones may need care.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care for my Dad.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Unfortunately was only with you for 30hrs. All the staff was very lovely and caring. Especially when mother passed away. They were very comforting and compassionate when we arrived after the phone call.

How likely would you be to recommend Betsy Clara House Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have so far been very happy with my mothers time at Betsy Clara house (1 and a half years). I have found the home to be a welcoming, un-stuffy, friendly environment with cheerful, hardworking staff who seem genuinely pleasant and good fun to residents and families alike, no matter when one turns up.
Mum has thrived and is physically better than when she arrived. She thrives on the atmosphere here where there is always a lot to see going on due to the layout of the main lounge especially. The nursing care she has received to her bad legs has been consistently good. I'm happy going there to see mum happy being there. It's not plush, but it is bright, clean and comfortable. Laundry nicely done and the food is great. Well done.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

For the very short time Mum was a resident, the manager and staff showed respect, dignity to her and relatives. She was made welcome and made comfortable under the circumstances she was experiencing.
Even after Mum had passed away the manager showed compassion and was willing to execute anything we asked. A 'big' thank you to all those involved with her care during her last few hours, she passed away with dignity.

How likely would you be to recommend Betsy Clara House Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always been treated with respect by all members of staff, greeted at anytime of the day I visit my husband. They inform me straight away if he is ill, medication change as soon as they can after any change. Staff are very caring and make sure that every need of the resident is met. The rooms are kept clean and comfortable, allowing residents to have their own belongings, pictures around. Food very good and plenty of drinks provided.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

My father needed to be moved to a nursing home for dementia as his deteriorating health meant his needs were increasing and his residential care home could not cope. The carers made his move so much easier than we thought possible. The staff have been so welcoming and helpful and my mother and I feel assured that my father is getting the best possible care.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has recently moved into Betsy Clara. The staff have been very welcoming and kind. The home is very clean and there are no bad smells. I feel happy that my husband will be well cared for.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad became a resident at Betsy Clara on the 1st August 2014 after the previous home he was at said they could no longer meet his needs. Betsy Clara is brilliant care home that has really looked after him well since he moved in. I rate the staff very highly, all work as a team and provide excellent care which is delivered with both compassion and humour. Dad can have good days and bad. The staff understand his needs, he broke a hip last year and was put on "end of life care". Betsy Clara staff did not give up on him and with good care nursed him back to health. Visiting is at anytime and the staff are always pleased to see us and keep us well informed.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home has helped my dad settle in so well after moving out of our family home. The caring is great and I know my dad is safe and well looked after. It has been recently redecorated so looks lovely and a new manager of the home is a breath of fresh air here.

How likely would you be to recommend Betsy Clara House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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