Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone ME15 6UW
Review Us
9.8 81 Reviews
  • Betsy Clara House Nursing Home, Maidstone
Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of a family run group, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has three separate lounges, a wide ranging activities programme led by a full time activities co-ordinator, and lovely landscaped gardens.
Show Betsy Clara House Nursing Home on the Map

Care Provided by Betsy Clara House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees are subject to care needs assessment

These prices are only a guideline, please contact Betsy Clara House Nursing Home to find out the exact price for your requirements.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Dunn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking

  • There is free off-street parking available on site.

Betsy Clara House Nursing Home Reviews (81)

9.8

Betsy Clara House Nursing Home has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 81 reviews.

Overall Experience
  • 61
  • 19
  • 0
  • 0
  • 1
Date Published
  • 81
  • 6
  • 9
  • 13
  • 68
Reviewer Connection to Betsy Clara House Nursing Home
  • 35
  • 16
  • 8
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 41-60
Review from J K (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I have found Mum's care to be good during the 2 1/2 years she has been there. The nursing staff are patient, friendly and she gets on well with them all. The admin staff are very helpful too. Mum likes the food and some of the activities, although she does sometimes get a bit bored. It
is better now that she is taken out of her room for breakfast and spends most of her day in the lounge with the other residents, as she was a bit isolated in her room. We have had a few instances of Mum's personal possessions going missing which we have raised with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian L (Husband of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has only been in Betsy Clara House for just over a month, and the family are very pleased with the care and attention she has received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Madeleine C (Daughter of Resident) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking back now, we realise how fortunate we were that Betsy Clara had a room available for my mum who had dementia. Up until then, we had viewed other nursing homes that were nowhere near the standard of Betsy Clara. Taking the huge step to place my mum in a nursing home was an extremely difficult
time for our family, however, the initial kindness we were all shown has never changed throughout the time my mum was a resident. The care and dignity of treatment given to my mum by every single member of the fantastic staff were always consistent, her wellbeing was constantly monitored and there was always time for someone to hold her hand or make her laugh. She was always washed and clothed respectfully and she had her hair cut and styled with the onsite hairdresser and nails painted as often as she wanted. The quality of food produced in the kitchen was absolutely fabulous every single day. All in all, a truly wrap around care experience for all our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother here after five years in a different care home. We could not have made a better move and the contrast has been significant. The atmosphere is so home-like and calm. The staff here are incredible, truly caring and clearly passionate about their work. The residents are happy and the
activities cater to all cognitive abilities. The manager is always available and interacts with the residents which says a lot about the environment she has worked hard to create. I highly recommend Betsy Clara - you will be truly fortunate to find a place here for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Regular Volunteer) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring and happy home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Regular Volunteer) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is passionate about people. They love and keep them as their own family. I can not stress how wonderful these people are.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Friend of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have seen an improvement in my friend since moving to Betsy Clara in Loose. The atmosphere of the home is calm and it has a good feeling as you walk in. The residents always appear happy and calm.
The staff are all kind and considerate and really care for their residents.
I would have no hesitation
in recommending this home/care provider to anybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beth H (Regular Volunteer) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been bringing my dog to visit the residents once a week for several months.
All the residents appear happy and well cared for.
There are always lots of activities happening whenever I visit.
There is a welcoming and comfortable atmosphere at Betsy Clara.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie E (Niece of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My over-riding impression of Betsy Clara is that it's a happy place. The staff always have a smile on their faces despite the challenging job they do. I leave my aunt confident in the knowledge that she is warm, safe, well fed and being looked after.
My only suggestion would be that the residents are
encouraged to exercise and move around more as they just seem to sit all day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T F (Husband of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have difficulty writing.
Care given by staff first class.
Doctors don't seem to take care of their patients, take too long to support their patients.
Patients wait for too long for their medicines to be issued.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna G (Daughter of Resident) published on 2 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was accepted into Betsy Clara House in October this year. It is always a difficult decision but everyone at the home was so welcoming and friendly. Every time I visit I feel part of the family there and Mum is always well looked after and is safe and comfortable. She knows the staff who are
always smiling and friendly and very approachable and has made friends. As a relative newbie, I am still asking questions but nothing is too much trouble for them. I now feel so relieved that Mum is somewhere clean, warm, comfortable and welcoming.
I would not hesitate in recommending this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally B (Sister of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On each occasion, I have visited my sister in Betsy Clara. I have met different members of staff and each one is extremely caring, always smiling and a credit to their manager who must have interviewed them and employed them. They make me so welcome when I am there. My sister's room is so clean and
tidy and all her needs are met with care and compassion. If I were ever in need of a nursing home myself - that would be my choice!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty G (Partner of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very pleasurable indeed, very friendly, everyone pleasant and very helpful.
They entertained the residents very well, kept them very happy.
My partner has settled in and I feel very happy and also please to now he is being looked after and is very safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adam T (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good attentive and pleasant staff. This was my first visit and my brothers and sister were already happy with everything.


I noticed a massive positive change in my father who was very happy indeed. Such a shame all care homes are very expensive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham M (Friend of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fred M (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant home. All staff were very caring and willing to go the extra mile for residents and visitors to make the stay comfortable. Facilities are clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia A (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister and I visited Betsy Clara House Nursing Home on separate occasions and both felt that it was the perfect place for our mother as the staff were always friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Wife of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Betsy Clara for three years and his care has been excellent, with his care plan altered accordingly with the progression of his dementia.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a
lovely atmosphere.
The home is kept very clean and never smells of urine or cabbage.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan G (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident of Betsy Clara for 2+ years. The care and attention he received was always of the highest quality and meant that he was able to finish his life with friends, not staff and was able to pass on with dignity and care and with someone by his side.
Staff and management always approachable
and are a credit to Betsy Clara House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie P (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The celebration of my mum and dads 60th anniversary was well organised by the activities coordinator and all the staff working that day. This enabled all family members and friends to enjoy their special day.
We had a fantastic time which formed great memories for us to cherish for the rest of our
lives.
Thank you Betsy Clara Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Betsy Clara House Nursing Home is calculated as follows: ( (145 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Lisa

Lisa Dunn

Job Title: Home Manager Joined: 2014

With over 20 years of experience in health and social care, Lisa began their career in community-based services, supporting individuals with a wide range of needs within their own homes. This early experience shaped a strong commitment to delivering truly person-centred care that upholds dignity, independence and individual choice.


They later progressed into residential and nursing home settings, supporting residents living with early-onset dementia through to the later stages of the condition, as well as providing compassionate end-of-life care. Throughout their career, they have been guided by the belief that even small, thoughtful actions can make a meaningful difference to someone’s daily life.


Lisa is dedicated to creating a safe, welcoming and homely environment where residents feel valued and empowered. At Betsy Clara, individual choice is championed, with each resident supported to live in a way that reflects their preferences, routines and personal identity. Their aim is to lead a team that delivers high-quality care with warmth, respect and compassion every day.

Adriana

Adriana Caragea

Job Title: Deputy Manager and Clinical Lead Joined: 2016

Here is an expanded and polished third-person profile for Adriana as Deputy Manager:


Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.


With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.


Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.


As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

Vicki

Vicki Buckingham

Job Title: Administrator Joined: 2024

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.


I am delighted to now be a permanent part of the team.


I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.


Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.


I am proud to be part of such a supportive, caring team.


My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Betsy Clara House Nursing Home to verify any information. View our terms and conditions. Betsy Clara House Nursing Home has an Enhanced Service - more info.