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Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone, Kent ME15 6UW
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Betsy Clara House Nursing Home, Maidstone
Betsy Clara House Nursing Home, Maidstone
Betsy Clara House Nursing Home, Maidstone

Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of The Willow Community, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life...  

Care Provided by Betsy Clara House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,450From £1,450
Nursing Dementia CareFrom £1,450From £1,450

Fees are subject to care needs assessment

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Isabel Nyirenda(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking

  • There is free off-street parking available on site.

Betsy Clara House Nursing Home Reviews (83)

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9.6

Betsy Clara House Nursing Home has a Review Score of 9.6 (9.598) out of 10, based on 11 reviews in the last 2 years. Over all time Betsy Clara House Nursing Home has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Julie K (Daughter of Resident) published on 1 April 2021 Submitted via Website
Overall Experience

My dad has very challenging behaviour as a result of chronic delirium but Betsy Clara have treated my dad with kindness and understanding and for the first time in months my dad is settling and is finding happiness. He has improved both physically and mentally as a result of the quality of care he is getting from the staff at this home. Mum and I couldn’t praise this home enough.

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Review from June S (Daughter of Resident) published on 3 April 2020 Submitted via Website
Overall Experience

Dad was very ill when he first went here, but within two weeks, he had completely changed for the better. The staff at Betsy go above and beyond. I am glad to have found this home for my Dad; he’s now much worse, and they are brilliant.

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Review from J K (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

On the whole, I have found Mum's care to be good during the 2 1/2 years she has been there. The nursing staff are patient, friendly and she gets on well with them all. The admin staff are very helpful too. Mum likes the food and some of the activities, although she does sometimes get a bit bored. It is better now that she is taken out of her room for breakfast and spends most of her day in the lounge with the other residents, as she was a bit isolated in her room. We have had a few instances of Mum's personal possessions going missing which we have raised with the staff.

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Review from Brian L (Husband of Resident) published on 30 December 2019 Submitted via Website
Overall Experience

My wife has only been in Betsy Clara House for just over a month, and the family are very pleased with the care and attention she has received.

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Review from Madeleine C (Daughter of Resident) published on 22 November 2019 Submitted via Website
Overall Experience

Looking back now, we realise how fortunate we were that Betsy Clara had a room available for my mum who had dementia. Up until then, we had viewed other nursing homes that were nowhere near the standard of Betsy Clara. Taking the huge step to place my mum in a nursing home was an extremely difficult time for our family, however, the initial kindness we were all shown has never changed throughout the time my mum was a resident. The care and dignity of treatment given to my mum by every single member of the fantastic staff were always consistent, her wellbeing was constantly monitored and there was always time for someone to hold her hand or make her laugh. She was always washed and clothed respectfully and she had her hair cut and styled with the onsite hairdresser and nails painted as often as she wanted. The quality of food produced in the kitchen was absolutely fabulous every single day. All in all, a truly wrap around care experience for all our family.

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Review from M G (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience

We moved my mother here after five years in a different care home. We could not have made a better move and the contrast has been significant. The atmosphere is so home-like and calm. The staff here are incredible, truly caring and clearly passionate about their work. The residents are happy and the activities cater to all cognitive abilities. The manager is always available and interacts with the residents which says a lot about the environment she has worked hard to create. I highly recommend Betsy Clara - you will be truly fortunate to find a place here for a loved one.

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Review from P W (Regular Volunteer) published on 29 July 2019 Submitted via Postal Card
Overall Experience

A very caring and happy home.

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Review from David B (Regular Volunteer) published on 26 July 2019 Submitted via Postal Card
Overall Experience

This home is passionate about people. They love and keep them as their own family. I can not stress how wonderful these people are.

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Review from J G (Friend of Resident) published on 5 June 2019 Submitted via Postal Card
Overall Experience
I have seen an improvement in my friend since moving to Betsy Clara in Loose. The atmosphere of the home is calm and it has a good feeling as you walk in. The residents always appear happy and calm.
The staff are all kind and considerate and really care for their residents.

I would have no hesitation in recommending this home/care provider to anybody.

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Review from Beth H (Regular Volunteer) published on 13 March 2019 Submitted via Postal Card
Overall Experience
I have been bringing my dog to visit the residents once a week for several months.
All the residents appear happy and well cared for.
There are always lots of activities happening whenever I visit.

There is a welcoming and comfortable atmosphere at Betsy Clara.

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Review from Jackie E (Niece of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience
My over-riding impression of Betsy Clara is that it's a happy place. The staff always have a smile on their faces despite the challenging job they do. I leave my aunt confident in the knowledge that she is warm, safe, well fed and being looked after.

My only suggestion would be that the residents are encouraged to exercise and move around more as they just seem to sit all day.

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Review from T F (Husband of Resident) published on 21 November 2018 Submitted via Postal Card
Overall Experience
I have difficulty writing.
Care given by staff first class.
Doctors don't seem to take care of their patients, take too long to support their patients.

Patients wait for too long for their medicines to be issued.

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Review from Joanna G (Daughter of Resident) published on 2 November 2018 Submitted via Website
Overall Experience
My mum was accepted into Betsy Clara House in October this year. It is always a difficult decision but everyone at the home was so welcoming and friendly. Every time I visit I feel part of the family there and Mum is always well looked after and is safe and comfortable. She knows the staff who are always smiling and friendly and very approachable and has made friends. As a relative newbie, I am still asking questions but nothing is too much trouble for them. I now feel so relieved that Mum is somewhere clean, warm, comfortable and welcoming.

I would not hesitate in recommending this care home.

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Review from Sally B (Sister of Resident) published on 17 October 2018 Submitted via Postal Card
Overall Experience

On each occasion, I have visited my sister in Betsy Clara. I have met different members of staff and each one is extremely caring, always smiling and a credit to their manager who must have interviewed them and employed them. They make me so welcome when I am there. My sister's room is so clean and tidy and all her needs are met with care and compassion. If I were ever in need of a nursing home myself - that would be my choice!

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Review from Betty G (Partner of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience
I found it very pleasurable indeed, very friendly, everyone pleasant and very helpful.
They entertained the residents very well, kept them very happy.

My partner has settled in and I feel very happy and also please to now he is being looked after and is very safe.

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Review from Adam T (Son of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

Very good attentive and pleasant staff. This was my first visit and my brothers and sister were already happy with everything.

I noticed a massive positive change in my father who was very happy indeed. Such a shame all care homes are very expensive.

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Review from Graham M (Friend of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

Friendly and helpful.

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Review from Fred M (Son of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

Very pleasant home. All staff were very caring and willing to go the extra mile for residents and visitors to make the stay comfortable. Facilities are clean and tidy.

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Review from Julia A (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience

Both my sister and I visited Betsy Clara House Nursing Home on separate occasions and both felt that it was the perfect place for our mother as the staff were always friendly and caring.

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Review from Margaret S (Wife of Resident) published on 9 October 2017 Submitted via Postal Card
Overall Experience
My husband has been a resident of Betsy Clara for three years and his care has been excellent, with his care plan altered accordingly with the progression of his dementia.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a lovely atmosphere.

The home is kept very clean and never smells of urine or cabbage.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (1)

Meet the Team (3)

Isabel Nyirenda
Isabel NyirendaJob Title:Registered ManagerJoined: 2026

Isabel is an experienced Home Manager and Registered General Nurse (RGN) with over 20 years’ experience in health and social care. She has led both individual homes and multi-site services, with a strong track record in improving quality, supporting teams and delivering person-centred care. Isabel is passionate about creating a warm, safe and supportive environment where residents, families and staff feel valued and respected.

Adriana Caragea
Adriana CarageaJob Title:Deputy Manager and Clinical LeadJoined: 2016

Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.

With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.

Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.

As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

Vicki Buckingham
Vicki BuckinghamJob Title:AdministratorJoined: 2024

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.

I am delighted to now be a permanent part of the team.

I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.

Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.

I am proud to be part of such a supportive, caring team.

My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.

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