






Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.
Part of The Willow Community, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life...
Care Provided by Betsy Clara House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to care needs assessment
The price(s) shown are provided by the care home. Contact Betsy Clara House Nursing Home for full pricing details and T&Cs.
Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Isabel Nyirenda(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (45)
Visiting
- Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.
Parking
- There is free off-street parking available on site.
Betsy Clara House Nursing Home Reviews (83)
Betsy Clara House Nursing Home has a Review Score of 9.6 (9.598) out of 10, based on 11 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 83 reviews.
My dad has very challenging behaviour as a result of chronic delirium but Betsy Clara have treated my dad with kindness and understanding and for the first time in months my dad is settling and is finding happiness. He has improved both physically and mentally as a result of the quality of care he is getting from the staff at this home. Mum and I couldn’t praise this home enough.
Dad was very ill when he first went here, but within two weeks, he had completely changed for the better. The staff at Betsy go above and beyond. I am glad to have found this home for my Dad; he’s now much worse, and they are brilliant.
On the whole, I have found Mum's care to be good during the 2 1/2 years she has been there. The nursing staff are patient, friendly and she gets on well with them all. The admin staff are very helpful too. Mum likes the food and some of the activities, although she does sometimes get a bit bored. It is better now that she is taken out of her room for breakfast and spends most of her day in the lounge with the other residents, as she was a bit isolated in her room. We have had a few instances of Mum's personal possessions going missing which we have raised with the staff.
My wife has only been in Betsy Clara House for just over a month, and the family are very pleased with the care and attention she has received.
Looking back now, we realise how fortunate we were that Betsy Clara had a room available for my mum who had dementia. Up until then, we had viewed other nursing homes that were nowhere near the standard of Betsy Clara. Taking the huge step to place my mum in a nursing home was an extremely difficult time for our family, however, the initial kindness we were all shown has never changed throughout the time my mum was a resident. The care and dignity of treatment given to my mum by every single member of the fantastic staff were always consistent, her wellbeing was constantly monitored and there was always time for someone to hold her hand or make her laugh. She was always washed and clothed respectfully and she had her hair cut and styled with the onsite hairdresser and nails painted as often as she wanted. The quality of food produced in the kitchen was absolutely fabulous every single day. All in all, a truly wrap around care experience for all our family.
We moved my mother here after five years in a different care home. We could not have made a better move and the contrast has been significant. The atmosphere is so home-like and calm. The staff here are incredible, truly caring and clearly passionate about their work. The residents are happy and the activities cater to all cognitive abilities. The manager is always available and interacts with the residents which says a lot about the environment she has worked hard to create. I highly recommend Betsy Clara - you will be truly fortunate to find a place here for a loved one.
A very caring and happy home.
This home is passionate about people. They love and keep them as their own family. I can not stress how wonderful these people are.
The staff are all kind and considerate and really care for their residents.
I would have no hesitation in recommending this home/care provider to anybody.
All the residents appear happy and well cared for.
There are always lots of activities happening whenever I visit.
There is a welcoming and comfortable atmosphere at Betsy Clara.
My only suggestion would be that the residents are encouraged to exercise and move around more as they just seem to sit all day.
Care given by staff first class.
Doctors don't seem to take care of their patients, take too long to support their patients.
Patients wait for too long for their medicines to be issued.
I would not hesitate in recommending this care home.
On each occasion, I have visited my sister in Betsy Clara. I have met different members of staff and each one is extremely caring, always smiling and a credit to their manager who must have interviewed them and employed them. They make me so welcome when I am there. My sister's room is so clean and tidy and all her needs are met with care and compassion. If I were ever in need of a nursing home myself - that would be my choice!
They entertained the residents very well, kept them very happy.
My partner has settled in and I feel very happy and also please to now he is being looked after and is very safe.
Very good attentive and pleasant staff. This was my first visit and my brothers and sister were already happy with everything.
I noticed a massive positive change in my father who was very happy indeed. Such a shame all care homes are very expensive.
Friendly and helpful.
Very pleasant home. All staff were very caring and willing to go the extra mile for residents and visitors to make the stay comfortable. Facilities are clean and tidy.
Both my sister and I visited Betsy Clara House Nursing Home on separate occasions and both felt that it was the perfect place for our mother as the staff were always friendly and caring.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a lovely atmosphere.
The home is kept very clean and never smells of urine or cabbage.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Betsy Clara House Nursing Home.
There are no upcoming events for Betsy Clara House Nursing Home.
Awards / Recognitions (1)
- 04 Jun 2026Recipient: Betsy Clara House Nursing Home
Meet the Team (3)

Isabel is an experienced Home Manager and Registered General Nurse (RGN) with over 20 years’ experience in health and social care. She has led both individual homes and multi-site services, with a strong track record in improving quality, supporting teams and delivering person-centred care. Isabel is passionate about creating a warm, safe and supportive environment where residents, families and staff feel valued and respected.

Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.
With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.
Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.
As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.
I am delighted to now be a permanent part of the team.
I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.
Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.
I am proud to be part of such a supportive, caring team.
My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.
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