Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone ME15 6UW
Review Us
9.8 81 Reviews
  • Betsy Clara House Nursing Home, Maidstone
Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of a family run group, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has three separate lounges, a wide ranging activities programme led by a full time activities co-ordinator, and lovely landscaped gardens.

Care Provided by Betsy Clara House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees are subject to care needs assessment

These prices are only a guideline, please contact Betsy Clara House Nursing Home to find out the exact price for your requirements.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Dunn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking

  • There is free off-street parking available on site.

Betsy Clara House Nursing Home Reviews (81)

9.8

Betsy Clara House Nursing Home has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 81 reviews.

Overall Experience
  • 61
  • 19
  • 0
  • 0
  • 1
Date Published
  • 81
  • 6
  • 9
  • 13
  • 68
Reviewer Connection to Betsy Clara House Nursing Home
  • 35
  • 16
  • 8
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from T S (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has helped my dad settle in so well after moving out of our family home. The caring is great and I know my dad is safe and well looked after. It has been recently redecorated so looks lovely and a new manager of the home is a breath of fresh air here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Betsy Clara House Nursing Home is calculated as follows: ( (145 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (3)

Lisa

Lisa Dunn

Job Title: Home Manager Joined: 2014

With over 20 years of experience in health and social care, Lisa began their career in community-based services, supporting individuals with a wide range of needs within their own homes. This early experience shaped a strong commitment to delivering truly person-centred care that upholds dignity, independence and individual choice.


They later progressed into residential and nursing home settings, supporting residents living with early-onset dementia through to the later stages of the condition, as well as providing compassionate end-of-life care. Throughout their career, they have been guided by the belief that even small, thoughtful actions can make a meaningful difference to someone’s daily life.


Lisa is dedicated to creating a safe, welcoming and homely environment where residents feel valued and empowered. At Betsy Clara, individual choice is championed, with each resident supported to live in a way that reflects their preferences, routines and personal identity. Their aim is to lead a team that delivers high-quality care with warmth, respect and compassion every day.

Adriana

Adriana Caragea

Job Title: Deputy Manager and Clinical Lead Joined: 2016

Here is an expanded and polished third-person profile for Adriana as Deputy Manager:


Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.


With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.


Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.


As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

Vicki

Vicki Buckingham

Job Title: Administrator Joined: 2024

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.


I am delighted to now be a permanent part of the team.


I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.


Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.


I am proud to be part of such a supportive, caring team.


My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Betsy Clara House Nursing Home to verify any information. View our terms and conditions. Betsy Clara House Nursing Home has an Enhanced Service - more info.