






Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.
Part of The Willow Community, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life...
Care Provided by Betsy Clara House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to care needs assessment
The price(s) shown are provided by the care home. Contact Betsy Clara House Nursing Home for full pricing details and T&Cs.
Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Isabel Nyirenda (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (45)
Visiting
- Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.
Parking
- There is free off-street parking available on site.
Betsy Clara House Nursing Home Reviews (84)
Betsy Clara House Nursing Home has a Review Score of 9.6 (9.638) out of 10, based on 12 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 84 reviews.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a lovely atmosphere.
The home is kept very clean and never smells of urine or cabbage.
Staff and management always approachable and are a credit to Betsy Clara House.
We had a fantastic time which formed great memories for us to cherish for the rest of our lives.
Thank you Betsy Clara Nursing Home.
A group of us from Linton Road Congregational Church visit the home once a month to take a service for the residents. We receive a very warm welcome from the staff and residents and enjoy seeing them join in - one dear man even joined in by playing the spoons when we were all singing! The staff are all attentive and everyone seems happy and well cared for.
Not only has he put weight on, but he is happy and settled and even going on a boat trip in the near future organised by the care home. It really is a 'care home ', such lovely staff. Every single time I have visited or telephoned they have impressed me not just with their attentiveness to Dads needs but also their knowledge about him, his history, likes and dislikes.
My mum has been a resident of the Betsy Clara House Nursing Home for approximately 12 weeks and my family and I would like to say a big thank you to all the staff for a wonderful job that they do in stressful circumstances. My mum spent six months in a hospital prior to Betsy Clara House Nursing Home and her health went downhill, but since she has been in Betsy Clara House Nursing Home she has come on leaps and bounds ie eating and communicating. Thank you.
My husband was in hospital for 3 months prior going into a care home. He had been kept in bed all that time. Within the first day in care, he was dressed and in the lounge and has been walking with help. Within 3 weeks, there has been a 100% improvement. All the staff are caring wonderful people and that includes all of our family, not just my husband. Nothing is too much trouble and one to one care is brilliant. My husband is settled and happy. My husband has Parkinson's and Parkinson's dementia. I and my youngest daughter have power of attorney.
Dad arrived 3rd January at the home. Since his arrival he has flourished, from being almost bed-ridden in hospital, he is now eating and drinking by himself. The staff are so caring, treating all the residents with dignity and compassion. The nurses are superb and act immediately. I could not ask for my father to be in a better place. It feels like his home and we too are made to feel part of his home. Life now has a meaning again. We were upset having to make this decision, but to see my Dad now we have him back and I could not ask for anything more.
Mum's room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.
What a fabulous, professional and welcoming environment my father-in-law has been lucky enough to move into. We cannot thank the staff enough for making us "all" feel so at home. It is a relaxed atmosphere, stimulating but nicely paced for residents with a genuine air of kindness. Would thoroughly recommend, so attentive to dad's and our needs, it is like he has been there for years extremely settled and content.
When we visited Betsy Clara House Nursing Home, the welcome was exceptional and really gave us hope that mum would be ok and stimulated as well as cared for.
Mum has only been at Betsy Clara a short time but all concerned are living up to their promise and she is very comfortable and we are made very welcome.
Mum has settled very quickly and very well at Betsy Clara. She immediately picked up the infectious positive atmosphere. Earlier this week we had a family get-together with all her nieces, nephews and grandchildren there. We agreed with the Manager that she should only come along if she was settled and happy - it all worked perfectly - the Manager arranged everything, the taxi and the staffing and mother came along and enjoyed seeing everyone, including her nieces from Canada over Facetime. A great afternoon for mother and all facilitated by Betsy Clara home's flexible and professional management and staff.
Currently going through a total refurbishment, I am impressed on my visits with the improvements they are making to the building and grounds. Mum has settled here really well, far better than we imagined she would. Her room is large and beautifully decorated.
The whole team went to enormous lengths to make sure it was just right. Mum is always well presented and has been encouraged to use a hoist to get up from bed, which is a huge step. Food seems good and staff happy to accommodate all requests. There is fantastic care here. A+
Mum-in-law is very settled after several weeks of upheaval. All the staff have been kind to her and they are all very caring. She has been into the lounge most days when well enough and this has helped her settle in much quicker. There is a nice atmosphere when you arrive at the home and everyone seems calm which helps the residents feel more relaxed and "at home".
My dad was moved to this home in March this year. I have been very impressed with the care and attention he is receiving from a dedicated team of carers, He is always clean and well presented. Whenever I visit, I am always made comfortable and offered a refreshment. The home is always fresh and clean, with no smells associated with a nursing home. I would recommend the home to others whose loved ones may need care.
Very good care for my Dad.
Unfortunately was only with you for 30hrs. All the staff was very lovely and caring. Especially when mother passed away. They were very comforting and compassionate when we arrived after the phone call.
Mum has thrived and is physically better than when she arrived. She thrives on the atmosphere here where there is always a lot to see going on due to the layout of the main lounge especially. The nursing care she has received to her bad legs has been consistently good. I'm happy going there to see mum happy being there. It's not plush, but it is bright, clean and comfortable. Laundry nicely done and the food is great. Well done.
Even after Mum had passed away the manager showed compassion and was willing to execute anything we asked. A 'big' thank you to all those involved with her care during her last few hours, she passed away with dignity.
I have always been treated with respect by all members of staff, greeted at anytime of the day I visit my husband. They inform me straight away if he is ill, medication change as soon as they can after any change. Staff are very caring and make sure that every need of the resident is met. The rooms are kept clean and comfortable, allowing residents to have their own belongings, pictures around. Food very good and plenty of drinks provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Betsy Clara House Nursing Home.
There are no upcoming events for Betsy Clara House Nursing Home.
Awards / Recognitions (1)
- 04 Jun 2026Recipient: Betsy Clara House Nursing Home
Accreditations
There are no accreditations posted yet for Betsy Clara House Nursing Home.
Meet the Team (3)

Isabel is an experienced Home Manager and Registered General Nurse (RGN) with over 20 years’ experience in health and social care. She has led both individual homes and multi-site services, with a strong track record in improving quality, supporting teams and delivering person-centred care. Isabel is passionate about creating a warm, safe and supportive environment where residents, families and staff feel valued and respected.

Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.
With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.
Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.
As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.
I am delighted to now be a permanent part of the team.
I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.
Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.
I am proud to be part of such a supportive, caring team.
My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.
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