Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone ME15 6UW
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9.8 81 Reviews
  • Betsy Clara House Nursing Home, Maidstone
Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of a family run group, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has three separate lounges, a wide ranging activities programme led by a full time activities co-ordinator, and lovely landscaped gardens.
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Care Provided by Betsy Clara House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees are subject to care needs assessment

These prices are only a guideline, please contact Betsy Clara House Nursing Home to find out the exact price for your requirements.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Dunn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking

  • There is free off-street parking available on site.

Betsy Clara House Nursing Home Reviews (81)

9.8

Betsy Clara House Nursing Home has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years.
Over all time Betsy Clara House Nursing Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Betsy Clara House Nursing Home
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Total of 81, showing 61-80
Review from Iris M (Regular Volunteer) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A group of us from Linton Road Congregational Church visit the home once a month to take a service for the residents. We receive a very warm welcome from the staff and residents and enjoy seeing them join in - one dear man even joined in by playing the spoons when we were all singing! The staff are
all attentive and everyone seems happy and well cared for.
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Review from Gina B (Daughter of Resident) published on 6 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
So impressed with the manager and the team for the care they have taken with Dad.
Not only has he put weight on, but he is happy and settled and even going on a boat trip in the near future organised by the care home. It really is a 'care home ', such lovely staff. Every single time I have visited
or telephoned they have impressed me not just with their attentiveness to Dads needs but also their knowledge about him, his history, likes and dislikes.
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Review from Geoff D (Son of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of the Betsy Clara House Nursing Home for approximately 12 weeks and my family and I would like to say a big thank you to all the staff for a wonderful job that they do in stressful circumstances. My mum spent six months in a hospital prior to Betsy Clara House Nursing Home
and her health went downhill, but since she has been in Betsy Clara House Nursing Home she has come on leaps and bounds ie eating and communicating. Thank you.
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Review from PM (Wife of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in hospital for 3 months prior going into a care home. He had been kept in bed all that time. Within the first day in care, he was dressed and in the lounge and has been walking with help. Within 3 weeks, there has been a 100% improvement. All the staff are caring wonderful people and
that includes all of our family, not just my husband. Nothing is too much trouble and one to one care is brilliant. My husband is settled and happy. My husband has Parkinson's and Parkinson's dementia. I and my youngest daughter have power of attorney.
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Review from Amanda P (Daughter of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad arrived 3rd January at the home. Since his arrival he has flourished, from being almost bed-ridden in hospital, he is now eating and drinking by himself. The staff are so caring, treating all the residents with dignity and compassion. The nurses are superb and act immediately. I could not ask for
my father to be in a better place. It feels like his home and we too are made to feel part of his home. Life now has a meaning again. We were upset having to make this decision, but to see my Dad now we have him back and I could not ask for anything more.
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Review from Alison M (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I are thrilled and delighted with every aspect of mum's care. The staff make us feel this is mums home and we are welcome all the time. They are often singing which mum loves and we join in. I love that the staff always chat to everyone and there is always much laughter going on.
Mum's
room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.
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Review from L R (Daughter-in-law of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous, professional and welcoming environment my father-in-law has been lucky enough to move into. We cannot thank the staff enough for making us "all" feel so at home. It is a relaxed atmosphere, stimulating but nicely paced for residents with a genuine air of kindness. Would thoroughly recommend,
so attentive to dad's and our needs, it is like he has been there for years extremely settled and content.
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Review from Kaye E (Daughter of Resident) published on 14 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother needed a nursing home my father and I visited many homes in the areas surrounding Maidstone and found many suitable.
When we visited Betsy Clara House Nursing Home, the welcome was exceptional and really gave us hope that mum would be ok and stimulated as well as cared for.
Mum has
only been at Betsy Clara a short time but all concerned are living up to their promise and she is very comfortable and we are made very welcome.
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Review from David F (Son of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled very quickly and very well at Betsy Clara. She immediately picked up the infectious positive atmosphere. Earlier this week we had a family get-together with all her nieces, nephews and grandchildren there. We agreed with the Manager that she should only come along if she was settled
and happy - it all worked perfectly - the Manager arranged everything, the taxi and the staffing and mother came along and enjoyed seeing everyone, including her nieces from Canada over Facetime. A great afternoon for mother and all facilitated by Betsy Clara home's flexible and professional management and staff.
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Review from Alex W (Daughter of Resident) published on 22 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Betsy Clara in July 2016 after months of searching to find a suitable placement. Mum's previous home had served notice and we were unable to find a home that we felt could meet mum's complex needs, until we met the team at Betsy Clara. We were immediately struck by their knowledge and experience
and we are extremely grateful for their supportive and professional approach. The entire team seems to be doing a fantastic job here.
Currently going through a total refurbishment, I am impressed on my visits with the improvements they are making to the building and grounds. Mum has settled here really well, far better than we imagined she would. Her room is large and beautifully decorated.
The whole team went to enormous lengths to make sure it was just right. Mum is always well presented and has been encouraged to use a hoist to get up from bed, which is a huge step. Food seems good and staff happy to accommodate all requests. There is fantastic care here. A+
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Review from Joan M (Daughter-in-law of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum-in-law is very settled after several weeks of upheaval. All the staff have been kind to her and they are all very caring. She has been into the lounge most days when well enough and this has helped her settle in much quicker. There is a nice atmosphere when you arrive at the home and everyone seems
calm which helps the residents feel more relaxed and "at home".
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Review from Christine J (Daughter of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was moved to this home in March this year. I have been very impressed with the care and attention he is receiving from a dedicated team of carers, He is always clean and well presented. Whenever I visit, I am always made comfortable and offered a refreshment. The home is always fresh and clean,
with no smells associated with a nursing home. I would recommend the home to others whose loved ones may need care.
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Review from J H (Son of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care for my Dad.
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Review from Janet R (Daughter of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately was only with you for 30hrs. All the staff was very lovely and caring. Especially when mother passed away. They were very comforting and compassionate when we arrived after the phone call.
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Review from G A (Daughter of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have so far been very happy with my mothers time at Betsy Clara house (1 and a half years). I have found the home to be a welcoming, un-stuffy, friendly environment with cheerful, hardworking staff who seem genuinely pleasant and good fun to residents and families alike, no matter when one turns up.
Mum has thrived and is physically better than when she arrived. She thrives on the atmosphere here where there is always a lot to see going on due to the layout of the main lounge especially. The nursing care she has received to her bad legs has been consistently good. I'm happy going there to see mum happy being there. It's not plush, but it is bright, clean and comfortable. Laundry nicely done and the food is great. Well done.
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Review from B B (Daughter of Resident) published on 13 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the very short time Mum was a resident, the manager and staff showed respect, dignity to her and relatives. She was made welcome and made comfortable under the circumstances she was experiencing.
Even after Mum had passed away the manager showed compassion and was willing to execute anything we
asked. A 'big' thank you to all those involved with her care during her last few hours, she passed away with dignity.
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Review from H A (Wife of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been treated with respect by all members of staff, greeted at anytime of the day I visit my husband. They inform me straight away if he is ill, medication change as soon as they can after any change. Staff are very caring and make sure that every need of the resident is met. The rooms
are kept clean and comfortable, allowing residents to have their own belongings, pictures around. Food very good and plenty of drinks provided.
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Review from Nicola H (Daughter of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father needed to be moved to a nursing home for dementia as his deteriorating health meant his needs were increasing and his residential care home could not cope. The carers made his move so much easier than we thought possible. The staff have been so welcoming and helpful and my mother and I feel
assured that my father is getting the best possible care.
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Review from Isabel E (Wife of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently moved into Betsy Clara. The staff have been very welcoming and kind. The home is very clean and there are no bad smells. I feel happy that my husband will be well cared for.
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Review from D T (Son-in-law of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad became a resident at Betsy Clara on the 1st August 2014 after the previous home he was at said they could no longer meet his needs. Betsy Clara is brilliant care home that has really looked after him well since he moved in. I rate the staff very highly, all work as a team and provide excellent care
which is delivered with both compassion and humour. Dad can have good days and bad. The staff understand his needs, he broke a hip last year and was put on "end of life care". Betsy Clara staff did not give up on him and with good care nursed him back to health. Visiting is at anytime and the staff are always pleased to see us and keep us well informed.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Betsy Clara House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Betsy Clara House Nursing Home is calculated as follows: ( (145 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Betsy Clara House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Lisa

Lisa Dunn

Job Title: Home Manager Joined: 2014

With over 20 years of experience in health and social care, Lisa began their career in community-based services, supporting individuals with a wide range of needs within their own homes. This early experience shaped a strong commitment to delivering truly person-centred care that upholds dignity, independence and individual choice.


They later progressed into residential and nursing home settings, supporting residents living with early-onset dementia through to the later stages of the condition, as well as providing compassionate end-of-life care. Throughout their career, they have been guided by the belief that even small, thoughtful actions can make a meaningful difference to someone’s daily life.


Lisa is dedicated to creating a safe, welcoming and homely environment where residents feel valued and empowered. At Betsy Clara, individual choice is championed, with each resident supported to live in a way that reflects their preferences, routines and personal identity. Their aim is to lead a team that delivers high-quality care with warmth, respect and compassion every day.

Adriana

Adriana Caragea

Job Title: Deputy Manager and Clinical Lead Joined: 2016

Here is an expanded and polished third-person profile for Adriana as Deputy Manager:


Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.


With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.


Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.


As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

Vicki

Vicki Buckingham

Job Title: Administrator Joined: 2024

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.


I am delighted to now be a permanent part of the team.


I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.


Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.


I am proud to be part of such a supportive, caring team.


My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Betsy Clara House Nursing Home to verify any information. View our terms and conditions. Betsy Clara House Nursing Home has an Enhanced Service - more info.