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Betsy Clara House Nursing Home

Courtenay Road, Tovil, Maidstone, Kent ME15 6UW
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Betsy Clara House Nursing Home, Maidstone
Betsy Clara House Nursing Home, Maidstone
Betsy Clara House Nursing Home, Maidstone

Situated in a quiet area of Tovil, Maidstone, Betsy Clara House provides nursing and dementia care for residents that is tailored to suit their individual needs and covers those needing long-term or respite care.

Part of The Willow Community, the philosophy at Betsy Clara House is to provide an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life...  

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Care Provided by Betsy Clara House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,450From £1,450
Nursing Dementia CareFrom £1,450From £1,450

Fees are subject to care needs assessment

Contact Betsy Clara House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Isabel Nyirenda (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)

Visiting

  • Vistors welcome to drop in at any time, or if you prefer you can arrange an appointment and a member of the team will happily show you around the home.

Parking

  • There is free off-street parking available on site.

Betsy Clara House Nursing Home Reviews (84)

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9.6

Betsy Clara House Nursing Home has a Review Score of 9.6 (9.638) out of 10, based on 12 reviews in the last 2 years. Over all time Betsy Clara House Nursing Home has 84 reviews.

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Review from Margaret S (Wife of Resident) published on 9 October 2017 Submitted via Review Postal Card
Overall Experience
My husband has been a resident of Betsy Clara for three years and his care has been excellent, with his care plan altered accordingly with the progression of his dementia.
Care staff are caring and attentive to the resident's needs. Every effort is given to ensure continuity of staff, thus giving a lovely atmosphere.

The home is kept very clean and never smells of urine or cabbage.

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Review from Alan G (Son of Resident) published on 18 May 2017 Submitted via Review Postal Card
Overall Experience
My father was a resident of Betsy Clara for 2+ years. The care and attention he received was always of the highest quality and meant that he was able to finish his life with friends, not staff and was able to pass on with dignity and care and with someone by his side.

Staff and management always approachable and are a credit to Betsy Clara House.

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Review from Debbie P (Daughter of Resident) published on 16 May 2017 Submitted via Review Postal Card
Overall Experience
The celebration of my mum and dads 60th anniversary was well organised by the activities coordinator and all the staff working that day. This enabled all family members and friends to enjoy their special day.
We had a fantastic time which formed great memories for us to cherish for the rest of our lives.

Thank you Betsy Clara Nursing Home.

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Review from Iris M (Regular Volunteer) published on 10 May 2017 Submitted via Review Postal Card
Overall Experience

A group of us from Linton Road Congregational Church visit the home once a month to take a service for the residents. We receive a very warm welcome from the staff and residents and enjoy seeing them join in - one dear man even joined in by playing the spoons when we were all singing! The staff are all attentive and everyone seems happy and well cared for.

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Review from Gina B (Daughter of Resident) published on 6 April 2017 Submitted via Website
Overall Experience
So impressed with the manager and the team for the care they have taken with Dad.

Not only has he put weight on, but he is happy and settled and even going on a boat trip in the near future organised by the care home. It really is a 'care home ', such lovely staff. Every single time I have visited or telephoned they have impressed me not just with their attentiveness to Dads needs but also their knowledge about him, his history, likes and dislikes.

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Review from Geoff D (Son of Resident) published on 2 March 2017 Submitted via Review Postal Card
Overall Experience

My mum has been a resident of the Betsy Clara House Nursing Home for approximately 12 weeks and my family and I would like to say a big thank you to all the staff for a wonderful job that they do in stressful circumstances. My mum spent six months in a hospital prior to Betsy Clara House Nursing Home and her health went downhill, but since she has been in Betsy Clara House Nursing Home she has come on leaps and bounds ie eating and communicating. Thank you.

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Review from PM (Wife of Resident) published on 15 February 2017 Submitted via Review Postal Card
Overall Experience

My husband was in hospital for 3 months prior going into a care home. He had been kept in bed all that time. Within the first day in care, he was dressed and in the lounge and has been walking with help. Within 3 weeks, there has been a 100% improvement. All the staff are caring wonderful people and that includes all of our family, not just my husband. Nothing is too much trouble and one to one care is brilliant. My husband is settled and happy. My husband has Parkinson's and Parkinson's dementia. I and my youngest daughter have power of attorney.

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Review from Amanda P (Daughter of Resident) published on 1 February 2017 Submitted via Review Postal Card
Overall Experience

Dad arrived 3rd January at the home. Since his arrival he has flourished, from being almost bed-ridden in hospital, he is now eating and drinking by himself. The staff are so caring, treating all the residents with dignity and compassion. The nurses are superb and act immediately. I could not ask for my father to be in a better place. It feels like his home and we too are made to feel part of his home. Life now has a meaning again. We were upset having to make this decision, but to see my Dad now we have him back and I could not ask for anything more.

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Review from Alison M (Daughter of Resident) published on 20 January 2017 Submitted via Review Postal Card
Overall Experience
My sisters and I are thrilled and delighted with every aspect of mum's care. The staff make us feel this is mums home and we are welcome all the time. They are often singing which mum loves and we join in. I love that the staff always chat to everyone and there is always much laughter going on.

Mum's room is beautiful with her own creatures on the windows. She enjoys a bubble bath and getting her hair done. The food is lovely and mum is asked what she would like. Betsy Clara House Maidstone feels like an extension of our own family and together we are caring for mum. Thank you so much.

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Review from L R (Daughter-in-law of Resident) published on 13 January 2017 Submitted via Review Postal Card
Overall Experience

What a fabulous, professional and welcoming environment my father-in-law has been lucky enough to move into. We cannot thank the staff enough for making us "all" feel so at home. It is a relaxed atmosphere, stimulating but nicely paced for residents with a genuine air of kindness. Would thoroughly recommend, so attentive to dad's and our needs, it is like he has been there for years extremely settled and content.

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Review from Kaye E (Daughter of Resident) published on 14 November 2016 Submitted via Review Postal Card
Overall Experience
When my mother needed a nursing home my father and I visited many homes in the areas surrounding Maidstone and found many suitable.
When we visited Betsy Clara House Nursing Home, the welcome was exceptional and really gave us hope that mum would be ok and stimulated as well as cared for.

Mum has only been at Betsy Clara a short time but all concerned are living up to their promise and she is very comfortable and we are made very welcome.

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Review from David F (Son of Resident) published on 9 November 2016 Submitted via Review Postal Card
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Mum has settled very quickly and very well at Betsy Clara. She immediately picked up the infectious positive atmosphere. Earlier this week we had a family get-together with all her nieces, nephews and grandchildren there. We agreed with the Manager that she should only come along if she was settled and happy - it all worked perfectly - the Manager arranged everything, the taxi and the staffing and mother came along and enjoyed seeing everyone, including her nieces from Canada over Facetime. A great afternoon for mother and all facilitated by Betsy Clara home's flexible and professional management and staff.

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Review from Alex W (Daughter of Resident) published on 22 August 2016 Submitted via Website
Overall Experience
Mum moved to Betsy Clara in July 2016 after months of searching to find a suitable placement. Mum's previous home had served notice and we were unable to find a home that we felt could meet mum's complex needs, until we met the team at Betsy Clara. We were immediately struck by their knowledge and experience and we are extremely grateful for their supportive and professional approach. The entire team seems to be doing a fantastic job here.
Currently going through a total refurbishment, I am impressed on my visits with the improvements they are making to the building and grounds. Mum has settled here really well, far better than we imagined she would. Her room is large and beautifully decorated.

The whole team went to enormous lengths to make sure it was just right. Mum is always well presented and has been encouraged to use a hoist to get up from bed, which is a huge step. Food seems good and staff happy to accommodate all requests. There is fantastic care here. A+

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Review from Joan M (Daughter-in-law of Resident) published on 16 August 2016 Submitted via Review Postal Card
Overall Experience

Mum-in-law is very settled after several weeks of upheaval. All the staff have been kind to her and they are all very caring. She has been into the lounge most days when well enough and this has helped her settle in much quicker. There is a nice atmosphere when you arrive at the home and everyone seems calm which helps the residents feel more relaxed and "at home".

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Review from Christine J (Daughter of Resident) published on 15 August 2016 Submitted via Review Postal Card
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My dad was moved to this home in March this year. I have been very impressed with the care and attention he is receiving from a dedicated team of carers, He is always clean and well presented. Whenever I visit, I am always made comfortable and offered a refreshment. The home is always fresh and clean, with no smells associated with a nursing home. I would recommend the home to others whose loved ones may need care.

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Review from J H (Son of Resident) published on 28 July 2016 Submitted via Review Postal Card
Overall Experience

Very good care for my Dad.

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Review from Janet R (Daughter of Resident) published on 4 July 2016 Submitted via Review Postal Card
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Unfortunately was only with you for 30hrs. All the staff was very lovely and caring. Especially when mother passed away. They were very comforting and compassionate when we arrived after the phone call.

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Review from G A (Daughter of Resident) published on 23 June 2016 Submitted via Review Postal Card
Overall Experience
I have so far been very happy with my mothers time at Betsy Clara house (1 and a half years). I have found the home to be a welcoming, un-stuffy, friendly environment with cheerful, hardworking staff who seem genuinely pleasant and good fun to residents and families alike, no matter when one turns up.

Mum has thrived and is physically better than when she arrived. She thrives on the atmosphere here where there is always a lot to see going on due to the layout of the main lounge especially. The nursing care she has received to her bad legs has been consistently good. I'm happy going there to see mum happy being there. It's not plush, but it is bright, clean and comfortable. Laundry nicely done and the food is great. Well done.

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Review from B B (Daughter of Resident) published on 13 June 2016 Submitted via Website
Overall Experience
For the very short time Mum was a resident, the manager and staff showed respect, dignity to her and relatives. She was made welcome and made comfortable under the circumstances she was experiencing.

Even after Mum had passed away the manager showed compassion and was willing to execute anything we asked. A 'big' thank you to all those involved with her care during her last few hours, she passed away with dignity.

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Review from H A (Wife of Resident) published on 1 June 2016 Submitted via Review Postal Card
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I have always been treated with respect by all members of staff, greeted at anytime of the day I visit my husband. They inform me straight away if he is ill, medication change as soon as they can after any change. Staff are very caring and make sure that every need of the resident is met. The rooms are kept clean and comfortable, allowing residents to have their own belongings, pictures around. Food very good and plenty of drinks provided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Betsy Clara House Nursing Home.

Meet the Team (3)

Isabel Nyirenda
Isabel NyirendaJob Title Registered ManagerJoined 2026

Isabel is an experienced Home Manager and Registered General Nurse (RGN) with over 20 years’ experience in health and social care. She has led both individual homes and multi-site services, with a strong track record in improving quality, supporting teams and delivering person-centred care. Isabel is passionate about creating a warm, safe and supportive environment where residents, families and staff feel valued and respected.

Adriana Caragea
Adriana CarageaJob Title Deputy Manager and Clinical LeadJoined 2016

Adriana has been with Betsy Clara since 2016, joining the team as a Registered Nurse. Over the years, she has demonstrated exceptional clinical knowledge, dedication and leadership, progressing into her current role as Deputy Manager.

With extensive experience in residential and nursing care, Adriana has supported residents with a wide range of complex health needs, including those living with dementia and requiring end-of-life care. She is deeply committed to delivering safe, compassionate and person-centred care, ensuring that every resident is treated with dignity, respect and kindness.

Throughout her time at Betsy Clara, Adriana has played a key role in mentoring and developing the nursing and care team, promoting high clinical standards and fostering a culture of continuous improvement. Her calm and supportive leadership style helps create a positive working environment where staff feel confident, valued and empowered to deliver the highest quality of care.

As Deputy Manager, Adriana works closely with the management team to ensure the smooth running of the home, maintaining compliance, supporting staff development and always keeping residents’ wellbeing at the heart of every decision.

Vicki Buckingham
Vicki BuckinghamJob Title AdministratorJoined 2024

After working for many years in administration, I came to Betsy in November 2024 as maternity cover.

I am delighted to now be a permanent part of the team.

I thoroughly enjoy meeting residents’ families and interacting with residents, which I have grown very fond of.

Being an Administrator is so rewarding, and Betsy has such a lovely atmosphere.

I am proud to be part of such a supportive, caring team.

My role is very enjoyable, and I hope to continue for many years, with what I feel is now my second family.

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