Only the locations & reviews in Surrey for Nellsar Care Homes are showing below.
View the details of all 13 locations (with 1055 reviews) owned by Nellsar Care Homes
Stafford Lake, Knaphill, Woking GU21 2SJ
"The staff/team were excellent in the care they showed and gave my mother. And help and support they gave to me and my sister. From day one…" Read all 144 reviews
Situated in the beautiful village of Bisley near Woking, Princess Christian is an award-winning Care Home providing residential, rehabilitation, nursing, dementia and complex care services for 86 people, across three separate communities under one roof. There… Read more about Princess Christian Care Centre
Submitted via Website • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
I am truly sorry for your loss, and please accept our deepest condolences.Thank you so much for sharing your experience at Princes Christian Care Centre. It brings me peace of mind to know that our team was able to care for your beloved husband with empathy, dignity, and compassion-and that you had the opportunity to be with him until the end.It is never easy to say goodbye, but being surrounded by people who genuinely care can make a meaningful difference.
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Submitted via Postal Card • Report
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre
Thank you for your kind words and for taking the time to share your thoughts.It means a lot to all of us especially the team on Knaphill Unit to know that the care we gave helped your mum, and the support they gave brought comfort to you and your sister.We will share your message with the whole team; it will really mean a lot to them.Wishing you and your sister strength and comfort.With warm thanks,PCCC team
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Submitted via Postal Card • Report
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre
Thank you for your beautiful words. We are truly pleased to hear that our care made a difference to your mums final weeks and brought comfort to you and your brother during such a challenging time.Your feedback has been shared with the team, and it means so much to us all. Providing love, compassion, and dignity is at the heart of everything we do, your message is a powerful reminder of why we are here.With heartfelt thanks,PCCC Team
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Submitted via Website • Report
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre
Thank you so much for your kind and heartfelt feedback. We are truly touched to hear that your mum received the level of care and attention she deserved during her time with us at Princess Christian.It means a great deal to our team to know their efforts made a positive difference, especially in supporting someone with advanced Lewy Body Dementia and complex needs. We always strive to provide person-centred care that respects each resident's individuality, and your words affirm the importance of that approach.Your praise is deeply appreciated and will be shared with the entire team, it will mean so much to them.
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Submitted via Website • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Thank you so much for such a positive feedback. Makes me so happy to know that your mum settled well and she is well care for. Your opinion is very important to us.
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Submitted via Postal Card • Report
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre
Thank you for taking the time to share your valuable feedback. We appreciate your input and will make every effort to address the areas that need improvement. Thank you!
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Submitted via Postal Card • Report
Reply from Mario Taherian, Manager at Princess Christian Care Centre
Many thanks for your feedback about our services. Your feedback is very much appreciated.
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Submitted via Website • Report
Reply from Mario Taherian, Manager at Princess Christian Care Centre
Many thanks for your feedback. I am so happy to hear that our team delivered excellent care to your brother. Your feedback encourages us to continue to deliver excellent care to our residents.
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Submitted via Postal Card • Report
Reply from Mario Taherian, Manager at Princess Christian Care Centre
Many thanks for your honest feedback. Your feedback will encourage us to continue to provide excellent care and services for our residents.
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Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Thank you so much for taking time to share your experience at Princess Christian Care Centre. Makes me so happy to hear that your husband is well looked after. Your opinion is so important to us.
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Submitted via Postal Card • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Dear Susan, thank you so much for such a lovely review. I am so happy to hear that you feel that your dear mum was well cared for, and the staff made you feel welcomed every time you visited. I will share your feedback with the team. It will make them very happy.
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Submitted via Postal Card • Report
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre
Thank you for your kind comments. We are delighted to hear that you find our care home to be well-managed and that our objectives are clearly understood and followed by everyone. We take pride in ensuring that all residents are properly cared for and treated with professionalism at every level. Your feedback is greatly appreciated.
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Submitted via Website • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Thank you so much for such a positive review. I am so happy that you feel that your father is well looked after and the staff are meeting your expectations. I will pass your feedback to the team and I am convinced that would mean the world to them.
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Reply from Mario Taherian, Manager at Princess Christian Care Centre
Many thanks for your feedback. Your feedback helps and encourages us to private excellent care to our residents.
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Submitted via Postal Card • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Thank you so much for sharing your experience at Princess Christian Care Centre. I am really happy that you feel that your dad is happy and content.
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Submitted via Website • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Dear Mark, thank you so much for taking the time to share your experience at Princess Christian Care Centre. Gives me peace of mind to find out that your father had a good experience while he was cared for in our care home. I am so happy that he is doing well and that we could be part of his progress with his condition. Your feedback is very important to the team.
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Submitted via Website • Report
Reply from Mario Taherian, Manager at Princess Christian Care Centre
Many thanks for your lovely comment. Certainly, your feedback will encourage us to continue to deliver excellent care.
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Submitted via Postal Card • Report
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre
Thank you so much for taking time to share your experience at Princess Christian Care Centre. Gives me great comfort to know that the staff showed empathy, care, and supported your husband in a dignified way.
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