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Care Home Owned by Nellsar Care Homes in Surrey

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Nellsar Care Homes in Surrey

Only the locations & reviews in Surrey for Nellsar Care Homes are showing below.

View the details of all 13 locations (with 1063 reviews) owned by Nellsar Care Homes

Nellsar Care Homes Locations in Surrey (1)

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1 Care Home owned by Nellsar Care Homes in Surrey
Princess Christian Care Centre

Stafford Lake, Knaphill, Woking GU21 2SJ 

9.7 146 reviews
"Dad moved to Princess Christian in February 2024. From our first visit we were impressed. The building and rooms were spotless and the…"   Read all 146 reviews
Location Type Care Home

Situated in the beautiful village of Bisley near Woking, Princess Christian is an award-winning Care Home providing residential, rehabilitation, nursing, dementia and complex care services for 86 people, across three separate communities under one roof. There… Read more about Princess Christian Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 96 Rooms from £1,950 / week

Nellsar Care Homes Reviews in Surrey (146)

9.7

Nellsar Care Homes has a Group Review Score of 9.7 (9.690) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nellsar Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Nellsar Care Homes
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Review of

Princess Christian Care Centre

from Rachael P (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided excellent care and always made dad feel special. He Became very unwell and the staff managed his illness really well, so much care and patience with everyone on the home.
Dad's end of life care was managed really well with compassion right up the end.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for such a beautiful review. Your feedback is very important to our team, as it is a recognition of their hard work. Your dad was such a lovely gentleman, and he will be greatly missed.

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Review of

Princess Christian Care Centre

from Susan G (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Princess Christian in February 2024.
From our first visit we were impressed. The building and rooms were spotless and the staff were happy and welcoming. Dad took a while to settle but staff were patient and kind to him and he soon got a routine going.
When we visited we were aware that
there were a lot more things Dad could have been involved in had he had been able to, but unfortunately his illness meant this was not the case, shame as everyone taking part seemed to be enjoying it.
Reply from Mario Taherian, Manager at Princess Christian Care Centre

Dear Susan Many thanks for your positive feedback. Very much appreciated . Dad was loved by all our staff and he was so nice gentleman

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Review of

Princess Christian Care Centre

from Irmeli I (Wife of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was treated with dignity and kindness during his illness. He was well cared for and clean. The care staff dedserves a big thank you for all their work. During the last week before he died and I was allowed to be with him. I witnessed the dedication of the staff and I was also treated with
kindness and care. My husband died peacefully in the end.
It was really kind of the home to bring me home afterwards. I also like to extend my thanks to the admin staff and the reseptionist.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

I am truly sorry for your loss, and please accept our deepest condolences.Thank you so much for sharing your experience at Princes Christian Care Centre. It brings me peace of mind to know that our team was able to care for your beloved husband with empathy, dignity, and compassion-and that you had the opportunity to be with him until the end.It is never easy to say goodbye, but being surrounded by people who genuinely care can make a meaningful difference.

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Review of

Princess Christian Care Centre

from R H (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff/team were excellent in the care they showed and gave my mother. And help and support they gave to me and my sister. From day one until the end they were out standing and can not thank them enough. The whole team/staff on Knaphill wing were brilliant in the 6 weeks mum was there, a big thank
you to them all. x
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for your kind words and for taking the time to share your thoughts.It means a lot to all of us especially the team on Knaphill Unit to know that the care we gave helped your mum, and the support they gave brought comfort to you and your sister.We will share your message with the whole team; it will really mean a lot to them.Wishing you and your sister strength and comfort.With warm thanks,PCCC team

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Review of

Princess Christian Care Centre

from J H (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place! They made the last few weeks of my mum's life special. It was a difficult situation made bearable for my brother and I. Mum was shown love, care and compassion as was my brother and I. Fantastic place, fantastic staff.
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for your beautiful words. We are truly pleased to hear that our care made a difference to your mums final weeks and brought comfort to you and your brother during such a challenging time.Your feedback has been shared with the team, and it means so much to us all. Providing love, compassion, and dignity is at the heart of everything we do, your message is a powerful reminder of why we are here.With heartfelt thanks,PCCC Team

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Review of

Princess Christian Care Centre

from Jo W (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 10 months at Princess Christian after being transferred from another care home. The care she received was amazing, a different level in comparison. Members of staff are attentive to individual residents' needs, patterns, and cultures. Mum had advanced Lewy Body Dementia and had challenging
behaviour; the staff were excellent in caring for her needs. I can't praise this home and its management enough.
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you so much for your kind and heartfelt feedback. We are truly touched to hear that your mum received the level of care and attention she deserved during her time with us at Princess Christian.It means a great deal to our team to know their efforts made a positive difference, especially in supporting someone with advanced Lewy Body Dementia and complex needs. We always strive to provide person-centred care that respects each resident's individuality, and your words affirm the importance of that approach.Your praise is deeply appreciated and will be shared with the entire team, it will mean so much to them.

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Review of

Princess Christian Care Centre

from A N (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 8 months at Princess Christian Care Centre. She had dementia and was initially an unwilling resident! The care she received was exemplary. The staff are incredibly caring and patient; they remain cheerful and kind at all times. The open door policy is so wonderful for family and we are
made to feel welcome always. After looking for a care home that would accept Mum for over a year, I feel totally blest that she spent her last few months at Princess Christian Care Centre and am truly grateful to the staff who cared for her.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for such a positive feedback. Makes me so happy to know that your mum settled well and she is well care for. Your opinion is very important to us.

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Review of

Princess Christian Care Centre

from C M (Ex Family Member) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff to be caring and attentive to our loved one.
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for taking the time to share your valuable feedback. We appreciate your input and will make every effort to address the areas that need improvement. Thank you!

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Review of

Princess Christian Care Centre

from Darren P (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was compassionate, respectful and professional at all times. Nurses kept me informed of Dad's progress, the ups and downs, his change of medication etc., as Alzheimer's slowly took him away from us.
Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback about our services. Your feedback is very much appreciated.

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Review of

Princess Christian Care Centre

from Stephen G (Brother of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is a resident, moving towards final care. The staff have been excellent, being very attentive and caring. Nothing seems to be too much trouble for them.
Due to drugs and suchlike, he can be a little difficult and demanding at times, but the staff are taking it all in their stride and remain
cheerful and encouraging.
Thoroughly recommend Princess Christian Care Centre if one is unfortunate enough to need such care.
Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback. I am so happy to hear that our team delivered excellent care to your brother. Your feedback encourages us to continue to deliver excellent care to our residents.

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Review of

Princess Christian Care Centre

from B D (Daughter of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have verbally recommended your care and staff several times during the period my mother has spent with you. The staff really care and I am absolutely sure they are the reason she lived so long. Special thanks to the chef who made her personalised food when she refused standard offerings and to the
nurses and carers who knew and understood the person in front of them, my mother.
Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your honest feedback. Your feedback will encourage us to continue to provide excellent care and services for our residents.

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Review of

Princess Christian Care Centre

from C C (Daughter of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother spent over two years at the care home before she passed away. She was well looked after, the activity team were wonderful and she enjoyed taking part in different tasks.
I take happiness in the fact that she was always positive in her surroundings and always told us the staff are very kind
and friendly!
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Review of

Princess Christian Care Centre

from Patricia H (Wife of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my husband so well. All the nurses and care help assistants were wonderful and my husband was so well looked after during his five weeks with you. Thank you again!
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for taking time to share your experience at Princess Christian Care Centre. Makes me so happy to hear that your husband is well looked after. Your opinion is so important to us.

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Review of

Princess Christian Care Centre

from Susan S (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed 12 months in the care of the staff at Princess Christian until her passing in June 2024. The staff were always welcoming in the Pirbright Unit, I felt like one of the family. They kept in contact with me when anything needed to be advised like the doctor's visit and changes in medication.
The food served in the restaurant was always excellent. I was able to eat with Mum antine for £10, a 2-course lunch.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Dear Susan, thank you so much for such a lovely review. I am so happy to hear that you feel that your dear mum was well cared for, and the staff made you feel welcomed every time you visited. I will share your feedback with the team. It will make them very happy.

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Review of

Princess Christian Care Centre

from Ian W (Husband of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-managed care home which clearly sets out objectives which everyone understands and acts accordingly.
All staff at every level ensure all residents are properly cared for and treated professionally.
Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for your kind comments. We are delighted to hear that you find our care home to be well-managed and that our objectives are clearly understood and followed by everyone. We take pride in ensuring that all residents are properly cared for and treated with professionalism at every level. Your feedback is greatly appreciated.

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Review of

Princess Christian Care Centre

from Sophia N (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father currently resides at Princess Christian Care Home. Amazing service, attention to detail, kind staff, informative and professional nurses and doctors. Clean and cheerful atmosphere. Highly recommended.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for such a positive review. I am so happy that you feel that your father is well looked after and the staff are meeting your expectations. I will pass your feedback to the team and I am convinced that would mean the world to them.

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Review of

Princess Christian Care Centre

from Lin W (Wife of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from the hospital to the home to receive end-of-life care. His treatment was excellent from day one. The staff were caring and lovely whatever time of day. I am so pleased that his death was so peaceful.
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Review of

Princess Christian Care Centre

from R G (Nephew of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
When I visited, I found the staff very welcoming and helpful. They are always caring and interacting with the residents who seem very happy. The quality of the food is good. The rooms are kept clean. Overall, in my opinion, the care home is good value for money.
Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback. Your feedback helps and encourages us to private excellent care to our residents.

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Review of

Princess Christian Care Centre

from Karen H (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visited my father the staff were always very pleased and helpful. My dad seemed happy enough and comfortable.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for sharing your experience at Princess Christian Care Centre. I am really happy that you feel that your dad is happy and content.

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Review of

Princess Christian Care Centre

from Mark C (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed for respite for 5 weeks after being in and out of hospital many times over the last 6 months. The care and attention he received from all staff in the care home was second to none. Excellent care from the nursing team, very friendly and polite. Clothes were regularly washed and the
home was fresh and tidy. He is doing so well and much stronger since his stay. He was wheeled in a wheelchair and walked out with the aid of a frame.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Dear Mark, thank you so much for taking the time to share your experience at Princess Christian Care Centre. Gives me peace of mind to find out that your father had a good experience while he was cared for in our care home. I am so happy that he is doing well and that we could be part of his progress with his condition. Your feedback is very important to the team.

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Awards / Recognitions (5)

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