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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Nellsar Care Homes in Surrey

Only the locations & reviews in Surrey for Nellsar Care Homes are showing below.

View the details of all 13 locations (with 1142 reviews) owned by Nellsar Care Homes

Nellsar Care Homes Locations in Surrey (1)

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Princess Christian Care Centre
Stafford Lake, Knaphill, Woking GU21 2SJ 
9.7 153 reviews
Princess Christian Care Centre, Woking, Surrey
"Mum's stay here was always treated with the utmost care, attention and dignity. We really couldn't have found a better place for her to be…"   Read all 153 reviews
  • from £1,950 / week
  • 96 Rooms
Location Type Care Home

Situated in the beautiful village of Bisley near Woking, Princess Christian is an award-winning Care Home providing residential, rehabilitation, nursing, dementia and complex care services for 86 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Nellsar Care Homes Reviews in Surrey (153)

9.6

Nellsar Care Homes has a Group Review Score of 9.6 (9.645) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nellsar Care Homes must have a Review Score.

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Review of

Princess Christian Care Centre

from Aline B (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's stay here was always treated with the utmost care, attention and dignity. We really couldn't have found a better place for her to be cared for. Thank you all so much.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for your kind words. It means a great deal to our entire team to know that your mum's time with us was marked by the care, attention, and dignity she deserved.
On behalf of everyone here, thank you for your trust and for taking the time to share your experience. Your feedback means more to us than you know.
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Review of

Princess Christian Care Centre

from Paul R (Husband of Resident) published on 29 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my disabled wife's stay she was treated as a person, in a dignified and fully supportive manner. Being non-verbal, the staff adapted how they communicated with her and always ensured she understood and agreed with everything. From head office to the centre managers to the carers to the cleaning
staff, everybody was very welcoming from day one. I would certainly recommend them and cannot thank them enough.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreWe are delighted to hear that your wife felt respected, supported, and treated with dignity throughout her stay. Ensuring that every individual receives person-centred care, tailored to their unique needs and preferences, is at the heart of what we do. It is especially encouraging to know that our team adapted their communication approach to help your wife feel understood, involved, and comfortable at all times.
Your recognition of everyone-from our head office team and centre managers to our carers and housekeeping staff-means a great deal to us. We strive to create a warm and welcoming environment for all those who use our services, and we are pleased that this was reflected in your experience from day one.
Thank you for your recommendation and for placing your trust in us. We will be sure to share your feedback with the entire team, who will be thrilled to know the positive impact they have made on your wife's stay.
With our sincere thanks and best wishes.
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Review of

Princess Christian Care Centre

from Peter K (Power of Attorney of Resident) published on 26 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend for whom I am Power of Attorney has been at PCCH for two years now after being previously in two other local Carehome's.
PCCH and the staff are truly exceptional and a you cannot compare on any level the quality of care compared to the previous two ( that's all have/had similar fees )
From
reception to care assistant to nurses and Mgt the entire team are professional and 10/10
I've had experience with care homes for 3 other family members and again to have found PCCH Knaphill has been an true blessing
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for taking the time to share such wonderful feedback.
We are truly delighted to hear that your friend has had such a positive experience at Princess Christian. It means a great deal to know that, having experienced other care homes and supported several family members through care services, you consider the quality of care provided by our team to be exceptional.
Your kind words about everyone ,from our reception team, care assistants, nurses, and management-will be shared with all staff. They work incredibly hard to provide professional, compassionate, and person-centred care.
We are especially touched by your description of our care home as "a true blessing." Knowing that your friend is receiving the high standard of care, support, and respect they deserve is exactly what we strive for every day.
Thank you again for your trust and support.
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Review of

Princess Christian Care Centre

from Susan M (Daughter of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall experience is good. Mum is well cared for and looked after; she is happy and smiles at staff which leaves me with no concerns about her wellbeing. The nurses and carers are helpful and pleasant, they always ask if I would like a drink and provide me with updates.
What I would like more
of is communication around Mums mental health and how she is progressing with her mental health rather than being told she is "fine". Knowing the progression of her dementia would help greatly when seeing her deterioration.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you for taking the time to share your feedback. We are delighted to hear that you feel your mum is well cared for, happy, and comfortable with our team. It is especially reassuring to know that the kindness and support provided by our nurses and carers give you confidence in her wellbeing. We will be sure to share your lovely comments with the team.
We also appreciate your constructive feedback regarding communication about your mum's mental health and dementia progression. We understand how important it is for families to have a clearer understanding of changes in their loved one's cognitive health, particularly when they may be noticing deterioration during visits. While our intention is to reassure families, we recognise that simply saying someone is "fine" may not provide the level of detail and insight you are looking for.
We will use your feedback to review how we communicate updates regarding residents' mental health and dementia.
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Review of

Princess Christian Care Centre

from S J (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to all the staff at Princess Christian for looking after our mother with such kindness and care.


From the first day, everyone was so friendly and welcoming and, above all, kind. Nothing was ever too much trouble and we felt that our mother was brilliantly looked after by staff

who really cared.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for your kind words. It truly means a great deal to all of us here at Princess Christian to know that your family felt supported and reassured during your mother's time with us.
We are especially pleased to hear that our team made such a positive impression from the very first day, and that your mother received the care, dignity and compassion she deserved. Your feedback will be shared with the whole team, who will be incredibly touched by your appreciation.
It was an honour to care for your mother, and we are grateful that you trusted us to be part of her journey. Please don't hesitate to stay in touch.
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Review of

Princess Christian Care Centre

from Ann P (Wife of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it was suggested that my husband might benefit from two weeks respite care, we were both filled with fear and misery, but we need not have worried. He received exceptional kindness, care and professionalism and the two weeks passed in a flash. Although his health has not materially improved, he
has experienced a wonderful break, meeting new nurses, carers and other patients which will no doubt contribute to improved mental health for some time to come.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for sharing your experience. We understand how daunting the prospect of respite care can feel, so we are truly heartened to hear that both you and your husband felt reassured and supported throughout his stay. It is wonderful to know that the kindness, professionalism and companionship of our nurses, carers and fellow patients helped make his time with us such a positive and restorative break. While we appreciate that physical health outcomes can be complex, we're especially pleased that the experience has contributed positively to his wellbeing. Thank you again for your trust and for taking the time to leave such a thoughtful review.
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Review of

Princess Christian Care Centre

from K A (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home and staff, in amazing grounds. Fabulous place for my mum and her husband.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for your positive feedback.It makes me truly happy to know that the home and our staff team are meeting your expectations.Your review is incredibly valuable and encouraging for the whole team.
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Review of

Princess Christian Care Centre

from Carol F (Sister of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Princess Christian is unique not only in its impeccably high standards of care but the way everyone is cared for with dignity, respect and compassion. The management is inspirational, and the home runs like clockwork. The imagination and enthusiasm of the wellbeing team is amazing. The home is immaculate
and well maintained. The food is incredible, especially for residents on modified diets. I cannot praise the nursing team enough for their high standards and values.
Reply from Mario Taherian, Manager at Princess Christian Care CentreDear Carol I am truly sorry for your loss (Brother ), and please accept our staff deepest condolences. Thank you so much for sharing your experience at Princes Christian Care Centre. It brings me and my team peace of mind to know that we were able to care for your beloved Brother with empathy, dignity, and compassion. Billy being surrounded by people who genuinely care can make a meaningful difference.
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Review of

Princess Christian Care Centre

from Rachael P (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provided excellent care and always made dad feel special. He Became very unwell and the staff managed his illness really well, so much care and patience with everyone on the home.
Dad's end of life care was managed really well with compassion right up the end.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for such a beautiful review. Your feedback is very important to our team, as it is a recognition of their hard work. Your dad was such a lovely gentleman, and he will be greatly missed.
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Review of

Princess Christian Care Centre

from Susan G (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved to Princess Christian in February 2024.
From our first visit we were impressed. The building and rooms were spotless and the staff were happy and welcoming. Dad took a while to settle but staff were patient and kind to him and he soon got a routine going.
When we visited we were aware that
there were a lot more things Dad could have been involved in had he had been able to, but unfortunately his illness meant this was not the case, shame as everyone taking part seemed to be enjoying it.
Reply from Mario Taherian, Manager at Princess Christian Care CentreDear Susan Many thanks for your positive feedback. Very much appreciated . Dad was loved by all our staff and he was so nice gentleman
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Review of

Princess Christian Care Centre

from Irmeli I (Wife of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was treated with dignity and kindness during his illness. He was well cared for and clean. The care staff dedserves a big thank you for all their work. During the last week before he died and I was allowed to be with him. I witnessed the dedication of the staff and I was also treated with
kindness and care. My husband died peacefully in the end.
It was really kind of the home to bring me home afterwards. I also like to extend my thanks to the admin staff and the reseptionist.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreI am truly sorry for your loss, and please accept our deepest condolences.Thank you so much for sharing your experience at Princes Christian Care Centre. It brings me peace of mind to know that our team was able to care for your beloved husband with empathy, dignity, and compassion-and that you had the opportunity to be with him until the end.It is never easy to say goodbye, but being surrounded by people who genuinely care can make a meaningful difference.
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Review of

Princess Christian Care Centre

from R H (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff/team were excellent in the care they showed and gave my mother. And help and support they gave to me and my sister. From day one until the end they were out standing and can not thank them enough. The whole team/staff on Knaphill wing were brilliant in the 6 weeks mum was there, a big thank
you to them all. x
Reply from Nisha Leo, Home Manager at Princess Christian Care CentreThank you for your kind words and for taking the time to share your thoughts.It means a lot to all of us especially the team on Knaphill Unit to know that the care we gave helped your mum, and the support they gave brought comfort to you and your sister.We will share your message with the whole team; it will really mean a lot to them.Wishing you and your sister strength and comfort.With warm thanks,PCCC team
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Review of

Princess Christian Care Centre

from J H (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place! They made the last few weeks of my mum's life special. It was a difficult situation made bearable for my brother and I. Mum was shown love, care and compassion as was my brother and I. Fantastic place, fantastic staff.
Reply from Nisha Leo, Home Manager at Princess Christian Care CentreThank you for your beautiful words. We are truly pleased to hear that our care made a difference to your mums final weeks and brought comfort to you and your brother during such a challenging time.Your feedback has been shared with the team, and it means so much to us all. Providing love, compassion, and dignity is at the heart of everything we do, your message is a powerful reminder of why we are here.With heartfelt thanks,PCCC Team
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Review of

Princess Christian Care Centre

from Jo W (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 10 months at Princess Christian after being transferred from another care home. The care she received was amazing, a different level in comparison. Members of staff are attentive to individual residents' needs, patterns, and cultures. Mum had advanced Lewy Body Dementia and had challenging
behaviour; the staff were excellent in caring for her needs. I can't praise this home and its management enough.
Reply from Nisha Leo, Home Manager at Princess Christian Care CentreThank you so much for your kind and heartfelt feedback. We are truly touched to hear that your mum received the level of care and attention she deserved during her time with us at Princess Christian.It means a great deal to our team to know their efforts made a positive difference, especially in supporting someone with advanced Lewy Body Dementia and complex needs. We always strive to provide person-centred care that respects each resident's individuality, and your words affirm the importance of that approach.Your praise is deeply appreciated and will be shared with the entire team, it will mean so much to them.
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Review of

Princess Christian Care Centre

from A N (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 8 months at Princess Christian Care Centre. She had dementia and was initially an unwilling resident! The care she received was exemplary. The staff are incredibly caring and patient; they remain cheerful and kind at all times. The open door policy is so wonderful for family and we are
made to feel welcome always. After looking for a care home that would accept Mum for over a year, I feel totally blest that she spent her last few months at Princess Christian Care Centre and am truly grateful to the staff who cared for her.
Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care CentreThank you so much for such a positive feedback. Makes me so happy to know that your mum settled well and she is well care for. Your opinion is very important to us.
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Review of

Princess Christian Care Centre

from C M (Ex Family Member) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff to be caring and attentive to our loved one.
Reply from Nisha Leo, Home Manager at Princess Christian Care CentreThank you for taking the time to share your valuable feedback. We appreciate your input and will make every effort to address the areas that need improvement. Thank you!
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Review of

Princess Christian Care Centre

from Darren P (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was compassionate, respectful and professional at all times. Nurses kept me informed of Dad's progress, the ups and downs, his change of medication etc., as Alzheimer's slowly took him away from us.
Reply from Mario Taherian, Manager at Princess Christian Care CentreMany thanks for your feedback about our services. Your feedback is very much appreciated.
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Review of

Princess Christian Care Centre

from Stephen G (Brother of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is a resident, moving towards final care. The staff have been excellent, being very attentive and caring. Nothing seems to be too much trouble for them.
Due to drugs and suchlike, he can be a little difficult and demanding at times, but the staff are taking it all in their stride and remain
cheerful and encouraging.
Thoroughly recommend Princess Christian Care Centre if one is unfortunate enough to need such care.
Reply from Mario Taherian, Manager at Princess Christian Care CentreMany thanks for your feedback. I am so happy to hear that our team delivered excellent care to your brother. Your feedback encourages us to continue to deliver excellent care to our residents.
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Review of

Princess Christian Care Centre

from B D (Daughter of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have verbally recommended your care and staff several times during the period my mother has spent with you. The staff really care and I am absolutely sure they are the reason she lived so long. Special thanks to the chef who made her personalised food when she refused standard offerings and to the
nurses and carers who knew and understood the person in front of them, my mother.
Reply from Mario Taherian, Manager at Princess Christian Care CentreMany thanks for your honest feedback. Your feedback will encourage us to continue to provide excellent care and services for our residents.
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Review of

Princess Christian Care Centre

from C C (Daughter of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother spent over two years at the care home before she passed away. She was well looked after, the activity team were wonderful and she enjoyed taking part in different tasks.
I take happiness in the fact that she was always positive in her surroundings and always told us the staff are very kind
and friendly!
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Awards / Recognitions (6)

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