Care Homes Owned by Nellsar Care Homes in Essex

These issues were exacerbated by evident staffing shortages. When we raised these concerns, management's response was defensive. We ultimately raised a formal safeguarding complaint with the local authority, who investigated and upheld the majority of our allegations. I strongly advise families considering this facility to thoroughly investigate their staffing levels, safety protocols, and management.

The last 3 years of my mums life were very challenging for her. Coping with parkinsons, dementia and for the last year, bed/chair bound was a difficult time. However the staff at Silverpoint showed great care and compassion, something that I will be eternally grateful for.

From day one a very good experience- from all staff to facilities/location/parking. Very helpful in all aspects of care checking in/out is good and monitored. Other residents are friendly.

The management and staff so very kind, nothing was too much trouble, Pat was given every opportunity to join in social activities if she wanted to. We would certainly ask for respite again here if required in the future, as we know Pat would be in safe hands.

The facilities are modern and the food was good. The carers were friendly and they are there for the family as well as the residents. My Nan was treated with dignity and they encourage independence where possible which I think is really important X .

Thank you for looking after our aunt "Peggy". There were one of two occasions where her dignity was overlooked ie on the commode and door left open. Cleanliness good overall but let down on odd occasion. We appreciate staff were stretched at these times. The main feeling we had was the wonderful care and compassion shown to not only to her but us also by everyone at Silverpoint Court.

Mum is very happy in the home. She enjoys the food which is freshly prepared, if there is nothing on the menu that she likes, its no problem for them to find something she will like and eat. Would not hesitate on recommending this care home.

Thank you to everyone who looked after my husband. I was very happy for him to stay at Silverpoint Court Residential Care Centre. When we walked in, we were made very welcome. All the staff were happy to see us. His room was lovely, with the view, and comfortable. The food was excellent. He felt at home and was happy to be left there for a week. The manager was very supportive of both of us. We would come to Silverpoint again - excellent.

Mum's been in your care for 6 months now and as a family, we were very much supported with moving in and the changes that were happening with Mum. Mum has a lovely room overlooking the garden, with a very comfortable position changing bed and TV. The staff have been fabulous with Mum, so patient and caring. They have even managed to get Mum in the shower, where we have failed in the past! Lovely food and plenty of it. Thank you, I know Mum is in good hands.

My father went to Silverpoint in March 2022 after losing his wife. His dementia meant he was confused for a long time but settled well into routine. The staff have always created him with dignity and kindness. There is a homely feel where all staff are involved with the resident's care. Sadly due to location and work commitments, we have had to move him closer to where we live. He was happy at Silverpoint and well looked after during his time there.

My Dad is a resident of Silverpoint and the team looks after him, special mention to one who always goes above and beyond when he is in need of medical attention. The support team are always polite and friendly and have a great relationship with my Dad. They make him feel safe.

I cannot recommend Silverpoint Court enough, from the management to the chef to carers and care helpers, all are very happy and pleasant and understanding of people's needs. The food is excellent with many choices. The whole care home is spotlessly clean and well-kept. Everyone is very accommodating and pleasant.

Our auntie has been treated with dignity since she has been here. During her stay the staff have managed to clear a leg ulcer that she previously had for over six years. She has also been encouraged to do tasks like personal hygiene and dressing herself. The activities that are organised are very thoughtful and help and encourage the residents. I am full of admiration for the staff that are marvellous.

Went to visit Silverpoint, was very pleased with initial visit, the staff are very good with my mum, the food is very good, definitely would not go hungry. The daily activities are excellent e.g. decorating walking frames, making cakes, keep fit, singing and dancing. I am very pleased with my mum's care, couldn't ask for any better.

My Father is on his third week in Silverpoint, he has been treated very well and nothing is too much trouble. We are really pleased to have found him such a lovely home.

The environment is lovely, the food is lovely, and the staff are lovely. There is nothing better than hearing your relative say, "I like it here".

Her mood is lovely; I go in to see her, to chat and have a laugh (not cry, that was both of us). She goes to the day room to join in, and the staff are really good with her. I am so pleased we moved; I can stop worrying!

This last month has been very difficult due to the deteriorating health of my mum. The staff of Silverpoint Court have been their usual cheerful selves and very supportive. They have looked after us as is their norm, and it is a privilege to have such caring staff in the home. I have no hesitation to recommend them and this facility to anyone in need of excellent 24-hour care.

We have always been delighted with the love and care with which Mum has been treated in her time at Silverpoint. Sadly Mum passed away recently, and we cannot speak highly enough of all the staff for all the attention and sympathetic way that Mum and the family were treated in her final days. A huge thank you to everyone at Silverpoint for all that they have done.

Wow, what can I say about this care home! My mother-in-law loved it. The carers and staff were really happy to look after my mum-in-law right up to when she went down due to bad health, especially when sadly she passed aways, and she was right to the end treated with dignity.