Silverpoint Court Residential Care Centre

Silverpoint Marine, Canvey Island SS8 7TN

Silverpoint Court Residential Care Centre, Canvey Island, Essex
Silverpoint Court Residential Care Centre, Canvey Island, Essex
Silverpoint Court Residential Care Centre, Canvey Island, Essex

Silverpoint Court Residential Care Centre is a Home providing 24-hour residential support for elderly people – plus respite, weekend and day care. Due to the Home's location, it offers stunning views of the Thames estuary and nearby marina.

Care at Silverpoint Court is provided by a highly skilled team of care professionals who recognise the importance of keeping up to date with their professional development. All staff members receive regular in-house training, and extra training is also provided by NHS professional who are experts in their field.

With one dining room, two lounges, a conservatory and a large secure garden, residents can also enjoy trips and days out to places of interest, such as the theatre, local museums and nearby Bell Wharf Beach.

The home's first priority is that residents are able to lead a fulfilled and happy life, and staff actively encourage residents and their families to become involved in decisions about their care and the way the centre is run.

Group: Nellsar Care Homes

Person in charge: Jacqui Shuttleworth (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Non Smokers Only. Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Silverpoint Court is accessible by car or public transport; Public transport is via Bus to Point Road or by mainland train service to Benfleet Station and then bus. Cars can access Canvey Island from either A13 or A127 main roads.

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Silverpoint Court Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Silverpoint Court Residential Care Centre has a Review Score of 8.1 (8.139)

The Review Score of 8.1 (maximum of 10) for Silverpoint Court Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Silverpoint Court Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.222 for Silverpoint Court Residential Care Centre is calculated as follows: ( (39 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.917 Points relating to the number of positive Reviews for Silverpoint Court Residential Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.2 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silverpoint Court Residential Care Centre?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silverpoint Court Residential Care Centre

  • Daughter of Resident/Service User
    6

My mother has been at Silverpoint Court Residential Care Centre since May 2017. I looked at about 20 homes before I chose this one. Silverpoint Court Residential Care Centre is so homely, all the carers are so friendly and they really care, you feel at home there. I feel my mum is well looked after. It was a really hard decision to put mum into a home but I think I made the right decision - I would recommend this home to family.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother received outstanding care in the above home for nearly four years. In all of that time, I have visited at various times and all the staff no matter what the time, were efficient, pleasant and patient. I cannot praise the staff enough for the outstanding work they do.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I physically (and through websites) checked out every care home in the area before I decided on this one for my mother. My mum is precious to me and only the best is good enough. I spend a lot of time with Mum and witness every day the staff here caring for her like she was their own mum. I have complete peace of mind and confidence whilst Mum is here. Mum and I both consider all of the staff here to be our Silverpoint family. I wouldn't hesitate to recommend.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Silverpoint Court is well run and food is good. Staff are friendly and generally home is clean and comfortable. However, at times, there is a shortage of staff. Also, there is a lack of activities for the more mentally alert residents.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

On discussion with home manager today I have discussed my issues on food. I was unaware that my father who is resident was offered a choice of dinners (he never said and I stupidly never asked!) We have agreed with the manager and my father he vacates his room at least once a week for a thorough clean (as he never leaves his room long enough) My view re his care etc. still remain as excellent. I still feel that the rooms need decorating!! This is an updated review and I wish I had discussed my issues earlier with management as the manager has always been very approachable.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The staff are very helpful and always have a lovely smile. Care home manager is very approachable and is keen to discuss any problems we may have. The residents rooms need decorating and some look quite tatty with chipped paint as is some of the fittings and furnishings in rooms. Food is not as varied as I feel it should be and there are many days my dad just has soup for dinner. I cannot fault the staff who are always very caring.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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