Silverpoint Court Residential Care Centre

Silverpoint Marine, Canvey Island SS8 7TN

Silverpoint Court Residential Care Centre is a Home providing 24-hour residential support for elderly people – plus respite, weekend and day care. Due to the Home's location, it offers stunning views of the Thames estuary and nearby marina.

Care at Silverpoint Court is provided by a highly skilled team of care professionals who recognise the importance of keeping up to date with their professional development. All staff members receive regular in-house training, and extra training is also provided by NHS professional who are experts in their field.

With one dining room, two lounges, a conservatory and a large secure garden, residents can also enjoy trips and days out to places of interest, such as the theatre, local museums and nearby Bell Wharf Beach.

The home's first priority is that residents are able to lead a fulfilled and happy life, and staff actively encourage residents and their families to become involved in decisions about their care and the way the centre is run.

Group: Nellsar Care Homes

Person in charge: Jacqui Shuttleworth (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Non Smokers Only. Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Silverpoint Court is accessible by car or public transport; Public transport is via Bus to Point Road or by mainland train service to Benfleet Station and then bus. Cars can access Canvey Island from either A13 or A127 main roads.

Visiting:

The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Silverpoint Court Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Silverpoint Court Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Silverpoint Court Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Silverpoint Court Residential Care Centre is calculated as follows: ( (112 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Silverpoint Court Residential Care Centre is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Silverpoint Court Residential Care Centre has a Review Score of 9.4 (9.416) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silverpoint Court Residential Care Centre?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silverpoint Court Residential Care Centre

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Respite Resident/Service User
    1

Staff are very caring, friendly and understanding. Nothing is too much trouble. Always a welcome for visitors and open to discuss their resident's needs. So lovely to see our friend laughing.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The care and help that my mum received whilst at Silverpoint was excellent. The carers were attentive and always had her best interests at heart. There was a warm and welcoming atmosphere and I was always welcomed with a smile. Whenever they were worried, they would call the doctor or district nurse so I had absolute confidence in leaving her in their care.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

All areas are very clean and bright, the staff are helpful and cheerful and treat the residents with respect, food is of a high standard. Only criticism is that there are times when the staffing levels seem low.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

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Average Rating:   4.6 out of 5

I am happy with the care given to my mother by the staff members although I do sometimes feel they are quite stressed and I would personally like to see more staff on to cover each session.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

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Average Rating:   3.7 out of 5

The quality of care given to my Mother since she has been resident at Silverpoint Court has been first class. I have, in the course of my work, visited many care homes and very few appear to show the same standards exhibited.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has lived in this Home for 19 months. It began with six weeks respite care and moved into residential care. On admittance, there was a warm and sincere welcome and Mum was soon put at ease. Not an easy thing as she was suffering extreme panic attacks. She was unwell following a hip operation caused by a bad fall. She has a single room which is bright and clean and as she is bed-bound the staff pop in and out to give reassurance and cheery conversation. Her appetite improved and she appeared content and far less fearful. Although her health has worsened, she is 93, the wonderful staff continue to care for her as if she was their own mother. This for me is the greatest gift of all. Mum is always clean and tidy, has her nails painted, and feet are healthy and pampered. Her birthday was made special by the staff which again was so lovely to see. Me and my family are greeted with friendly overtures, which gives a feeling of family. There are never nasty odours!

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4 out of 5

This home has a relaxed, homely feel to it. Its staff are courteous, friendly and show a passion for what they do. They care for the residents under their charge. The residents always appear happy and well cared for. The staff arrange a host of activities during the year to engage the residents and have occasional outings. Events involving outside organisations and companies are sometimes held, such as retail clothing, which allows the residents the chance to still experience life beyond the boundaries of the home. Personal services are also catered for by visiting hairdressers, chiropodists, manicurists and the like. All in all, after 4 years of care, it is still a place that I would recommend.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My mum became a resident on the 9th October 2017. In this short time, I have seen a drastic change for the positive. Mum could not walk without a frame, now no longer needed. Her appetite has increased which has had a good impact with being insulin dependent resulting in levels that were 120% to now 64%. The carers/manager/office staff, do an amazing job and as we know it's more for the loves of the attendees than financial gain.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Silverpoint were very responsive to our request for a couple of weeks care for my father who was just discharged from hospital following a fall.

The manager assessed my dad whilst in hospital in a rigorous but friendly manner and was very helpful about the uncertainty of a discharge date.

The care at Silverpoint was very professional and knowledgeable and always performed in a dignified way as well as with a sense of humour and happy attitude.

Overall, my dad's stay at Silverpoint was a relief both to him and his family.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at Silverpoint Court for a few years, she has Alzheimer's and by choice prefers her own company, so does not participate in the many activities and entertainment provided.
She does, however, always have a smile for 'all' the staff who pass her during the course of the day, whilst carrying out their various duties. In return, they greet her affectionately both verbally and physically.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I found the home very friendly.
Staff were kind and considerate.
I will certainly come back next tear, placement team permitting!
My wife can go away and know that I am being looked after properly.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Silverpoint Court Residential Care Centre since May 2017. I looked at about 20 homes before I chose this one. Silverpoint Court Residential Care Centre is so homely, all the carers are so friendly and they really care, you feel at home there. I feel my mum is well looked after. It was a really hard decision to put mum into a home but I think I made the right decision - I would recommend this home to family.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother received outstanding care in the above home for nearly four years. In all of that time, I have visited at various times and all the staff no matter what the time, were efficient, pleasant and patient. I cannot praise the staff enough for the outstanding work they do.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I physically (and through websites) checked out every care home in the area before I decided on this one for my mother. My mum is precious to me and only the best is good enough. I spend a lot of time with Mum and witness every day the staff here caring for her like she was their own mum. I have complete peace of mind and confidence whilst Mum is here. Mum and I both consider all of the staff here to be our Silverpoint family. I wouldn't hesitate to recommend.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Silverpoint Court is well run and food is good. Staff are friendly and generally home is clean and comfortable. However, at times, there is a shortage of staff. Also, there is a lack of activities for the more mentally alert residents.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

On discussion with home manager today I have discussed my issues on food. I was unaware that my father who is resident was offered a choice of dinners (he never said and I stupidly never asked!) We have agreed with the manager and my father he vacates his room at least once a week for a thorough clean (as he never leaves his room long enough) My view re his care etc. still remain as excellent. I still feel that the rooms need decorating!! This is an updated review and I wish I had discussed my issues earlier with management as the manager has always been very approachable.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

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Average Rating:   3.9 out of 5

The staff are very helpful and always have a lovely smile. Care home manager is very approachable and is keen to discuss any problems we may have. The residents rooms need decorating and some look quite tatty with chipped paint as is some of the fittings and furnishings in rooms. Food is not as varied as I feel it should be and there are many days my dad just has soup for dinner. I cannot fault the staff who are always very caring.

How likely would you be to recommend Silverpoint Court Residential Care Centre? Likely

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Average Rating:   3.3 out of 5

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