Care Homes Owned by Nellsar Care Homes in Kent

Such an overwhelming feeling of fulfilment watching your mum left for her own home. Your mum and your family is part of our family here in Lukestone, and we are truly ever grateful to have such opportunity to provide that care to your mum and be supported by you and whole family and friends. We will visit her soon and if you have a chance please come down with mum for lunch, coffee and above all on our big events. Always here if you need help, and truly appreciate your lovely words which will inspire our team to continue to provide heartfelt care and support to our dear residents and their family and friends.

Many thanks for providing your feedback which is invaluable for appraising our service but also so helpful to potential residents looking for the right place of care. Please accept my sincere condolences on the passing of your dear Mum.

Thank you so much for your kind words, Alan. It was a privilege to care for your mother over the past three years and we are so pleased she felt safe and comfortable with us. It means a great deal to know that you also felt supported and welcomed. We will miss seeing you too, and send our deepest condolences.

Thank you very much for your lovely feedback, it is so rewarding to receive and be able to share with our hardworking staff.Kind regards,

Thank you, you really did have a challenge making such important decisions from such a distance. I am delighted that the team supported you well and even more delighted that your sister has settled in and become an important new member to our Nellsar family.

Thank you very much for your great review ....... I was also there and was amazed at how well attended the event was. Getting together is always good fun and I think the next one is already being planned !

Thank you for these inspiring words and we are truly grateful for the support you have provided to our team. It was a pleasure and an honour to have provided care to your dad and truly rewarding to have received your lovely compliment. Please continue to visit us when you have time and we will send you invites for our big events.

Thank you so much, for your lovely words and for trusting us with your dad's care over the past eight years. It means so much to the whole team to know you feel supported and reassured. We'll make sure everyone hears your feedback; it truly inspires us to keep doing our very best.

Thank you very much for your lovely feedback , I will ensure your comments will be shared with the staff who will be proud of the service they provide.Kind regards, Operations and Compliance Manager.

Wow ! What a wonderful review and we are delighted to know we are reaching high standards whilst looking after your family member. Your feedback is so helpful to us but also to prospective new clients who maybe currently looking for information to support their care home choices.Thanks you.

Hi, This is wonderful to hear and thank you for taking the time to give your feedback. If you or your mum can make any suggestions on how we raise the Food and Drink category to 5 stars please don't hesitate to contact us.Kind regards.

Thank you so much for your kind words, your lovely feedback will be shared with the team. We're so pleased you felt the warm and homely atmosphere!

Thank you so much for your kind words. We're so pleased to hear your sister has settled in well and that her happiness has returned; it truly means a lot to us. It's lovely to know you've enjoyed the outdoor space and recent events too. Your feedback is a wonderful encouragement to the whole team.

Thank you so much for your kind words. We're delighted to hear that your time at Loose Valley Care Centre was a positive and uplifting part of your recovery. It means a lot to our team to know their care and dedication made a difference. Wishing you continued strength and good health as you settle back home!

Thank you so much for your kind words. I'm so pleased to hear your husband has settled in well and is enjoying the activities. It means a lot to the team to know their care and efforts are appreciated; I'll be sure to share your lovely feedback with them.

Hi Natalie,I am delighted that you have been able to spend some time at St Winifred's and more importantly with your grandma and we had some sunshine to make you feel at home!Thank you for your feedback which is so valuable, if you can suggest any areas where we could improve please do not hesitate to let us know.Kind regards and safer back to California!