Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 146 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality residential, nursing and dementia care and support for their 75 residents.

The Home also has a fulltime Physiotherapist to support residents with rehabilitation, enabling bespoke day or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Each single room includes an ensuite wet room. The Home has five lounges, three dining rooms, a sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1850
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £1800 – £1849
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1850

Hairdresser, chiropodist and Physiotherapist are extra. Most other things are included.

These prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Neli Koleva (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Hengist Field Care Centre Reviews (146)

9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 26 reviews in the last 2 years.
Over all time Hengist Field Care Centre has 146 reviews.

Overall Experience
  • 96
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Date Published
  • 146
  • 10
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  • 26
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Reviewer Connection to Hengist Field Care Centre
  • 55
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  • 9
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  • 5
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Total of 146, showing 1-20
Review from W W (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasant visit, everyone was so helpful. The barbecue and entertainment were exceptional. Loads of food (delicious). Thoroughly enjoyed the effort. You thought of everything. Well done to all the Hengist staff.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to review your experience at Hengist Field Care Centre. Your feedback is very important to us and helps us continuously improve our services.

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Review from Jan G (Sister of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Hengist, I almost live here, I come to see my sister every other day and stay until her supper. The care and pride the staff take is amazing, and the safety of the residents is ensured. How they put themselves out to help with so many events. I would never ever want my sister to be at any other
home. When she arrived at Hengist after being in hospital for six months, they didn't think she would live, but she has fought back and today she is amazing. Thank you Hengist.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Reading such positive feedback makes me feel incredibly proud and happy. Your sister has such a lovely nature, and having you around truly means the world to her.Thank you so much for your kind words - they are deeply appreciated.

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Review from Linda K (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled brilliantly at Hengist. This is due to the carers being very friendly. The entertainment has really helped Mum to continue to have an excellent quality of life. There is such a range of activities that she enjoys. The food is always delicious, and Mum benefits from having a varied and
balanced diet. The reception staff and the managers are always super friendly and helpful to us as a family. My dad and I love coming to have lunch with Mum. I don't think we could find a better home. Thank you so much!
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely feedback. It makes me truly happy to know that you and your dad are enjoying quality time during your visits, and that you feel your dear mum is happy and content.Your kind words mean a lot to us.

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Review from P S (Son of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with this care home. My mother is very happy here and the staff are very friendly, caring and helpful.
As a family, we have been welcomed and included in my mother's progress.
My mother enjoys the entertainment.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for your heartfelt feedback. We're delighted to hear that your mother is happy and enjoying her time with usits truly our pleasure to care for her. Our team is committed to creating a welcoming and supportive environment not only for our residents but also for their families, so its wonderful to know youve felt included in her journey. Your kind words mean a great deal to us all!

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Review from Margaret P (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much better home than expected. Husband is settled and happy.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for your kind feedback. We're delighted to hear that your husband is settled and happyit truly means a lot to us. Creating a welcoming and supportive environment is at the heart of what we do, and your words are a wonderful affirmation for our team. We're here for you both every step of the way.

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Review from Gemma P (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has recently gone into care here. I was nervous for his care. I now feel happy & content knowing he is in safe, caring hands.
Thanks for all you do. x
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for your lovely message. We understand how important it is to feel confident in your loved ones care, and were truly touched to know that you now feel happy and content with your dad being with us. Its our privilege to care for him, and your kind words mean a great deal to our entire team. Thank you for your trust and support.

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Review from S B (Grandson of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very nice care home, the staff are very friendly and helpful, very caring towards my nan and hard working.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a beautiful review. I will pass your feedback on to the whole team - I know for sure it will mean the world to them.

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Review from Sarah R (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am overall happy with everything, not that I can comment on activities, as my friend will not be hoisted out of bed to join in anything. Such a shame when there is so much on offer.
She is generally happy.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience at Hengist Field Care Centre. I'm glad to hear that you are happy with the care provided for your dear friend. Please be reassured that all residents who are nursed in bed-whether for safety reasons or by personal choice-are offered a variety of one-to-one activities tailored to their needs. Next time you visit Hengist Field, please feel free to speak with the Home Manager or the Activities Lead. They will be happy to share more information about our activity plans and how we engage residents in meaningful ways.

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Review from Scott B (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really happy with the care provided. Mum loved all the carers & nurses & they loved her.
On the negative side, a little more planning for end of life wouldn't go amiss. Agree on a plan with funeral directors, etc, before it's needed.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for your thoughtful feedback. It truly means a great deal to us to hear that your mum felt so cared for and that our team made a lasting impression.We also really appreciate your suggestion regarding end-of-life planning. Its an important point, and were taking active steps to strengthen this area. As part of our ongoing commitment to the highest standards, our home will be working towards achieving Gold Standard Framework Accreditation. This will support our carers and nurses in building the knowledge and confidence to provide truly exceptional, compassionate care through every stage of life.Your voice helps shape how we growthank you for sharing it with us.

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Review from A T (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother wanted me to have a treat on my birthday so she told the staff when it was and requested a cake be made and the table on which we had a Sunday lunch be decorated. There were banners and balloons with happy birthday on and 4 staff members brought in a cake singing happy birthday to me.
The
lemon based sponge/cream cake was truly scrumptious and the whole surprise event was special as so unexpected. Pictures were also taken. My mother was very pleased and thankful for all the effort staff had made on my behalf.
Reply from Glenda Osmotherly, Director of Operations at Hengist Field Care Centre

I was delighted to read your feedback which reflects that our residents are supported in their individual requests whether for themselves or for their loved ones. I can only imagine the joy it gave your mother that she arranged a special surprise for you on your birthday , something she will have done all your life, and what a mix of emotions it must have been for you on the day. We pride ourselves on caring holistically for our residents and that includes all those who are special in their lives - life is still all about making memories with loved ones. Well done Team - memories made !

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Review from Joanne C (Daughter-in-law of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident here for 6 months, she sadly passed away in February this year. I can honestly say her care was outstanding the support workers were very caring towards my mother-in-law, the activity coordinators were very enthusiastic, and the kitchen staff always made sure residents
were happy with their meals and often changed them to suit individuals. The housekeepers were very pleasant always having a chat with my mother-in-law when putting her clean clothes away. The ladies at reception were always willing to help with a smile, the hairdresser always engaged with the residents. The nurses were professional and one of them always kept us up to date with any concerns we had the managers were very easy to talk to and were involved with residents. I loved that they knew all their names such a personal touch and the volunteers gave up their own time to sit and chat with residents. I hope I haven't forgotten anyone, a credit to you all.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. We are really sorry for your loss. Gives me peace of mind that in those difficult times, the staff and managerial team showed compassion, love and care to your mother-in-law and to you as a family.

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Review from L W (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care, from everyone. Have the time to talk to you, very friendly. I would recommend to anybody. It really is like a home from home.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us.

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Review from Carol S (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home, and the day staff are excellent. They go above and beyond and the home is full of laughter. The activity staff are excellent too, and the activities are varied and plentiful. Mum is a fussy eater, which is a challenge, she does not always like the menu, but the kitchen staff
will offer alternatives. Sometimes it takes, what feels like, a long time to answer the busser for toilet trips. This can cause Mum distress and frustration. The communal rooms have been decorated to a high standard, and it is lovely taking Mum out of her room. Excellent gardens!
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for sharing your experience at Hengist Field Care Centre. I am really happy that you feel that the staff, the activities provided, and the improvements in the home are meeting your expectations. I reassure you that I will have a look into the concern you raised around the call bell response from the staff, and I will share my findings with you and the staff. Your opinion is important to us, helping to improve our service.

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Review from M S (Son of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A huge pat on the back to all staff members who contributed to the Hengist Field BBQ. A fantastic day for residents and families with excellent food and entertainment and attention to detail throughout the afternoon. Well done to you all.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.

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Review from John B (Husband of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all departments.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback on to our team.

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Review from G H (Son of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed the afternoon, all the staff and management, with no exception. The food was great, the entertainment was good and my mother and everyone I spoke to enjoyed the event.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.

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Review from M P (Sister of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, all staff are very good, very friendly and helpful. Residents are treated very well. Our sister is very lucky to be here.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback on to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.

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Review from P P (Son of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Hengist Field to be a wonderful provision with caring, skilled and fantastic services. We'd recommend the home very highly.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be very happy to know how wonderful they are, and that their hard work is recognised.

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Review from I S (Wife of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home has a lovely feeling.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you for taking time to share your experience about the Hengist Field Care Centre. We are really happy the way you feel about the Home. Your opinion is very important to us.

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Review from S Y (Grandson of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the staff ect. Kind, helpful and respectful.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Hengist Field Care Centre is calculated as follows: ( (241 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 309 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."

Frequently Asked Questions about Hengist Field Care Centre

What types of Care is Hengist Field Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hengist Field Care Centre have?

There are 75 Single Rooms.

What are the Facilities & Services at Hengist Field Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hengist Field Care Centre to the centre of Sittingbourne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

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