Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 146 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality residential, nursing and dementia care and support for their 75 residents.

The Home also has a fulltime Physiotherapist to support residents with rehabilitation, enabling bespoke day or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Each single room includes an ensuite wet room. The Home has five lounges, three dining rooms, a sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.
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Care Provided by Hengist Field Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1850
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £1800 – £1849
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1850

Hairdresser, chiropodist and Physiotherapist are extra. Most other things are included.

These prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Neli Koleva (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Hengist Field Care Centre Reviews (146)

9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.782) out of 10, based on 22 reviews in the last 2 years.
Over all time Hengist Field Care Centre has 146 reviews.

Overall Experience
  • 96
  • 41
  • 7
  • 2
  • 0
Date Published
  • 146
  • 10
  • 10
  • 22
  • 124
Reviewer Connection to Hengist Field Care Centre
  • 55
  • 32
  • 14
  • 9
  • 8
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 146, showing 61-80
Review from George N (Husband of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been at Hengist Field for the past 9 years. During this time I have had every confidence in the care given. My feeling for the staff during the past months is one of extreme admiration. Dignity and respect not only for my wife but me also.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking the time to share your experience. Your kind words mean a lot to the team.
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Review from L P (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting the home I was met by a lovely lady on reception, she was very helpful and accommodating. I was then met by two other carers who sat with me when visiting my dad, again very kind staff. We had a lovely cake made by the home for Dad's birthday which made the day, especially for my dad.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for the positive review. Your opinion is very important to us.
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Review from J L (Wife of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Hengist Field for my husband's birthday today. I was met by the lovely helpful receptionist and the caring team. We had a pleasant birthday visit which made the day special, also with a beautiful cake.
Reply from Silvia Barret, Operations and Compliance Manager at Hengist Field Care Centre
Thank you so much to take time to review our service at Hengist Field Care Centre. Your opinion will support us to improve our quality of care.
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Review from A K (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was welcomed by the lovely lady on reception. It was my dad's birthday and it was made very special, we had a lovely cake made by the home. Both the carers who I met were very helpful and caring.
Reply from Silvia Barret, Operations and Compliance Manager at Hengist Field Care Centre
Thank you so much for taking time to write such a nice review. Your opinion is very important to us.
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Review from C F (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed with the care that Hengist Field Care Centre has shown. At all times, they have been kind and friendly to my father, and have treated him with dignity this happens at all times. Everybody is friendly from all the staff.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for the positive review. It is really important and very precious for the staff to know that their hard work is recognized. I am really grateful for you taking the time to bring a…read more
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Review from Sheree G (Daughter of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Hengist Field Care Centre for over a year. He has been looked after extremely well and has told me that he loves living at Hengist. On a personal note, we feel that the staff are very approachable and nothing is too much trouble, they are kind, caring and always ready
to provide advise and comfort at times of need. We feel as a family very lucky to have been able to get my father a place there.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for your positive review. I am really glad that your father enjoys the time in Hengist Field Care Centre. Your opinion is very important to us.
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Review from H P (Daughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and helpful.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking time to review Henhist Field Care Center. Your opinion is very important to us.
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Review from S M (Son of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice facility, some issues with plumbing but resolved and always updated by phone in a timely manner. Staff caring and focused on the needs and welfare of residents.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking time to review Hengist Field Care Center. Your opinion is very important to us and will help to improve our service.
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Review from D S (Daughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The is my second visit. Staff are pleasant, helpful and the home appears nice, bright and clean.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
I am very glad that you are having a good experience during your visits at Hengist Field Care Center. Thank you for taking time to review our service.
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Review from A A (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not fault the care, everything has been perfect, the care and the food.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking the time to review our care home. Your opinion is important to us.
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Review from Gill F (Daughter of Resident) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad passed away in October at Hengist Field and couldn't have asked for better for him. He had been in another home in Sittingbourne where he had first-class care so we were concerned when he was moved. We didn't need to worry as he couldn't have been better looked after. The staff went above and
beyond to make sure that he was treated with compassion and dignity. We can't thank everyone enough for taking such good care of Dad and would highly recommend Hengist Field.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for your lovely feedback. We are happy that the staff from Hengist Field Care Centre supported your Dad and your family through this difficult time. We are very sorry for your loss…read more
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Review from A B (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The premises are always clean. The staff are friendly and respectful to my mother in what must be a difficult job knowing how stubborn she could be. The only reason for my uncertainty over the recommend question is that although I have no complaints, I also have nothing to compare it to.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking the time to review Hengist Field Care Home. Your feedback is very important to us and will support in developing our standards of care.
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Review from J L (Husband of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown by the staff is excellent. Professional care with genuine warmth. This is excellent from the moment you step into the foyer from the receptionist to the cleaners, everyone is so professional.
This is all to the benefit of my wife who feels happy and responds well to their care should
also mention the food is excellent.
A difficult time made easier by a strong team.
Thank you from the family.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for the positive review. Your feedback is valuable to us and helps to improve our standards of care and motivate the team.
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Review from B H (Wife of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the last month, there have been lots of temporary staff i.e agency carers there are some who are regulars but, some come and go for a day at a time. Surely continuity is better for the residents as they prefer familiar faces. The regular staff are all very dedicated and try their very best to
help all of the resident using a lot of patients.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for your feedback. We have in place a robust recruitment plan, which will help to decrease the number of agency staff in the future.
Your opinion is important to us, as will support…read more
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Review from K P (Granddaughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with what I've seen, as grandad has only been here a couple of weeks.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
We really appreciated your kind review. Thank you for the positive feedback!
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Review from C P (Son of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased so far as my father has only been a resident for two weeks.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for your review. Is very important to us to receive feedback as we want to improve our quality of services, to create a home from home environment as much as we can.
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Review from J L (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and supportive, treating my day with dignity and respect.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Dear Jo, thank you so much for taking the time to share your experience with us. We kindly welcome all feedback as it is invaluable to us in supporting our quality of services.
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Review from J W (Partner of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hengist Field ticked all our boxes from the time we walked into the consideration of all staff. Everyone did their best to carer for the needs of residents. Probably the best praise came from visiting friends, who said: "I wish mum has been in a place like this".
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Dear John, thank you so much for your kind review. We really appreciate you taking the time to share your experience with us.
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Review from A A (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Hengist Field is so friendly and helpful. My mum became a resident here in August, and as I live 300 miles away, so it is not easy for me to visit.
I have visited twice this month and am pleased and happy that my mum is taken care of to the highest standard. She is happy there and loves
how well she is treated.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Dear Alison, thank you so much for taking the time to review Hengist Field Care Centre. Your feedback is valuable to us and helps to improve our standards of care.
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Review from S D (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed with the cleanliness and care give to my mum. The staff in her unit are always extremely friendly. It's good to know that mum is well cared for and safe.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking the time to review Hengist Field Care Centre. Your feedback is important to us.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Hengist Field Care Centre is calculated as follows: ( (208 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengist Field Care Centre to verify any information. View our terms and conditions. Hengist Field Care Centre has an Enhanced Service - more info.