Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.7 146 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality residential, nursing and dementia care and support for their 75 residents.

The Home also has a fulltime Physiotherapist to support residents with rehabilitation, enabling bespoke day or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Each single room includes an ensuite wet room. The Home has five lounges, three dining rooms, a sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1850
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £1800 – £1849
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1850

Hairdresser, chiropodist and Physiotherapist are extra. Most other things are included.

These prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Neli Koleva (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Hengist Field Care Centre Reviews (146)

Total of 146, showing 41-60
9.7

Hengist Field Care Centre has a Review Score of 9.7 (9.743) out of 10, based on 33 reviews in the last 2 years. Over all time Hengist Field Care Centre has 146 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 0

Date Published

146
10
12
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113

Review from Shirley J (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Were it not for the prompt action of the nurse, manager and her deputy I dread to think what would have happened. I went to Hengist Field Care Centre to recover from knee surgery. On the first morning, 22nd July, the nurse saw that the back of my leg was jet black. Doctors were contacted immediately
and the anti-coagulant injections stopped immediately.
My only complaint is the downstairs windows only open about 6 cms. It should be able 15 cms to get some air in the heat we have had.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such a positive review. I am really happy that the team was there for you when you needed them most and acted promptly. Unfortunately, the windows restrictions are required by Health and Safety regulations in the care homes. But moving forward as the climate is changing, we are looking to new solutions to improve ventilation during the hot season.

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Review from Susan P (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely review. Your opinion is so important for staff morale and for us, as we help to improve our service.

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Review from R T (Cousin of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a pleasant hour in the lounge chatting with my cousin.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience, while visiting your cousin. I am really happy that you had a nice visit.

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Review from Gaynor A (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited a friend for 40 minutes between 14.50 and 15.40 on Saturday the 18th of June. He was not in his room which he has to vacate due to an ant problem in the bathroom.
He was in the lounge but it was a bit noisy so we moved to be able to have a conversation with him. After 20 minutes or so he was
ready to go back to his room but had to wait as room was not cleaned up from ant powder. Otherwise, my friend was fine and seemed to enjoy our visit. Do hope the ant problem is resolved soonest.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to share your experience. Your opinion is very important to us, and I can reassure you that I will look into the concerns raised by yourself. I hope that your next visit will be a more pleasant one.

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Review from S J (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle seems happy here, staff are excellent and look after him. Well provided with DVD's in his room as he is virtually bedbound. Staff always very helpful and friendly. We love the dog!

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely review. Your opinion is very important to us.

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Review from Vickie S (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely setting, clean, friendly and father-in-law seems to be doing great.
We are always welcome too, even with the good kids.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to share your experience. I am really happy that your Father in law is well looked after and you are having a good time while visiting.

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Review from Hilary W (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the courtyard in a lovely comfy chair fast asleep. She was dressed in nice clean clothes. Her hair had been styled and her nails painted. Mum looked peaceful. The assistant was most polite and helpful and when I heard her talking to other residents her manner was as caring and polite.
The assistant's uniform was clean and fitted appropriately.
The atmosphere was restful. I did not feel uncomfortable sitting with mum for my visit. I was informed that Mum had recently had her cup of tea and morning snack.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to write such a nice review. I am really happy that you had a peaceful and pleasant visit. I will pass your positive comments to the care team. Your opinion is very important to them.

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Review from N L (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hengist is a beautiful purpose-built building with space both inside and out. Staff are kind and friendly and eager to please. Bedrooms and shared rooms are clean, light and pleasant. Activities are available every day, which is a boost to morale. The food is amazing and the wonderful facility to allow
friends and relations to stay for lunch for £5 is a huge bonus.
My mother was welcomed and well cared for, on the whole. Areas which caused her stress, were staff with unfamiliar accents, not being allowed outside unattended (so I visit often to cover that need) and sometimes a slow response to needs (eg television not working). Increased coordination between staff, would help.
(One agency staff was very unprofessional. Addressed well: needs monitoring)
Mobile signal is very unreliable. My mother felt isolated in the evenings as they have to be in their rooms from 6pm.
Information about Hengist living (esp. telephone issues) needs to be supplied, for all new residents

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time review our service. Your opinion is very important to us and will help to improve in the areas of concerns raised by yourself.

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Review from Wendy H (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice atmosphere, nice building, nice rooms. The staff are friendly. My mother hates being here, wants to go home but that's understandable.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to review our service. I understand how difficult is to move from your own home to a care home. I hope in time your Mum will settle and will become content. Your opinion is very important to us.

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Review from L O (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Hengist Field Care Centre for end of life care. Throughout her stay every single member of staff was extremely kind, caring and treated her with great dignity. Friends and family were treated with sympathy, We recommend this care home unreservedly.

Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre

Thank you very much for taking the time to review our service. Your opinion is very important to us and means a lot to the care team.

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Review from Elizabeth S (Wife of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been well looked after since his arrival in February. He enjoys the food but is surprised by the number of biscuits given to him as that was not part of his diet at home. He is not too keen on joining in activities as that was not part of his previous life. Enjoying travelling, bird
watching reading, Codewords etc. He sometimes realises that he is missing these things, but he gets family visits at least three times a week.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to review our service. Your opinion is very important to us and help to improve our service.

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Review from Nigel H (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are their best asset, my mother was admitted to the home from hospital in April 2021 with severe illness and end of life conditions. The nurse and nursing staff at this site were exceptional in dealing with her multiple conditions including progressive cancer, severe bedsore
grade 4 from a previous hospital, severe arthritis, and existing blood clots in right leg, diabetes, back injury and partial paralysis of lower legs, also existing bowel and hernia condition. She was also partially deaf and blind in one eye. We visited regularly 2 times a week or more until November. My mother was always kept in clean and presentable condition as was her room, the Nurses were informative and skilful and considerate and accurate with information. The reception staff were very helpful, kind and welcoming on every occasion. The personal care staff also turned and changed her very frequently. In my view, this care home is probably the best you will find. The family is very grateful for her care.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely review. I am so happy that you had peace of mind while your dear Mum was cared for at Hengist Field Care Centre. Your opinion is very important to us, and means a lot for the care team.

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Review from David F (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been so kind and helpful to my Mum who has been a resident in Hengist Field Care Centre for over 5 years. Her dementia has recently gotten much worse where she is now needing a great deal more care and it is so nice to be able to see that the staff have stepped up to make Mums time
as pleasant and as comfortable as they can.
They have made it as accessible as possible for us to see her and it is giving us peace of mind that she is amongst friends and well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for such lovely feedback, it means a lot to us. Your Mum is an amazing lady, and we are honored to be part of her life.

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Review from Richard W (Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, with a clean environment.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you very much for taking the time to review our service at Hengist Field Care Centre. Your opinion is very important to us. We will try our very best to improve and deliver good care for your Mum and the other residents.

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Review from Kenneth P (Friend of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received excellent care throughout his stay at Hengist Field Care Centre. Any slight concerns we had were very quickly addressed. During my friends last days, the care was exceptional and I was also impressed by how the staff had all become his friends. The staff looked after us too, especially
during my friends last days.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking time to review our service. Your opinion is very important to us and means a lot to the care team.

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Review from Julie L (Friend of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of 31 years, was so active during her lower years - a prolific fundraiser for the conservative association and mayor of Gravesend so I was shocked when she developed dementia and was taken to a care home. Her son lives in Spain so she has no family nearby. I visit her each month and have always
found her well looked after in comfortable, clean surroundings. She has a lovely room and access to all amenities. The food looks attractive and well prepared so I no longer worry about her.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your positive feedback. Is very important to us to know that you feel this way and means a lot to our team.

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Review from John D (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Hengist Field for 4 years up until September when she sadly passed away.
The staff on duty that particular day was absolutely excellent. I was very mindful that staff members spent more time with mum than we could do, particularly over the last 2 years. I know many of them
became very attached to mum and to her would have been just as much a part of her family as we were.
In particular, I was more than satisfied that during her 4 years at Hengist Field, mum was very well cared for and received the best of care possible. I know that your staff took the trouble to get to know mum and her little ways, which meant a great deal to us as a family. It was particularly important to us during the lockdown when visiting was restricted. While busy, your staff always took the trouble to let us know how mum had been.
Over the years there have been a number of staff members dedicated to the care of mum, and I would like to thank every one of them.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for your lovely feedback. Your mum was a special lady with a gentle soul. We feel honoured to be part of her life. Thank you so much for your support and understanding during these years.

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Review from F D (Aunt of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's hard to leave a review as we were unable to view the home due to Covid. Visiting has just stared again and room is lovely. Met a couple of staff and they were happy to meet us too.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you so much for taking the time to review our service. Your opinion is very important to us.

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Review from Kevin I (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have very little reason for any negative remarks during the one month stay of my mother. Everything was of a high standard and mostly met what I had led my mother to expect during her stay. However, in the first week, her new dressing gown was lost and not found, even though all her clothes were named.
She does not like most dairy products and I requested her tea to be black but still, milk was added. She found it very difficult to understand many of your employees.

Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre

Thank you very much for taking the time to share your Mum's experience at Hengist Field Care Centre. We are taking very seriously any feedback, as will help us to improve our service. I am really sorry that your Mum experienced some shortfalls during her stay at Hengist Field Care Centre, and I reassure you that I will look into it and lessons are going to be learned and shared with all the staff.

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Review from Leonard C (Husband of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my relative's time in the home, she has been cared for, nursed and generally been extremely well looked after. Both the carers and nursing staff look after my relative with care, consideration and the utmost respect. I cannot praise them enough. My relative is in pain continuously and whilst
moving her to wash, change dressings or pads the staff are careful to try and minimise any unnecessary movement to help alleviate any pain.

Reply from Gillian Dixon, Operations & Compliance Manager at Hengist Field Care Centre

Wow, that is really lovely to hear, thank you.
At Nellsar we pride ourselves on ensuring that all staff, across all roles, and in all homes receive the very best level of training we can provide, but the bit we cannot train people to be is kind, respectful, compassionate and caring, therefore this is something we check carefully when interviewing to ensure the people we plan to employ can demonstrate these skills and values. When we receive feedback from families such as yours it is confirmation that we are doing it right.
We think we have an amazing staff team and thank you for your comments, we will be sure to share them with the staff.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Hengist Field Care Centre is calculated as follows: ( (301 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 393 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengist Field Care Centre to verify any information. View our terms and conditions. Hengist Field Care Centre has an Enhanced Service - more info.