Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.8 146 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality residential, nursing and dementia care and support for their 75 residents.

The Home also has a fulltime Physiotherapist to support residents with rehabilitation, enabling bespoke day or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Each single room includes an ensuite wet room. The Home has five lounges, three dining rooms, a sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.

Care Provided by Hengist Field Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1850
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £1800 – £1849
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1850

Hairdresser, chiropodist and Physiotherapist are extra. Most other things are included.

These prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Neli Koleva (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Hengist Field Care Centre Reviews (146)

9.8

Hengist Field Care Centre has a Review Score of 9.8 (9.782) out of 10, based on 22 reviews in the last 2 years.
Over all time Hengist Field Care Centre has 146 reviews.

Overall Experience
  • 96
  • 41
  • 7
  • 2
  • 0
Date Published
  • 146
  • 10
  • 10
  • 22
  • 124
Reviewer Connection to Hengist Field Care Centre
  • 55
  • 32
  • 14
  • 9
  • 8
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 146, showing 21-40
Review from Alan J (Friend of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On all my visits to a friend at Hengist, I have been amazed at the help, care and attention I have received just as a visitor. I have been with my fried when staff have been with him and the pleasant care that they have taken has been exemplary.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you for taking time to share your experience at Hengist Field Care Centre. I am really happy that you feel that the staff are supporting and you can enjoy pleasant visits with your friend. Your…read more
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Review from Jessica P (Respite Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food good. Service good. I have been all around the world and it is as good as any hotel. There for two weeks whilst my family are on holiday. Will let everyone know about you all. Many thanks.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for such a lovely review. I am so happy that your experience at Hengist Field Care Centre was so positive. I will pass your feedback to our team. I am pretty sure that they will be…read more
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Review from Christine B (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff in all departments works very hard to make sure my mother is comfortable and well-fed. All of the staff are friendly with a smile and a hello each time I am there. My mother is bedbound with dementia but even new staff make sure my mother's needs are catered for.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by…read more
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Review from Karen A (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a lovely afternoon with Mum and the other residents at the summer BBQ. The activities team had worked so hard to set up the outdoor area and provide things for the residents and families to do. The food was delicious and much appreciated.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us. I am delighted that you enjoyed what was a very special day for our…read more
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Review from Javendic C (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended a family bbq organised by Hengist Field Care Centre. Top marks. Well done team. Faultless. We felt special. Mum is treated with care and dignity. Staff fantastic!
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you so very much for your wonderful review. I feel overwhelmed by your kind words and your opinion is very important to us. I am delighted that you enjoyed what was a very special day for our…read more
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Review from A H (Son of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, nice surroundings, great atmosphere. Very friendly staff and overall a nice place to live.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us. We always aim to meet the needs of our residents and support the families by creating an…read more
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Review from Sarah C (Daughter of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how my mum is looked after. She is also happy.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied…read more
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Review from L C (Niece of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been a good experience. All the staff are friendly and welcoming. I'm always kept informed of things where my uncle is concerned. All emails are responded to quickly. I'm glad I chose here for my uncle.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by…read more
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Review from Judith C (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother has been here for only one week, she has been made to feel very welcome. The care she has received has been excellent, and we feel she has been well looked after.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied…read more
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Review from A A (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Admission process was quick, the room was redecorated, and new furniture, so surroundings were pleasant. Staff very helpful, kind and caring towards my mother. Over the last few months, Mum has settled in nicely, and dare I say, is happy and reasonably content with life, which is all I could have hoped
for. I've definitely witnessed an improvement in her since she's been a resident.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by…read more
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Review from Christopher P (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable and friendly garden party - nice food.
I can't fault the love and care you give my mum.
Reply from Glenda Osmotherly, Director of Operations at Hengist Field Care Centre
Thank you for your feedback. I am delighted that you enjoyed what was a very special day for our residents, families and staff. The feeling was that all came together as one big family, sharing the…read more
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Review from Emma R (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff provide fantastic care and support for Mum. A great variety of activities for residents - encourages Mum's social skills and has improved her confidence massively. We are very happy with the care provided for Mum, and any questions or queries we may have as a family are always listened
to and dealt with.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you for taking the time to share such a lovely review. Your kind feedback is well appreciated by all staff at Hengist. Our aims are to create a nice and friendly atmosphere with a lot of varied…read more
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  • Care / Support
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Review from Louise M (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Hengist Feild for about 18 months after suffering a huge stroke. My sisters and I were really worried about her going into a care home as we all work and could not look after her at our homes.
The home is lovely, and the gardens and grounds are amazing and very well set up for family
visiting.
The food is fab.
Carers and all staff are fantastic and go over and beyond what is required of them - 10/10.
Reply from Neli Koleva, Registered Manager at Hengist Field Care Centre
Thank you very much for taking the time to share such a lovely review. Your feedback means a lot to all of us in Hengist. We always aim to meet the needs of our residents and support the families by…read more
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  • Treated with Dignity
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Review from Janet M (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Hengist Field for three weeks respite care. The care she received was amazing! The staff were so welcoming, kind, efficient and professional. The activity team are all lovely and the range of activities was outstanding. Mustn't forget to mention the food; lovely choice and I was
lucky to try their home-made cakes! Wonderful care home and I would have been more than happy to keep her there, but I live one hundred miles away, so I've brought her closer to where I live, but used Hengist Field as a benchmark when looking for homes in Buckinghamshire.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so very much for your wonderful review. I feel overwhelmed by your kind words. Is great to know that your mum had a great time while she was cared at Hengist Field Care Centre, and all the…read more
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Review from K A (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care for Mum is good, we joined her for lunch and it was excellent. If the resident's food is of the same quality then no complaints. Mum participates in lots of activities and the team provide a great range and try and get Mum involved. At times she doesn't want to do things which is fine but there
is no lack of things going on. It must be difficult to provide activities that appeal to lots of people. Staff are always friendly and approachable.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for your kind words and for taking time to review Hengist Field Care Centre. Your opinion is very important to our team, and will support to improve the service all around. I will…read more
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Review from Linda S (Daughter-in-law of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has come on leaps and bounds since being in Hengist Field Care Centre. She is eating better, having her hair done and her feet. She is so well looked after and cared for, the staff are so caring and friendly so happy she has been accepted into this lovely care home.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking time to share your experience. I am so glad that your Mum settled well and that you feel that the team are meeting her wishes and needs. Your opinion is very important to…read more
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Review from S S (Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two weeks, from the 11th to the 23rd of January, in Hengist Field Care Centre for respite care after I had total knee replacement surgery. The objective to have two weeks of recovery in a safe environment. My stay went well and served its purpose in helping my recovery. Thanks to the help from
all the dedicated staff that looked after me.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking the time to share your experience at Hengist Field Care Centre. Your opinion is very important to us.
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Review from Wendy W (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Hengist Field Care Centre for five years. We had our issues along the way, but during Covid, the home came into its own. My Mum thrived, was looked after and the staff did all they could to reassure her.
I had a good relationship with the manager and senior members of staff as well as
the carers.
My mum became poorly on and off during 2022, sadly I lost her in August 2022, we are so grateful my Mum was able to live her days out there and not in hospital. Thank you Hengist Field Care Centre for all you did.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Dear Wendy, thank you so much for taking time to share your experience. Your Mum was such a lovely person, full of personality, sense of humor , glamorous at all the time. Was absolutely a pleasure…read more
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Review from Martin B (Son of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving palliative care for over three years at Hengist Field Care Center and sadly recently passed away. Although it has been a difficult time for the whole family for the duration of her care, we are extremely grateful to all the staff and management for their level of service
and the help provided. I feel blessed to have chosen this place for Mum to receive her care.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
I am really sorry for your loss; it is really hard when you lose your loved one. But reading your lovely review gives me peace of mind that your Mum was well cared for and treated with love, dignity…read more
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Review from Lisa P (Daughter-in-law of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care our mother receives here. She is clearly happy which is the most important thing. The staff are all friendly and helpful and we feel reassured she is in safe hands.
Reply from Silvia Barret, Operations & Compliance Manager at Hengist Field Care Centre
Thank you so much for taking time to write such a positive review. I am really glad to hear that your Mum is well looked after by the care team. Your opinion is very important to us.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Hengist Field Care Centre is calculated as follows: ( (208 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengist Field Care Centre to verify any information. View our terms and conditions. Hengist Field Care Centre has an Enhanced Service - more info.