Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.6 83 Reviews
  • Woodstock Residential Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Residential Care Home provides person-centred residential and dementia care for up to 45 residents in single or companion rooms. All bedrooms are tastefully decorated, most of which have ensuite facilities. The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory and an onsite hair salon.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, and improved overall well-being.

Woodstock's Recreation and Well-being team ensure residents receive tailored care, a fun social lifestyle and entertainment seven days a week. They pride themselves on a wonderfully varied programme of activities designed to appeal to each and every person. Whether this is arts and crafts, singing along with live entertainers, gardening and cooking, or just spending one-on-one time solving a crossword, or a gentle hand massage.

Championing the importance of person-centred nutrition for older people and those with dementia, Nellsar employ a Head of Nutrition and Wellness for their homes. The Woodstock catering team recognises that nutrition and hydration are an integral part of good health and well-being, providing delicious nutritious meals and snacks to residents every day.

Woodstock also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1300 – £1350
  • RESPITE Self-Funded Residential Care: £1270 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1270 – £1350

Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.

These prices are only a guideline, please contact Woodstock Residential Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roz Kelly (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Woodstock Residential Care Centre Reviews (83)

Total of 83, showing 1-20
9.6

Woodstock Residential Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 22 reviews in the last 2 years. Over all time Woodstock Residential Care Centre has 83 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

All staff have a heart of gold. The care that my mother-in-law gets at Woodstock is excellent. I'm so pleased with care and activities.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you for sharing your experience at Woodstock Care Centre. I will pass along your feedback to the team-it will mean the world to them

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Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have been here over a year now and but they both struggle at times, they are treated with dignity and respect. The few issues we have raised as a family are always dealt with promptly.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a positive review. It makes me happy to know that your dear parents are treated with dignity and respect. Your opinion is very important to us and helps us continue improving the lives of our beloved residents

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Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy so we are happy.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. I'm very happy to hear that your mum is settled and content, giving you peace of mind. I want to reassure you that the home is looking to update the menus, taking residents' feedback into consideration, following the survey

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Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring, that go above and beyond. Dad's care is exceptional.

Reply from Rosaline Kelly, Registered Manager at Woodstock Residential Care Centre

Thank you for your positive feedback and also a lovely review. I will ensure that your kind words are shared with he staff. your opinion is very important to us. We are very pleased that you feel that the care of your father is exceptional. This means a lot to us. Thank you

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Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and attentive. Where we have raised any issues these have been acted on speedily. Equally if he has needed additional medication or other issues they have notified me straight away. My dad is still settling in but I have no concerns or issues and I am pleased with the choice
of care home.

Reply from Rosaline Kelly, registered manager at Woodstock Residential Care Centre

Thank you so much for your kind words, it is very refreshing to know that you feel very confident in your fathers care , Your opinion is very important to us , Thank you for the positive review

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives at Woodstock. The staff are very caring and attentive to her demanding needs and requirements. I have no concerns. Any needs I may have have always been dealt with promptly and professionally. Well done, Woodstock and thank you.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a positive review. I am very happy to know that your mum is well looked after. Your opinion is very important to us.

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Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very pleased with the home; it provides for my husband's needs, and I know he is safe and comfortable here. I have recently noticed that the food standard is not as good as when he first came, but otherwise, no complaints. The laundry sometimes muddles his clothes, and on more than one
occasion, he has worn clothes that are not his.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience at Woodstock Residential Care Home. I'm really happy to hear that your husband is settled and well looked after. I will discuss your feedback with the team, and we will review our menus, taking into consideration input from both residents and their families. We will also speak with the Home Manager about how we can improve our laundry service

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Overall Experience  Overall Experience 4.0 out of 5

My nan and granddad have been residents of Woodstock Residential Care Centre for over a year now. It is always a challenging time for the family to deal with initially but for us seeing them happy and content means a lot. We know that they are well looked after together. Thank you to all the staff for
your continued hard work.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. Your opinion is valuable and helps us improve

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Overall Experience  Overall Experience 5.0 out of 5

The staff are very much aware of my mums needs and keep me up dated with any medical needs and changes. They always engage with her and offer her different activities that they feel she will enjoy. The activities team are marvellous. Many times my mum has been up dancing and signing with them and loves
dressing up. I am grateful for all they do.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such positive feedback. I'm so happy to hear that your mum is well looked after and enjoys her life at Woodstock. I will pass your review on to the team - I know they will be over the moon to be recognised for their love and care.

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Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home in Sittingbourne for your loved one, I recommend you pay a visit to Woodstock Care Home. It is such a happy, homely place to be. All the staff are amazing, they do their best to help and keep the residents happy. They really are lovely. The home has so much going
on. It is up to the individuals if they want to take part or not in various activities. They also have quiet areas and beautiful grounds to sit out in. The home is run by a brilliant dedicated manager. she is so very caring, thoughtful and professional ( I hope Nellsar management read this review! As your company has the most genuine Woodstock manager, she is fully committed). I must add that relatives are made very welcome and can visit when they wish.
It is well worth looking at the Woodstock Care Home videos and photos, also, write ups as there are far too many things to mention in a review.

Reply from Glenda Osmotherly, Director of Operations at Woodstock Residential Care Centre

Thank you so much for this positive feedback and yes Nellsar Management do read all the reviews and use the information as a vehicle for positive change. I will, as always contact the staff team following this review and remind them how proud they should be and the benefit their excellent care and kindness provides which extends to the whole family. The manager is exceptional, she cares with a passion about her residents and families and always strives for her home and her staff to be the best they can be, excellent care and lots of opportunities for fun.

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Overall Experience  Overall Experience 4.0 out of 5

Woodstock Residential Care is good, but the food could do with improvement.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for sharing your experience at Woodstock Residential Home. Your opinion is very important to us, as feedback helps us understand how well our service and team are supporting your loved ones, and it allows us to identify any areas for improvement. I'm really happy to hear that you feel the care provided at Woodstock is good. I can reassure you that we are currently awaiting the outcomes of the residents' food survey conducted in May, and we will be reviewing our menu with their wishes and needs in mind.We always welcome suggestions from families. It's very important that we work together to find solutions and continue improving our service.

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Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been a resident here but she feels the food needs improvement. The staff are all excellent.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. I'm really happy to hear that our team met your expectations. We have taken your recommendation regarding the food provided on board. It would be lovely if we could arrange a meeting to discuss the issues you've raised in more detail.

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Overall Experience  Overall Experience 5.0 out of 5

My nan came to Woodstock for respite and we were so pleased with how quickly she settled.The staff are so caring and attentive so supportive to us as a family. My nan settled so well that as a family we decided for her to stay as a permanent resident. To see my nan so well looked after, settled, clean
and well fed is such a relief for us. We definitely made the right decision for her as she is so happy there.She absolutely loves the activities.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for trusting us to take care of your dear nan. It gives me peace of mind knowing that the staff have been supportive to both your nan and your family. Your positive feedback means a lot to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Homely and friendly, always great communication and looked after my granddad really well. Really kind and allow me to use the salon space to cut my granddads hair.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you for taking the time to share your experience at Woodstock Care Home. Your opinion is very important to us and helps us improve our service. I'm very glad to hear that you have peace of mind knowing your granddad is well looked after and that you're kept well informed.

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Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, I feel that standards have slipped a little. There seems to be an issue with the washing and often I find clothes in my mum's wardrobe that are not hers. The toilet near the dining room area the other day did smell and I feel that the home inside is looking a bit tired.
My mum's room
looks a bit tired and the curtains do too. Also, her window is still wooden framed.
I think that the money we pay each month that things are getting a bit neglected.
The care staff do a wonderful job and my mum is well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience at Woodstock Residential Home. Your opinion is valuable to us, as will help us to improve. I am glad that you feel that your Mum is well cared for and the staff are doing a wonderful job. I will look into the issues related to the laundry system and refurbishment plans and I will come back to you.

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Overall Experience  Overall Experience 4.0 out of 5

My mum has been ‘working’ here for 3 years now! She is well looked after and seems happy enough, she loves a bit of banter and enjoys joining in with the activities and going on outings out. The staff are absolutely fantastic, they work so hard to make everyone feel welcome. I’m not in generally at
meal times but the one time I did pop in at tea time, Mum had sandwiches that in my opinion didn’t look very appetising and were stale! So maybe a little more attention to the food/menu. I appreciate it’s not easy feeding so many but at the same time, it’s at least got to be appealing and fresh. With regards to the laundry, I think the home is back on track as I know they were having a few problems, but as long as everything is named it makes their life easier for them, being understaffed doesn’t help. Overall though Mum is really happy there with her friends and I don’t have to worry about her as I’m kept up to speed with everything.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience at Woodstock Residential home. I am so glad that your Mum is happy joining in day-by-day activities, and is well looked after. I will pass your lovely comments to the staff in relation to their hard work, and responsiveness to our resident's needs and wishes. I am happy to hear that the laundry service has improved. Thank you for bringing to our attention the issues related to supper time. I will discuss this with the home manager and head chef, and we will review the Menu taking into consideration the resident's wishes and needs. Your opinion is very important to us, helping to improve our service and provide better quality care for our dear residents.

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Overall Experience  Overall Experience 5.0 out of 5

Mother has been a Woodstock with Dementia and is very well looked after. the home has activities to help her, and the care shown to her by the staff is excellent.
Woodstock has entertainment for the residents as well.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share such a lovely review about the care home and the staff. I am so happy that your mum is well looked after and stimulated by taking part in the home's activities.

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Overall Experience  Overall Experience 5.0 out of 5

My dear father has been a resident for more than two years now and regards Woodstock as his home. He is treated with loving care and kindness by the wonderful staff. My family and I know that he is safe and secure. The activities are varied. I enjoy being able to take part in recent Christmas fun! The
home is always decorated in a way that reflects the season or celebration, e.g. Halloween, Valentine's and Christmas. My father particularly likes the regular church services. I am always made to feel welcome by all the staff, and I appreciate the time they spend listening to any questions or concerns that I may have, whether speaking to me in person or on the telephone.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Gillian, thank you so much for such lovely feedback. Your opinion means the world to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Saw Mum this morning for an hour just before lunch; she was well dressed, and her hair was done nicely - she looked happy and comfortable.
She chatted about how lovely the staff were. Mum always joins in with the activities and enjoys chatting with her ‘neighbours’.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Anne, thank you so much for taking the time to share your experience at Woodstock. I am very happy to hear that your mum feels supported and content.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for just over a year. You cannot fault the friendliness, standard of care and support given by all of the staff to the residents and family members. My mum enjoys the meals but especially the cups of tea. She is settled and well looked after.

Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear Sue, I am so happy that your mum is settled and content at Woodstock. I will pass your lovely feedback on to the care team.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Woodstock Residential Care Centre is calculated as follows: ( (183 Excellents x 5) + (63 Goods x 4) + (15 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 262 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

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Meet the Team (4)

Roz

Roz Kelly

Job Title: Home Manager

Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."

Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead

Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”

Lynn

Lynn Clemons

Job Title: Head Chef

Joined: 2000

"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.


Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.


We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”

Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”

Frequently Asked Questions about Woodstock Residential Care Centre

What types of Care is Woodstock Residential Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodstock Residential Care Centre have?

There are 45 Single Rooms.

What are the Facilities & Services at Woodstock Residential Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodstock Residential Care Centre to the centre of Sittingbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodstock Residential Care Centre to verify any information. View our terms and conditions. Woodstock Residential Care Centre has an Enhanced Service - more info.