Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN

Woodstock Residential Care Centre is a specialist home providing 24-hour residential care for the frail elderly, including those with a diagnosis of dementia. This attractive accommodation offers excellent amenities. All rooms have a nurse call system. Lounges and communal areas are pleasantly furnished with plenty of natural light and quiet areas for rest and reading. Residents also have access to the peaceful secure garden with seating and flower beds.

The home comprises accommodation for residents in a combination of individual and double ‘companion’ rooms, as well as a separate dementia unit. There is a summer house/ café and an ice-cream/ snack van. Everything possible is done to create a home-from-home environment to help people live as independently as possible.

Residents enjoy a full and varied activities timetable, seven days a week and enjoy regular trips out to local restaurants and the seaside.

The home is situated in a quiet residential area two miles from the station and town centre, with ample parking and access to buses, road links and the beautiful Kent countryside. The home is also only a mile away from the local craft centre which has a lovely restaurant and serves all local-grown food and displays of art by local artists.

The residents and their families enjoy regular barbecues in our large garden (weather permitting of course) and we have regular entertainers, dance and music groups, and chair-based exercise classes.

Ladies and gents can enjoy arts and crafts sessions, music-themed activities, board games, film afternoons and much more – there is something to suit everyone.

All of the dedicated staff are NVQ trained or working towards completion, and the company believes passionately that it is the right of every elderly person to be treated with dignity, privacy and respect.

Group: Nellsar Care Homes

Person in charge: Fiona Dinsmore (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 7

Rooms with ensuite WC: 13

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Woodstock Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Woodstock Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.777 for Woodstock Residential Care Centre is calculated as follows: ( (140 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Woodstock Residential Care Centre has a Review Score of 9.8 (9.777) from 15 Reviews


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodstock Residential Care Centre?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodstock Residential Care Centre

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Whenever I visit Woodstock, I am welcomed at the door by a smiling member of staff, whether that is a senior member of staff, general helper or cleaner. The staff are easy to approach, always listen to any concerns and are happy to help even in difficult circumstances. I feel my mother is being looked after well and seems as happy as a 97-year-old with problems associated with old age may expect to be.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

My mother received exceptional care. She was given choices in her diet and activities. All her needs have been met by pleasant caring staff. My mother went in for respite care but has chosen to stay as she enjoys her life at Woodstock Residential Care Centre.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We find the care home to be well managed, clean and tidy with plenty of activities for the residents to keep their minds active. The staff are always helpful to families visiting, and courteous to residents respecting their personal needs. The overall care in the home is extremely good, it takes time for residents to adapt to their new environment and to the staff, both seem patient and respectful of each others situations. Additional facilities for hair, nails etc are welcomed by residents.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My mum currently receives a daycare service from Woodstock since January 2016. I find the manager and staff kind, friendly and helpful. I also know she is well cared for and safe in a clean and pleasant environment. She herself speaks very highly of the staff and always enjoys her time spent there
. There would appear to be a variety of games and activities on a daily basis, which stimulates her. In the future when mum needs full-time care, I would have no doubt Woodstock would be most suitable for her. Thank you to the manager and all the staff

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Woodstock for just over a month now and has settled in very well.
Her room is lovely and she is happy in her new home. Her room is always clean and tidy and mum always appears well cared for. She has been able to visit the on-site hairdresser and staff have painted her nails. There are lots of activities on offer and mum is always given the opportunity to participate. The staff are always calm and respectful, treating everyone with the dignity they deserve.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the care that my mother receives from the care home and staff and very happy with the care home in general very clean and all round facilities.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has been in Woodstock since December 2016. She seems to have settled in well. She is a lot calmer and I feel she is safe so I don't have to worry. The staff are friendly and look after the residents well.
It is a very bright and spacious home and has many activities for residents to join in.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Have been very satisfied with every aspect of care received. A pleasant place to be in later life.
Thanks very much.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident of Woodstock for 17 months. She has most of her faculties and can to an extent look after herself. We (as a family) are and always have been very satisfied with my mother's care.
The manager and all the staff are very kind, caring and understanding. The home environment is bright, cheerful and aimed at residents stimulation.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The home was very welcoming on first contact. When we visited it seemed well organised and managed. The room my mother was offered is lovely and the facilities are excellent. The staff are extremely pleasant and well trained.
I feel very confident that my mother is getting high quality care.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at Woodstock for several months and has been very happy.
The staff are very friendly and call everyone by name.
Thank you.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Amazing home. Fantastic staff, kind, caring and compassionate. Loved seeing them and interacting with all the residents. Nothing was too much trouble. When my friend had to go into a Nursing home the manager helped and supported me in finding one. Priceless care and support. Thank you, Woodstock Residential Care Centre, staff and management.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The first impression of the Centre was lasting, bright, airing and welcoming. Staff always welcomed us like friends. They quickly settled my best friend, my mother-in-law in. She unfortunately only managed a month there before she was poorly and had to go to the hospital, but whilst in hospital she kept asking to go home. She did not mean her house, but her new home at Woodstock where she had settled, made friends and got involved with all the activities they run on a daily basis. The home looks bright, light and airy, smells sweet and has beautiful gardens. It is a lovely place, and we looked at a number before settling on this one. A very good choice for us and mum.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Love coming to visit my husband. Love it here because the care is lovely and the home feels welcoming. Girls are good at their job. Woodstock feels like home.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My mother is extremely well looked after. The manager is helpful and always on call to answer any questions or worries we might have. The staff generally are helpful. Considering my mother has dementia all the staff are very patient with her. There are activities every day and a mini bus which takes the residents out on lots of occasions. In the summer there is a bright and cheerful garden with seats and umbrellas to sit outside. Coffee mornings are held and entertainment provided which is excellent.

How likely would you be to recommend Woodstock Residential Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

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February 2018

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