Woodstock Residential Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.6 83 Reviews
  • Woodstock Residential Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Residential Care Home provides person-centred residential and dementia care for up to 45 residents in single or companion rooms. All bedrooms are tastefully decorated, most of which have ensuite facilities. The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory and an onsite hair salon.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, and improved overall well-being.

Woodstock's Recreation and Well-being team ensure residents receive tailored care, a fun social lifestyle and entertainment seven days a week. They pride themselves on a wonderfully varied programme of activities designed to appeal to each and every person. Whether this is arts and crafts, singing along with live entertainers, gardening and cooking, or just spending one-on-one time solving a crossword, or a gentle hand massage.

Championing the importance of person-centred nutrition for older people and those with dementia, Nellsar employ a Head of Nutrition and Wellness for their homes. The Woodstock catering team recognises that nutrition and hydration are an integral part of good health and well-being, providing delicious nutritious meals and snacks to residents every day.

Woodstock also benefits from a well-being team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1300 – £1350
  • RESPITE Self-Funded Residential Care: £1270 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1270 – £1350

Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.

These prices are only a guideline, please contact Woodstock Residential Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roz Kelly (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Woodstock Residential Care Centre Reviews (83)

9.6

Woodstock Residential Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 22 reviews in the last 2 years.
Over all time Woodstock Residential Care Centre has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodstock Residential Care Centre
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Total of 83, showing 21-40
Review from Marcelline R (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has Alzheimer’s, has been at Woodstock for nearly six years now. She has been and is very happy at Woodstock. Everyone at Woodstock has gone out of their way to make Mum feel at home.
The care home manager is very approachable and does listen.
As Mum's condition has worsened, staff have
adapted their care to suit her needs.
As a regular visitor to Woodstock, I feel that I am always welcome, and I appreciate the way that staff keep me in the loop, albeit with regards to the need for Mum's shower gel to be replaced or the fact that Mum has been seen by the GP.
Woodstock is a warm, friendly place to be with excellent care facilities and enough things going on for everyone to be kept busy if they want to be. I would and do recommend Woodstock if you are looking for a care home for your loved one.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a lovely feedback. Your opinion is very important to us.

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Review from S R (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately my father passed away at Woodstock Care Home on the morning of 18/12/2023. My mother and l were made to feel very welcome to stay at the home during his final days, in fact, we actually stayed at his bedside for 5 nights prior to his passing.
The care my father received in his final days
was exemplary, with kind and caring staff who all showed him compassion and dignity throughout.
My mother and l can not praise the staff enough. They also provided us with 3 meals a day and a constant supply of tea. Coffee and cold beverages. Their support for us both was also phenomenal and we will forever be in their debt.
My father spent his last year at Woodstock and was extremely happy.
Thank you all so very much. My mother has also said if she needs care in the future can she book now.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

We are so sorry for your sad loss. Your Dad was such a gentle nature and he will be greatly missed.
Thank you so much for your kind words, it means a lot to the team and gives me peace knowing that our staff showed care and empathy to your dad and you as a family.

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Review from S K (Wife of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is so happy and looked after so well. I am informed of his care. The staff are excellent, and the food is really good, more like a hotel than a care home.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for such a positive review. Makes me so happy to hear that the staff at Woodstock are taking good care of your dear husband. Your feedback is so important to us, and it means a lot to the staff.

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Review from Jody T (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are exceptional, the care and love provided to my mum is amazing. My mum loves living in this home and has a fun and happy relationship with the carers. They really do everything for my mum's best interest. She is fed so well that I keep having to buy her bigger clothes. Keep up the good
work.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

I am so happy that your mum is well looked after and happy at Woodstock residential home. Your opinion is very important to us and means a lot to the team.

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Review from Marc R (Son-in-law of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is always happy and content when I go to visit her, often surrounded by other residents with a trusty cup of tea in hand. Over the years I have known her to be quite nervous and anxious, since living at Woodstock she is no longer that way at all and that's down to the carers supporting
and helping her.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a positive review. I am so glad that your mother-in-law is well looked after and content.

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Review from Philip G (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed and happy with Woodstock, both the place and the people.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to share your experience at Woodstock Residential Home. Your opinion is very important to us and very important to our staff morale.

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Review from Kim W (Daughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my mother is being looked after and cared for. All the staff go over and above to ensure that the residents are happy and well looked after.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking time to review our service at Woodstock Care home. Your opinion is very important to us, and your kind words mean a lot to our care team.

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Review from David Y (Nephew of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and staff, all are very kind and caring.
The facilities are very good.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Dear David, thank you so much for such a positive review. Your opinion means a lot to the care staff and will make them very happy.

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Review from Roni C (Daughter-in-law of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring, supportive atmosphere for both residents and relatives. Lots of activities arranged and special events too. All of the team are welcoming and always happy to help. They truly do go the extra mile to make sure that all the residents are happy.
Reply from Roz Kelly, Registered Home Manager at Woodstock Residential Care Centre

Thank you very much for the glowing report, please be assured that it will be shared with the whole staff team and I know they will be every bit as pleased and proud as I am. Positive feedback makes such a difference to the staff morale and it will spur us all on in our work to continue to provide an excellent level of service to our residents. Thank you.

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Review from H T (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care which my mother receives at Woodstock is second to none. She really does receive the best possible care, which is tailored to her needs. The staff are very caring and fantastic at communication with us.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your lovely review and for your appreciation. I will pass your feedback to the team. I know for sure that they will be very happy.

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Review from M L (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are diligent and very caring. They take time with each resident and show dedication. Rooms are clean, neat and tidy.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and where we need to improve - I will ensure that the staff team are made aware of your lovely comment.

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Review from K G (Sister-in-law of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant visit, the staff are very helpful and happy. My relative is also very happy.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. I am pleased to hear that you feel that your sister-in-law is happy and well cared for.

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Review from D S (Daughter of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home at Woodstock Residential Care Centre always feels welcoming and relaxed, the staff are always very friendly and seem happy in their job. My mum always speaks highly of the staff, saying everybody is nice to her and helps her. There is always some sort of activity going on which makes the
home an interesting place and considers their residents' well-being.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to share your experience. It is important for us to know if we are doing well and that residents and families are happy with the care we provide - I will ensure that the staff team are made aware of your lovely comments.

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Review from Wendy B (Sister of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall impression of Woodstock Residential Care Centre is very good. The staff are very pleasant and caring and I know my sister is well looked after and treated with compassion. My only concern is the loss of her hearing aids as it isolates her and makes it difficult to converse with her.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a positive review. I am happy that you feel that your sister is well looked after by the staff. Please feel reassured that I will look into the issue with the hearing aids.

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Review from Carol B (Wife of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always find the staff efficient and friendly.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to review our service. Your opinion is very important to us.

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Review from Sheila S (Wife of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very welcoming and supportive. I feel my husband is well cared for and happy. I am able to go away after visits knowing that he is safe and secure in a caring and homely environment. The activities for family and friends are fantastic and give great opportunities
for quality time.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from John B (Husband of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm and welcoming place. Extremely pleasant carers. A very comfortable place to be.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you for taking the time to share your experience. I am really happy that your wife is well cared for and feels that she is in a comfortable place.

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Review from Bruce J (Son of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only good things to say about Woodstock Residential Care Centre. Each time I've called on the phone all the staff have been friendly, kind and efficient and also very caring - similarly, when I actually visit (not that often as I live in Bournemouth) I'm always impressed by everyone here. Please
don't change what you're doing - it works great! Many thanks to all.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for sharing your experience. I am really happy that the home is responsive, friendly and caring. Your opinion means the world to our staff.

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Review from Anne C (Wife of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodstock has proved to be a friendly happy place for my husband to be. He receives excellent care and I am always made to feel welcome when visiting him. Any concerns I have are dealt with promptly and sympathetically. This is a real home from home and we couldn't be more pleased with it.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for your positive review, Anne. I know how worrying it is to place your loved one in care, and I am so happy that you have peace of mind. Your opinion is very important to us and means a lot to Woodstock Team.

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Review from Elizabeth H (Friend of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit to Woodstock is very enjoyable. The staff are all very friendly and the residents are very well cared for! There are loads of activities planned each week. Personal care i.e. hair, nails and pedicures for the ladies are carried out regularly to keep the ladies feeling and looking good. We
have no issues with the care home, they go out of their way to be helpful, 100%.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Residential Care Centre

Thank you so much for taking the time to write such a lovely review. Your opinion is very important to us and means a lot to the team.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Woodstock Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.630 for Woodstock Residential Care Centre is calculated as follows: ( (183 Excellents x 5) + (63 Goods x 4) + (15 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 262 Ratings = 4.63
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodstock Residential Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (4)

Roz

Roz Kelly

Job Title: Home Manager Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."

Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”

Lynn

Lynn Clemons

Job Title: Head Chef Joined: 2000

"Hello, my name is Lynn Clemons and I am the Head Chef at Woodstock. I started as the Weekend Cook in October 2000, where I then had the opportunity to work full time as Cook. The training has improved since I started, as we now have the same training as all our care staff including Dementia, SOVA and Moving and Handling. This has given me a greater understanding of the people we care for; I enjoy my job making sure my residents eat well and enjoy their meals.


Woodstock is a very homely and happy place to work. The food we provide has massively improved and our residents have more choice – even the puréed meals have improved with the use moulds and piping techniques. The puréed meals we serve our residents on a soft food diet retain the attractive appearance of the regular meals we serve everyone else.


We have a very supportive team here at Woodstock – from the managers to the care staff – we work as a team. The best part about working with and leading my Kitchen staff is to making sure that our residents are happy with the catering services we provide. We also strive to ensure their families are happy that their mums, dads, and grandparents are content and well looked after.”

Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”

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