Woodstock Care Centre

80 Woodstock Road, Sittingbourne ME10 4HN
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9.6 85 Reviews
  • Woodstock Care Centre, Sittingbourne
Located in the market town of Sittingbourne, Woodstock Care Home provides person-centred residential, nursing, and dementia care for up to 45 residents in single or companion rooms. All bedrooms are tastefully decorated, most of which have ensuite facilities. The home comprises six different lounges and private seating areas, a large garden and patio area, a light and airy conservatory, and an onsite hair salon.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services help improve strength, reduce or prevent falls, and enhance overall well-being.

Woodstock's Recreation and Well-being team ensure residents receive tailored care, a fun social lifestyle, and entertainment seven days a week. They pride themselves on a wonderfully varied programme of activities designed to appeal to every resident. Whether this involves arts and crafts, singing along with live entertainers, gardening and cooking, one-on-one time solving a crossword, or a gentle hand massage, residents’ individual preferences are always considered.

Championing the importance of person-centred nutrition for older people and those with dementia, Nellsar employs a Head of Nutrition and Wellness for their homes. The Woodstock catering team recognises that nutrition and hydration are integral to good health and well-being, providing delicious and nutritious meals and snacks every day.

Woodstock also benefits from a well-being team of fully qualified holistic therapists who use nurturing touch, complementary therapies, and relaxing treatments to enhance residents’ quality of life and sense of well-being.

Implementing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording, and reporting process is optimised and centred around residents and their personalised care.
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Care Provided by Woodstock Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1350
  • Self-Funded Residential Dementia Care: £1350 – £1400
  • Self-Funded Nursing Care: £1500 – £1750
  • Self-Funded Nursing Dementia Care: £1550 – £1800
  • RESPITE Self-Funded Residential Care: £1350 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1450
  • RESPITE Self-Funded Nursing Care: £1550 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1850

Included is laundry, food, internet, activities. We do accept top-ups. Social services usually pay the full fee and seek the top-up from the family.
The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee.
The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Woodstock Care Centre to find out the exact price for your requirements.

Contact Woodstock Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Woodstock Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Roz Kelly (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Woodstock Care Centre Reviews (85)

9.6

Woodstock Care Centre has a Review Score of 9.6 (9.553) out of 10, based on 16 reviews in the last 2 years.
Over all time Woodstock Care Centre has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodstock Care Centre
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Total of 85, showing 61-80
Review from C S (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here a year today and I looked at several homes before I chose this one and it is an excellent place. The staff are very kind and always eager to help, there is always something for my mum to do. My mum is very happy being here and I am pleased that she is. The food is of excellent quality
and I have tried the food so I do know. I have always been kept informed of anything that is going on in the care home. Any concerns I have over my mum have always been dealt with in a professional but kind and helpful way and this is a very difficult time.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Care CentreThank you so much for taking the time to express your positive experience in Woodstock Residential home. Your opinion is very important to us.
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Review from S F (Daughter of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother is very comfortable and happy here, which is my main concern.
The staff are very friendly, helpful and go out of their way to help if you have any questions.
Family and friends always welcome to visit and participate in activities with the residents.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Care CentreThank you so much for your positive feedback, I am so pleased that both you and your Mum are satisfied with the service provided. At Woodstock, we are extremely proud of what we do and your feedback is very important to us.
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Review from Katie S (Daughter-in-law of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Woodstock about three weeks before COVID-19 lockdown.
The staff have been in contact weekly by email/phone updating me with events and images of him. They arranged for me to speak with him and he sounded happy and content. Most important things to him are food, comfort
and having someone around if he needs them.
Woodstock have gone over and above my expectations and I would highly recommend anyone considering moving an elderly relative into a home to visit Woodstock.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Care CentreThank you so much for taking time to review our services. Your opinion is very important to us, as we try to improve all the time and learn from any mistakes.
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Review from M R (Husband of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased overall.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Care CentreThank you so much for taking time to review Woodstock Residential Home. Your opinion is very important to us.
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Review from Christine H (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care home and all staff are very helpful.
All facilities, activities are all good for my mother's care.
Reply from Nicola Masters, Manager at Woodstock Care CentreThank you Mrs H for your lovely review, it is much appreciated and we will continue to strive and meet all expectations, should you have any queries or concerns I am always happy to support and assist.
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Review from Susan W (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our tour of the home was informative, thorough and welcoming. We were taken everywhere and all of our questions were answered with confidence. Our needs and wishes dealt with quickly, the staff friendly and there's a happy atmosphere.
We are always included in what is going on while we visit and given
refreshments. We are aware the home is being updated and recruiting more staff which is a positive thing for everyone. We are excited to see the results.
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Review from L H (Relative of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Aunt and late husband joined Woodstock during 2008, they always had good care. We feel that Woodstock is her 'Home' now and she is always treated well despite her occasional outbursts. The fact that our Aunt will be 98 next month shows how she has benefitted from the kind, caring environment. Thank
you.
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Review from Jacqueline C (Daughter of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
This residential home is only suitable for dementia clients that sit in a chair all day.
The carers do their best, but if a client wanders they are unsupervised.
They have no idea on how to manage difficult dementia clients and go in mob-handed which adds to the client's distress. My mother was left
in wet pads and bed at times no sheets on her bed and dried faeces on her mattress.
Several times I visited, and her breakfast was left cold on her bedside table, along with her morning hot drink (which was cold), which means that no one entered her room to clean things away.
The valance sheet was urine stained for at least four weeks, despite telling several members of staff, I have photos to evidence this.
Dirty pads were left in her en suite from one day to the next (also supported by photographic evidence). Dirty tissues fell behind bedside cabinet and under beds there for weeks.
One of her tablets found on the floor.
They lost her dentures and other items of clothing.
Reply from Silvia Barret, Operations & Compliance Manager at Woodstock Care CentreThank you so much for taking the time to express your concerns in regards to your experience with Woodstock care Home. Your opinion is very important to us, as will help in improving our standard of care. We are encouraging the residents and relatives to express their concerns with the home manager at the time and try to address the issues. I am more than happy to meet with you and work together to sort the issues.
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Review from Alan P (Son of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodstock certainly puts the Home into care home. The buildings have a real homely feel and the staff are so friendly and welcoming. We looked at other facilities before deciding on Woodstock but some were so cold and clinical. It is quite daunting to have to pick a care home for your parent but the
staff at Woodstock were wonderful, giving us help and pointers, as we moved through the process.


Mum has only been there a short while but she is joining in the activities and the change in her is amazing. She is happy and smiling and doing things that we never thought that she would ever do again. The staff always seem to go that extra mile to ensure Mum enjoys every day at the home.


We can’t thank everyone at Woodstock enough and we are happy in the knowledge that we made the right choice.

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Review from Sarah B (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Woodstock Residential Care Centre as an emergency and from the very first contact with the home they have been reassuring and caring to my mum, dad and myself. Staff are welcoming and friendly, giving the home a positive vibe. The residents are treated with respect. The rooms are all
clean and tidy. When you go to Woodstock you become part of the family. Lovely, lovely home.
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Review from J G (Son-in-law of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodstock is a beautifully run care home, most friendly and welcoming. The staff are highly professional and most caring, treating residents with respect and caring for them as individuals according to their various needs. There is such a happy atmosphere and just looking at the residents shows just
how much they are cared for and respected. Visitors are always made to feel most welcome and the whole place presents as a home in the nicest possible sense. Within days of my father-in-law becoming a resident, his demeanour and appearance improved considerably and his happiness and contentment is so evident thanks to the excellent care he now receives. The contact made with relatives and the providing of information as necessary is also excellent.
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Review from Candy C (Daughter of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in Woodstock for 3 months, in that period of time I have found Woodstock staff exceptional in their handling of any queries or concerns I have had, they understood our apprehensions with the new way of life for mum and the family. I have seen how very considerate and caring they
are towards all the residents, I know my mum is safe.
I did visit a few homes before choosing Woodstock but I did not like their clinical vinyl floors and lack of homely feeling. I chose Woodstock because the building is a 'proper' home, it is warm and welcoming with the décor and clean without having a clinical (hospital) feel. Right choice.
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Review from Wendy H (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit Woodstock, I am welcomed at the door by a smiling member of staff, whether that is a senior member of staff, general helper or cleaner. The staff are easy to approach, always listen to any concerns and are happy to help even in difficult circumstances. I feel my mother is being looked
after well and seems as happy as a 97-year-old with problems associated with old age may expect to be.
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Review from Jane H (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received exceptional care. She was given choices in her diet and activities. All her needs have been met by pleasant caring staff. My mother went in for respite care but has chosen to stay as she enjoys her life at Woodstock Residential Care Centre.
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Review from J R H (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find the care home to be well managed, clean and tidy with plenty of activities for the residents to keep their minds active. The staff are always helpful to families visiting, and courteous to residents respecting their personal needs. The overall care in the home is extremely good, it takes time
for residents to adapt to their new environment and to the staff, both seem patient and respectful of each others situations. Additional facilities for hair, nails etc are welcomed by residents.
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Review from C J (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum currently receives a daycare service from Woodstock since January 2016. I find the manager and staff kind, friendly and helpful. I also know she is well cared for and safe in a clean and pleasant environment. She herself speaks very highly of the staff and always enjoys her time spent there
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There would appear to be a variety of games and activities on a daily basis, which stimulates her. In the future when mum needs full-time care, I would have no doubt Woodstock would be most suitable for her. Thank you to the manager and all the staff
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Review from Julie S (Daughter of Resident) published on 22 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Woodstock since December 2016. She seems to have settled in well. She is a lot calmer and I feel she is safe so I don't have to worry. The staff are friendly and look after the residents well.
It is a very bright and spacious home and has many activities for residents to join in.
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Review from Vanessa W (Daughter of Resident) published on 22 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very satisfied with every aspect of care received. A pleasant place to be in later life.
Thanks very much.
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Review from Ann E (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Woodstock for 17 months. She has most of her faculties and can to an extent look after herself. We (as a family) are and always have been very satisfied with my mother's care.
The manager and all the staff are very kind, caring and understanding. The home environment
is bright, cheerful and aimed at residents stimulation.
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Review from G H (Son of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was very welcoming on first contact. When we visited it seemed well organised and managed. The room my mother was offered is lovely and the facilities are excellent. The staff are extremely pleasant and well trained.
I feel very confident that my mother is getting high quality care.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Woodstock Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Woodstock Care Centre is calculated as follows: ( (138 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 190 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Woodstock Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Roz

Roz Kelly

Job Title: Home Manager Joined: 2021

"The staff and I here at Woodstock are very committed to providing excellent care and upholding the values of our residents and their families. Collectively, our team has a wide range of exceptional skills that enable us to focus on the well-being of our residents, and deliver tailored, person-centred care.


Our Unit Managers make sure our residents’ clinical care and medical needs are expertly catered for, and our care staff work extremely hard to ensure that residents receive the best all-round care, in a way that is of their choosing. Ensuring our residents’ happiness and contentment is of the utmost importance, as is making sure they feel like Woodstock is their home.


Our Recreation and Well-Being Team provides a broad range of meaningful activities that allow residents to enjoy life; family and friends are very much a part of it all. We have a fabulous Catering Team that provides delicious meals for our residents – varied menus that cater for all tastes and medical needs.


Our Housekeeping department ensures our Home is kept clean, tidy and maintained to a high standard, providing a comfortable and attractive environment our residents can enjoy and feel proud to live in.


Put all our wonderful teams and shared values together and this is Woodstock; we care about providing a real home environment for our residents and are very proud to be part of the Nellsar family."

Marina

Marina Foreman

Job Title: Senior Recreation and Well-Being Lead Joined: 2016

“Hello, my name is Marina Foreman. I am the Senior Recreation and Well-Being Lead at Woodstock Residential Care Home and I started in December 2016. I’m very proud of completing multiple training courses over the years, including Mental Health Level 3, the Care Certificate, Advanced Course Dementia, NVQ Level 2 in Principles of Dementia and Virtual Dementia Tour.


I passionately believe meaningful activities are the key to good mental health and well-being. I believe that everyone has a value and I want to support people to lead their best possible lives. My job role allows me to bring smiles to people's faces and seeing the residents having fun, laughing and enjoying themselves makes me happy. It gives me great pleasure to know that I’m making a difference. I am also very proud of getting Woodstock in the newspaper and the good feedback I receive from families about the Activities that we provide at the Home.


Over the years, Activities has become more widely recognised as a very important part of care for our residents’ well-being. Nellsar and the team I work with at Woodstock are very supportive with my ideas and helping me to achieve my goals and bring activities to the Home.”

Agnes

Agnes Easton

Job Title: Kitchen Assistant

“I currently work at Woodstock as a Kitchen Assistant, and I have been an assistant cook since June 2019. I previously worked as a Kitchen Assistant from 2007 to 2009 and I came back in June 2020 on a teatime duty.


I became a Care Assistant at Woodstock for a year after leaving my job in Sittingbourne Community School as a Catering Assistant, which I worked at for nearly eleven years. When the pandemic started my job role changed as I became a full time Kitchen Assistant and Assistant Cook. I even became employee of the month on the year of 2019!


I have been provided with lots of different training from the Home including Dementia Care, First Aid, Nutrition and Hydration and much more. I also achieved a certificate for the Nellsar Chef Masterclass in 2019.


I love and enjoy my job – especially in the cooking. Over the years working at Woodstock, I gained a lot of confidence. Working with such a friendly and supportive team has helped me grow throughout my journey and I feel I have become stronger in myself.”

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