Loose Valley Care Centre

15 Linton Road, Loose, Maidstone ME15 0AG
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9.8 65 Reviews
  • Loose Valley Care Centre, Maidstone
Loose Valley Care Centre is situated near Maidstone in Kent; a beautifully converted former vicarage, sitting in three acres of beautiful, landscaped grounds. Their skilled teams deliver the very best person-centred care and ensure there is attention to detail in the way they offer support to all.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Loose Valley has a capacity of up to 29 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has a pleasant lounge, dining room, a bright and airy conservatory and an onsite hair salon. The extensive secure gardens feature two patio areas with wheelchair access around the perimeter.

The Home is passionate about keeping their residents stimulated and active, through a range of tailored daily activities including music therapy, arts and crafts, seated exercise, pet therapy, gardening, live music and local outings. Using essential oils, they also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment, while enjoying delicious fruits, treats and drinks.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness for their Homes. Loose Valley acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing the Care Vision® digital care management system ensures that the Home’s entire care service delivery, recording and reporting systems are optimised and centred around the residents and their personalised care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1648
  • RESPITE Self-Funded Nursing Care: £1650 – £1750

The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Loose Valley Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Diana Serban (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a large car park to the front of the property.

Loose Valley Care Centre Reviews (65)

Total of 65, showing 1-20
9.8

Loose Valley Care Centre has a Review Score of 9.8 (9.841) out of 10, based on 16 reviews in the last 2 years. Over all time Loose Valley Care Centre has 65 reviews.

Overall Experience

  • 49
  • 15
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Date Published

65
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49

Review from Mandy B (Friend of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to the home for the first time to visit a family friend, we were surprised at the cleanliness and warm welcome from the staff, I used to work at a few care homes and they were not up to the standard of Loose Valley, it smelt amazing and we loved the interaction between staff and the ladies we
saw there. I'm a huge animal lover and know they really help people to feel relaxed and at home, so love the cat resident he is peaceful.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your kind words, your lovely feedback will be shared with the team. We're so pleased you felt the warm and homely atmosphere!

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Review from David G (Respite Resident) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a motorcycle accident in April 2025 I spent 8 weeks in hospital. Owing to a fractured pelvis, at the end of that time I still had limited mobility and it was not feasible for me to go back home, so I was placed at Loose Valley Care Centre.
I was initially very wary of going to a care home, but
I was very pleasantly surprised.
The setting is very pleasant, all my visitors commented on how nice it was there
The staff were very friendly and helpful. They all seem to actually enjoy their job, which is nice to see.
There is a physio who is onsite twice a week.
They don't just look after resident's physical needs, they also arrange activities, such a quizzes, bingo, visiting entertainment and excursions. I went on 3 of the outings and very much enjoyed them.
I spent just over 6 weeks there, until my pelvis had healed sufficiently to allow me to go home.
It was hard to say goodbye when I left.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your kind words. We're delighted to hear that your time at Loose Valley Care Centre was a positive and uplifting part of your recovery. It means a lot to our team to know their care and dedication made a difference. Wishing you continued strength and good health as you settle back home!

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Review from Kerry K (Granddaughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was a resident here, for end of life care. All of the staff, Nurses, Care Assistants, Housekeepers, Reception, Kitchen Staff and the manager were simply amazing. They showed so much empathy for the family whilst still having a smile on thier faces. They treated my Nan with so much care and respect.
I'm so glad she was here for her end of life. I can't recommend Loose Valley enough.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you so much for your lovely words. I am glad we could be there for your Nan and your family during such a difficult time. It means a lot to the whole Loose Valley team to know their care made a difference, and your appreciation will be shared with the whole team. Wishing you and your family all the very best.

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Review from C L (Daughter of Resident) published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment you walk through the door, you are met with smiling faces and a very warm welcome. Nothing is too much bother for any of the staff. Mum has only been in resident since November 2024 but already feels it is her home, she feels safe and is well fed and cared for. If I had had to choose
a home for her, I couldn't have chosen a better one. (She was discharged from hospital to Loose Valley.) I have nothing but praise for the whole team. Thank you for looking after my mum.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your kind words. We're delighted that your mum feels safe, comfortable, and at home with us. Our team is committed to providing the best care and support, and your feedback means a great deal. We're always here to support you and your mum in any way we can. Thank you again for trusting Loose Valley.

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Review from H W (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally, both my parents were in the home. Sadly, my mum passed away a year ago, all the carers and staff were excellent to me and my dad when this happened and my dad has continued to receive excellent care. My dad enjoys all trips out and the family fun-filled environment that's provided.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your lovely review. We are so sorry for your loss, and we are happy that you and dad feel supported by us all at Loose Valley. The feedback will be shared with our team so they can read your nice words.

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Review from W C (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placed in Loose Valley Care Centre after being discharged from hospital for bed rest due to no weight bearing on left leg. The home is very nice. All staff day and night are a credit to Loose Valley, nothing is too much for them. Treated with respect and dignity by all.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

We thank you for your review and are so happy you feel comfortable here with us. We hope that you enjoy your stay with us, and this lovely feedback will be shared with all the team at Loose Valley.

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Review from H D (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother came to live at Loose Valley in February this year. We can credit the staff with 'rescuing' her so we don't feel she would have survived had she remained in her own home. Her personal care is very good and lots of attention is given to her emotional well being too.
Activities and entertainment
feature often and aim to be very inclusive. Mum really enjoys the music and visits from animals/pets. It is very reassuring that we can visit anytime and the staff are so approachable. As a family, we can relax as we know that all aspects of mum's care are being catered for in every way possible. Loose Valley is very much her home now.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for your review and positive comments regarding our home and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team and we would like to hear from you if you believe that there are any improvements needed to our Service. Thank you once again for the lovely review.

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Review from I L (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has gone to Loose Valley for respite care and I have been very impressed by how the team has worked so hard to make him welcome. He had not seen my mum for 9 months and with the team's help, we were able to get them together this week which was wonderful.
Thank you for all the help you have
given me and my dad in this time of change.

Reply from Glenda Osmotherly, Director of Operations at Loose Valley Care Centre

Thank you for your very positive feedback. Respite care, especially for the first time is very daunting for both the relative(s) and of course the resident. The Team understands the inevitable anxiety and does their best to make the experience for all concerned both supportive and caring. I am delighted that they were able to facilitate your Mum and Dad coming together after 9 months, I hope the first of many more visits together in the future.

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Review from Gabriella M (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Loose Valley Care Centre for over a year. She has been extremely happy. Her care is second to none. All the carers are friendly and treat her with dignity and respect. The activities for all the residents are excellent, the activities staff go to great lengths to make them enjoyable.
The home is always clean and well-presented. Everyone there is so kind and friendly. I cannot recommend Loose Valley Care Centre enough!

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley team.

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Review from L E (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Home is such a friendly caring place.
Very homely and the staff are so caring and conscientious.
The manager has always a friendly word when I visit.
Mum is very happy here and feels so at home.
I cannot praise the manager and the staff enough.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley Team.

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Review from Daniel P (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great chef. Mum loves the dessert trolley.
Good activities.
Gardens are very pleasant and the house is grand and made of stone.
Bedrooms are generous size.
Could do with better lighting.
Well done and thanks!

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your feedback. It is much appreciated and will be shared with our Loose Valley Team. Kind regards.

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Review from Clare W (Daughter-in-law of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Loose Valley Care Centre are always so friendly and welcoming. We feel comforted that my husband's mother is well taken care of and all her needs are met. We visit my mother-in-law regularly and the home is always kept clean and people are being treated with dignity and respect. Thank you
for giving my mother-in-law the highest level of care that she needs at this time. We are very happy that we chose Loose Valley Care Centre for this stage of her care.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this beautiful review. I will ensure that your feedback is shared with our team.

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Review from Mark C (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Loose Valley Care Centre are amazing. From the manager to the care assistants to the kitchen staff and all in between are just a fabulous team. I keep telling everyone that has need to ask about Mum and how we worked out by finding this facility and team. Mum is comfortable, and happy
and is treated with the utmost kindness and respect. Fantastic place.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you for your kind words, your feedback means a lot to our team. With kind regards from the manager and the team.

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Review from Robert B (Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good place to be here.
I am not able to think of a better place to be, it feels as if I am in my own home.
We have day trips, we have entertainment.
Overall it's well-run, the staff and management are very good.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for sharing your personal experience and showing your appreciation to our team. It is our pleasure to look after you and we are very grateful for your positive feedback.

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Review from Alex F (Stepson of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my stepfather at the age of 83 was diagnosed with cancer on top of other complications with 3 months to live, he was allocated a position at Loose Valley Nursing Home for terminal cancer.
The staff from top to bottom were amazing, treating him with dignity and respect.
I cannot thank them enough
for all their hard work.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you so much for taking the time to write this wonderful review. I will ensure that your feedback is shared with the Loose Valley Team.

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Review from Douglas H (Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a job to put into words the care and support from Loose Valley. My wife and I are both in the care home. My wife who has Huntingdon's is really pleased at the support and care she received, 100% pleased.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you for your lovely comments. It is a pleasure to have you and your wife joining the Loose Valley family.

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Review from Mary G (Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Centre was wonderful for my dad. The staff are respectful, caring, jolly and friendly. The atmosphere is kind and caring. It is a beautiful setting and calm and peaceful. Everything you would want your loved one to have. The nursing team are extremely professional and thoughtful and
sensitive. Everything is well run from the activities and events to meals, medication and hygiene. I cannot fault one thing about loose valley care home and I feel extremely grateful that my dad had the benefit of being there. Many thanks.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

Thank you for taking the time to leave such a positive review of Loose Valley. Your lovely comments will be fed back to the staff to show them that their efforts are recognised and appreciated.

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Review from Michelle C (Niece of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been amazed at the improvement in my auntie's quality of life, as well as mental and physical wellbeing since becoming a resident at Loose Valley in the last three months. The manager and her whole team have been absolutely brilliant and to see the change in my auntie, since transferring
from another home, has been nothing short of amazing. My auntie was permanently bedridden before, isolated in a small room with not much more than a television for company. Now, she is dressed every day and taken into the lounge area or conservatory (albeit in a very sophisticated wheelchair) to enjoy activities, entertainment, and the company of other residents and the team at Loose Valley. She is undoubtedly happy, comfortable, and well cared for with respect and dignity. We think Loose Valley is an exceptional care home setting and feel fortunate that our auntie is a resident there now. They should be used as an example to others. With heartfelt thanks to all the team.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

On behalf of the manager and her excellent team, I would like to thank you for this very positive feedback. I will ensure that all staff are aware of your comments, and I will remind them to be proud of all they do, so hard and so worthwhile.

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Review from David B (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Loose Valley for the last couple of months of her life and was blessed with great care and kindness. My eternal gratitude to the manager and staff who kept her comfortable and peaceful during such a difficult time. I was made to feel welcome at all times and was kept well-informed.
I was extremely touched that the manager and a staff member were able to come and say goodbye to my mum at her funeral.

Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre

On behalf of the manager and her excellent team, I would like to thank you David for this very positive feedback. I will ensure that all staff are aware of your comments and I will remind them to be proud of all they do, so hard and so worthwhile.

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Review from B C (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loose Valley Care Home is fantastic.


Staff - Brilliant, Management - Brilliant
Catering - The Best
Cleanliness - First Class
Care and consideration for clients go my way and beyond.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre

Thank you so much for such a lovely review. I will be sharing this with all staff here at Loose Valley.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Loose Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Loose Valley Care Centre is calculated as follows: ( (159 Excellents x 5) + (30 Goods x 4) ) ÷ 189 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loose Valley Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Diana

Diana Serban

Job Title: Home Manager

"Hello, my name is Diana Serban and I’m the Home Manager at Loose Valley Care Home in Maidstone, Kent. We are a Nursing Home in Loose and our core values of quality, dignity and respect remains at the very heart of everything we do. We would like to invite you to pay us a visit if you are looking for a Home for your loved one, where you will be greeted by our friendly staff.


Located in a quiet area with excellent transport links to Maidstone and Staplehurst, our Care Home is a beautiful Victorian building combining 'old' character with newly refurbished facilities and many more in progress. We have 31 single rooms in our Care Home – the majority of which have en-suite facilities. Loose Valley is perfect for people who like the intimacy and homely feel of a smaller Care Home."

Paula

Paula Smy

Job Title: Recreation and Well-Being Champion

Joined: 2018

"I've worked at Loose Valley as Recreation and Well-Being Champion since October 2018, but before that, I worked in the same role at another Nellsar Home – Abbotsleigh. I also used to work as a Kitchen Assistant on Fridays for two years. I am so glad I work for Nellsar as they put everyone first and residents are top priority.


I've seen many positive changes and had opportunities to learn and progress over the years. Namely, my NVQ 2 Activity Leadership Course and the Dementia Care City and Guilds Course. Nellsar is like family and I feel like a valued member of the team; they look after their staff and operate an open door policy when needing to approach the Management Team.


My Manager at Loose Valley listens to my ideas and the whole team works together, supporting each department to make each day special. We pull together for special events and the armchair travel adventure "Around the World with Nellsar Cruises" was a great success throughout the Home. I worked with the Kitchen Team in creating fun themed menus for each destination, and it made me feel appreciated and listened to.


What I most enjoy about my job is the strong sense of teamwork and good communication. I take pride in my job and I'm always up for a challenge. I love being creative and have a passion for arts and crafts – it's where I excel. Designing backdrops out of cardboard is a fun knack I've honed over the years – give me a box and I can turn it into anything! So far I've made a pirate ship, a gondola, a caravan and a minibus!"

Frequently Asked Questions about Loose Valley Care Centre

What types of Care is Loose Valley Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Loose Valley Care Centre have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Loose Valley Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loose Valley Care Centre to the centre of Maidstone?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loose Valley Care Centre to verify any information. View our terms and conditions. Loose Valley Care Centre has an Enhanced Service - more info.