Loose Valley Care Centre

15 Linton Road, Loose, Maidstone ME15 0AG
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9.8 67 Reviews
  • Loose Valley Care Centre, Maidstone
Loose Valley Care Centre is situated near Maidstone in Kent; a beautifully converted former vicarage, sitting in three acres of beautiful, landscaped grounds. Their skilled teams deliver the very best person-centred care and ensure there is attention to detail in the way they offer support to all.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Loose Valley has a capacity of up to 29 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has a pleasant lounge, dining room, a bright and airy conservatory and an onsite hair salon. The extensive secure gardens feature two patio areas with wheelchair access around the perimeter.

The Home is passionate about keeping their residents stimulated and active, through a range of tailored daily activities including music therapy, arts and crafts, seated exercise, pet therapy, gardening, live music and local outings. Using essential oils, they also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment, while enjoying delicious fruits, treats and drinks.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness for their Homes. Loose Valley acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing the Care Vision® digital care management system ensures that the Home’s entire care service delivery, recording and reporting systems are optimised and centred around the residents and their personalised care.
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Care Provided by Loose Valley Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1648
  • RESPITE Self-Funded Nursing Care: £1650 – £1750

The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Loose Valley Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Diana Serban (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a large car park to the front of the property.

Loose Valley Care Centre Reviews (67)

9.8

Loose Valley Care Centre has a Review Score of 9.8 (9.825) out of 10, based on 17 reviews in the last 2 years.
Over all time Loose Valley Care Centre has 67 reviews.

Overall Experience
  • 51
  • 15
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Date Published
  • 67
  • 6
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  • 17
  • 50
Reviewer Connection to Loose Valley Care Centre
  • 20
  • 14
  • 10
  • 3
  • 3
  • 2
  • 2
  • 2
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  • 2
  • 1
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Total of 67, showing 21-40
Review from David B (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Loose Valley for the last couple of months of her life and was blessed with great care and kindness. My eternal gratitude to the manager and staff who kept her comfortable and peaceful during such a difficult time. I was made to feel welcome at all times and was kept well-informed.
I was extremely touched that the manager and a staff member were able to come and say goodbye to my mum at her funeral.
Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre
On behalf of the manager and her excellent team, I would like to thank you David for this very positive feedback. I will ensure that all staff are aware of your comments and I will remind them to be…read more
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Review from B C (Sister of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loose Valley Care Home is fantastic.


Staff - Brilliant, Management - Brilliant
Catering - The Best
Cleanliness - First Class
Care and consideration for clients go my way and beyond.

Reply from Diana Serban, Registered Manager at Loose Valley Care Centre
Thank you so much for such a lovely review. I will be sharing this with all staff here at Loose Valley.
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Review from J O (Son of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident from 2018 to 2022 and couldn't have had better care. The building and location of the home are lovely, but it's the staff (and Billy the cat) that make it so special. Mum settled in so quickly, and the staff couldn't do enough to make her feel at home, and Loose Valley Care
Centre soon became home for my mum. The staff do a lot to ensure that the residents have fun (quizzes, films, visiting singers, visits to Christmas markets, visiting animals, etc) and therefore, in turn, remain stimulated. Even during the pandemic, they arranged 'visits' and theme days to India, France, Wales, Scotland and many more. The medical care was second to none, despite my mother's care becoming more complex and demanding. Mum also had to have a gluten-free diet, and the kitchen produced lovely, delicious, freshly cooked food every day to suit Mum's dietary needs.
It's a great care home that has the best staff you could ever wish to have looking after your loved one.
Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre
Thank you so much for your review and positive comments regarding Loose Valley and the team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the…read more
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Review from Dave S (Son of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident of Loose Valley Care Home back in September of 2021 after her severe arthritis and osteoporosis made it impossible for her to stay at home on her own, even with visiting carers. She was in a lot of pain, upset at having to leave her home and very frail. The wonderful staff
made her feel safe and looked after, from the moment she arrived. I doubt she had felt that safe for a considerable amount of time. She settled in very quickly and soon felt at home. Our family were so happy to have found this wonderful place, knowing Mum was happy and looked after. As far as I'm concerned, the staff there do a wonderful job, and I hope they realise what a huge difference they make to people's lives. Mum called them all angels.
She sadly passed away this year due to health issues connected to old age, but I will forever be grateful to everyone there. It's a wonderful place. Thank you all.
Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre
Thank you so much for your kind words, Dave. It is nice to know you appreciate our home and the team at Loose Valley, who work hard to deliver high standards of quality care. I will pass on your…read more
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Review from M N (Brother of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident at Loose Valley for two and a half years until she passed away at the end of 2021. She was cared for by kind friendly staff. The nursing staff kept me fully informed of her well-being through her stay, especially during covid days when it was difficult to visit. Her minor needs
like having her coffee hot, extra pillows on her bed or being given different meals when what was on the menu wasn't to her liking were quickly sorted. I'm pleased we chose Loose Valley and recommended this care home.
Reply from Alina Abagiu, Senior Manager at Loose Valley Care Centre
Thank you so much for taking the time to give the team positive feedback and we would like to hear from you if you believe that there are any improvements needed to our Service. Thank you again and I…read more
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Review from Helen G (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Loose Valley for end-of-life care after a terminal illness diagnosis back in December 2021. The admission process was seamless and dad was immediately reassured by having people around him after worries of isolation at home despite family support. The Manager popped into his
room daily and made him feel that he was getting 'special' care. Dad had oesophageal cancer and was unable to eat or drink very much by the time of his admission. There was gentle encouragement from the staff but no pressure and dad was able to request anything that he fancied to eat/drink. As dad deteriorated the staff communicated well with the Community Hospice Team and were excellent at keeping me informed at each stage of dad's care. They not only looked after dad but supported the family, especially during dads last days and hours. They ensured that dad was comfortable and pain-free. As a family, we shall be forever grateful for the care and sensitivity shown to dad and us.
Reply from Diana Serban, Registered Manager at Loose Valley Care Centre
Thank you for your kind words and review. We will pass on your feedback to the staff, and definitely, they will all be delighted to read it!
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Review from Ralph S (Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In October 2021 I was transferred to Loose Valley needing mobility support after sustaining a Vancouver fracture to my right hip. I had seven joints replaced previously. The aim was to achieve pain-free walking using one walking stick and carer support. There were exercise classes for general fitness.
We had three cooked meals daily with a choice of two served in our rooms or the conservatory. I had a single, double aspect room with an adjacent toilet and shower. I had care support with showering. My previous important information of care homes was that they were to be avoided at all costs. More than four months later the care and attention I have received at Loose Valley has softened my impression a bit and am worried that I soon will have to do without:- someone to cook and serve my meals, provide a 2 - 3 hour laundry service, give me my medication, then amuse and entertain me etc. Also what was important to my recovery was the time I spent swapping life stories with my carers considering how we all ended up at the same place and time.
It will be nice to see my wife though!
Reply from Diana Serban, Registered Manager at Loose Valley Care Centre
Thank you so much for your kind words, you will be missed! All the best to you and your family and we are always here if you will be needing us.
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Review from Graham R (Son of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad arrived at Loose Valley in a poor physical and mental condition following a major operation and long hospital stay. Through the diligent care and generosity of spirit of all the staff, he has now recovered to his pre-op condition. The home is superbly led by the Home Manager and her team, and they
remain positive and cheerful through the challenges posed by covid.
Reply from Diana Serban, Registered Manager at Loose Valley Care Centre
Thank you for taking the time to send such a lovely review on reflection of the service your father received during his stay at Loose Valley. We will miss his kindness, friendly chats and sense of…read more
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Review from S W (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to go to Loose Valley for respite care in August 2021 due to a broken shoulder. We couldn't be happier with all the staff and the exceptional care that has been consistently provided during mum's stay! We honestly cannot thank them all enough! They are all fabulous!
Reply from Diana Serban, Registered Manager at Loose Valley Care Centre
Thank you for your lovely review, is our pleasure to look after mum, and hope she is feeling at home here with us at Loose Valley!!
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Review from Christine B (Daughter of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to give this review of the care my father is receiving at Loose Valley (since 4th November 2021) as the care is excellent. I am a retired registered nurse so can appreciate
the excellent care being given to my father. My father who is bedridden is given very regular position changes
and always well-groomed, and has nutrition, fluid intake, and output closely monitored. There is a lovely friendly atmosphere in the home and all the staff is very helpful, kind and patient. My brother and I are very pleased with the care my father is receiving.
Reply from Silvia Barret, Operations & Compliance Manager at Loose Valley Care Centre
Thank you so much for your positive review. Your opinion is very important to us and will mean a lot to the team.
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Review from C M (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and friendly staff.
Very well looked after.
Reply from Gillian Dixon, Operations & Compliance Manager at Loose Valley Care Centre
Thank you so much for taking the time to complete this review. All feedback is most welcome, and the manager will make sure she shares this with the staff team, who will be very pleased with your…read more
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Review from David C (Son of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are among the best and always care about the welfare of my mother, especially during the difficult times caused by the Covid pandemic.
Everyone is genuinely helpful and show they really care about looking after the residents.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
Many thanks for taking the time to leave your review; your feedback is a great help in showing us where to improve and develop our service to you. Take care, and thank you once again.
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Review from Sonia B (Wife of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have never visited when food was being served, so I cannot have an opinion or rate. My husband is on fast track.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
Many thanks for completing the care home survey and your grading scores. If there are any specific suggestions you can make for how we could achieve higher marks we would welcome your comments and…read more
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Review from Janet B (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Loose Valley for nearly eight years, her care was exceptional.
The staff were amazing, always was mum treated with the utmost care and compassion.
The home was always clean and smelt lovely.
The activities were always great, the food amazing. I always visited and was made to feel welcome,
as was the rest of the family.
Loose Valley became my mum's home, and I felt it's my second home. I thank you all for the care and respect you gave Mum till the end.
Thank you all from the bottom of my and my family's heart.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
Many thanks for this almost perfect review. I am so pleased that the care received has been so positive, and hopefully, this helped you through the difficult experience of losing your dear mum. For…read more
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Review from J W (Daughter of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough. They were wonderful with my father, nothing was too much trouble. They sat and talked to him and really made his stay special.
Thanks to them his final weeks were much better than they could have been.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
I am so pleased the staff at Loose Valley made your fathers nursing care experience as positive as could be, and in turn, made a difficult period a little easier for the family. I will ensure the…read more
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Review from A F (Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my six weeks at Loose Valley Care Centre, I found the atmosphere comfortable and relaxed. There are opportunities for privacy, also for meeting others. Everyone is cared for appropriately and special attention is unobtrusive. The food is excellent with a delicious menu attractively presented and
well suited to the range of residents.
Staff are always polite and helpful. Their special kindness and warm friendliness are greatly appreciated and enjoyed. The management maintain a high level of efficient care for individuals in an exceptionally welcoming home.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
I am so pleased that you are happy with the service you have received.
If you could give me any suggestions for how we could improve the facilities, I would appreciate your further comments on our…read more
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Review from Joe G (Brother of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came here just before Christmas four years ago, thanks to your manager making a room available for her. During her time here, she has enjoyed the contact with the staff who are friendly and kind. She loved gardening and the manager made an area available for her to plant up and enjoy. Her
room was comfortable with a TV and room for some of her own furniture, which she liked.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
Many thanks for taking the time to give us feedback on the service we provide. It is invaluable in measuring our effectiveness and directs us for future improvements. If you have any suggestion for…read more
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Review from L B (Cousin of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visitors are always welcomed with a smile and chat. Patients are treated with great care and respect. In the case of my cousin, the family thanks everyone for their care in her last days and, indeed, her entire stay.
Reply from Alison Ruddock, Operations & Compliance Manager at Loose Valley Care Centre
Many thanks for taking the time to send a review on reflection of the service your cousin and her family received during her stay. It is information that we can feedback to the staff, with a thank…read more
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Review from Lynda H (Niece of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt entered the home as a very poorly, recently widowed 98-year-old. Under their sensitive, compassionate care she found a reason to smile again and eventually began to enjoy life again. We will have happy memories of the time she spent at the care home.
Reply from Jodie Currey, Marketing & Branding Manager at Loose Valley Care Centre
Thank you for your review of Loose Valley Care Home. We kindly welcome all feedback as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the…read more
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Review from Paul D (Son of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely without question thoroughly recommend LVCC. All the staff work above and beyond their duty.
Reply from Kirstie Newell, Marketing at Loose Valley Care Centre
Dear Paul, thank you for your kind review of Loose Valley. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking…read more
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Loose Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Loose Valley Care Centre is calculated as follows: ( (166 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 200 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loose Valley Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Diana

Diana Serban

Job Title: Home Manager

"Hello, my name is Diana Serban and I’m the Home Manager at Loose Valley Care Home in Maidstone, Kent. We are a Nursing Home in Loose and our core values of quality, dignity and respect remains at the very heart of everything we do. We would like to invite you to pay us a visit if you are looking for a Home for your loved one, where you will be greeted by our friendly staff.


Located in a quiet area with excellent transport links to Maidstone and Staplehurst, our Care Home is a beautiful Victorian building combining 'old' character with newly refurbished facilities and many more in progress. We have 31 single rooms in our Care Home – the majority of which have en-suite facilities. Loose Valley is perfect for people who like the intimacy and homely feel of a smaller Care Home."

Paula

Paula Smy

Job Title: Recreation and Well-Being Champion Joined: 2018

"I've worked at Loose Valley as Recreation and Well-Being Champion since October 2018, but before that, I worked in the same role at another Nellsar Home – Abbotsleigh. I also used to work as a Kitchen Assistant on Fridays for two years. I am so glad I work for Nellsar as they put everyone first and residents are top priority.


I've seen many positive changes and had opportunities to learn and progress over the years. Namely, my NVQ 2 Activity Leadership Course and the Dementia Care City and Guilds Course. Nellsar is like family and I feel like a valued member of the team; they look after their staff and operate an open door policy when needing to approach the Management Team.


My Manager at Loose Valley listens to my ideas and the whole team works together, supporting each department to make each day special. We pull together for special events and the armchair travel adventure "Around the World with Nellsar Cruises" was a great success throughout the Home. I worked with the Kitchen Team in creating fun themed menus for each destination, and it made me feel appreciated and listened to.


What I most enjoy about my job is the strong sense of teamwork and good communication. I take pride in my job and I'm always up for a challenge. I love being creative and have a passion for arts and crafts – it's where I excel. Designing backdrops out of cardboard is a fun knack I've honed over the years – give me a box and I can turn it into anything! So far I've made a pirate ship, a gondola, a caravan and a minibus!"

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