Loose Valley Care Centre

Activities and entertainment feature often and aim to be very inclusive. Mum really enjoys the music and visits from animals/pets. It is very reassuring that we can visit anytime and the staff are so approachable. As a family, we can relax as we know that all aspects of mum's care are being catered for in every way possible. Loose Valley is very much her home now.

Thank you for all the help you have given me and my dad in this time of change.

My mum has been at Loose Valley Care Centre for over a year. She has been extremely happy. Her care is second to none. All the carers are friendly and treat her with dignity and respect. The activities for all the residents are excellent, the activities staff go to great lengths to make them enjoyable. The home is always clean and well-presented. Everyone there is so kind and friendly. I cannot recommend Loose Valley Care Centre enough!

I cannot praise the manager and the staff enough.

Well done and thanks!

The staff at Loose Valley Care Centre are always so friendly and welcoming. We feel comforted that my husband's mother is well taken care of and all her needs are met. We visit my mother-in-law regularly and the home is always kept clean and people are being treated with dignity and respect. Thank you for giving my mother-in-law the highest level of care that she needs at this time. We are very happy that we chose Loose Valley Care Centre for this stage of her care.

All the staff at Loose Valley Care Centre are amazing. From the manager to the care assistants to the kitchen staff and all in between are just a fabulous team. I keep telling everyone that has need to ask about Mum and how we worked out by finding this facility and team. Mum is comfortable, and happy and is treated with the utmost kindness and respect. Fantastic place.

Overall it's well-run, the staff and management are very good.

I cannot thank them enough for all their hard work.

It's a job to put into words the care and support from Loose Valley. My wife and I are both in the care home. My wife who has Huntingdon's is really pleased at the support and care she received, 100% pleased.

Loose Valley Care Centre was wonderful for my dad. The staff are respectful, caring, jolly and friendly. The atmosphere is kind and caring. It is a beautiful setting and calm and peaceful. Everything you would want your loved one to have. The nursing team are extremely professional and thoughtful and sensitive. Everything is well run from the activities and events to meals, medication and hygiene. I cannot fault one thing about loose valley care home and I feel extremely grateful that my dad had the benefit of being there. Many thanks.

As a family, we have been amazed at the improvement in my auntie's quality of life, as well as mental and physical wellbeing since becoming a resident at Loose Valley in the last three months. The manager and her whole team have been absolutely brilliant and to see the change in my auntie, since transferring from another home, has been nothing short of amazing. My auntie was permanently bedridden before, isolated in a small room with not much more than a television for company. Now, she is dressed every day and taken into the lounge area or conservatory (albeit in a very sophisticated wheelchair) to enjoy activities, entertainment, and the company of other residents and the team at Loose Valley. She is undoubtedly happy, comfortable, and well cared for with respect and dignity. We think Loose Valley is an exceptional care home setting and feel fortunate that our auntie is a resident there now. They should be used as an example to others. With heartfelt thanks to all the team.

My mother was a resident at Loose Valley for the last couple of months of her life and was blessed with great care and kindness. My eternal gratitude to the manager and staff who kept her comfortable and peaceful during such a difficult time. I was made to feel welcome at all times and was kept well-informed. I was extremely touched that the manager and a staff member were able to come and say goodbye to my mum at her funeral.

Loose Valley Care Home is fantastic.

Care and consideration for clients go my way and beyond.

It's a great care home that has the best staff you could ever wish to have looking after your loved one.

She sadly passed away this year due to health issues connected to old age, but I will forever be grateful to everyone there. It's a wonderful place. Thank you all.

My sister was a resident at Loose Valley for two and a half years until she passed away at the end of 2021. She was cared for by kind friendly staff. The nursing staff kept me fully informed of her well-being through her stay, especially during covid days when it was difficult to visit. Her minor needs like having her coffee hot, extra pillows on her bed or being given different meals when what was on the menu wasn't to her liking were quickly sorted. I'm pleased we chose Loose Valley and recommended this care home.

My father was admitted to Loose Valley for end-of-life care after a terminal illness diagnosis back in December 2021. The admission process was seamless and dad was immediately reassured by having people around him after worries of isolation at home despite family support. The Manager popped into his room daily and made him feel that he was getting 'special' care. Dad had oesophageal cancer and was unable to eat or drink very much by the time of his admission. There was gentle encouragement from the staff but no pressure and dad was able to request anything that he fancied to eat/drink. As dad deteriorated the staff communicated well with the Community Hospice Team and were excellent at keeping me informed at each stage of dad's care. They not only looked after dad but supported the family, especially during dads last days and hours. They ensured that dad was comfortable and pain-free. As a family, we shall be forever grateful for the care and sensitivity shown to dad and us.

It will be nice to see my wife though!

Dad arrived at Loose Valley in a poor physical and mental condition following a major operation and long hospital stay. Through the diligent care and generosity of spirit of all the staff, he has now recovered to his pre-op condition. The home is superbly led by the Home Manager and her team, and they remain positive and cheerful through the challenges posed by covid.