Loose Valley Care Centre

15 Linton Road, Loose, Maidstone ME15 0AG
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9.8 65 Reviews
  • Loose Valley Care Centre, Maidstone
Loose Valley Care Centre is situated near Maidstone in Kent; a beautifully converted former vicarage, sitting in three acres of beautiful, landscaped grounds. Their skilled teams deliver the very best person-centred care and ensure there is attention to detail in the way they offer support to all.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Loose Valley has a capacity of up to 29 residents, with single room accommodation. The majority of bedrooms have ensuite facilities. The Home has a pleasant lounge, dining room, a bright and airy conservatory and an onsite hair salon. The extensive secure gardens feature two patio areas with wheelchair access around the perimeter.

The Home is passionate about keeping their residents stimulated and active, through a range of tailored daily activities including music therapy, arts and crafts, seated exercise, pet therapy, gardening, live music and local outings. Using essential oils, they also hold regular Namaste sessions where residents can receive relaxing massage treatments in a calm, tranquil environment, while enjoying delicious fruits, treats and drinks.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness for their Homes. Loose Valley acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Employing the Care Vision® digital care management system ensures that the Home’s entire care service delivery, recording and reporting systems are optimised and centred around the residents and their personalised care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1550 – £1648
  • RESPITE Self-Funded Nursing Care: £1650 – £1750

The Self-Funded Nursing Care weekly fee does not include the NHS-Funded Nursing Care (FNC) fee. The weekly fees do not include personal expenditures such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc.

These prices are only a guideline, please contact Loose Valley Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Diana Serban (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • The home have a large car park to the front of the property.

Loose Valley Care Centre Reviews (65)

9.8

Loose Valley Care Centre has a Review Score of 9.8 (9.841) out of 10, based on 16 reviews in the last 2 years.
Over all time Loose Valley Care Centre has 65 reviews.

Overall Experience
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Reviewer Connection to Loose Valley Care Centre
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Total of 65, showing 41-60
Review from Joan M (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have every confidence that my 101-year-old mother is looked after very well. As we live quite a long way away and are unable to visit very often, this gives much peace of mind.
Mother is telling us all the time how good staff are to her and that they can't do enough for her. They really "went to
town" on her 100th and 101st birthdays. We are grateful to all for the fact that she seems to be so happy.
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Review from K M (Respite Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my two weeks respite and would be happy to go again.
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Review from Rodger S (Husband of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was welcomed like a family member when she arrived. The formalities were addressed without concern.
When I collected her at the end of her respite stay a number of staff members came to wish her well, not only the one dealing with her departure. Everyone seemed to have enjoyed looking after
her. She was quite happy and pleased with their concern.
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Review from David G (Regular Volunteer) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I help as a volunteer and visit 1-2 times a week for a couple of hours and drive the mini-bus on outings. Staff are kind, caring and professional. Most of my time is spent doing 1 to 1 sessions with residents ( I bring my dog with me for pet therapy once a week). Many residents are bedbound and quite
high dependency. The model of care is quite positive and I wonder if more residents could be mobilised more often to improve their physical health. Good range of social activities.
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Review from J G (Regular Volunteer) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a volunteer for just over a year and enjoy spending time with the residents. They are genuinely well cared for and treated with respect and dignity.
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Review from Jeannette W (Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 3 week stay at Loose Valley. The care home was like staying with a large happy family plus extra care.
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Review from Evelyn T (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the home and staff to be very friendly and very caring. Nothing is too much trouble to help in all aspects of well being for the residents. The home is very well kept and always inviting.
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Review from Joyce B (Respite Resident) assisted by family/friend published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was kind. Food was good.
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Review from Raymond N (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care centre to be first class. The staff are very friendly and helpful. My father is over the moon and very happy. Your Manager keeps the home running very efficiently.
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Review from Sarah F (Daughter-in-law of Resident) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has now been a resident of Loose Valley Care Centre for over a year and my husband and I have been very happy with the care she receives. The manager and all staff are welcoming and attentive to her medical and social needs and are in regular contact to discuss her care plan and/or
any changes. They openly discuss any concerns and act upon them immediately. There is regular access to the GP, chiropodist and hairdresser as required. There is a varied activity programme, external outings and themed events held regularly during the year. The food is home cooked with a wide selection of choice. The chef will adapt to any special food requests for residents as required. The garden is well maintained with a few small pet animals and numerous bird feeders to encourage wildlife. I would highly recommend this Care Centre for any person or relative who may be considering a care home placement for their loved one.
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Review from Sarah S (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is extremely well looked after and cared for. Nothing is too much trouble. All the staff without exception are friendly, helpful, kind and cheerful. We have already recommended Loose Valley to several friends. We are so pleased we chose Loose Valley.
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Review from Pauline J (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Very caring. Very efficient. Look after all of Mum's needs wonderfully. Anticipate all care requirements, proactive in solving any health problems and keeping the family informed. All information required is readily available. All staff very good at welcoming and introducing themselves.
Great food. Haven't seen Mum at so well for years. Mum feels secure and very content.
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Review from George M (Husband of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both myself and my wife's son agree that we are very happy with the way my wife is looked after.
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Review from Erlinda W (Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1/ The welcoming way to a new resident was warm, natural, hospitable and loving. Most of all we are family and they are here to support you all the way.
2/ No matter how busy, there is always time for them to assist when needed, with compassion.
3/ An innocent daughter of the chef, always talks to
me candidly and brings scones and tea, keeping me company for a while. I will rate Loose Valley Care Centre 9.5%. With all my love.
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Review from Kate W (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our late mother had lived at the home for over a year and in all that time she was well cared for, respected and treated with dignity.
End of life care was amazing and supportive of our mum's needs and the carers looked after us as a family also.
I would have no hesitation in recommending Loose Valley
Care Centre to others.
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Review from F C (Sister of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I were very satisfied with the care given to my sister in Loose Valley Care Centre. She had a very good relationship with the staff and I think they liked her in return. They did not hesitate to call the local Doctor when she needed it and she always received the care and reassurance she
needed.
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Review from Andrew J (Son of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Though the building is looking a little tired and dated, this should not put off anyone considering it for their parent. The staff care for my mother with compassion, understanding and love. She thoroughly enjoyed her time there and considered everyone from the cleaner to the chef (for whom she had
a soft spot!) her new friends. It eased our minds to know that she was so well looked after. Thank you, Loose Valley
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Review from Joe M (Son of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent home, it gives every confidence in its services. The staff seem very happy and there's a good 'feel' to the place. I recommend it without reservation.
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Review from Doreen R (Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly caring home.
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Review from June M (Friend of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was a resident at Loose Valley Nursing Home for a few years and he received excellent care from all concerned and so did his family. I had no hesitation in recommending it to my friend's relations and she has been cared for with the same dedication for the past 4 years.


The staff are very

dedicated, friendly and they certainly have the residents needs first and foremost. I have always had a good relationship with the management and I hope this will continue with the new management team. I try to visit once a week.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Loose Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Loose Valley Care Centre is calculated as follows: ( (159 Excellents x 5) + (30 Goods x 4) ) ÷ 189 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loose Valley Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Diana

Diana Serban

Job Title: Home Manager

"Hello, my name is Diana Serban and I’m the Home Manager at Loose Valley Care Home in Maidstone, Kent. We are a Nursing Home in Loose and our core values of quality, dignity and respect remains at the very heart of everything we do. We would like to invite you to pay us a visit if you are looking for a Home for your loved one, where you will be greeted by our friendly staff.


Located in a quiet area with excellent transport links to Maidstone and Staplehurst, our Care Home is a beautiful Victorian building combining 'old' character with newly refurbished facilities and many more in progress. We have 31 single rooms in our Care Home – the majority of which have en-suite facilities. Loose Valley is perfect for people who like the intimacy and homely feel of a smaller Care Home."

Paula

Paula Smy

Job Title: Recreation and Well-Being Champion Joined: 2018

"I've worked at Loose Valley as Recreation and Well-Being Champion since October 2018, but before that, I worked in the same role at another Nellsar Home – Abbotsleigh. I also used to work as a Kitchen Assistant on Fridays for two years. I am so glad I work for Nellsar as they put everyone first and residents are top priority.


I've seen many positive changes and had opportunities to learn and progress over the years. Namely, my NVQ 2 Activity Leadership Course and the Dementia Care City and Guilds Course. Nellsar is like family and I feel like a valued member of the team; they look after their staff and operate an open door policy when needing to approach the Management Team.


My Manager at Loose Valley listens to my ideas and the whole team works together, supporting each department to make each day special. We pull together for special events and the armchair travel adventure "Around the World with Nellsar Cruises" was a great success throughout the Home. I worked with the Kitchen Team in creating fun themed menus for each destination, and it made me feel appreciated and listened to.


What I most enjoy about my job is the strong sense of teamwork and good communication. I take pride in my job and I'm always up for a challenge. I love being creative and have a passion for arts and crafts – it's where I excel. Designing backdrops out of cardboard is a fun knack I've honed over the years – give me a box and I can turn it into anything! So far I've made a pirate ship, a gondola, a caravan and a minibus!"

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loose Valley Care Centre to verify any information. View our terms and conditions. Loose Valley Care Centre has an Enhanced Service - more info.