Loose Valley Care Centre

I have never visited when food was being served, so I cannot have an opinion or rate. My husband is on fast track.

Thank you all from the bottom of my and my family's heart.

Thanks to them his final weeks were much better than they could have been.

Staff are always polite and helpful. Their special kindness and warm friendliness are greatly appreciated and enjoyed. The management maintain a high level of efficient care for individuals in an exceptionally welcoming home.

My sister came here just before Christmas four years ago, thanks to your manager making a room available for her. During her time here, she has enjoyed the contact with the staff who are friendly and kind. She loved gardening and the manager made an area available for her to plant up and enjoy. Her room was comfortable with a TV and room for some of her own furniture, which she liked.

Visitors are always welcomed with a smile and chat. Patients are treated with great care and respect. In the case of my cousin, the family thanks everyone for their care in her last days and, indeed, her entire stay.

My aunt entered the home as a very poorly, recently widowed 98-year-old. Under their sensitive, compassionate care she found a reason to smile again and eventually began to enjoy life again. We will have happy memories of the time she spent at the care home.

Absolutely without question thoroughly recommend LVCC. All the staff work above and beyond their duty.

After viewing a number of care homes in the area it was immediately apparent that Loose Valley Care Centre was the one that I wanted my mother to go to. It is set out as a large country house with beautiful grounds and does not have the feeling of an institution. After securing a place for my mother the staff made every effort to make sure that there was a smooth transfer from the hospital and that she was comfortably settled in. She has been there for a couple of years and the nursing care is excellent. They are very responsive to her particular care needs and she settled in very well. I would not hesitate to recommend Loose Valley to anyone looking for a safe and secure environment for a loved one to live.

The helpfulness during this trying time has been second to none. The manager and her team have been excellent. I would recommend this care home to anyone.

Mother is telling us all the time how good staff are to her and that they can't do enough for her. They really "went to town" on her 100th and 101st birthdays. We are grateful to all for the fact that she seems to be so happy.

I enjoyed my two weeks respite and would be happy to go again.

When I collected her at the end of her respite stay a number of staff members came to wish her well, not only the one dealing with her departure. Everyone seemed to have enjoyed looking after her. She was quite happy and pleased with their concern.

I help as a volunteer and visit 1-2 times a week for a couple of hours and drive the mini-bus on outings. Staff are kind, caring and professional. Most of my time is spent doing 1 to 1 sessions with residents ( I bring my dog with me for pet therapy once a week). Many residents are bedbound and quite high dependency. The model of care is quite positive and I wonder if more residents could be mobilised more often to improve their physical health. Good range of social activities.

I have been a volunteer for just over a year and enjoy spending time with the residents. They are genuinely well cared for and treated with respect and dignity.

My 3 week stay at Loose Valley. The care home was like staying with a large happy family plus extra care.

We found the home and staff to be very friendly and very caring. Nothing is too much trouble to help in all aspects of well being for the residents. The home is very well kept and always inviting.

Everyone was kind. Food was good.

I found the care centre to be first class. The staff are very friendly and helpful. My father is over the moon and very happy. Your Manager keeps the home running very efficiently.

My mother in law has now been a resident of Loose Valley Care Centre for over a year and my husband and I have been very happy with the care she receives. The manager and all staff are welcoming and attentive to her medical and social needs and are in regular contact to discuss her care plan and/or any changes. They openly discuss any concerns and act upon them immediately. There is regular access to the GP, chiropodist and hairdresser as required. There is a varied activity programme, external outings and themed events held regularly during the year. The food is home cooked with a wide selection of choice. The chef will adapt to any special food requests for residents as required. The garden is well maintained with a few small pet animals and numerous bird feeders to encourage wildlife. I would highly recommend this Care Centre for any person or relative who may be considering a care home placement for their loved one.