St Winifreds Care Centre is located in the picturesque seaside town of Deal. It is a residential care home for elderly people with a diagnosis of Dementia or General Nursing needs, with excellent transport links around South East England and the beautiful Kent countryside.
All rooms are comfortable and equipped with all modern amenities including nurse-call systems and optional phones and TVs. There are six separate large lounges with easy chairs, large-screen TVs and separate dining areas. Communal areas are pleasantly furnished with plenty of natural light and quiet areas for rest and reading, as well as a well-equipped activity room. Residents also have access to peaceful and secure gardens, with flowerbeds and outdoor seating.
The activities coordinator ensures that there is something for everyone, regardless of capability. Socialising forms an essential part of daily life at St Winifreds, and they run a varied calendar of events – including group singsongs and visits from musicians and entertainers.
Group: Nellsar Care Homes
Person in charge: Nicola Masters (Registered Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 59
Shared Rooms: 0
Rooms with ensuite WC: 36
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Follow the signs to Deal, Kent.
Visiting:
The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.
Latest Care Quality Commission* Report on St Winifreds Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for St Winifreds Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for St Winifreds Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.617 for St Winifreds Care Centre is calculated as follows: ( (118 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 180 Ratings = 4.617
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for St Winifreds Care Centre is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 12 Reviews ÷ 11.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Winifreds Care Centre has a Review Score of 9.6 (9.617) from 15 Reviews
Review submitted from a Postal Card by Lynda J (Daughter of Resident) on Thursday 15 March 2018. Relates to February 2018.
My mother has been at St Winifreds for 8 months.
She has been very well looked after. All the staff are very kind to her.
While I am there I can hear the way they talk to other residents with patience and kindness.
Even the cleaners are lovely.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Website Submission by Debbie G (Daughter of Resident) on Tuesday 9 January 2018. Relates to January 2018.
My mother has just been admitted on a respite care basis to St Winifred's in Deal. From the moment I contacted the home I was supported in a professional, caring and welcoming manner reassuring both me (and my mother) that this home was the right choice for my mother's needs. All of the staff are friendly, approachable and professional and go out of their way to help in any way they can.
The Assistant Manager easily established a good working relationship with both my mother and I and was able to sort out any issues we had quickly, effectively and efficiently. She treated us in a professional and calm manner treating us with honesty, respect and consideration. Her friendly, calm, approachable attitude is a true credit to her and to the care home.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Royston S (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
Friendly professional staff. Always show compassion and approachable to discuss any worry.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Grace S (Daughter of Resident) on Friday 22 September 2017. Relates to September 2017.
I have found my mother thriving during her time here and I am very impressed with all issues relating to her care.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Jeannette S (Respite Resident) on Wednesday 2 August 2017. Relates to July 2017.
I really enjoy my stay here. All the staff are so kind, nothing is too much trouble. The food is excellent.
I have a lovely room that is kept really clean.
I look forward to coming here.
The housekeepers do a really good job keeping my room spotless.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Janet S (Daughter of Resident) on Wednesday 2 August 2017. Relates to July 2017.
Both my husband and my mother have and still are here. In my ninety-nine-year-old mother's care, I have been very involved and more than satisfied. Recommending residents over time.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Denise M (Daughter of Resident) on Friday 28 July 2017. Relates to June 2017.
It was a difficult decision to put my mum into a care home but her Alzheimers and vascular dementia made it increasingly difficult to manage her in her own home. She is generally very happy in St Winifreds and all the carers are extremely caring and provide the correct support for her.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by S G (Daughter of Resident) on Friday 28 July 2017. Relates to July 2017.
I visit twice a week the staff are always welcoming and go above and beyond to make the residents feel safe and cared for.
I never thought dad would settle when he came in 15 months ago but now he wouldn't want to be anywhere else.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Teresa G (Daughter of Resident) on Friday 28 July 2017. Relates to July 2017.
A nice, clean and modern facility. A beautiful decking area and flowers. Plenty of room for my mum to wander around. During my visits the staff treated my mum well and have a personal understanding of her and her needs. The new mini bus and outings are a real bonus and improves my mum's mood and morale.
How likely would you be to recommend St Winifreds Care Centre? Likely
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Review submitted from a Postal Card by Michael D (Son of Resident) on Thursday 22 June 2017. Relates to June 2017.
My mother has been at St Winifred's Residential Care Centre following a damaging second stroke in 5 years. She has use of a light and airy single room with ensuite facilities. The staff are very caring and helpful and although the home is quite small, my mother receives good attention at all times. She seems very happy here and we as relatives are happy for her. There is a good feel in the home and there are good deals on offer. Thank you.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by P C (Son of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Wonderful staff. Good clean standards - food choice excellent. A safe and happy environment for my mother.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by M P (Friend of Resident) on Tuesday 13 June 2017. Relates to June 2017.
I have been here for two years. I am very pleased with all aspects of the service,
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Terry T (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
My mother passed away peacefully on 22nd September 2016 having been a resident at St Winifred's Residential Care Centre for the last 18 years. She has always been treated with the utmost care and respect. My mother has always been happy and her end of life care was excellent. This care home is a fine establishment and I would recommend it highly.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Andy G (Resident) on Tuesday 3 May 2016.
This home is professionally run and I have no faults to say of but I would recommend this home to anyone.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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Review submitted from a Postal Card by Annie G (Wife of Resident) on Thursday 28 April 2016. Relates to April 2016.
My husband was a resident for almost seven years, and was always looked after very well, with great respect to which means a lot. In the final days the staff were amazing and the last days and leading to the final hour they were all exceptional. Those carers really care. Every word spoken to me was gentle and carefully chosen. I was dreading his death, how he would go, but it was a beautiful experience, and he slowly drifted away. The whole thing was so dignified and I was never left alone, the carers were there. Be proud of management and staff of St Winifreds.
How likely would you be to recommend St Winifreds Care Centre? Extremely Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at St Winifreds Care Centre