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- St Winifreds Care Centre care home

The staff took the time to get to know Mum and she was more than just a resident.A W(Daughter of Resident/Service User)

I'm so happy my mother is a resident there. The staff are all amazing, warm, friendly, professionalCharles A(Son of Resident/Service User)


The staff took the time to get to know Mum and she was more than just a resident.A W(Daughter of Resident/Service User)

I'm so happy my mother is a resident there. The staff are all amazing, warm, friendly, professionalCharles A(Son of Resident/Service User)


Located in the picturesque seaside town of Deal in Kent, St Winifreds is a residential and general nursing care home providing specialist care for older people, including those with a diagnosis of dementia. With 53 rooms, the Home is set in a Grade II listed building with purpose-built extensions and outstanding amenities. The team cares for residents with dignity, empathy and understanding, and are fully trained to a high level...
Care Provided by St Winifreds Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Fees may differ from above basic pricing dependent on specific care needs and this will be discussed on the completed needs assessment prior to admission.
The price(s) shown are provided by the care home. Contact St Winifreds Care Centre for full pricing details and T&Cs.
Contact St Winifreds Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Nellsar Care Homes
- Private Owned
Person in charge
- Tracy Wright(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (51)
- Couples/Companion Rooms (3)
Visiting
- The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch if booked in advance.
Parking
- There is plenty of onsite parking.
St Winifreds Care Centre Reviews (98)
St Winifreds Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 36 reviews in the last 2 years.
Over all time St Winifreds Care Centre has 98 reviews.
Caring facility. I'm so happy my mother is a resident there. The staff are all amazing, warm, friendly, professional and very caring.
Wow, what a wonderful review and so appreciated by us all. It is very helpful to receive feedback on our service and we are grateful you took the time to submit your opinion. Many, many thanks.
I am always made welcome with a cheerful smile and any questions answered and concerns rectified. It is a lovely arrival and hearing happy singing. Also, there are never any bad smells, always fresh smelling.
Many thanks for your review; we appreciate feedback as it helps us focus on improving our service. If you have any suggestions on how we can improve, they would be gratefully received. Kind regards.
The staff were so kind to my father-in-law as he was at the end of his life. They kept him comfortable and pain-free. They also really looked after my mother-in-law when she visited, showing such care and compassion. We could not have asked for more in such sad circumstances.
Best wishes to you all.
They are looking after him very well and keeping him safe, making sure he doesn't fall. The nursing staff are knowledgeable and proactive in treating infections early, to prevent hospital stays.
Your feedback is appreciated and it helps us to measure our service and also to help people looking for care services to have customer feedback. Thank you for taking the time to help us.
My mother has been a resident at St Winifred's since mid-July 2023 where she was sent directly from a hospital stay when it sadly became clear she could no longer cope at home. It has been a great relief to our family to know that she is cared for and safe in her new environment. I have nothing but respect and admiration for the dedicated and caring staff I have encountered every day. When shopping for a home, I was advised to look out for how the staff engage, well on every point they have met and at times surpassed our expectations. The nurses and carers are amazing and really understand how to work with challenging dementia patients. Of course not every day is perfect and whenever I have had a concern, the manager and/or liaison officer have listened and heard me. I know it's safe to let them know if something isn't quite right on the odd occasion and they will get to the bottom of it and fix it. We feel fortunate that we found St Winifred's.
Thank you very much for your valuable feedback which we will share with the staff. We are constantly reviewing our service and wonder if you have any suggestions on how we could improve your mother's activities experience. Any suggestions could be discussed with the staff and will be gratefully received.
My parents came to live here in March and a suitable room was found for them to share. My father recently died and the staff were extremely kind and caring to him and my mum. I was particularly pleased that two members of staff were able to assist my mother to dad's funeral in a wheelchair using the minibus. This enabled her to go to the church, the burial and the wake and meet old friends. Wonderful.
Kind regards.
My father has Alzheimer’s and dementia and does need nursing care. They invited us over for a visit and asked me to take Dad. It was such a lovely welcome. The clients seemed very happy.
All staff seemed so friendly, some were sitting in the rest room doing activities.
The restaurant (their own eating area) was set so beautifully and all home-cooked food! It’s the little things.
His room was very clean and I explained that he liked looking out the window. They immediately changed the room around and got the chair by the window.
All the staff we came across were extremely kind and caring, with the most welcoming smiles and they seemed so caring it was a pleasure to meet you all. My dad has had three weeks respite. He was so happy and that’s all I needed. Dad will definitely be back. Thank you.
Thank you for taking the time to give your feedback, as it will certainly help other people who will also be nervous of making the same decisions.
Take care.
I find the staff all very kind and pleasant. They keep me in touch with all the things going on with my husband, which I find reassuring as I am not in good health myself and can't go and see him very often.
Kind Regards.
The staff at St Winifreds have made a massive difference to my dad's well-being. He was barely able to walk when he arrived; he now walks unaided, his skin integrity was poor, and it is now better than ever; this is a massively person-centred home. It is very clean and tidy, and the food and activities are excellent.
We are delighted that our service is at a good standard and is recognised and appreciated.
Many thanks again.
My mother always appears to be happy, comfortable and clean. All the staff are extremely friendly and informative and they maintain regular contact via email or telephone. Recently, my mother had to swap rooms, but the staff ensured that all her personal items and decorative possessions (pictures and ornaments) were equally transferred to the new room.
Many thanks for your fantastic feedback. We will ensure the staff are made aware of the five stars you awarded them in all areas, which helps them appreciate how well they provide good care. Kind regards.
The walls need repainting.
No shower for months - not acceptable.
Other residents wondering uninvited to residents' rooms.
I am very sorry you had some concerns, and I hope the contact made with you by the manager was helpful. I understand you have had a chat, and the manager is looking at ways to ensure the doorbell is heard in more areas for a quicker response during periods when the admin office is closed. I believe...
My Mum has been at St Winifeds for nearly two years. The care has always been good but in recent months the atmosphere has vastly improved and Mum seems very happy. Special mention for the activities team who make sure there's always something going on. Also to resident family liaison - contact is easy and all concerns are dealt with sympathetically, efficiently and with humour.
I am delighted your and your relative's experience is positive, please feel very welcome to give us any suggestions for how we could improve further.
Kind regards.
St Winifreds has a wonderful caring and welcoming atmosphere. The rooms are always clean as is the rest of the premises. The dining room is always set with fresh flowers on the tables, it looks so inviting. There are always stimulating activities on offer each day as well as trips out in the minibus. I am so pleased my Mum is a resident here.
It is so rewarding to have such positive feedback, we all work so hard to meet high standards and high expectations and such feedback gives us reassurance of the service we are giving.
Kind regards
Staff are caring and happy to help. The dining area is clean and welcoming. The bedroom is always clean with the bed made. The food is good and looks nice. The garden is being revamped now, so that will be nice for the summer.
Many thanks for taking the time to give us feedback, and I am delighted that your opinions are positive.
My experience of St Winifreds, both residential and nursing, has been an extremely positive one. Their care and going the extra mile have been heartwarming. My partner, who has vascular dementia and is sadly now end-of-life care, has been given every possible care and his dignity respected throughout. All staff are helpful, friendly and professional.
Wishing you and your partner well on behalf of all of us at Nellsar.
At first, I was very upset, as it was not my choice for him to be sent there, but as it happens, the Care Centre was the best place for him. I can not tell you how much I appreciate the kindness and support the staff and carers gave not only to my husband and me but my family. St Winifreds is a caring and loving home for anyone who is fortunate to be placed there. I thank you all from the bottom of my heart. A wonderful home.
We wish you well, and please feel very welcome to pop in for a chat if you are passing.
Kind regards.
The staff show kindness and care towards my parent. The room is clean and she is well looked after. Requests have been listened to. The food is good and she is happy with it. She enjoys the activities that are provided.
Thank you for your review. I will pass on your comments to the team who will be happy to hear your feedback.
All the staff make me feel very welcome when I visit.
My dad really trusts the staff, and they treat him like family.
He is always in clean clothes, and all other residents that I pass are very clean. His room is clean, the bed sheets clean and no odour.
Thank you - means a lot to me and my family, knowing my dad is being so well looked after and cared for.
Many thanks for your feedback. I am delighted that we are meeting your expectations, and I will ensure the staff are aware of the positive impact they are having on your dad's care and overall reassurance of the family.
During the Covid pandemic, as visitors, we have been unable to see our relatives in their rooms, only in an office fitted and full of safety, on a Zoom. Therefore, unable to comment on some items. However, it is obvious tour residents are receiving excellent care and attention, and we are very grateful. Thank you.
Many thanks for taking the time to give your feedback as it is much appreciated. Hopefully, the visiting restrictions will gradually return to normal. Take care
My dad has been in the care home now for a few months, and he is extremely well looked after. I am also well informed and updated by the staff about what is happening with my dad. Dad has had a couple of infections since being at the home, and both times, he received the medical attention that he required.
Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2021Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 30 Jul 2026
Our Care Home in Deal was bursting with colour as we celebrated our annual Mardi Gras themed barbecue. We transformed our garden with vibrant backdrops, colourful bunting and festive hanging...
- 16 Jul 2026
We were delighted to welcome relatives to our Care Home in Deal for one of our regular relatives' meetings. It was a lovely opportunity to share updates about life in...
- 25 Jun 2026
Here at our Care Home in Deal, we are very fortunate to have wonderful links with our local community and access to fantastic visiting entertainers and activity providers. One of...
There are no upcoming events for St Winifreds Care Centre.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Nellsar Care Homes
- 30 Jun 2021Recipient: Nellsar Care Homes
- 28 Feb 2020Recipient: Nellsar Care Homes
Accreditations
There are no accreditations posted yet for St Winifreds Care Centre.
Meet the Team (6)

Tracy joined Nellsar in February 2022, bringing with her over 30 years of experience in the social care sector.
Having worked in various roles in residential Care Homes from the age of 16, Tracy’s career changed direction when she decided to become a Trainer and achieved a degree in Education. Tracy then worked as a Lecturer in Health and Social Care and Early Years, helping people begin or progress their nursing or care careers. Passionate about making a difference, Tracy enjoys helping her teams develop their skills. She works to ensure comforting environments and a superior person-centred care provision for all our residents.

Wendy has worked at St Winifred's Care Centre since 1985; she was a part of the team when Nellsar bought the Care Home in 1999; "I started my journey as a Carer and soon worked my way up to a Senior Carer. I then became head of our St Andrews Unit and am now Head of Residential which I am very proud of."
Wendy has gained a lot of qualifications since working for Nellsar; "I have completed my NVQ Levels 2 and 3 in Health and Social Care. I have also completed a lot of training for Dementia and End-of-life Care, to name a few, which has been vital to improving my knowledge and understanding of our residents' needs."
Taking great pride in her role, Wendy ensures our residents are provided with the highest level of care – "We really are a family unit." And she cites her biggest accomplishment as coming runner-up in the Kent Care Awards where her contribution to care was acknowledged.

Athulya joined the team at St. Winifred Care Home as a Registered Nurse in 2022. A passionate Skincare Champion for our residents, Athulya enjoys talking to them and learning all about their lives; “I love supporting our ladies and gentlemen in their care, and their everyday needs, to ensure their time with us is special.”

Having first started at St Winifred's Care Centre as a Carer, Janey soon realised her skills would be better utilised for housekeeping; "I worked my way up to Head of Housekeeping which I’m very happy about."
Janey takes a lot of pride in ensuring the Home is kept clean and looks respectable at all times; "Myself and my team work hard to ensure the Home is kept clean to the highest standard."
St. Winifreds is currently undergoing a full makeover which Janey is very excited to see and to be a part of.

Tina loves her job and she is passionate about bringing person-centred, meaningful activities to all of our wonderful residents; "Recreation is not just fun and games – although it is an amazing part of it. I love making our residents smile, but it is also about ensuring our residents feel secure, heard and comfortable in their own homes. It is important to remember who they are and to cherish this."
Having previously worked at a day centre, Tina has been part of the team at St. Winifred's Care Centre since 2020; "I love working for Nellsar and their values resonate with me. I have an NVQ Level 2 along with various other certificates. I have a passion to enhance our residents’ lives. I have worked as Recreation and Well-Being Lead since 2021."

Maxine is a versatile team member having worked in most departments; she has a good understanding of the Home and why each role is so important; "I’ve only worked at St Winifred's Care Centre since 2022 but feel like I’ve really settled into the Nellsar family and feel supported by my team. I love my role as a Carer which I find very rewarding. I love to put a smile on the resident's faces and make them laugh with my bad, out-of-tune singing."
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