All the staff at the home are kind, caring and treat all the residents with kindness,
G B (Daughter of Resident)
I felt my husband was going to be looked after and cared for from day one.
Yvonne P (Wife of Resident)
The nurses always keep us updated with how Mum is getting on.
G B (Daughter of Resident)
Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.
These prices are only a guideline, please contact Lukestone Care Centre to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.
Onsite parking available.
Lukestone Care Centre has a Review Score of 9.8 (9.768) out of 10, based on 21 reviews in the last 2 years.
Over all time Lukestone Care Centre has 58 reviews.
5.0 out of 5
5.0 out of 5
Thank you very much for your lovely feedback , I will ensure your comments will be shared with the staff who will be proud of the service they provide.Kind regards, Operations and Compliance Manager.
5.0 out of 5
Thank you for your feedback . It is so rewarding to know that the care given at Lukestone has made such a difference to you and your dear dad. Your comments are invaluable in evaluating our service and will give future residents and families confidence when choosing Lukestone as their choice of care.Thanks again.
5.0 out of 5
Thanks for your truly inspiring words for our team and we're grateful as always for all your kind support. We will dearly miss your dad and the whole family's regular visit and kindness. I will surely extend this lovely feedback to our team and looking forward to meeting you soon for our summer event and be grateful if the family can drop by too.
5.0 out of 5
We truly appreciate your inspiring complement and support to our team which is very rewarding. Your Mum have also expressed how grateful she is for the compassionate care she receives. She is such a caring and loving person that we've dearly missed and truly reflects yourself and the whole family. We can't thank you enough for all the support we've received from you and the whole family, please do visit us when you have time especially on our upcoming summer events.
5.0 out of 5
Such kind words and truly worth for our team to cherish. We are truly grateful for all your support making her life memorable and meaningful here in Lukestone. Please do drop by when you can for our special events, you are part of our family and always will.
5.0 out of 5
Thank you for your lovely feedback. We are delighted that the service we provide is positive and has promoted your husband's independence and we are very happy that you chose Lukestone as your care provider. Kind regards.
5.0 out of 5
Thank you for such kind words, giving more strength, joy and determination for our team to always deliver compassionate care to our dear resident's. You entrusted your mum to us and we will do our very best to support her and your family giving you that comfort and peace of mind knowing that mum is loved and truly cared for. On behalf of my team, I would like to thank the whole family for their kindness and support to our team over the years.
5.0 out of 5
Please accept my personal condolences and thank you for giving us the opportunity to care for your dear mum. Thank you for your wonderful feedback which I will share with the staff, such comments and ratings are so helpful to those who may be looking to care for a loved one and starting their own support journey. Kindest regards.
5.0 out of 5
Many thanks for taking the time to give us your feedback which is invaluable. I am really pleased that you would recommend our service to others needing care. If you can think of anything that we can do to improve and seek to get all 5tars! we would love to benefit further from your suggestions. Thank you once more.
5.0 out of 5
Hi, thank you so much for your kind review. It is so helpful to receive your reviews which help us continually improve our service. If you could help us further by suggesting how we could raise your view on the food/drinks/activities we would welcome the chance to discuss further. Thank you once again!
5.0 out of 5
Thanks for such great feedback and for taking the time to submit your opinions. This helps us to evaluate our service and for potential new residents to gauge how suitable the service is for their own care needs. Thanks again.
5.0 out of 5
Many thanks for taking the time to share your feedback. I am delighted you are happy with the service but equally welcoming to any suggestions you can make for us to improve further. Kind regards.
5.0 out of 5
The manager and his staff team will be delighted to receive this heartfelt feedback. They work extremely hard to ensure they deliver the best care to all residents and that care always extends to families too. The compassion of course comes from kind hearts and empathy of which I know they have in abundance. Thank you for sharing your experience which may help others at their difficult time.
5.0 out of 5
Many thanks for taking the time to give your feedback, I am so pleased that your experience and of course the experience for your husband has been a positive one. The staff do try their very best to care for residents and their families and it is great to know they are appreciated and that you have found the experience less daunting than expected. Take care.
5.0 out of 5
I am so delighted that the staff are meeting your mum's needs so well. Thank you for giving us your feedback. Kind regards.
5.0 out of 5
Many thanks for your feedback which is invaluable to us assessing the value of our work and how effective we are all being. If you have any suggestions of how we could bring the Facilities star rating from 4-5 we would appreciate your opinion. Kind regards.
4.0 out of 5
Many thanks for taking the time to give us your valuable feedback, and we are delighted you were happy with our service. If you get the time, I would appreciate some suggestions on how we could achieve a 5-star rating in all domains from your experience and opinions. Currently, we are completing a bedroom refurbishment as part of our continuous improvement programme, and we take on board all feedback when planning these projects to meet the needs and expectations of residents and their families.
Thank you again.
4.0 out of 5
Thank you for your review, we will work on the areas that have not achieved full marks.
Please let me know how we can improve so we can do so without delay.
5.0 out of 5
Many thanks for your wonderful feedback and for recognising the whole team. Such feedback is a great help to those looking for suitable care and it is so valuable to share with the staff for them to know how much they are appreciated.
Once again thank you!
The Review Score of 9.8 (9.768) out of 10 for Lukestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Hello, my name is Russell and I am the Home Manager of Lukestone Care Home. Caring for people has always been my passion, reflecting on my culture, beliefs and religious values. I strive to inspire my team to focus on the core values of care to achieve a deep understanding of Dementia and how it affects the lives and well-being of every resident.
Lukestone boasts some traditional Victorian features and has a very homely feel, with recent interior upgrades that have enhanced its cosy, warm atmosphere. We are known in the area for our excellent Dementia Care; Lukestone has always gained recognition from our stakeholders and our relatives provide very positive feedback after experiencing the delightful service and expert care we provide for their loved ones.
Our Home has a great location; nestled 10 minutes away from Maidstone town centre, five minutes to the nearest train station and just a few yards away from a bus stop, we are very accessible for commuters. We are situated close to an Anglican Church, and to Grange Moor Restaurant and Hotel – ideal for relaxation and accommodation for visiting relatives.
At Lukestone, we place high importance on respecting and valuing our team members and part of this involves empowering them with extensive development and training opportunities. I find this brings out everyone’s best and elevates individual self-confidence in providing tailored, person-centred care to our dear residents. Our OSCE Nurse programme has been an amazing success, whereby we develop our Health Care Assistants to become fully qualified Nurses, bringing added strength and deeper knowledge and understanding to our team.
I believe in being hands-on and I support and motivate my team to work hard, with determination, while making them feel valued. I strive to ensure our team members come to work happy and leave feeling fulfilled, knowing that they have shared their best, with the freedom they need to develop and lead. I aim to give my team every opportunity to express their views on how to improve the lives of our residents and make their respective roles rewarding. I also like to instil a sense of self-belief that we can all make positive changes and I inspire everyone to progress.
The close involvement of our residents’ families is also an important part of how we shape a person’s care plan; we strongly believe their contribution refines the success of our team and supports us in caring for our residents with dignity, compassion and respect during their time with us.
Two initiatives I am passionate about launching at our Home are our ‘Dementia Like Me’ programme and ‘Come Dine with me at Lukestone’. Our Dementia Like Me programme will aim to match each of our residents with a team member who shares their interests and hobbies, so they can enjoy spending time sharing the things they both love – watching movies, collecting memorabilia, a passion for the royal family, gardening and more. The programme will provide time and support to celebrate these passions together, or with other residents, team members and family members.
We also have plans to put in place a weekly special event in our dining room to mimic cuisines around the world, and for our residents and relatives to experience Lukestone’s diversity. ‘Come Dine with me at Lukestone’ will be launched to create unforgettable dinner dates between our residents and relatives, recreating special memories of time spent in France, Italy, Spain or here in the UK. We will endeavour to create a special holiday ambience and exquisite dining experiences, supporting our dear residents to relive their fond memories and rekindle passions.
I have ambitious plans for Lukestone and strive to deliver a quality care setting with no boundaries on our aspirations. I plan for Lukestone to be recognised as one of the top providers of Dementia Care in Kent, and across the country, and want to bring my team to the next level of Dementia Nursing Care, where every individual excels with confidence and independence in managing every aspect of residents’ care needs. We will strive for industry recognition and awards for our team’s hard work and dedication and seek collaboration with national Dementia associations to ensure Lukestone is always at the forefront of new developments.
Please come and visit Lukestone and see how we can provide the care your loved one deserves. Our team will be there to show you how we make positive changes in our residents’ lives, making their experiences rich and fulfilled. We don’t see the limits of Dementia, instead we see the profound vastness of life itself through the uniqueness of every individual – and strive every day to nurture and treasure our residents’ lives to make them special at Lukestone.
Please feel free to call me on 01622 755 821.
"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.
Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.
Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.
We have a very good team of staff who work well together which helps us to provide person-centred care."
"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."
"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.
I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."
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