Lukestone Care Centre, Maidstone, Kent
Lukestone Care Centre, Maidstone, Kent
Lukestone Care Centre, Maidstone, Kent

Lukestone Care Centre is a partially purpose-built, residential nursing care home situated in Maidstone Kent. The home is located close to all public transport being on a major bus route connected to the central bus station and within walking distance to a regular train service to London and surrounding areas.

The safe and secure environment is 'home' for its residents. Residents are always encouraged to remain active and pursue hobbies and interests – including art, gardening, and reading, or even just making friends and reminiscing.

For those residents who are able to participate, there are planned trips to local beauty spots, such as beaches and gardens. The activities coordinator always has a varied selection of personal and social activities available to suit everyone's needs.

Their newest activity involves the use of modern technology – a tablet and I’s called Interactive Me. It holds a personal profile of residents’ likes and dislikes, favourite music and personal photos which family members can link into, make changes and send personal messages to family members.

The home likes to make full use of its garden facilities in the summer through different gardening projects. Lukestone strongly believes in the provision of peace, comfort, tranquility, personal care and dignity to every resident, providing quality care of the highest standard.

Each resident has a named key worker who is responsible for the delivery of their person-centred care plan. There is a resident of the day and they review the residents' care plan, ask families to participate and discuss all aspects of their relatives care, check rooms, review diets and generally check all aspects of care for each individual resident on a monthly basis.

Staff will call and keep relatives aware of any changes in condition or updates from visiting members of the multidisciplinary team who visit Lukestone.

Group: Nellsar Care Homes

Person in charge: Karen Wilkins (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is located in St. Michael’s Road just off the main road A26 which is the Tonbridge Road. Situated in the road that runs beside St. Michael's church and are located diagonally opposite the Grangemore Hotel. The home is situated quite close to the M20 and A20 just outside of Maidstone town centre.

Visiting:

The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Lukestone Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Lukestone Care Centre has a Review Score of 9.2 (9.163)

The Review Score of 9.2 (maximum of 10) for Lukestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Lukestone Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.254 for Lukestone Care Centre is calculated as follows: ( (45 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 130 Ratings = 4.254

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.909 Points relating to the number of positive Reviews for Lukestone Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.8 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lukestone Care Centre?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lukestone Care Centre

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mum has been a resident for nearly three years. They have always provided a good level of care and also give a personal touch. My mum responds to them with kindness and although she can't talk anymore they talk to her and know what she needs. When things have not been done right (not often) they are corrected quickly. We have no complaints. The manager is lovely and she keeps a tight ship.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Some residents could do with drinks on their tables, only some of them cannot walk to get them.

How likely would you be to recommend Lukestone Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the two and a half years my relative has lived in Lukestone Care Centre she has been very well cared for. We have found the staff always to be respectful and helpful.
I would not hesitate to recommend Lukestone Care Centre.

How likely would you be to recommend Lukestone Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been at Lukestone Care Centre for a couple of years now and I do not think I could have found a better place for her. The care given is outstanding. Although she is in the last stages of dementia she is still treated with the utmost dignity and care. She is treated as an individual, everyone knows her name, her likes, her dislikes and her needs.
She is never unclean or sore, which considering she spends a long time in bed is excellent. All the staff work hard under an excellent management team.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The home is welcoming and staff are friendly and helpful. My grandmother is always treated with respect and dignity - when I leave I feel that I am leaving her in good hands. The staff have a hard job - I wouldn't underestimate this. I cannot ask for more than they do. We are very lucky. Thank you.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Nan Irene was a resident here, until 3rd March this year when she sadly passed away.
The staff were brilliant with Nan right till the end. I was able to be with Nan in her last moments, and the staff were amazing. They were very understanding and one even broke down with us at the time. It was so comforting to know they also cared so much. Nan had a lovely room with all she needed. They even allowed us to bring Nan in her favourite meal, fish and chips. It's little things that make a huge difference.
Thank you for caring for Nan.

How likely would you be to recommend Lukestone Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has been in three other care/nursing homes. Her room is very comfortable. The lounge is easily the best of the four care homes she has been in. Roomy, bright and comfortable. My wife is the only vegetarian resident, but her needs are fully met. The staff are mainly young but have so much patience and care for even the most troublesome resident. As in all business, the manager sets the standard and here it is very good.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother seems settled and enjoys the friendly staff, likes her room and prefers quietness.

How likely would you be to recommend Lukestone Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum has been at Lukestone Care Centre for 10 months now. We are very happy with the care and support she has received from the excellent staff. All of her needs are being met and with any problems, no matter how small, the nurse in charge phones to the room to inform me and to discuss a way forward. I have no hesitation in recommending Lukestone Care Centre.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is happy in her room and gets on well with the staff.

How likely would you be to recommend Lukestone Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband entered Lukestone in December 2015 he had dementia. He was treated with dignity and respect from day one. He died last week. The care and nursing staff were wonderful. They allowed me to stay by providing me with a room to rest in and my food. I was there at the end.
At this sad time they were there for both of us at all times.

How likely would you be to recommend Lukestone Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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