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Lukestone Care Centre

7 St Michaels Road, Maidstone, Kent ME16 8BS
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All the staff at the home are kind, caring and treat all the residents with kindness,G B(Daughter of Resident/Service User)
Lukestone Care Centre, Maidstone
I felt my husband was going to be looked after and cared for from day one.Yvonne P(Wife of Resident/Service User)
Lukestone Care Centre, Maidstone
The nurses always keep us updated with how Mum is getting on.G B(Daughter of Resident/Service User)
Lukestone Care Centre, Maidstone

Lukestone Care Centre in Maidstone specialise in providing nursing care for older people who have been diagnosed with Dementia or long-term mental health problems. With a highly qualified and caring team, the nurturing environment creates a home-from-home feel. The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls,...  

Care Provided by Lukestone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareN/A£1,600 - £1,800
Nursing Dementia Care£1,600 - £1,800N/A

Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.

Contact Lukestone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Russell Menoza (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (42)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.

Parking

  • Onsite parking available.

Lukestone Care Centre Reviews (67)

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9.8

Lukestone Care Centre has a Review Score of 9.8 (9.788) out of 10, based on 22 reviews in the last 2 years. Over all time Lukestone Care Centre has 67 reviews.

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Review from J S (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience

Mum was admitted to Lukestone for assessment following several falls and the onset of dementia. This was my first experience of a care home and I was greeted by caring staff who looked after Mum leaving me with no doubts that she would be comfortable and safe. Mum has enjoyed all her meals and has never complained of being bored thanks to the lovely recreation team, Thank you Lukestone!

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thanks for such great feedback and for taking the time to submit your opinions. This helps us to evaluate our service and for potential new residents to gauge how suitable the service is for their own care needs. Thanks again.

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Review from Doreen N (Sister-in-law of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience

This home is so welcoming, there is always something going on to stimulate the residents. Any concerns you may have are dealt with and the care of the residents is faultless. As a visitor, I have been welcomed with a smile and offered a drink on arrival. A great home thanks to the management and caring happy staff.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to share your feedback. I am delighted you are happy with the service but equally welcoming to any suggestions you can make for us to improve further. Kind regards.

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Review from Patricia L (Wife of Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

the care Lukestone Care Centre residents receive for their diverse needs is excellent. My husband required nursing care and every member of staff, the nurses and especially the manager welcomed him with compassion. The care I received was excellent and I was updated on his well-being every day. During his short stay he enjoyed the socialising etc, was expertly nursed, cared for and finally passed away with dignity and at peace. I will be eternally grateful to everybody who made this possible. Thank you so very much.

Reply from Glenda Osmotherly, Director of Operations at Lukestone Care Centre

The manager and his staff team will be delighted to receive this heartfelt feedback. They work extremely hard to ensure they deliver the best care to all residents and that care always extends to families too. The compassion of course comes from kind hearts and empathy of which I know they have in abundance. Thank you for sharing your experience which may help others at their difficult time.

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Review from Sharon J (Wife of Resident) published on 10 April 2024 Submitted via Website
Overall Experience
My husband was moved to Lukestone after a spell in hospital. I was extremely worried as I have always maintained that he would never go to a care home. Unfortunately, his lack of mobility meant it was taken out of my hands.
I can wholeheartedly say that the whole staff from management through to cooks and cleaners treat him with care, kindness and respect. He has also had a number of medical issues and the nurses have been outstanding.

It’s hard leaving him when I visit but made easier when I know he couldn’t be better cared for.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give your feedback, I am so pleased that your experience and of course the experience for your husband has been a positive one. The staff do try their very best to care for residents and their families and it is great to know they are appreciated and that you have found the experience less daunting than expected. Take care.

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Review from Gillian C (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience

Mum was a resident at Lukestone from 11/19 until 12/24. Throughout her time there, the team did everything possible to provide my mum with the best quality care and to deal with her OCD. This allowed my mum to feel safe and settled in what she considered her home.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

I am so delighted that the staff are meeting your mum's needs so well. Thank you for giving us your feedback. Kind regards.

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Review from Yvonne P (Wife of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience

Made to feel welcome, nothing is too much trouble. Very polite and very supportive. Always there to listen and to reassure. Very calm environment. I felt my husband was going to be looked after and cared for from day one.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for your feedback which is invaluable to us assessing the value of our work and how effective we are all being. If you have any suggestions of how we could bring the Facilities star rating from 4-5 we would appreciate your opinion. Kind regards.

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Review from K P (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

My mother was only at Lukestone Care Home for a couple of months. During that time, we found the service provided very good. The staff were always polite and attentive, and the management was always very professional and informative. Her needs were met throughout her time there. The activities for the residents are excellent and varied. Overall, we were very satisfied with the service provided. Thank you.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for taking the time to give us your valuable feedback, and we are delighted you were happy with our service. If you get the time, I would appreciate some suggestions on how we could achieve a 5-star rating in all domains from your experience and opinions. Currently, we are completing a...  

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Review from Pauline P (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience
Overall satisfaction. Staff are delightful, caring. Appearance of home has much improved. When using the 2nd floor shower I have needed to ask domestics to clean it before I could use it recent use I have noticed the cleanliness has improved.
Bedrooms are tastefully decorated with good choice of soft furnishings.

On seeing Mum's hot meals they look appetising but Mum has commented on hard carrots and peas.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Thank you for your review, we will work on the areas that have not achieved full marks.

Please let me know how we can improve so we can do so without delay.

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Review from Angela D (Daughter of Resident) published on 23 November 2023 Submitted via Website
Overall Experience
From the time Mum entered Lukestone Care Centre to the day that she passed away, Mum was cared for with dignity, respect and love. She had nursing needs which the home met to a very consistent and high standard. This meant that Mum, who in the latter stages could not articulate her feelings, was always clean, comfortable and pain-free.
We are very grateful to every member of staff... office staff, maintenance staff, carers, nurses, managers and activity staff members who all work so hard to provide such a lovely atmosphere and home for their residents.

I would definitely recommend Lukestone to anyone considering placing their loved one there.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Many thanks for your wonderful feedback and for recognising the whole team. Such feedback is a great help to those looking for suitable care and it is so valuable to share with the staff for them to know how much they are appreciated.

Once again thank you!

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Review from Sarah J (Daughter-in-law of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience
My mother-in-law was a resident in Lukestone for over 2 years with severe Alzheimer's and end-of-life care. She received excellent care. Her skin and hair were in good condition despite being bedbound for over a year. The nurses knew her personally and always spoke with genuine knowledge of her when I asked questions. The carers treated her (and all the residents I witnessed) with kindness, and gentleness and were hardworking. The manager and admin staff are also excellent and always make time for my queries and concerns.

Lukestone is a really excellent nursing home which I would recommend to anyone.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Hi, thank you very much for taking the time to leave your valuable feedback. I am delighted that you are so happy with the care and service provided. I noted that you were a little less satisfied with the rooms and I am pleased to advise we are currently nearing the end of a refurbishment of the bedrooms.

Thank you again and best wishes to you and your family.

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Review from G L (Son of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience

My mum has flourished living here since 2021. Covid was a challenging time for everyone but the care has always been excellent. Consistent communication from staff has made the transition for her and my family much easier. She is always clean, and comfortable and offered to participate in many stimulating activities such as theme days, trips out, karaoke, crafts, baking and games. They offer a wonderful food selection and combined with daily morning exercises has meant she is thriving both physically and mentally. My family and I always look forward to our weekly visits and the staff are always welcoming and kind often with many stories to tell from the week before. They treat her like she is their own family and I am grateful she was placed with such a lovely facility.

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Review from L H (Friend of Resident) published on 24 July 2023 Submitted via Postal Card
Overall Experience
Very pleasant and helpful staff. Both nurses and carers are thoughtful, considerate and kind and treat residents with respect, and listen to family and friends' comments and suggestions.
Building layouts of older style with narrow passageways can be confusing for visitors and the transfer of non-mobile residents.

The food looks appetising and overall good care is maintained.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Many thanks for taking the time to give us your valuable feedback.
We use these comments for reviewing our service and more importantly, planning improvements.

Kind regards.

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Review from Fiona F (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card
Overall Experience

My mum has settled from day one. The staff are very attentive and reactive to situations. The management includes us in the activities and shows great understanding and compassion. My mum is safe and happy here.

Reply from Glenda Osmotherly, Director of Operations at Lukestone Care Centre

Thank you so much for such a positive review. The manager and her team work so hard to meet the needs of the residents and of course to gain the trust and confidence of the families. By working together we can ensure that the best interests of Mum are central to all we do and ensure the best care...  

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Review from T T (Niece of Resident) published on 5 December 2022 Submitted via Postal Card
Overall Experience

Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. The toilet was not working throughout our stay. A very pleasant place to visit.

Reply from Gillian Dixon, Operations & Compliance Manager at Lukestone Care Centre

Thank you so much for taking the time to write this positive review, it is very much appreciated and will be shared with the staff team who I know will be very happy to receive this feedback. I am so pleased that you had a positive experience at the home and especially that you found the staff to...  

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Review from Dawn B (Sister of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

I would like to thank everyone at Lukestone who help arrange the marvellous functions the food, beautiful cakes and decorations which the residents and visitors always enjoy.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Thank you for your welcome feedback. I know our staff try very hard to give a pleasing service so it is nice to be able to pass positive comments back to them. Thank you for taking the time to send your comments.

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Review from Colin R (Friend of Resident) published on 6 September 2022 Submitted via Postal Card
Overall Experience

No complaints. We are pleased and have seen how all the staff treat our friend with respect, kindness, ensuring her comfort is paramount at all times. We would like to thank all the staff for their efforts in sometimes difficult circumstances.

Reply from Silvia Barret, Operations & Compliance Manager at Lukestone Care Centre

Thank you so much for taking the time to write such a positive review. Your opinion is very important to us, helping to improve our service.

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Review from S H (Son of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

The care home staff have been very caring and supportive of both my mum and myself. The lengths the catering people go to, to cater for my mum's needs has been really impressive. Nothing seems like too much trouble so a big thank you to them. The activities staff have been fantastic and really attentive. The nursing staff have always kept me informed of any medical issues with my mum, this I've felt comforted by.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre

Many thanks for providing your feedback and we will look at the areas which did not achieve a 5-star rating as part of our improvement programme. Kind regards.

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Review from J G (Wife of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience
The carers, in fact, all the staff at Lukestone are simply the best.

Nothing is too much trouble. They care for my husband 100%.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for your amazing review, we try very hard to make sure that we treat all of our residents as we would our own relatives.

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Review from Lisa S (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My father was transferred to Lukestone from hospital in October 2020. Unfortunately due to Covid restrictions we only saw him on 2 occasions. After this, the staff arranged WhatsApp video calls, then later on behind the perspex screen. Due to him having dementia we were unable to ask him if he was happy or any other questions regarding his stay. He always looked clean and were advised that he was eating well. The staff go to a lot of effort in arranging occasions like Christmas and Birthdays. The family liaison lady was our lifeline she is so caring and kind. Unfortunately, Dad passed away at the beginning of February and we never got to see him in his final hours. The only thing I would say as a negative is a funeral director and whether he would be cremated or buried should have been decided with the care home beforehand on his admission as a call at 2.25 am advising me of his passing then asking these questions, I felt was a little insensitive.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for your honest response. We take notice of all comments made and will endeavor to make sure that we avoid this situation occurring to other families in the future.

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Review from K W (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card
Overall Experience

The staff work hard, are very polite and helpful. The activities for the residents are excellent, they cover a wide variety, so there is something for everyone. Contact with relatives has been brilliant through this difficult time! The photo's, video calls and texts have helped. Overall, everything has been handled very well!

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Many thanks for taking the time in giving your valuable feedback.

I am delighted we have supported you and your loved one during these extremely challenging times. Take Care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 30 Jul 2026

    Residents at our Care Home in Maidstone have been making the most of the summer with a varied programme of activities, combining creativity, gentle exercise and time spent outdoors with...

  • 16 Jul 2026

    A group of residents from our Care Home in Maidstone enjoyed a wonderful day out, visiting our sister Nellsar Care Home, Abbotsleigh, for their much-loved annual Wimbledon party. The celebrations...

  • 25 Jun 2026

    Residents, families and team members at our Care Home in Maidstone came together on Friday 19 July to celebrate National Care Home Open Day, with a fantastic day of music...

Upcoming Events

There are no upcoming events for Lukestone Care Centre.

Awards / Recognitions (6)

  • 30 Jan 2026Recipient: Nellsar Care Homes
  • 30 Jun 2021Recipient: Nellsar Care Homes
  • 28 Feb 2020Recipient: Nellsar Care Homes

Accreditations

There are no accreditations posted yet for Lukestone Care Centre.

Meet the Team (4)

Russell Menoza
Russell MenozaJob Title:Home ManagerJoined: 2023

Hello, my name is Russell and I am the Home Manager of Lukestone Care Home. Caring for people has always been my passion, reflecting on my culture, beliefs and religious values. I strive to inspire my team to focus on the core values of care to achieve a deep understanding of Dementia and how it affects the lives and well-being of every resident.

Lukestone boasts some traditional Victorian features and has a very homely feel, with recent interior upgrades that have enhanced its cosy, warm atmosphere. We are known in the area for our excellent Dementia Care; Lukestone has always gained recognition from our stakeholders and our relatives provide very positive feedback after experiencing the delightful service and expert care we provide for their loved ones.

Our Home has a great location; nestled 10 minutes away from Maidstone town centre, five minutes to the nearest train station and just a few yards away from a bus stop, we are very accessible for commuters. We are situated close to an Anglican Church, and to Grange Moor Restaurant and Hotel ­– ideal for relaxation and accommodation for visiting relatives.

At Lukestone, we place high importance on respecting and valuing our team members and part of this involves empowering them with extensive development and training opportunities. I find this brings out everyone’s best and elevates individual self-confidence in providing tailored, person-centred care to our dear residents. Our OSCE Nurse programme has been an amazing success, whereby we develop our Health Care Assistants to become fully qualified Nurses, bringing added strength and deeper knowledge and understanding to our team.

I believe in being hands-on and I support and motivate my team to work hard, with determination, while making them feel valued. I strive to ensure our team members come to work happy and leave feeling fulfilled, knowing that they have shared their best, with the freedom they need to develop and lead. I aim to give my team every opportunity to express their views on how to improve the lives of our residents and make their respective roles rewarding. I also like to instil a sense of self-belief that we can all make positive changes and I inspire everyone to progress.

The close involvement of our residents’ families is also an important part of how we shape a person’s care plan; we strongly believe their contribution refines the success of our team and supports us in caring for our residents with dignity, compassion and respect during their time with us.

Two initiatives I am passionate about launching at our Home are our ‘Dementia Like Me’ programme and ‘Come Dine with me at Lukestone’. Our Dementia Like Me programme will aim to match each of our residents with a team member who shares their interests and hobbies, so they can enjoy spending time sharing the things they both love – watching movies, collecting memorabilia, a passion for the royal family, gardening and more. The programme will provide time and support to celebrate these passions together, or with other residents, team members and family members.

We also have plans to put in place a weekly special event in our dining room to mimic cuisines around the world, and for our residents and relatives to experience Lukestone’s diversity. ‘Come Dine with me at Lukestone’ will be launched to create unforgettable dinner dates between our residents and relatives, recreating special memories of time spent in France, Italy, Spain or here in the UK. We will endeavour to create a special holiday ambience and exquisite dining experiences, supporting our dear residents to relive their fond memories and rekindle passions.

I have ambitious plans for Lukestone and strive to deliver a quality care setting with no boundaries on our aspirations. I plan for Lukestone to be recognised as one of the top providers of Dementia Care in Kent, and across the country, and want to bring my team to the next level of Dementia Nursing Care, where every individual excels with confidence and independence in managing every aspect of residents’ care needs. We will strive for industry recognition and awards for our team’s hard work and dedication and seek collaboration with national Dementia associations to ensure Lukestone is always at the forefront of new developments.

Please come and visit Lukestone and see how we can provide the care your loved one deserves. Our team will be there to show you how we make positive changes in our residents’ lives, making their experiences rich and fulfilled. We don’t see the limits of Dementia, instead we see the profound vastness of life itself through the uniqueness of every individual – and strive every day to nurture and treasure our residents’ lives to make them special at Lukestone.

Please feel free to call me on 01622 755 821.

Sandra Milton
Sandra MiltonJob Title:Care Assistant

"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.

Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.

Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.

We have a very good team of staff who work well together which helps us to provide person-centred care."

Tessney Taylor
Tessney TaylorJob Title:Care Assistant

"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."

Linda Hubble
Linda HubbleJob Title:Volunteer

"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.

I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."

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